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AI for MSPs: Managed AI’s Control Point Moves Upstream
The episode details an ongoing shift toward upstream platform control and infrastructure dependence in the managed IT services sector. Centralized platforms, such as Pax8’s 8OS and governance initiatives from the Channel Trade Association (GTIA), increasingly control AI, access rights, consent, and management tooling, concentrating privileged identities and access points within vendor environments rather than those of MSPs or clients.
A key case highlighting the risk is the ConnectWise Cloud Backup incident, where one credential enabled access to 173 Microsoft 365 tenants in two hours. This…
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