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Are Businesses Outsourcing Empathy?
What happens when businesses know more about their customers than ever before, but understand them less?
In this special episode of The Bliss Business Podcast, hosts Stephen Sakach and Tullio Siragusa explore a provocative question: Are we using AI and technology to better serve people, or simply becoming more effective at influencing their behavior?
Inspired by the phrase “Outsourcing Empathy,” Stephen and Tullio examine the growing tension between personalization, persuasion, and manipulation—and the opportunity to use AI to make businesses genuinely more human.
In Are Businesses…
The skinny
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