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The Quiet Strength of Crisis Hotline Workers | The Difference We Make
In this episode of The Difference We Make, host Ashling Scallon explores the profound emotional labor and quiet strength of crisis hotline workers through the story of Elena, a volunteer counselor. This narrative is essential for anyone interested in mental health advocacy, social impact, or the psychology of empathy. Elena’s journey from fearing the silence on the line to mastering 'radical attention' offers a powerful case study in how witnessing pain differs from trying to fix it. The episode delves into the critical distinction between being a savior and being a witness, highlighting that…
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