(The Experience Field Notes Issue 5) The Line Ep.148
In this Field Notes episode, Joshua Mellott explores The Experience and why great customer service in the skilled trades is about more than simply doing good work. It’s about being intentional with how clients experience you, especially when things get difficult. Strong character, clear communication, and genuine care can turn a project into a relationship and a client into a long-term partner.Lessons Learned Through Experience. Shared From Those Who Are in the Field.
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WHERE TO WATCH:Spotify https://open.spotify.com/show/07rT0hF...Apple…
The skinny
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