Latest / Omni Talk Retail / Fast Five Shorts | Do Grocers Really Need ‘vending Machines’ We Can Unlock With Our Phones?

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Fast Five Shorts | Do Grocers Really Need ‘vending Machines’ We Can Unlock With Our Phones? · Omni Talk Retail

• 0:00
  Cantaloupe
• 0:01
  has
• 0:01
  expanded
• 0:02
  its
• 0:02
  line
• 0:02
  of
• 0:02
  self
• 0:03
  service
• 0:03
  vending
• 0:03
  machines
• 0:04
  designed
• 0:04
  to
• 0:04
  provide
• 0:04
  shoppers
• 0:05
  with
• 0:05
  a
• 0:05
  convenient
• 0:06
  in
• 0:06
  store
• 0:06
  option,
• 0:06
  while
• 0:07
  helping
• 0:07
  retailers
• 0:07
  address
• 0:08
  challenges
• 0:08
  related
• 0:09
  to
• 0:09
  labor,
• 0:10
  shrink
• 0:10
  and
• 0:10
  theft.
• 0:11
  According
• 0:12
  to
• 0:12
  Progressive
• 0:12
  Grocer,
• 0:13
  as
• 0:13
  part
• 0:13
  of
• 0:13
  Cantaloupe's
• 0:14
  Smart
• 0:14
  Store
• 0:15
  series,
• 0:15
  its
• 0:15
  new
• 0:16
  smart
• 0:16
  store
• 0:16
  600
• 0:17
  and
• 0:17
  700
• 0:18
  models
• 0:19
  can
• 0:19
  be
• 0:19
  used
• 0:19
  to
• 0:19
  purvey
• 0:20
  both
• 0:20
  shelf,
• 0:21
  stable
• 0:21
  and
• 0:22
  fresh
• 0:22
  items.
• 0:22
  That's
• 0:22
  what's
• 0:23
  interesting
• 0:23
  here,
• 0:23
  folks.
• 0:24
  The
• 0:24
  self
• 0:24
  service
• 0:25
  vending
• 0:25
  machines
• 0:26
  are
• 0:26
  installed
• 0:26
  at
• 0:26
  a
• 0:27
  range
• 0:27
  of
• 0:27
  businesses
• 0:27
  including
• 0:28
  corporate
• 0:28
  offices,
• 0:29
  residential
• 0:29
  buildings,
• 0:30
  home
• 0:30
  hotel
• 0:30
  pantries
• 0:31
  and
• 0:32
  grocery
• 0:32
  and
• 0:32
  mass
• 0:33
  retail
• 0:33
  locations.
• 0:34
  The
• 0:35
  units
• 0:35
  use
• 0:35
  weighted
• 0:35
  shelves
• 0:36
  and
• 0:36
  cameras
• 0:36
  to
• 0:37
  monitor
• 0:37
  inventory
• 0:38
  and
• 0:38
  feature
• 0:38
  interactive
• 0:39
  touchscreens,
• 0:40
  audio
• 0:40
  help
• 0:41
  and
• 0:41
  visual
• 0:41
  cues
• 0:41
  to
• 0:42
  help
• 0:42
  shoppers
• 0:42
  choose
• 0:42
  the
• 0:43
  items
• 0:43
  they
• 0:43
  want.
• 0:44
  And
• 0:45
  here's
• 0:45
  my
• 0:45
  question
• 0:45
  for
• 0:45
  you
• 0:45
  on
• 0:46
  this
• 0:46
  Shrink
• 0:46
  is
• 0:46
  clearly
• 0:47
  an
• 0:47
  issue.
• 0:48
  Yes.
• 0:48
  Our
• 0:48
  friend
• 0:49
  at
• 0:49
  the
• 0:49
  A
• 0:49
  and
• 0:49
  M
• 0:49
  consumer
• 0:50
  and
• 0:50
  retail
• 0:50
  group,
• 0:50
  David
• 0:50
  Ritter
• 0:51
  on
• 0:51
  our
• 0:51
  annual
• 0:51
  show
• 0:52
  called
• 0:52
  out
• 0:52
  a
• 0:52
  similar
• 0:53
  idea
• 0:53
  Walmart
• 0:53
  is
• 0:54
  testing
• 0:54
  as
• 0:54
  the
• 0:55
  tech
• 0:55
  of
• 0:55
  the
• 0:55
  year
• 0:56
  for
• 0:56
  him.
• 0:57
  But
• 0:57
  do
• 0:57
  you
• 0:57
  like,
• 0:58
  do
• 0:58
  you
• 0:58
  like
• 0:59
  that
• 0:59
  ideas
• 0:59
  like
• 1:00
  this
• 1:00
  are
• 1:00
  gaining
• 1:00
  traction?
• 1:01
  What
• 1:01
  are
• 1:01
  your
• 1:01
  thoughts
• 1:02
  on
• 1:02
  this?
• 1:02
  Is
• 1:02
  this
• 1:02
  the
• 1:03
  right
• 1:03
  way
• 1:03
  for
• 1:03
  retailers
• 1:04
  to
• 1:04
  go?
• 1:06
  I,
• 1:07
  I
• 1:07
  think
• 1:07
  this
• 1:08
  will,
• 1:08
  this
• 1:08
  will
• 1:08
  be
• 1:09
  a
• 1:09
  helpful
• 1:09
  solution
• 1:09
  for
• 1:10
  some
• 1:10
  retailers
• 1:11
  in
• 1:11
  some
• 1:12
  very
• 1:12
  specific
• 1:13
  use
• 1:13
  cases.
• 1:14
  Perhaps
• 1:14
  it
• 1:15
  does
• 1:15
  eliminate
• 1:15
  your
• 1:15
  wait
• 1:16
  times
• 1:17
  for
• 1:17
  getting,
• 1:18
  you
• 1:19
  know,
• 1:19
  the
• 1:19
  cabinets
• 1:19
  or
• 1:20
  the
• 1:20
  glass
• 1:20
  unlocked
• 1:21
  in
• 1:21
  those
• 1:21
  situations.
• 1:22
  But
• 1:22
  for
• 1:23
  me,
• 1:23
  Chris,
• 1:23
  like
• 1:24
  I
• 1:25
  don't
• 1:25
  know,
• 1:25
  I
• 1:25
  was
• 1:25
  not
• 1:25
  big
• 1:26
  on
• 1:26
  this
• 1:26
  headline
• 1:26
  because
• 1:27
  it
• 1:27
  still
• 1:27
  is
• 1:27
  a
• 1:28
  less
• 1:28
  than
• 1:28
  desirable
• 1:28
  shopping
• 1:29
  experience.
• 1:29
  I
• 1:29
  just,
• 1:30
  I
• 1:30
  don't
• 1:30
  think
• 1:30
  this
• 1:30
  is
• 1:31
  the
• 1:31
  solution.
• 1:31
  I
• 1:32
  think
• 1:32
  this
• 1:32
  is
• 1:32
  a
• 1:32
  very
• 1:33
  short
• 1:34
  term
• 1:34
  middle
• 1:34
  of
• 1:35
  the
• 1:35
  road
• 1:36
  investment
• 1:37
  that,
• 1:37
  and
• 1:38
  there's,
• 1:38
  I
• 1:38
  can't
• 1:39
  really
• 1:39
  fault
• 1:39
  the
• 1:39
  retailers
• 1:40
  because
• 1:40
  shrink
• 1:40
  is
• 1:40
  such
• 1:41
  a
• 1:41
  big
• 1:41
  problem
• 1:41
  like
• 1:41
  you
• 1:42
  talked
• 1:42
  about.
• 1:42
  They
• 1:42
  are
• 1:43
  trying
• 1:43
  to
• 1:43
  find
• 1:44
  kind
• 1:44
  of
• 1:44
  any
• 1:45
  piecemeal
• 1:45
  solutions
• 1:46
  that
• 1:46
  they
• 1:46
  can
• 1:46
  test
• 1:46
  to
• 1:47
  try
• 1:47
  to
• 1:47
  see
• 1:47
  what
• 1:48
  happens.
• 1:48
  But
• 1:49
  I
• 1:49
  really
• 1:49
  think
• 1:49
  that
• 1:50
  this
• 1:50
  is
• 1:51
  a
• 1:51
  huge
• 1:51
  miss
• 1:52
  and
• 1:52
  the
• 1:52
  one
• 1:52
  of
• 1:53
  the
• 1:53
  other
• 1:53
  reasons
• 1:53
  that
• 1:53
  I
• 1:53
  don't
• 1:54
  like
• 1:54
  it,
• 1:54
  especially
• 1:54
  when
• 1:55
  I
• 1:55
  start
• 1:55
  to
• 1:55
  think
• 1:55
  about
• 1:56
  how
• 1:56
  this
• 1:56
  is
• 1:56
  tying
• 1:56
  in
• 1:57
  and
• 1:57
  is
• 1:57
  and
• 1:57
  as
• 1:57
  I
• 1:57
  dug
• 1:58
  more
• 1:58
  into
• 1:58
  this
• 1:58
  and
• 1:58
  the
• 1:59
  Cantaloupe
• 1:59
  team
• 1:59
  will
• 1:59
  have
• 2:00
  to,
• 2:00
  you
• 2:00
  know,
• 2:00
  bring
• 2:01
  this
• 2:01
  up
• 2:01
  or,
• 2:02
  or
• 2:02
  reach
• 2:02
  out
• 2:02
  to
• 2:03
  us
• 2:03
  and
• 2:03
  let
• 2:03
  us
• 2:03
  know.
• 2:03
  But
• 2:04
  I'm
• 2:04
  not
• 2:04
  sure
• 2:05
  because
• 2:05
  you're
• 2:05
  paying
• 2:06
  with
• 2:06
  your
• 2:06
  credit
• 2:07
  card
• 2:07
  in
• 2:07
  that
• 2:07
  moment,
• 2:08
  I'm
• 2:08
  not
• 2:08
  sure
• 2:09
  that
• 2:09
  it's
• 2:09
  tapping
• 2:09
  into
• 2:10
  like
• 2:11
  point
• 2:11
  of
• 2:11
  sale
• 2:12
  or
• 2:12
  the,
• 2:12
  like
• 2:13
  the
• 2:13
  rest
• 2:13
  of
• 2:13
  the
• 2:13
  point
• 2:13
  of
• 2:13
  sale,
• 2:14
  the
• 2:14
  store
• 2:14
  or
• 2:14
  my
• 2:14
  loyalty
• 2:15
  programs
• 2:15
  or
• 2:16
  promotion
• 2:16
  programs
• 2:17
  and,
• 2:17
  and
• 2:17
  some
• 2:17
  of
• 2:17
  these
• 2:18
  like
• 2:18
  big
• 2:18
  ticket
• 2:18
  items
• 2:19
  like
• 2:19
  they
• 2:19
  mentioned
• 2:19
  in
• 2:19
  there,
• 2:20
  you
• 2:20
  know,
• 2:20
  like
• 2:20
  is
• 2:20
  this
• 2:20
  the
• 2:20
  right
• 2:21
  thing
• 2:21
  for
• 2:21
  like
• 2:21
  makeup
• 2:21
  or
• 2:22
  razors
• 2:22
  like
• 2:22
  those
• 2:23
  are
• 2:23
  things
• 2:23
  that
• 2:23
  a
• 2:23
  lot
• 2:24
  of
• 2:24
  people
• 2:24
  have
• 2:24
  couponing
• 2:25
  associated
• 2:26
  with.
• 2:26
  So
• 2:26
  if
• 2:26
  I'm
• 2:27
  tapping
• 2:27
  to
• 2:27
  pay,
• 2:28
  like
• 2:28
  do
• 2:28
  I
• 2:28
  get
• 2:29
  loyalty
• 2:29
  rewards
• 2:29
  points
• 2:30
  or
• 2:30
  is
• 2:30
  it
• 2:30
  just
• 2:31
  the
• 2:31
  convenience
• 2:31
  element
• 2:32
  of
• 2:32
  it?
• 2:32
  So
• 2:32
  there's
• 2:32
  still
• 2:33
  a
• 2:33
  lot
• 2:33
  of
• 2:33
  friction,
• 2:34
  disjointed
• 2:35
  things
• 2:35
  in
• 2:36
  this
• 2:36
  solution
• 2:36
  for
• 2:37
  me
• 2:37
  to
• 2:37
  like
• 2:37
  be
• 2:38
  all
• 2:38
  in
• 2:38
  on
• 2:38
  it.
• 2:38
  But
• 2:39
  I,
• 2:39
  I
• 2:39
  mean,
• 2:40
  what
• 2:40
  do
• 2:40
  you
• 2:40
  think?
• 2:41
  Are
• 2:41
  you,
• 2:41
  you
• 2:41
  wanted
• 2:42
  to
• 2:42
  talk
• 2:42
  about
• 2:42
  this
• 2:42
  headline,
• 2:43
  Are
• 2:43
  you
• 2:43
  into
• 2:44
  it?
• 2:44
  Like,
• 2:45
  yeah,
• 2:45
  that's
• 2:45
  why
• 2:46
  I
• 2:46
  want
• 2:46
  to
• 2:46
  talk
• 2:46
  it
• 2:46
  up.
• 2:46
  Because
• 2:46
  I
• 2:46
  think,
• 2:47
  I
• 2:47
  think
• 2:47
  it's
• 2:47
  an
• 2:47
  interesting
• 2:47
  philosophical
• 2:48
  conversation.
• 2:49
  I
• 2:49
  think,
• 2:49
  you
• 2:50
  know,
• 2:50
  I,
• 2:50
  I
• 2:50
  think
• 2:50
  on,
• 2:51
  on
• 2:51
  the
• 2:51
  whole
• 2:51
  I,
• 2:52
  I
• 2:52
  agree
• 2:52
  with
• 2:52
  you
• 2:52
  and
• 2:52
  actually
• 2:53
  I
• 2:53
  think
• 2:53
  I'd
• 2:53
  go
• 2:53
  even
• 2:53
  a
• 2:53
  step
• 2:54
  further
• 2:54
  and
• 2:54
  how
• 2:54
  much
• 2:54
  I,
• 2:54
  I
• 2:55
  actually
• 2:55
  don't
• 2:55
  like
• 2:55
  it.
• 2:55
  So
• 2:56
  with
• 2:56
  all
• 2:56
  respect
• 2:56
  to
• 2:56
  David
• 2:57
  Ritter,
• 2:57
  who
• 2:58
  I
• 2:58
  respect
• 2:59
  immensely,
• 3:01
  I
• 3:01
  don't,
• 3:01
  I
• 3:01
  don't
• 3:01
  like
• 3:02
  the,
• 3:02
  I
• 3:02
  don't
• 3:02
  like
• 3:02
  the
• 3:02
  idea
• 3:03
  at
• 3:03
  all.
• 3:03
  And
• 3:03
  you
• 3:03
  know,
• 3:04
  I,
• 3:04
  to
• 3:04
  your
• 3:04
  point,
• 3:04
  I
• 3:05
  can
• 3:05
  see
• 3:05
  why
• 3:05
  retailers
• 3:06
  are
• 3:06
  doing
• 3:06
  it
• 3:06
  because
• 3:06
  they've
• 3:07
  been
• 3:07
  forced
• 3:07
  into
• 3:07
  this
• 3:08
  situation.
• 3:09
  But
• 3:09
  at
• 3:09
  the
• 3:09
  end
• 3:09
  of
• 3:10
  the
• 3:10
  day
• 3:10
  I
• 3:10
  think
• 3:10
  it
• 3:10
  just
• 3:10
  pushes
• 3:11
  more
• 3:11
  people
• 3:11
  to
• 3:12
  shop
• 3:12
  online.
• 3:12
  And
• 3:12
  if,
• 3:12
  if
• 3:13
  you're
• 3:13
  forcing
• 3:13
  me
• 3:13
  to
• 3:13
  download
• 3:14
  an
• 3:14
  app
• 3:15
  to
• 3:15
  open
• 3:15
  a
• 3:15
  case
• 3:16
  in
• 3:16
  the
• 3:16
  store,
• 3:17
  why
• 3:17
  not
• 3:17
  just
• 3:17
  force
• 3:18
  me
• 3:18
  to
• 3:18
  do
• 3:19
  an
• 3:19
  app
• 3:19
  scan
• 3:19
  when
• 3:19
  I
• 3:20
  enter
• 3:20
  the
• 3:20
  score
• 3:21
  when
• 3:21
  I
• 3:21
  enter
• 3:21
  the
• 3:21
  store.
• 3:22
  Excuse
• 3:22
  me,
• 3:22
  or,
• 3:22
  or
• 3:23
  show
• 3:23
  my
• 3:23
  loyalty
• 3:24
  card
• 3:24
  when
• 3:24
  I
• 3:24
  enter
• 3:24
  the
• 3:25
  store,
• 3:25
  similar
• 3:25
  to
• 3:25
  Costco
• 3:25
  or
• 3:26
  Whole
• 3:26
  Foods.
• 3:26
  That
• 3:26
  just
• 3:26
  seems
• 3:26
  like
• 3:27
  an
• 3:27
  easier
• 3:28
  solution
• 3:28
  and
• 3:28
  it
• 3:28
  doesn't
• 3:29
  require
• 3:29
  the
• 3:29
  expensive
• 3:30
  hardware
• 3:30
  and
• 3:31
  just
• 3:31
  do
• 3:31
  that
• 3:31
  and
• 3:31
  call
• 3:31
  it
• 3:31
  a
• 3:32
  day
• 3:32
  that
• 3:32
  you
• 3:32
  know,
• 3:32
  that
• 3:33
  way
• 3:33
  the
• 3:33
  customer
• 3:33
  experience
• 3:33
  is
• 3:34
  better.
• 3:34
  You
• 3:34
  don't
• 3:34
  introduce
• 3:34
  all
• 3:35
  this
• 3:35
  friction
• 3:35
  into
• 3:36
  the
• 3:36
  experience.
• 3:36
  It's
• 3:37
  a
• 3:37
  cheaper
• 3:37
  option.
• 3:37
  There
• 3:38
  are
• 3:38
  better
• 3:38
  options
• 3:38
  even
• 3:39
  than
• 3:39
  this
• 3:39
  if
• 3:39
  you
• 3:39
  want
• 3:40
  to
• 3:40
  deter
• 3:40
  theft,
• 3:40
  which
• 3:41
  we'll
• 3:41
  get
• 3:41
  to
• 3:41
  in
• 3:41
  the
• 3:41
  next
• 3:41
  headline.
• 3:42
  And,
• 3:43
  and
• 3:43
  so
• 3:44
  like
• 3:44
  at
• 3:44
  the
• 3:44
  end
• 3:44
  of
• 3:45
  the
• 3:45
  day
• 3:45
  it
• 3:45
  just
• 3:45
  feels
• 3:45
  like
• 3:45
  an
• 3:46
  over
• 3:46
  engineered
• 3:47
  solution
• 3:47
  to
• 3:47
  a
• 3:48
  problem
• 3:48
  that
• 3:48
  isn't
• 3:49
  ultimately
• 3:49
  that
• 3:50
  complicated.
• 3:51
  That,
• 3:51
  that
• 3:51
  is
• 3:51
  what
• 3:52
  I
• 3:52
  think
• 3:52
  here.
• 3:53
  And
• 3:53
  so
• 3:53
  I
• 3:53
  think
• 3:53
  people
• 3:54
  started
• 3:54
  putting
• 3:54
  things
• 3:54
  behind
• 3:55
  glass
• 3:55
  and
• 3:55
  now
• 3:55
  they're
• 3:56
  thinking
• 3:56
  about,
• 3:56
  oh,
• 3:57
  how
• 3:57
  do
• 3:57
  we
• 3:57
  continue
• 3:57
  to
• 3:57
  over
• 3:58
  engineer
• 3:58
  that
• 3:58
  idea?
• 3:58
  And
• 3:59
  that's
• 3:59
  just,
• 3:59
  I
• 4:00
  think
• 4:00
  that's
• 4:00
  just
• 4:00
  bad
• 4:01
  for
• 4:01
  the
• 4:01
  industry.
• 4:01
  I
• 4:02
  do
• 4:02
  too.
• 4:02
  I
• 4:02
  mean
• 4:02
  it
• 4:03
  just
• 4:03
  reminds
• 4:03
  me
• 4:03
  of
• 4:04
  like
• 4:04
  an
• 4:04
  airport
• 4:05
  or
• 4:05
  you
• 4:05
  know,
• 4:05
  like
• 4:06
  it's
• 4:06
  a,
• 4:06
  it's
• 4:06
  still
• 4:06
  a
• 4:07
  vending
• 4:07
  machine
• 4:07
  at
• 4:07
  the
• 4:08
  end
• 4:08
  of
• 4:08
  the
• 4:08
  day.
• 4:08
  Like
• 4:08
  you
• 4:09
  don't
• 4:09
  get
• 4:09
  to
• 4:09
  touch
• 4:09
  things
• 4:10
  and
• 4:10
  I
• 4:10
  get
• 4:10
  that
• 4:10
  you
• 4:11
  don't
• 4:11
  get
• 4:11
  to
• 4:11
  do
• 4:11
  that
• 4:11
  if
• 4:12
  it's
• 4:12
  behind
• 4:12
  glass
• 4:12
  either.
• 4:13
  But
• 4:13
  I
• 4:13
  just,
• 4:14
  none
• 4:14
  of
• 4:14
  these
• 4:15
  are
• 4:15
  making
• 4:15
  a
• 4:15
  better
• 4:16
  shopping
• 4:16
  experience
• 4:17
  in
• 4:17
  my
• 4:17
  opinion.
• 4:17
  But
• 4:18
  the
• 4:19
  one
• 4:19
  thing
• 4:19
  I
• 4:19
  will
• 4:19
  say,
• 4:20
  because
• 4:20
  I've
• 4:20
  been
• 4:20
  reading
• 4:20
  the
• 4:21
  comments
• 4:21
  on
• 4:21
  social
• 4:21
  media
• 4:22
  after
• 4:22
  David's
• 4:23
  comment
• 4:23
  in
• 4:23
  our
• 4:24
  annual
• 4:24
  award
• 4:24
  show,
• 4:24
  and
• 4:24
  he
• 4:24
  said
• 4:25
  it
• 4:25
  does
• 4:25
  seem
• 4:25
  like
• 4:25
  consumers
• 4:26
  want
• 4:26
  the
• 4:26
  ability
• 4:27
  to
• 4:27
  do
• 4:27
  this.
• 4:27
  So
• 4:27
  that's,
• 4:28
  that's
• 4:28
  probably
• 4:28
  what's
• 4:28
  driving
• 4:29
  the
• 4:29
  retailers
• 4:29
  to
• 4:29
  do
• 4:29
  this,
• 4:29
  too.
• 4:30
  If
• 4:30
  they
• 4:30
  are
• 4:30
  putting
• 4:30
  it
• 4:31
  behind
• 4:31
  glass,
• 4:31
  consumers
• 4:32
  don't
• 4:32
  want
• 4:32
  to
• 4:33
  wait
• 4:33
  to
• 4:33
  get
• 4:33
  help.
• 4:34
  They
• 4:34
  want
• 4:34
  to
• 4:34
  be
• 4:34
  in
• 4:34
  control
• 4:35
  of
• 4:35
  that
• 4:35
  themselves.
• 4:36
  Yeah,
• 4:36
  so
• 4:36
  I
• 4:36
  can
• 4:37
  see
• 4:37
  that.
• 4:37
  But
• 4:38
  is
• 4:38
  that
• 4:38
  the,
• 4:38
  is
• 4:39
  that,
• 4:39
  is
• 4:39
  that
• 4:40
  customer
• 4:40
  feedback
• 4:41
  leading
• 4:41
  you
• 4:41
  in
• 4:41
  the
• 4:41
  right
• 4:41
  direction
• 4:42
  in
• 4:42
  the
• 4:42
  long
• 4:43
  run?
• 4:43
  I
• 4:43
  don't
• 4:44
  think
• 4:44
  so.
• 4:44
  This
• 4:44
  is
• 4:45
  sometimes
• 4:45
  where
• 4:45
  you
• 4:45
  have
• 4:45
  to
• 4:45
  think
• 4:46
  beyond
• 4:46
  the
• 4:46
  customer.
• 4:47
  Right.