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Empathy, Innovation and Elevating CX - Symplicity Conversations
Join us in this engaging episode of Symplicity Conversations as host Catherine Ripley sits down with Heather Kurzenski, CX Program Director at Intelisys. Discover Heather's inspiring journey from technical recruiting to leading in the dynamic world of customer experience and automation. We dive into the pivotal role of empathy in CX, discuss how AI is reshaping the landscape, and explore practical ways to turn customer interactions into meaningful experiences. Whether you're a leader, entrepreneur, or simply curious about the future of business, this conversation offers valuable insights into…
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