Latest / Chuck Douglas / 911 Changes Coming

Transcript

911 Changes Coming · Chuck Douglas

• 0:00
  Speaker 1: Greetings, salutations, welcome my friends to another edition of the
• 0:03
  Speaker 1: Power Hour on 610 WTVN. I'm Chuck Douglas, you know
• 0:06
  Speaker 1: who you are, and we take it from there. We
• 0:08
  Speaker 1: get one hour together, which means I talk really fast
• 0:10
  Speaker 1: and you must listen even faster. My number, 821-9886-821-WTVN, 1-800-610-WTVN.
• 0:19
  Speaker 1: As Buckeyes begin play this Saturday, that means that we
• 0:24
  Speaker 1: will have Bucs line on Thursday nights. So Power Hour
• 0:28
  Speaker 1: will be with you on Monday, Tuesday, Wednesday. 6 p.m.
• 0:31
  Speaker 1: And then Thursday night you'll have Bucks line. Just I
• 0:33
  Speaker 1: wanted to give you a heads up on that because
• 0:35
  Speaker 1: I know a lot of people put that on the
• 0:36
  Speaker 1: calendar and, you know, they don't even feed the kids
• 0:38
  Speaker 1: till the show's over. A lot of hungry kids out there.
• 0:42
  Speaker 1: Just saying. You feed your kids before the show's over?
• 0:47
  Speaker 2: Yes.
• 0:47
  Speaker 1: Your kid, I guess. Yes, I do.
• 0:50
  Speaker 2: Yes, I do. I feed him on a regular basis.
• 0:53
  Speaker 1: Unfaithful is what you are. Oh, my gosh. So much stuff.
• 0:58
  Speaker 1: So much stuff. First of all, here in the city
• 0:59
  Speaker 1: of Columbus, calling 911 in Columbus, Ohio, for a medical
• 1:05
  Speaker 1: emergency could soon mean speaking with a nurse instead of
• 1:09
  Speaker 1: automatically getting an ambulance sent to your location.
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  Speaker 3: Really?
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  Speaker 1: First of all, how long have we spent teaching, telling,
• 1:21
  Speaker 1: preaching to people that 911 is for emergencies only? Emergency.
• 1:28
  Speaker 1: It's not, you know, the kids are being too loud
• 1:30
  Speaker 1: next door. 911 is a life and death emergency situation only.
• 1:38
  Speaker 1: Columbus City leaders, here's the story from Channel 6. Now
• 1:41
  Speaker 1: changing how the city's 911 system will work moving forward
• 1:44
  Speaker 1: with the goal of preventing paramedics and ambulances from being
• 1:47
  Speaker 1: dispatched to every call that comes into the dispatch center.
• 1:50
  Speaker 1: Under the new approach, some callers will be routed to
• 1:54
  Speaker 1: a nurse health care navigation line When you call 911
• 1:59
  Speaker 1: with a medical concern, if your situation meets specific criteria
• 2:03
  Speaker 1: or clinical criteria, you may now be connected directly with
• 2:07
  Speaker 1: a nurse, is the quote here from your mayor, Andrew Ganther.
• 2:12
  Speaker 1: Ganther said the city data shows more than half the
• 2:14
  Speaker 1: 911 calls made in 2024 did not require EMS on
• 2:17
  Speaker 1: the scene. The nurse line is intended to connect callers
• 2:20
  Speaker 1: with non-emergency medical care while keeping first responders available for
• 2:24
  Speaker 1: life-threatening situations. You know how you hear people constantly go,
• 2:30
  Speaker 1: you know, the insurance companies should not be deciding whether
• 2:36
  Speaker 1: your health care is covered or not.
• 2:38
  Speaker 4: Your doctor makes that decision.
• 2:41
  Speaker 1: Have you heard that argument before? Have you heard– has
• 2:43
  Speaker 1: people made that argument in your presence before?
• 2:45
  Speaker 4: Yes.
• 2:45
  Speaker 2: I've probably made that argument somehow.
• 2:48
  Speaker 1: If you call 911 because you've been taught this is
• 2:52
  Speaker 1: what you call for an emergency– Do you want somebody,
• 2:57
  Speaker 1: a 911 operator, deciding whether or not they're going to
• 3:00
  Speaker 1: send an ambulance to you or put you through to
• 3:02
  Speaker 1: the nurse line? Do you want that? And does the
• 3:06
  Speaker 1: city want that liability?
• 3:10
  Speaker 5: What if the— and I'm just spitballing here. What if the
• 3:14
  Speaker 5: nurse is, like, new to this or mishears something or
• 3:19
  Speaker 5: something goes wrong?
• 3:20
  Speaker 1: Yeah. And it's a private company, by the way, because
• 3:23
  Speaker 1: you know how Republicans are always outsourcing stuff. Oh, this
• 3:26
  Speaker 1: is a Democrat. Yeah. The city is partnering with a
• 3:29
  Speaker 1: private vendor called Crosswalk to manage the nurse lines. Ask
• 3:36
  Speaker 1: about taxpayer costs and where the money would come from. Dr.
• 3:38
  Speaker 1: Robert Lowe, medical director of the Columbus division of fire
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  Speaker 1: said there's no upfront payment to the vendor. So there's
• 3:43
  Speaker 1: not an upfront expense that we have paid to crosswalk.
• 3:46
  Speaker 1: There is some expense in standing up, uh, the program
• 3:49
  Speaker 1: and setting up our own local protocols and resources that
• 3:52
  Speaker 1: we've set up with our dispatch software to make that happen.
• 3:55
  Speaker 1: Officials say the early test of the program showed promise
• 3:58
  Speaker 1: leading the city to expand the service nationwide. When somebody
• 4:01
  Speaker 1: calls completely calm, because you know, I, I, uh, I'm
• 4:06
  Speaker 1: not feeling real well. Could you send an ambulance? I'm
• 4:10
  Speaker 1: having some chest pain. I'm not feeling well. See, that's
• 4:14
  Speaker 1: how I am. If I'm going into cardiac arrest, I'm
• 4:18
  Speaker 1: not going to be crazy. I'm not going to be going, Lord,
• 4:21
  Speaker 1: help me. Send me to the ambulance right now. That's
• 4:24
  Speaker 1: not me. I'm going to be calm. So the operator
• 4:26
  Speaker 1: takes a call and goes, oh, this guy sounds like
• 4:28
  Speaker 1: he's okay. Might be indigestion, might be gas or something.
• 4:31
  Speaker 1: Let me switch him over to the nurse line. And
• 4:34
  Speaker 1: the nurse talks to me for a couple of minutes
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  Speaker 1: and decides, well, yeah, maybe he is having a coronary.
• 4:38
  Speaker 1: By the time the ambulance gets there, I'm a dead man.
• 4:42
  Speaker 1: Does the city seriously want that kind of liability and responsibility?
• 4:47
  Speaker 1: This is a dumb– D-U-M-B– dumb move from the city
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  Speaker 1: of Columbus.
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  Speaker 2: If this is– this is just a question.
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  Speaker 5: Does the company who's doing this, Crosswalks, do they– Is
• 5:02
  Speaker 5: there some sort of profit margin that they keep dependent.
• 5:05
  Speaker 1: On the ambulance? You know they're going to be making
• 5:07
  Speaker 1: money on this, just like red light cameras, just like–
• 5:10
  Speaker 1: you know they're going to be making money on it.
• 5:13
  Speaker 1: And where is that going to come from and how
• 5:14
  Speaker 1: much is it going to cost us?
• 5:15
  Speaker 5: Right.
• 5:16
  Speaker 1: And why is it that they've been testing this and
• 5:19
  Speaker 1: we're just now hearing about it once it's already being implemented?
• 5:21
  Speaker 1: Shouldn't the citizens, the city of Columbus citizens– have some
• 5:28
  Speaker 1: kind of say in what sort of emergency response they're
• 5:31
  Speaker 1: going to get when they call 911? Shouldn't they be consulted?
• 5:35
  Speaker 1: Shouldn't there be some sort of public forums? Instead of
• 5:39
  Speaker 1: just having a bunch of politicians, the politicians.
• 5:43
  Speaker 4: The doctors make medical decisions. The health insurance companies should... Well,
• 5:49
  Speaker 4: the politicians are making this decision, not doctors, not medical professionals.
• 5:59
  Speaker 1: Politicians. This is stupid. This is this is this is
• 6:03
  Speaker 1: and it's opening. Oh, my gosh, the can of worms.
• 6:05
  Speaker 1: It's about to be opened up. Or maybe that's just me.
• 6:10
  Speaker 1: Maybe I'm maybe I'm concerned over nothing. But I'm usually not.
• 6:14
  Speaker 5: I was just sitting here trying to find a way
• 6:16
  Speaker 5: not to be argumentative just to do it. But you're like, hey,
• 6:19
  Speaker 5: this could be a good I.
• 6:21
  Speaker 2: I don't know what upside we have here. I'm trying
• 6:23
  Speaker 2: to think of them. I'd be genuine. This could be
• 6:26
  Speaker 2: an absolute disaster.
• 6:28
  Speaker 1: I don't know a damn thing about Crosswalk. How are
• 6:30
  Speaker 1: they run? What kind of staffing do they have? Are
• 6:32
  Speaker 1: we going to have– I'll.
• 6:33
  Speaker 2: Have to put you on hold.
• 6:35
  Speaker 1: Really?
• 6:36
  Speaker 2: What if it's over– sorry.
• 6:40
  Speaker 1: You're dying.
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  Speaker 2: I'll have to put you on hold.
• 6:43
  Speaker 1: Yeah.
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  Speaker 5: What if it's somebody who doesn't understand English very well?
• 6:45
  Speaker 2: It's outsourced. workers from another country.
• 6:49
  Speaker 1: You never know. I'm not sure. What does Crosswalk offer?
• 6:52
  Speaker 1: Do they have people who speak Spanish and Somali and
• 6:56
  Speaker 1: all the other languages that we have here in Central Ohio?
• 6:58
  Speaker 1: I don't know. This is a dumb move. Your thoughts,
• 7:02
  Speaker 1: welcome at 821-9886, 821-WTV. And Tom, you're on the LegacyRetirementGroup.com
• 7:07
  Speaker 1: phone lines. Hi.
• 7:09
  Speaker 3: Well, let me ask you a question.
• 7:11
  Speaker 1: Ask me a question, Tom.
• 7:13
  Speaker 3: We are currently unwinding from flock cameras which were, I mean, private-public.
• 7:21
  Speaker 3: We had the whole red-light camera public-private debacle several years ago, right?
• 7:30
  Speaker 3: Is drunk, fat, and stupid a way to go through
• 7:32
  Speaker 3: life for Mayor Ginther?
• 7:33
  Speaker 2: I don't understand.
• 7:37
  Speaker 1: You would think perhaps they would have learned, he would
• 7:40
  Speaker 1: have learned, that... I mean, someone should have said, hey, Mr. Mayor, Andy, seriously.
• 7:48
  Speaker 3: The public-private thing, it just doesn't work. We can't do it,
• 7:52
  Speaker 3: and we can't trust the people that we hire to
• 7:54
  Speaker 3: do these things. And what is the problem that this
• 8:00
  Speaker 3: huge investment.
• 8:03
  Speaker 1: Is solving? I don't see where it's solving anything. When
• 8:09
  Speaker 1: I come to work, pretty much every day, it seems,
• 8:12
  Speaker 1: I encounter an ambulance running. It's going to the same place,
• 8:15
  Speaker 1: and I know what it is. It's like an old
• 8:17
  Speaker 1: person that can't get up or something. Sure, absolutely. And
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  Speaker 1: that's a pain in the ass for our firefighters and
• 8:25
  Speaker 1: our paramedics. I know that, but that's what they do.
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  Speaker 1: That is what they do. And to let some third-party
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  Speaker 1: company decide whether they're going to be sent out for
• 8:36
  Speaker 1: what they do or whether we should send a social
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  Speaker 1: worker instead, that's putting the public at risk. Absolutely.
• 8:44
  Speaker 3: And yeah, and the risk and the liability involved, you know,
• 8:48
  Speaker 3: one bad decision and grandma dies and the city has
• 8:51
  Speaker 3: to write a big check.
• 8:52
  Speaker 1: Yeah, exactly. And I mean, with the number of calls
• 8:55
  Speaker 1: that come into 911 each day, the chances of multiple
• 8:58
  Speaker 1: suits along those lines is pretty big.
• 9:01
  Speaker 4: Absolutely.
• 9:02
  Speaker 1: Absolutely.
• 9:03
  Speaker 3: All right, man, I'll wrap it up. You got to
• 9:05
  Speaker 3: talk faster because I talk longer.
• 9:07
  Speaker 1: I appreciate you asking me a question, Tom. Thank you
• 9:09
  Speaker 1: very much. Let's get Deb on the LegacyRetirementGroup.com phone lines. Hi, Deb.
• 9:14
  Speaker 3: Hey, Chuck, is this really a real thing?
• 9:21
  Speaker 2: I love that.
• 9:21
  Speaker 1: Is this really a real thing?
• 9:23
  Speaker 2: I love that reaction.
• 9:25
  Speaker 1: Yeah, this is a real thing. Well, see, every police department,
• 9:30
  Speaker 1: every sheriff's unit, they have a non-emergency line. If I
• 9:38
  Speaker 1: call 911, it's an emergency line.
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  Speaker 3: I have had to use the sheriff's, you know, non-emergency thing. Hey, man,
• 9:47
  Speaker 3: this is going on right now. I think it might
• 9:49
  Speaker 3: develop into something, blah, blah, blah.
• 9:52
  Speaker 1: If I call 911 and I'm dying, I don't want
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  Speaker 1: a nurse asking me a bunch of different questions if
• 10:01
  Speaker 1: I'm dying or not.
• 10:02
  Speaker 3: This is crazy.
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  Speaker 1: You know, again, this hasn't been discussed with the public
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  Speaker 1: at all. What's the confidentiality here? Do HIPAA regulations apply?
• 10:11
  Speaker 1: If I call 911 and I've got a problem, and
• 10:14
  Speaker 1: it's what could be construed as an embarrassing situation, And
• 10:18
  Speaker 1: they switch me over to this crosswalk company. Do those
• 10:21
  Speaker 1: people have to, you know, keep their mouth shut about
• 10:24
  Speaker 1: what I'm calling about? There's too many too many questions here.
• 10:27
  Speaker 1: This should not just be sprung on people like this.
• 10:31
  Speaker 3: This is oh, my God.
• 10:33
  Speaker 1: I hope this is I hope this.
• 10:35
  Speaker 3: Oh, my God.
• 10:36
  Speaker 1: I'm in shock, Chuck.
• 10:37
  Speaker 3: Our world is gone to pieces.
• 10:40
  Speaker 1: It's he is really making some odd decisions and he
• 10:43
  Speaker 1: wants you to reelect him in 27, Debbie. Whoa, I
• 10:47
  Speaker 1: would never. Hello. I'll tell you what, starting this, Cohen,
• 10:54
  Speaker 1: is this for real? That is the best laugh I've
• 10:57
  Speaker 1: had in a couple of weeks. Thank you.
• 10:59
  Speaker 3: You're welcome, Chuck.
• 11:00
  Speaker 1: You guys have a good evening. You too. Thank you. 821-9886, 821-WTV.
• 11:06
  Speaker 1: I just, I don't, I don't grasp this. I don't
• 11:11
  Speaker 1: grasp this. They keep, they keep, Changing things and the
• 11:17
  Speaker 1: whole I've said before, the whole social worker thing. Look,
• 11:20
  Speaker 1: you got your office on violence prevention. You got your
• 11:23
  Speaker 1: social worker response when people call and have now you've
• 11:26
  Speaker 1: got a nurse line you could be transferred to. And
• 11:30
  Speaker 1: Mayor Ginther, I say this in all sincerity. This isn't
• 11:32
  Speaker 1: a political remark, sir. This is an observant remark from
• 11:35
  Speaker 1: a lifelong resident of Columbus, Ohio. This is my hometown, sir.
• 11:39
  Speaker 1: It's going to hell and stupid things like this. are
• 11:44
  Speaker 1: not helping. I don't know what the motivation is. I'm
• 11:50
  Speaker 1: not going to call into question what kind of money
• 11:53
  Speaker 1: is changing hands, who's getting paid, what, why, where, and when.
• 11:56
  Speaker 1: I'm just saying this was a, first of all, a
• 11:59
  Speaker 1: dumb thing to do. And secondly, to do it and
• 12:01
  Speaker 1: just spring it on people like, yeah, here's what we're
• 12:03
  Speaker 1: going to do. No.
• 12:06
  Speaker 5: No.
• 12:06
  Speaker 1: A lot of public input should have been heard before
• 12:08
  Speaker 1: you start messing around with how things are handled with
• 12:11
  Speaker 1: the 911 call system. Or again, Maybe that's just me.