The Lost Skill

Multifamily Streamlined with Leslie Mathis · Jul 3, 2020 · 12m

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If we once thought our first impression was the moment someone drove onto our site or walked through the front door we might want to re-think that. Perhaps over the last few years things have shifted and our website was our first impression and how quickly someone got a response to an email request for information. We have really upped our game on the digital front and that is great but perhaps there is a forgotten skill. I often see shops where our team members do amazing on the in person tour but typically the phone portion does not align with the same type of scoring or…