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EP. 227 | The Customer Is Not Always Right: Setting Boundaries Without Losing Your Professionalism
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The customer may be hiring your cleaning company, but they are not running it.
In this episode, Shannon and Jamie discuss why excellent customer service does not mean giving clients everything they demand. From refund requests and bad-review threats to unrealistic expectations and customers who mistreat employees, cleaning business owners need policies and boundaries that protect the…
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