Latest / Podcasts By Donna Jodhan / Remarkable World Commentary Episode #41: Interview with Paul Jorgenson, Assistant Director, Stakeholder Mobilization, Elections Canada | Donna J. Jodhan, LLB, ACSP, MBA | September 16, 2025
Transcript
- 0:13Podcast Commentator: Greetings Donna J. Jodhan, LLB, ACSP and MBA invites you to listen to
- 0:20her biweekly podcast, Remarkable World Commentary.
- 0:24Here, Donna shares some of her innermost thoughts,
- 0:27insights, perspectives and more with her listeners.
- 0:31Donna focuses on topics that directly affect the future of kids,
- 0:35especially kids with disabilities.
- 0:38Donna is a blind advocate, author, sight loss coach,
- 0:42dinner mystery producer, writer, entrepreneur,
- 0:46law graduate, and podcast commentator.
- 0:49She has decades of lived experiences, knowledge,
- 0:53skills, and expertise in access technology and information.
- 0:58As someone who has been internationally recognized for her work and roles.
- 1:02She just wants to make things better than possible.
- 1:07Donna J. Jodhan, LLB, ACSP, MBA: Hello everyone, and welcome to another episode of Remarkable World Commentary.
- 1:14I'm Donna Jodhan, a lifelong disability advocate and one who sees the world mainly
- 1:21through sound, touch and stubborn optimism.
- 1:27I am a law graduate, accessibility consultant,
- 1:31author, lifelong barrier buster who also happens to be blind.
- 1:38You may know me from a few headline moments.
- 1:42In November 2010, I won the Landmark Charter case that forced the Canadian government to
- 1:50make its websites accessible to every Canadian,
- 1:54not just to sighted ones.
- 1:57In July of 2019, I co-led the Accessible Canada Act with more than two dozen
- 2:05disability groups to turn equal access into federal law and most recently,
- 2:13on June the 3rd, 2022, I was humbled by Her Late Majesty's Platinum
- 2:20Jubilee Award for tireless commitment to removing barriers.
- 2:27When I'm not in a courtroom or in a committee room or pottery studio,
- 2:34you'll find me coaching kids with vision loss,
- 2:38producing audio mysteries, or helping tech companies to make their
- 2:44gadgets talk back in plain language.
- 2:49Everything I do circles one goal to turn accessibility from afterthought into everyday
- 2:58practice. I invite you to think of this show as our shared workbench where policy meets
- 3:08lived experience and lived experience sparks fresh ideas.
- 3:14Now, before we jump into today's conversation,
- 3:19let me shine a spotlight on today's guest.
- 3:24A change maker whose work is as every bit as remarkable as the world that we're trying to
- 3:31build. Paul Jorgensen of Elections Canada, welcome to our podcast.
- 3:39Paul Jorgenson: Donna, thank you so much for having me. It's a huge pleasure to be here.
- 3:42Donna J. Jodhan, LLB, ACSP, MBA: Great. So let's start off here by question one.
- 3:50Paul, you and I first crossed paths during election Canada's coast to coast disability
- 4:00town hall in 2019. Could you start by explaining why Elections Canada felt
- 4:10that it was important to hear directly from Canadians with disabilities,
- 4:18and what the agency learned from those conversations?
- 4:24Paul Jorgenson: Yeah, I'd be happy to.
- 4:26It's true, actually. We we crossed paths in 2019.
- 4:29But I've actually been familiar with you for quite a bit longer than that. Your landmark
- 4:34court case really was very impactful to me personally.
- 4:39And I've, I've, I've been an admirer of yours for,
- 4:44you know, the nine years between that court case and when we actually first met there.
- 4:49So even though that was the first time we had crossed paths I was I was very familiar and
- 4:57very familiar with you and your work, and I was so tickled when I learned that I
- 5:03was going to get a chance to work with you in 2019,
- 5:05when we first, when we first met.
- 5:10And so yeah. So to answer the question Elections Canada is a really rare
- 5:18organization in a number of different ways.
- 5:21And I was you know, I have lots of experience working as a,
- 5:26as a consultant, as a web developer.
- 5:29I have experience in the private sector, public sector and nonprofit sector.
- 5:34And to be honest, I have never met an organization anywhere that is as
- 5:43truly committed to having its to hearing from partners and stakeholders and the people we
- 5:53serve as Elections Canada.
- 5:55And it is really baked into the DNA of this organization to have our
- 6:05services and have our work be based on the lived experience of the people we serve.
- 6:13And that includes Canadians with disabilities.
- 6:16So, you know, my team we work extensively with people with disabilities as well as
- 6:24indigenous people young people and new Canadians electors experiencing homelessness
- 6:30all kinds of other electors who face barriers.
- 6:33And our whole goal is to understand the barriers that they face and understand the
- 6:42barriers that they face and to take action to do whatever we can to tear those barriers
- 6:51down. So it's, a Y. Elections Canada felt it was important is quite simply because the
- 6:58agency has made it a priority to hear directly from Canadians with disabilities.
- 7:05And, and we see this not just at my level, but up to the highest levels of the agency.
- 7:14Our CEO, the chief electoral officer of Canada,
- 7:17gave a technical briefing yesterday where he mentioned the importance of accessible
- 7:21voting. On numerous occasions.
- 7:24So this truly is something that is felt in Elections Canada from top to bottom,
- 7:32left to right.
- 7:34Donna J. Jodhan, LLB, ACSP, MBA: And I will certainly add that this has been a really,
- 7:37really unique organization for me to work with.
- 7:40I've enjoyed every minute of it, and I want to congratulate you and your team
- 7:45for having continued to do this.
- 7:48Well, good for you.
- 7:49Paul Jorgenson: Thanks, Donna.
- 7:50Donna J. Jodhan, LLB, ACSP, MBA: You're welcome. So since then, you have moved into the role of Assistant
- 7:57director for stakeholder mobilization.
- 8:01And in plain language, what does that job involve for one week to
- 8:09the next, especially between elections when most people assume that nothing is really
- 8:17happening behind the scenes?
- 8:22Paul Jorgenson: Yeah, it's a great question.
- 8:23I get asked that often.
- 8:25You know, sort of. Oh, you work for Elections Canada?
- 8:27Well, what do you do when there's not an election? Yeah. And with with my work and the
- 8:33and the work that my team does, we're we're sort of a bit of an odd duck as
- 8:39far as the agency is concerned, because in many ways,
- 8:43we're actually busier between elections than we are during elections.
- 8:47That's not to say we're not very busy during an election, but what we've heard from our
- 8:53partners yourself included.
- 8:56But from a lot of our partners, is that the types of audiences that we are
- 9:02looking to reach, you know, people that face barriers,
- 9:06you know, indigenous partners, people with disabilities, you know, all of
- 9:09these partners that the you know, they're all different.
- 9:14They all have unique considerations and different barriers.
- 9:18But one thing that unites them, one sort of thread that connects all of these
- 9:23things together, is that they all have been very clear to us that we need to be engaging
- 9:31them well in advance of the election.
- 9:33You can't just show up when the election starts and say,
- 9:37all right, here you go. Here's your your Braille template or here's your whatever.
- 9:40We they really insist on the importance of doing that engagement long in advance so that
- 9:47people know about their democratic rights and people know about the tools and services
- 9:52available for them. And people know about you know,
- 9:56the different options in terms of voting times and things like that so that they can
- 10:00make a plan to vote, because these electors have just as much a democratic right to vote
- 10:06and to run as a candidate in office.
- 10:08But, you know, they might need just a bit more time to plan life stuff around it.
- 10:14And so that's why my team's actually engaged throughout the electoral cycle.
- 10:22If it's not in the direct administration of, you know,
- 10:26helping to deliver an election and things like that,
- 10:30then what we're doing is reaching out and building partnerships with key Interveners
- 10:36and key organizations who are willing to work with us to break down these barriers,
- 10:41whether it be through consultations or whether it be through establishing contracts
- 10:46to you know, share information and accessible formats with their audiences and you know,
- 10:53deliver workshops or attend events or do other sort of outreach initiatives.
- 10:59So, you know, one of the things that's great about my job is that it's not the same thing
- 11:04from one week to the next.
- 11:06It's, you know, we're always busy. We're always working hard.
- 11:09But you know, after an election, my job involves a lot of,
- 11:16you know, retrospective. Did we actually meet the objectives that we set out to meet?
- 11:21Is our program actually delivering the results for people with disabilities for you
- 11:27know, indigenous electors for all of our other stakeholder audiences that that we have
- 11:32intended and what can we do better?
- 11:35And then there's, you know, setting up these partnerships and then
- 11:38there's delivering on it.
- 11:39So there's really sort of a, a bit of a cycle.
- 11:42And it's not necessarily the same from week to week,
- 11:45but there is that sort of common Thread that that is sort of a throughput from one
- 11:52election to the next.
- 11:54Donna J. Jodhan, LLB, ACSP, MBA: The election is now over since April, and now you're busy again until the next
- 12:00election, which is should be, what, 2029?
- 12:04Paul Jorgenson: Well, I mean, I wish that we knew the date of the next the next election.
- 12:10The, the parliamentary system means that, you know,
- 12:13the government you know, an election could be called at any time if
- 12:17the government loses a confidence vote or asks for the governor general to dissolve
- 12:24parliament. So you know, Elections Canada's mandate is to be ready at
- 12:30any moment to deliver an election.
- 12:34So it's, you know, if if we go the full you know,
- 12:39four years, then yes, it would be around that time.
- 12:43But we have to actually make sure that we're ready well,
- 12:47before then, just in case there's a there's an election earlier.
- 12:51Donna J. Jodhan, LLB, ACSP, MBA: Oh, wow. So you and I have been collaborating on voter confidence toolkits aimed at
- 13:01Canadians who are blind, visually impaired, or have other
- 13:07disabilities. Can you walk our audience through what those toolkits include and how
- 13:16they can get them to to how they can get them to into accessible formats?
- 13:24Paul Jorgenson: Yeah, absolutely. I'd be happy to.
- 13:26So the the toolkits are we have three toolkits actually,
- 13:32and each one is intended to break down key barriers to a different type of
- 13:42electoral participation.
- 13:43So at Elections Canada, we define Find electoral participation as not
- 13:48just registering and voting.
- 13:50Obviously, registering and voting is is the biggest one.
- 13:53It's the one people think about.
- 13:55But we also consider running as a candidate in a federal election as a type of a really
- 14:01very meaningful, important type of electoral participation.
- 14:06And so we have a toolkit on running as a candidate,
- 14:09breaking down barriers on how to run as a candidate in a federal election.
- 14:14We've got a toolkit on working at a federal election.
- 14:18Elections Canada is we we recognize and are committed to trying to have our workforce
- 14:27represent the Canadians that we serve.
- 14:31You know, a lot of people don't know that every federal election we become the biggest
- 14:36employer in the country, and we hire more than 200,000.
- 14:40I think, you know, in the last election, we hit 230,000 people hired Retired in order
- 14:45to deliver that election.
- 14:48And we need and want them to reflect the full diversity of the Canadian population.
- 14:57So my team has a toolkit specifically on this recruitment piece to help demystify the
- 15:05process of working at a federal election.
- 15:08And we go to different communities and we we,
- 15:12we promote this and try to encourage our audiences to submit their application,
- 15:19come help their fellow Canadians you know, to vote and help us deliver the election.
- 15:25And then we've got a third toolkit that's on registering and voting you know,
- 15:30sort of the big one, the, the, the obvious one that everybody thinks
- 15:33about there, you know, and each of these are going to be a little
- 15:36bit different because, you know, it's a very, as you can imagine, a
- 15:39very different endeavor to you know, set out to go and you know,
- 15:44run in a federal election versus working in a federal election versus,
- 15:47you know, registering and voting in a federal election. But you know,
- 15:52these toolkits are all available on our program's website,
- 15:57which is Inspire Democracy.
- 16:00And you can just go to the act section.
- 16:03It's you know, learn, act, connect, and you can just go to act.
- 16:06And the toolkits are right there.
- 16:09It's you'll be pleased to know, Donna, that Donna,
- 16:13that the the website is fully wcaG compliant fully wcaG 2.1 compliant.
- 16:21And it's actually it actually exceeds the standard of your,
- 16:26your federal court case there.
- 16:27So it's we really work with a really fantastic web developer team at Elections
- 16:34Canada. And they're very deeply committed to ensuring that that this is accessible.
- 16:40And we also have made these toolkits accessible in other formats,
- 16:45including for for deaf electors in ASL and Lsq format.
- 16:52The video format as well.
- 16:53So that's another really helpful thing.
- 16:56And it's also available in English and French.
- 16:59Because we've heard from a lot of stakeholders that those formats are helpful
- 17:04for people with learning disabilities or people with you know,
- 17:09traumatic brain injury. It can be helpful to have a video format where you can sort of
- 17:13have the information come in that way, pause,
- 17:15walk away from it, come back.
- 17:17So we offer it in multiple formats and multiple styles.
- 17:20And the toolkits themselves were developed in consultation with our stakeholders,
- 17:25including people representing people with disabilities.
- 17:29Donna J. Jodhan, LLB, ACSP, MBA: I have to smile to myself because I remember a few months ago,
- 17:32or even last year, you were trying to convince me to run as a candidate,
- 17:36and I kept telling you, no way.
- 17:39Paul Jorgenson: I stand by that. I still think you should.
- 17:42I think you'd be a fantastic candidate, Donna.
- 17:45I think the running is in a federal election toolkit would be a great place to start.
- 17:50I think you'd do absolutely phenomenal work.
- 17:53Donna J. Jodhan, LLB, ACSP, MBA: Oh my gosh. Thank you so much.
- 17:56Let's move on. The advisory Group for Disability Issues,
- 18:01where I served reports regularly on gaps we still see.
- 18:10So can you give listeners an example of feedback from that group that has turned into
- 18:18a policy or operational change?
- 18:24Paul Jorgenson: Yeah I can give you a couple if you like actually. Sure.
- 18:27So one really meaningful change that took place in 2018,
- 18:372019. So based on feedback that we'd heard from the advisory Group for Disability
- 18:44Issues, or AGD, as we often call it.
- 18:46In short we proposed to Parliament.
- 18:51We asked Parliament to amend the Canada Election Act which they thankfully did.
- 18:57They agreed to our recommendation to add in not one,
- 19:02but two different expense expense claims that are valid for
- 19:12candidates running for office.
- 19:15So we were able, with that legislative change,
- 19:20to offer two different accessibility expenses,
- 19:23one for candidates themselves who have a disability and who will incur some sort of
- 19:33you know, personal expenses related to their disability in the course of running for a
- 19:40campaign that could be anything from you know,
- 19:44the need for a sign language interpreter to you know,
- 19:48if they need to have you know, level access modifications made to you know,
- 19:55an office location to, you know, you name it,
- 19:58right? That was a new disability related expense that we have offered since 2019 to
- 20:06all candidates with disabilities.
- 20:08And that is those expenses incurred are reimbursable up to 90%.
- 20:15And moreover, those expenses are not covered under the the campaign spending threshold
- 20:24because they're related to the candidate's disability themselves.
- 20:29So I think that's really frankly, game changer.
- 20:33And and then that that's not the end of the story that's also partnered with Second
- 20:40Accessibility Expense, which is for any campaign,
- 20:44regardless of whether it's you know, the person,
- 20:48the candidate themselves has a disability or not.
- 20:52If there's a campaign that wants to make their campaign more accessible again,
- 20:58for example, you know, could be installing, you know,
- 21:01some sort of level access you know ramps or whatever for their campaign offices.
- 21:09Or it could be hiring sign language interpreter to animate events or debates or
- 21:17it could be to undertake an accessibility audit of their websites or,
- 21:22you know, developing communication products and alternate formats. You know, you name it.
- 21:27Those are also reimbursable up to the 90% level for for those things,
- 21:32too. So, you know, I see these as real a real game changers for people with disabilities
- 21:39who want to run for office.
- 21:42And I can give another one that I was that I was personally involved in.
- 21:46So you know, people might have heard of the longest ballot.
- 21:52Oh, yes. Thing that happened now a few different times.
- 21:56And this you know, sort of made news you know,
- 22:03in August with the the by election in Alberta in battle River Crowfoot and then also in the
- 22:12general election in April in the Carleton riding.
- 22:15But it's happened elsewhere in previous electoral districts elsewhere in the country.
- 22:23And it's been going on for, for a number of years.
- 22:26And in December 2022, back in my previous role,
- 22:29when I was heading up the consultation team at Elections Canada I oversaw a consultation
- 22:34with our partners On how we should be adapting the ballot design.
- 22:41What would be the most accessible ballot design options for large ballot situations
- 22:48where we have an unusually large number of candidates?
- 22:51And I'm pleased to say that the feedback that we received from that consultation shaped our
- 23:01our approach to these situations for a number of years and still forms the basis of our
- 23:07policy recommendations on how to handle these situations.
- 23:12Donna J. Jodhan, LLB, ACSP, MBA: Wow. Oh my gosh. Now, voter registration is often the first contact
- 23:22that a citizen has with Elections Canada, right?
- 23:27Yep. What features are in place to ensure that the online registration process works
- 23:36smoothly for screen reader users and for people who rely on adaptive technology.
- 23:47Paul Jorgenson: Yeah, it's an excellent it's an excellent question.
- 23:50So what I can say is when we were first rolling out well,
- 23:57shortly after, anyway, we were rolling out the,
- 23:59the voter registration we undertook, again, a very in-depth consultation with I
- 24:08think actually, you might have even been in that user group. Donna, you can correct me if
- 24:11I'm wrong in that, but certainly it was.
- 24:13Yeah. There you go. So my memory my memory is pretty good there. So yeah, that would have
- 24:16been 19 I think. Yeah.
- 24:18We did do an audit of that feature.
- 24:25So this is a feature that we offer on our website,
- 24:28and it's very popular during an election, and it's where people can check their voter
- 24:33registration status. And if they find that they are not registered,
- 24:38they can they can register to vote using this this tool.
- 24:45And anyway, so we undertook an audit where we,
- 24:49we tested it, we had certain tasks that people were asked people,
- 24:55screen reader users were asked to complete, and they identified what they were able to
- 25:00complete with ease, what they were able to complete with difficulty and what they were
- 25:06not able to complete. And we took that feedback.
- 25:09And we have made improvements and changes and modifications to the voter registration
- 25:16service based on the feedback that we received from those user group tests and from
- 25:23that, we've continued to do user group testing.
- 25:27In fact, we've expanded our use of this type of user group.
- 25:35In our web development, but also in our other technological
- 25:40initiatives that we've we've undertaken in order to make sure that,
- 25:43you know, it's not just doing a wcaG audit.
- 25:47You know, although we do have a really fantastic web team.
- 25:51You know, I was a web accessibility consultant for a number of years,
- 25:55and our web team led by Mark Lynn really is one of the best that I've encountered in
- 26:03terms of their commitment to web accessibility.
- 26:05So I just need to give them a shout out.
- 26:07But even though they're doing really phenomenal work on that,
- 26:11we don't rely just on that.
- 26:12We do go and do this extra step of consulting and doing the user testing to make sure it's
- 26:17as accessible as we can make it for for screen reader users.
- 26:23Donna J. Jodhan, LLB, ACSP, MBA: That's great. That's great.
- 26:25Now, some rural and remote communities lack accessible polling places.
- 26:33What creative solutions such as mobile wholesale,
- 26:40mobile poles or home visit voting are being expended to each electors
- 26:50who you know are travel, who find who cannot travel easily.
- 26:57Do you want to repeat the question, or are you okay?
- 27:00Paul Jorgenson: No, I think I'm okay. I think I've got a I think I got a good understanding of of what's
- 27:05being asked there. So there it's this is one of those really really interesting challenges
- 27:12that a lot of people who who you know, aren't necessarily familiar with it,
- 27:16they might not necessarily realize how how challenging it is.
- 27:19Right? You know, the the elections Canada's mission is to ensure that Canadians can
- 27:24exercise their democratic rights to run as a candidate and vote in federal elections.
- 27:31Nowhere in that mission Does it say unless you live in a rural or remote community or
- 27:36unless you are not disabled, we really do take the we really do take it
- 27:42seriously that we want it to be all Canadians,
- 27:45you know, who are over 18.
- 27:47You know, these are their democratic.
- 27:49These are their human rights. These are their democratic rights to do so.
- 27:53The agency has a really strong commitment to you know,
- 27:56offering this. And we accomplished this in several ways.
- 28:01I would say the, the most popular and probably the easiest for many electors,
- 28:10but it doesn't work for everybody is mail in voting.
- 28:15So mail in voting is a is a really really valuable option for a lot of people.
- 28:21So once the election gets called, you can apply to vote by mail.
- 28:25We send you a you know, a mail in ballot kit,
- 28:29and you fill it out and then you send it back to us,
- 28:32and then we we count your vote in your electoral district.
- 28:37So you never need to leave your home for this one.
- 28:39Now that's a really great option for some people,
- 28:41but not for everybody.
- 28:43You know, some people who have difficulty with dexterity might not work very well for
- 28:49them because you do need to sign your name, and you do need to write in the name of the
- 28:55candidate you're voting for.
- 28:57So that might not be a good option for them.
- 28:59Also, for some people who are blind or partially sighted,
- 29:02it may or may not work for them either.
- 29:06So it's, you know, it's a good option.
- 29:07It's a popular option, but it's not necessarily one that works for
- 29:10everybody. Right. So an alternative option that we do offer and we a lot of people don't
- 29:18know that this exists, but for homebound electors,
- 29:22we do offer vote at home service.
- 29:28This is limited to homebound electors.
- 29:31And you can request you can apply for that.
- 29:35This is typically you know, a last resort.
- 29:39But but that is something else that we offer.
- 29:42And for rural and remote communities, one of the things that we've been you know,
- 29:49one of the things we've always been doing is, you know, still locating polling locations in
- 29:53rural and remote communities.
- 29:55But one of the things we've been starting to do more in the most recent election is
- 30:01looking at ways to significantly expand our service offering for rural and remote
- 30:09communities. So the CEO, the chief electoral officer set this as one
- 30:15of his priorities. And he spoke really eloquently about this in his press conference
- 30:21just after the the election was launched.
- 30:24And because of the adaptive measures that we put in place,
- 30:29You know, some of these rural and remote communities have very few electors.
- 30:33And so they don't necessarily need a full, you know,
- 30:37four days of advance voting, for example.
- 30:40I remember talking to one returning officer in Newfoundland, where he had one community
- 30:45in his electoral district that had I can't remember whether it was 4 or 6 electors.
- 30:50Donna J. Jodhan, LLB, ACSP, MBA: Oh.
- 30:51Paul Jorgenson: You know, 4 or 6 electors.
- 30:53And you know, they don't need four days to you know,
- 31:00to have all 4 or 6 of them vote, but they have a legitimate expectation that
- 31:06they will have their Democratic franchise respected,
- 31:08their democratic rights to vote, be respected,
- 31:11and we have to serve them.
- 31:13And so we've been starting to pilot more adaptive advanced polling options.
- 31:19So you know, whether some communities would be open to having you know,
- 31:25a different schedule of advanced polls.
- 31:29That's another thing that we've started doing,
- 31:31and it's actually proven quite successful. It allowed us to significantly expand our the
- 31:37number of communities, especially indigenous communities, that we
- 31:39were able to reach in the last in the last election.
- 31:43So those are just some of the creative solutions that we've we've deployed to help
- 31:48tackle this. It's really challenging.
- 31:53Problem of, you know, because country is so vast,
- 31:55you know, and yes, all these people.
- 32:00Donna J. Jodhan, LLB, ACSP, MBA: Trust in institutions is fragile.
- 32:05Worldwide. Worldwide. Sorry.
- 32:08How does Elections Canada measure voter confidence among people with disabilities?
- 32:17And what indicators tell you that confidence is rising or that more work is needed?
- 32:30Paul Jorgenson: Well, this is actually one of those things where both are true confidence.
- 32:37This is sort of one of those counterintuitive things.
- 32:41But a lot of people would be shocked to know you know,
- 32:45if you had to guess, when was Canadians highest level of confidence in the
- 32:54administration of electoral system recorded in public opinion data.
- 32:58A lot of people would be shocked to hear that it was just after the 2021 election.
- 33:03Donna J. Jodhan, LLB, ACSP, MBA: Okay.
- 33:04Paul Jorgenson: We don't yet have data on the 2020 election that happened this April.
- 33:08But a lot of people, you know, we sort of were consumed by the news and it's
- 33:12often bad news stories.
- 33:14And so we, we often take a negative view of things.
- 33:20But Elections Canada remains one of the most trusted institutions in the country,
- 33:26according to public opinion data.
- 33:29And we do have some evidence that, you know,
- 33:31the evidence is a bit mixed. We have some evidence that suggests maybe a bit of a
- 33:35decline in confidence commensurate with all public institutions.
- 33:40But we also have some evidence that suggests that confidence in Elections Canada actually
- 33:45increases over the course of an election the more they interact with us.
- 33:48So we're still we're still trying to, you know,
- 33:54get more information on the data that we have available.
- 33:57But certainly, I'm encouraged by the data that I see about the confidence.
- 34:03But that said there is still more work that is needed.
- 34:08And specifically on the question of you know,
- 34:11electors with disabilities, we do have some data that show that as the
- 34:16severity of disability increases among electors,
- 34:19they do tend to be a bit less likely to have a very high level of trust in election
- 34:24results, or to say that Elections Canada ran the election.
- 34:28Well or have a great deal of confidence in Elections Canada as,
- 34:34as an independent agent of parliament.
- 34:36So it's sort of one of those things where I think even though confidence is very high in
- 34:44Elections Canada, there is still more work to be done.
- 34:47And that's you know, in large part the work that my team's doing.
- 34:51You know, we don't want to we want to earn the confidence.
- 34:55We don't want to just, you know tell people they should have
- 34:59confidence in us. We want to create that.
- 35:02We we deserve their confidence.
- 35:06Donna J. Jodhan, LLB, ACSP, MBA: So for anyone listening who faces a barrier on voting day,
- 35:12what is the fastest way to get help or lodge an accessibility complaint so that the
- 35:22issue Shoe can be resolved promptly.
- 35:27Paul Jorgenson: So the absolute fastest way, bar none, is to talk to a person who works at
- 35:36the pole. So talk to a polling clerk.
- 35:38Talk to the if there's an arrow there, an assistant returning officer,
- 35:43or if there's you know, a pole supervisor there to ask to speak to
- 35:50them. And they are the fastest and best suited to give that quick,
- 35:57immediate service and resolve the complaint properly.
- 36:01Our poll workers are all trained on this model.
- 36:06That it sounds so simple.
- 36:08It sounds so self-evident, but I am I am shocked by how nevertheless,
- 36:15revolutionary and rare it is.
- 36:17But we train all of our people on what we call the ask,
- 36:21listen, do model. We ask somebody if there's anything that we can do to help them if they
- 36:29want any help. We listen to what they have to say.
- 36:33You know, if they say you know.
- 36:35No, I don't need any help. You know, we don't want to assume that a person needs
- 36:39any help. We ask, we listen if they say no.
- 36:43Actually, I would like help. I'd like you to do this.
- 36:45Then you do the thing they ask you to do.
- 36:47So really, it's it's it's simple, but it's revolutionary.
- 36:51So that is the absolute fastest and best way to to,
- 36:57to get help. If you encounter any sort of difficulty in voting on Election Day or at
- 37:05advanced polls there, I should say that people should have a high
- 37:10degree of confidence that we will meet their accessibility needs.
- 37:14So I don't want to scare people away.
- 37:16I want people to go into the poll you know, with that high degree of confidence.
- 37:22People should have that high degree of confidence that they they will have their
- 37:27needs met and that the poll workers will be there to to,
- 37:33to, to, to be problem solvers and to and to resolve those issues.
- 37:38But in the event that this doesn't work, you know,
- 37:43for whatever reason, something's happened and the,
- 37:47you know, the poll supervisor or the assistant returning officer or whomever is
- 37:52not able to resolve the problem quickly on the spot,
- 37:57then we do have A18 hundred number that we invite people to call us.
- 38:02And I can report that it's a live operators.
- 38:06It's not an AI chatbot or anything like that.
- 38:09These are human beings.
- 38:11On the other end of that call and they will log any accessibility complaints.
- 38:16And if people are wondering whether those complaints just sort of disappear into the
- 38:22ether after the election.
- 38:23I can assure them that they do not.
- 38:25My team personally gets forwarded many of these,
- 38:29and we you know, I personally jumped in to resolve issues for electors.
- 38:36And my team has done so as well.
- 38:39And we also do track overall statistics of that.
- 38:42So it absolutely is something that we look at and we factor into our retrospectives and our
- 38:49learnings after each election.
- 38:53Donna J. Jodhan, LLB, ACSP, MBA: I have one final question for you, Paul.
- 38:56And zooming out, if you could leave our audience with one action that they can take
- 39:05right now to prepare for the next federal election,
- 39:12especially for those who have never voted before,
- 39:17what would that be and how can Elections Canada support them on that journey?
- 39:27Paul Jorgenson: Yeah, that's a great question. Can I suggest both an action and maybe like a mindset that
- 39:35might go complement each other very well.
- 39:37And the mindset is sort of what I was just saying,
- 39:40which is that I would like people to have to have a reasonable expectation that,
- 39:47you know, it is reasonable for them to expect that they will receive a high degree of
- 39:50service that meets their needs when they go to vote.
- 39:53So I don't want people to feel like like they can't vote.
- 39:57I want people to feel like this is this is for everybody.
- 40:03This is for for you. So please do you know, come in with that high expectation.
- 40:12It is. It is not a burden.
- 40:15It is not a difficult we want to serve you.
- 40:17So, you know, that's the first bit.
- 40:19And the one action I can say you know, everybody's going to be different.
- 40:24Everybody's going to have their own different needs and whatnot.
- 40:30But generally speaking, what I advise people to do is to make a plan
- 40:34to vote, you know, and I sort of talked a little bit about how there's different voting
- 40:39options available. You know, not all of them.
- 40:43Some of them are really ideal for some people,
- 40:46and some of them are really suboptimal for others.
- 40:48And but between the different options we, we do have sort of something for everybody.
- 40:57You know, some people have you know difficulty in large crowds.
- 41:03So for those people, I often recommend that they go and vote at the local Elections
- 41:10Canada office. A lot of people don't know that yes,
- 41:13you can vote at advance polls, but you can vote at almost any point in time
- 41:18during the election period just by showing up to your local Elections Canada office,
- 41:23and you can vote that way.
- 41:24That's a really good option for people who have difficulties with crowds.
- 41:29You know, using the the braille template and the braille list of candidates or the large
- 41:35print list of candidates you know, to help identify the candidate you want to
- 41:39vote for. Those are really excellent options that are available on Election Day.
- 41:46You know, so I really recommend those for other people.
- 41:48Vote at home is a really viable option for homebound electors.
- 41:52Vote by mail is another really great option for you know,
- 41:56people who don't have dexterity issues and people who are able to sign their name to
- 42:02different documents and, you know, things like that. So,
- 42:04you know, there's different options for different people. But I would recommend that
- 42:07people make a plan to vote.
- 42:10And if they want help in making that plan, they can go to Inspire Democracy and check
- 42:14out our toolkit on registering and voting.
- 42:17It has information on accessible voting options available as well as our service
- 42:23offering. You know, you can always ask a poll worker if you want help voting.
- 42:29It's not often an option that everybody wants because they want to be able to vote
- 42:34independently and anonymously.
- 42:35But if you do need help, that is another option.
- 42:38And then that poll worker actually has to swear a solemn oath to forever keep your vote
- 42:45secret. So, you know, lots of different options available.
- 42:48And I think it's just if people make a plan as to which one's going to be the best for
- 42:51them, which one's their preferred option?
- 42:54We can absolutely accommodate them.
- 42:58Donna J. Jodhan, LLB, ACSP, MBA: Do you have any final thoughts to share with our listeners before I let you go?
- 43:03Paul Jorgenson: No, I mean, I think this is really fantastic.
- 43:06Donna, thanks so much for having me on.
- 43:08I really appreciate getting a chance to to share this message.
- 43:13You know, maybe if, you know, if I can give get one last plug to our
- 43:17website. Inspire democracy.
- 43:20If people are interested in you know, more information on registering and voting,
- 43:24they can find it there.
- 43:26But, you know, like I said, if people want to work at a federal election
- 43:31we are looking for workers.
- 43:33You know, the average income for a person who is blind in this country is under $20,000,
- 43:39according to Statistics Canada.
- 43:41And you know, we pay a good salary.
- 43:46It's not. It's not minimum wage.
- 43:48It's well above minimum wage.
- 43:50And and we are actively looking for people.
- 43:52You can submit your resume you know, even outside of election periods there.
- 43:57And we keep it on file.
- 44:00And likewise, if you're interested in potentially running as a candidate,
- 44:04you know, Donna if you're looking at candidate,
- 44:09we've got our toolkit one there that's just right there sitting for you. And I encourage
- 44:12you to consult it.
- 44:14Donna J. Jodhan, LLB, ACSP, MBA: Would you be my campaign manager then?
- 44:16Paul Jorgenson: I would need to. I would need to quit Elections Canada if I did that.
- 44:19I can't.
- 44:20Donna J. Jodhan, LLB, ACSP, MBA: No, no, we can't have that.
- 44:21No. Oh, dear. It was a pleasure having you, Paul.
- 44:26And you know, if you think at any time there is something you wish to share with our
- 44:31listeners, please reach out, let us know, and we'd love to have you back
- 44:35again.
- 44:36Paul Jorgenson: Sounds great.
- 44:37Donna J. Jodhan, LLB, ACSP, MBA: Okay, great. Thank you very much.
- 44:39And have a great afternoon.
- 44:41Paul Jorgenson: Thank you. Donna.
- 44:41Donna J. Jodhan, LLB, ACSP, MBA: Okay. Bye bye. Bye bye.
- 44:48Podcast Commentator: Donna wants to hear from you and invites you to write to her at DonnaJodhan@gmail.com.
- 44:54Until next time.