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A good customer experience starts with having the right tools - Interview with Liat Bycel of Airtable
Today’s interview is with Liat Bycel, the VP of Sales at Airtable, the no code collaboration platform, and the person responsible for building the customer engagement organization which comprises team members from sales, customers success, support, support ops, sales ops and strategy. Liat joins me to today to talk about the ‘messy middle’ syndrome, being well-prepared when the pandemic hit, how she built their customer engagement organization, adopting a new hybrid work pattern and why we need to consider onboarding for everyone again.
This interview follows on from my recent interview –…
The skinny
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