The 80% Rule That Frees Agency Founders from the Operator Seat with Mimi Banks | Ep #917

Smart Agency Masterclass with Jason Swenk: Podcast for Digital Marketing Agencies · Jun 24, 2026 · 26m

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Are you still inside every client relationship because no one on your team has been given the room to own one? Have you hired people who look great on paper only to later discover the skills do not actually transfer?

Today's featured guest built her agency deliberately, one client at a time, carrying systems from her years at L'Oréal before anyone told her those systems would matter. She talks about how she structured accountability on her team from the beginning, how she filters out…