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Stop the Meeting Time Suck | The GrowthPro Edge · The GrowthPro Edge

• 0:00
  Speaker: Welcome to the Growth Pro Edge.
• 0:02
  Speaker: We're here to help scale your
• 0:04
  Speaker: business, build stronger teams
• 0:06
  Speaker: and sharpen your leadership
• 0:08
  Speaker: skills.
• 0:10
  Speaker: I'm Denise Killian with the
• 0:11
  Speaker: Growth Pro Group and
• 0:12
  Speaker: entertainment.
• 0:13
  Speaker: And today I'm joined by Kevin Copeman from Simcox to tackle a
• 0:18
  Speaker: problem we've all experienced.
• 0:20
  Speaker: The manager meeting that becomes a total time suck.
• 0:25
  Speaker: We're talking about how to turn
• 0:26
  Speaker: those boring meetings into
• 0:27
  Speaker: conversations that actually
• 0:29
  Speaker: solve problems, drive
• 0:31
  Speaker: accountability, and move your
• 0:33
  Speaker: business forward.
• 0:34
  Speaker: Let's get started.
• 0:37
  Speaker: Kevin, welcome back to Thinking Thursday.
• 0:40
  Speaker: Thank you very much, Denise.
• 0:43
  Speaker: Well, listen, we're thrilled to
• 0:44
  Speaker: have you and I'm especially
• 0:45
  Speaker: excited to talk about this
• 0:47
  Speaker: topic, the dreaded meeting that
• 0:50
  Speaker: everybody doesn't look forward
• 0:53
  Speaker: to.
• 0:53
  Speaker: So we're going to talk about how to make them more effective and
• 0:56
  Speaker: how to make them a little bit even, shall we say, fun.
• 1:00
  Speaker: So before we get started, Kevin,
• 1:03
  Speaker: why don't you introduce yourself
• 1:04
  Speaker: and tell us a little bit about
• 1:05
  Speaker: you and what you do for SIM
• 1:07
  Speaker: knocks?
• 1:08
  Speaker: Yeah, sure.
• 1:09
  Speaker: Uh, my name is Kevin Coachman.
• 1:11
  Speaker: I am sixty seven years young, and I've spent about thirty five
• 1:17
  Speaker: years in the entertainment industry, uh, primarily
• 1:21
  Speaker: restaurant business and family entertainment center business.
• 1:24
  Speaker: And currently I am a sales partner with semi POS solutions.
• 1:30
  Speaker: Excellent, excellent.
• 1:31
  Speaker: So and all of that time, I imagine you have been to your
• 1:35
  Speaker: fair share of meetings.
• 1:37
  Speaker: Yes.
• 1:37
  Speaker: I have conducted a lot of
• 1:39
  Speaker: meetings as a general manager,
• 1:41
  Speaker: as a manager of management
• 1:43
  Speaker: training, I've done thousands of
• 1:46
  Speaker: meetings.
• 1:47
  Speaker: So first I want to ask you, um, you know, uh, oftentimes, you
• 1:54
  Speaker: know, there's the meme.
• 1:55
  Speaker: This could have been an email.
• 1:56
  Speaker: This meeting could have been an email.
• 1:58
  Speaker: Right.
• 1:59
  Speaker: Um, meetings tend to be
• 2:01
  Speaker: something that we all know need
• 2:03
  Speaker: to happen, but really we
• 2:06
  Speaker: struggle sometimes with making
• 2:09
  Speaker: them effective.
• 2:10
  Speaker: Um, often, Lord knows I've been to plenty of meetings where I
• 2:13
  Speaker: was dreading going to it, um, and sitting through it.
• 2:18
  Speaker: Um, I've led meetings where I didn't even want to lead it.
• 2:22
  Speaker: Um, so it is something that, uh, unfortunately we all kind of
• 2:26
  Speaker: have to deal with, but we don't have to suffer through it.
• 2:30
  Speaker: So that's what we're going to talk about today is how to make
• 2:35
  Speaker: those meetings more effective.
• 2:37
  Speaker: And, you know, first off, I
• 2:41
  Speaker: guess the big question is should
• 2:44
  Speaker: meetings be just an information
• 2:47
  Speaker: dump or should they be something
• 2:50
  Speaker: else?
• 2:51
  Speaker: Yeah, that's a great question.
• 2:53
  Speaker: When I, when I was a, a young,
• 2:56
  Speaker: inexperienced GM, I, I was very
• 2:59
  Speaker: much a head buffalo, and I
• 3:02
  Speaker: expected the.
• 3:03
  Speaker: Her to follow my every wish and command, and I found out that
• 3:09
  Speaker: that's not a very effective way to lead a meeting.
• 3:12
  Speaker: So there's the head buffalo way.
• 3:14
  Speaker: But then there is the head geese
• 3:18
  Speaker: way, which is everybody takes a
• 3:21
  Speaker: turn, everybody participates in
• 3:23
  Speaker: leadership.
• 3:24
  Speaker: Everybody's got something to contribute.
• 3:27
  Speaker: So okay, I kind of love this head buffalo versus a geese.
• 3:32
  Speaker: When geese fly in formation, they take turns being at the at
• 3:37
  Speaker: the tip of that flight pattern.
• 3:41
  Speaker: So that's interesting thinking about conducting meetings so
• 3:44
  Speaker: that it's not just the one person, but the, the entire
• 3:49
  Speaker: group of people.
• 3:50
  Speaker: Everybody contributes.
• 3:52
  Speaker: Exactly.
• 3:52
  Speaker: Everybody plays a role.
• 3:53
  Speaker: And just like in a flock of
• 3:55
  Speaker: geese, when one geese gets
• 3:56
  Speaker: injured or a different role
• 3:59
  Speaker: comes up where different goose
• 4:00
  Speaker: is required.
• 4:02
  Speaker: Then they just change places and that way the entire team
• 4:06
  Speaker: contributes to their success.
• 4:10
  Speaker: So really, this concept really means that everybody in that
• 4:18
  Speaker: meeting has a specific role or a specific part of the meeting
• 4:23
  Speaker: that they're responsible for.
• 4:25
  Speaker: Exactly.
• 4:26
  Speaker: Everybody contributes, and we'll
• 4:27
  Speaker: talk about that in just a
• 4:28
  Speaker: second.
• 4:29
  Speaker: But there is an agenda that each manager fills out.
• 4:34
  Speaker: And it's it's their participation, it's their
• 4:37
  Speaker: contribution to the meeting.
• 4:39
  Speaker: And, you know, there are
• 4:42
  Speaker: thousands of videos out there
• 4:44
  Speaker: about how to conduct effective
• 4:46
  Speaker: meetings.
• 4:47
  Speaker: You know, and there's the old standby suggestions like start
• 4:50
  Speaker: on time, uh, send out agendas prior to the meeting.
• 4:54
  Speaker: Everybody contributes, make sure that the, the, the meeting, you
• 4:58
  Speaker: know, stays on time.
• 5:00
  Speaker: Um, summarize your action steps
• 5:03
  Speaker: and then send a recap of the
• 5:05
  Speaker: meeting out.
• 5:05
  Speaker: So there's all kind of videos about that.
• 5:07
  Speaker: But what's not out there is
• 5:10
  Speaker: something for the family
• 5:12
  Speaker: entertainment business because
• 5:14
  Speaker: our business model is quite
• 5:16
  Speaker: complex.
• 5:17
  Speaker: You have food and beverage,
• 5:19
  Speaker: you've got attractions, you've
• 5:21
  Speaker: got arcade games, you've got
• 5:22
  Speaker: rock climbing, you've got all of
• 5:24
  Speaker: these different elements to the
• 5:26
  Speaker: business.
• 5:27
  Speaker: And there's a lot to cover in a
• 5:28
  Speaker: one hour, one hour and a half
• 5:30
  Speaker: meeting.
• 5:31
  Speaker: So, so I think using a, a, a
• 5:34
  Speaker: specially designed agenda for
• 5:36
  Speaker: family entertainment, I think
• 5:38
  Speaker: would go a long way into making
• 5:39
  Speaker: these meetings much more
• 5:40
  Speaker: effective.
• 5:42
  Speaker: So, you know, Kevin, it's funny
• 5:43
  Speaker: that you say that because at
• 5:44
  Speaker: entertainment, we actually do
• 5:46
  Speaker: have, in fact, an entire book
• 5:48
  Speaker: about this called Fun Training,
• 5:50
  Speaker: serious results.
• 5:52
  Speaker: And it, it includes an agenda and it includes different
• 5:56
  Speaker: training that you can do throughout the year or
• 6:00
  Speaker: throughout a six month period.
• 6:02
  Speaker: And one of the things that is
• 6:05
  Speaker: very important that I think
• 6:06
  Speaker: people forget about when they
• 6:09
  Speaker: have a meeting, they think of it
• 6:11
  Speaker: as an agenda that is just an
• 6:13
  Speaker: information dump.
• 6:14
  Speaker: I'm just going to give a bunch
• 6:16
  Speaker: of information and then
• 6:17
  Speaker: everybody should go out and do
• 6:19
  Speaker: it.
• 6:20
  Speaker: Uh, but meetings can also be and
• 6:22
  Speaker: something that at trainer
• 6:23
  Speaker: tainment, we.
• 6:23
  Speaker: We encourage and want people to
• 6:26
  Speaker: do is to include training within
• 6:31
  Speaker: each of the meetings and, you
• 6:33
  Speaker: know, identifying one thing that
• 6:36
  Speaker: you want everybody to focus on,
• 6:38
  Speaker: whether that's, uh, paying
• 6:40
  Speaker: attention to the upkeep of the
• 6:43
  Speaker: facility, right?
• 6:44
  Speaker: Um, whether that is having that bright smile and a and customer
• 6:49
  Speaker: service heart of service to others and paying attention and,
• 6:54
  Speaker: and, and those sorts of things.
• 6:57
  Speaker: How important can training be and developing your staff?
• 7:02
  Speaker: Well, I always I used to look at manager meetings as my way of
• 7:08
  Speaker: informing managers where we're doing well, where we're not
• 7:11
  Speaker: doing well, where they're not doing well, uh, maybe guest
• 7:15
  Speaker: complaints that we've gotten.
• 7:17
  Speaker: So I, I took almost the entire meeting time of just kind of
• 7:20
  Speaker: dumping all of this information onto my managers and they would
• 7:24
  Speaker: walk away from the meeting, you know, just kind of rolling their
• 7:27
  Speaker: eyeballs and thinking, oh my gosh, I can't take another
• 7:29
  Speaker: meeting like that.
• 7:31
  Speaker: I eventually, uh, evolved into realizing that manager meetings
• 7:37
  Speaker: really should be used as a development tool to help your
• 7:41
  Speaker: managers learn business acumen, learning how the business works,
• 7:47
  Speaker: learning how they control a big part of the business results.
• 7:51
  Speaker: And once I realized that, it kind of revolutionized how how
• 7:56
  Speaker: we did our managing meetings.
• 7:57
  Speaker: So instead of me taking forty
• 7:59
  Speaker: five minutes or an hour, I then
• 8:01
  Speaker: began creating an agenda that
• 8:04
  Speaker: the managers.
• 8:05
  Speaker: Each department head.
• 8:06
  Speaker: We talked about department heads
• 8:08
  Speaker: in a prior in a prior podcast,
• 8:11
  Speaker: and it really comes into play
• 8:12
  Speaker: here because you don't want to
• 8:14
  Speaker: think of them as assistant
• 8:15
  Speaker: managers.
• 8:16
  Speaker: You want to think of them as executives, as department heads
• 8:20
  Speaker: that own a big part of the PNL.
• 8:23
  Speaker: And so I created an agenda that does that where it, it, it holds
• 8:28
  Speaker: the manager responsible to prepare this information before
• 8:32
  Speaker: they come to the meeting.
• 8:34
  Speaker: And then the role of the GM is to help facilitate what each
• 8:38
  Speaker: department head is presenting.
• 8:40
  Speaker: So it's, it's a different paradigm.
• 8:43
  Speaker: It's, it's a, it's a different mindset.
• 8:46
  Speaker: So when when you're doing that, you know, sometimes meetings can
• 8:52
  Speaker: stall out when and when people aren't engaged, when people
• 8:57
  Speaker: aren't feeling like they should contribute or can contribute,
• 9:01
  Speaker: maybe they're they're shy, maybe they're young and aren't sure
• 9:06
  Speaker: what their role is.
• 9:08
  Speaker: How do you help develop that engagement within a meeting?
• 9:13
  Speaker: Yeah.
• 9:13
  Speaker: So if you look at, uh, a typical
• 9:17
  Speaker: agenda that I used to use, I
• 9:19
  Speaker: have it broken out into
• 9:21
  Speaker: different categories.
• 9:22
  Speaker: I have it broken out by sales.
• 9:24
  Speaker: What are your budgeted sales for your department?
• 9:27
  Speaker: What were your actual sales?
• 9:28
  Speaker: What was your cost of sales for your department for the past
• 9:31
  Speaker: week or for the past month?
• 9:33
  Speaker: What was your labor like?
• 9:34
  Speaker: What's your employee turnover like?
• 9:37
  Speaker: And so I created this agenda that that takes them through.
• 9:40
  Speaker: Think about if this was your own independent business, what would
• 9:44
  Speaker: be all the things that would be important to you?
• 9:47
  Speaker: All right, now let's walk
• 9:48
  Speaker: through it and let's go through
• 9:50
  Speaker: the numbers.
• 9:50
  Speaker: What were your guest satisfaction scores?
• 9:52
  Speaker: What were your employee SAT scores.
• 9:54
  Speaker: Like what was your cost of sales?
• 9:56
  Speaker: Like what, uh, what who's your top five?
• 9:59
  Speaker: Bottom five in terms of employee performance and, and you help
• 10:04
  Speaker: them fill out the agenda, uh, before the meeting.
• 10:07
  Speaker: And then that way when they come
• 10:09
  Speaker: to the meeting, they're
• 10:10
  Speaker: prepared.
• 10:11
  Speaker: They know exactly what they need to say.
• 10:13
  Speaker: They may not feel comfortable in how they say it, but that's
• 10:16
  Speaker: where you coach them and you use your own body language.
• 10:19
  Speaker: You do a lot of positive affirmations, a lot of nodding,
• 10:22
  Speaker: a lot of a lot of smiling, a lot of thumbs up.
• 10:25
  Speaker: And, you know, the first few
• 10:27
  Speaker: meetings or might be a little
• 10:29
  Speaker: bit rough, but what it does is
• 10:31
  Speaker: it starts treating them like a
• 10:34
  Speaker: department head, like an
• 10:35
  Speaker: executive.
• 10:36
  Speaker: And it makes them, I think, feel
• 10:38
  Speaker: a lot more vested in in the
• 10:40
  Speaker: business and a lot more
• 10:42
  Speaker: interested in seeing the
• 10:43
  Speaker: business succeed.
• 10:44
  Speaker: I think a lot of times, one of
• 10:46
  Speaker: the things that's really key
• 10:48
  Speaker: that that these meetings can be
• 10:50
  Speaker: a key to is helping people see
• 10:54
  Speaker: the bigger picture so often,
• 10:56
  Speaker: especially if you're a
• 10:57
  Speaker: department head and let's say
• 10:58
  Speaker: you're running the kitchen,
• 10:59
  Speaker: you're only thinking about the
• 11:00
  Speaker: kitchen, you're thinking about
• 11:02
  Speaker: your cogs, you're thinking about
• 11:03
  Speaker: your people.
• 11:04
  Speaker: Are we turning food quick enough?
• 11:06
  Speaker: Is the quality okay?
• 11:08
  Speaker: How's my inventory looking?
• 11:09
  Speaker: You're really focused in on that department.
• 11:13
  Speaker: But when you have these meetings and information sharing, you get
• 11:19
  Speaker: to see this is one part of the bigger pie that this is.
• 11:24
  Speaker: This is one element.
• 11:26
  Speaker: And see how the kitchen impacts operations and how operations
• 11:32
  Speaker: impacts sales and how we all can kind of work together to uplift
• 11:37
  Speaker: the business as a whole.
• 11:39
  Speaker: And that without that information sharing, you're kind
• 11:44
  Speaker: of left in your own silo.
• 11:47
  Speaker: Yeah.
• 11:47
  Speaker: And the other thing that that
• 11:48
  Speaker: does, you bring up a great
• 11:49
  Speaker: point.
• 11:50
  Speaker: The other thing that that does
• 11:51
  Speaker: is it communicates to the other
• 11:53
  Speaker: managers.
• 11:54
  Speaker: Here's how I want my department to run when I'm not here.
• 11:59
  Speaker: So, for example, during my in my restaurant days, we would go
• 12:04
  Speaker: through an entire week's worth of line checks and prep sheets
• 12:08
  Speaker: and freezer pulls.
• 12:09
  Speaker: These are all tools used in the kitchen.
• 12:11
  Speaker: And we would go through and, and identify, okay, how did we do on
• 12:15
  Speaker: Monday, Tuesday, Wednesday.
• 12:16
  Speaker: How did we do over the weekend?
• 12:18
  Speaker: Did we complete all the line checks?
• 12:20
  Speaker: And we would kind of grade
• 12:21
  Speaker: ourselves because I knew that
• 12:23
  Speaker: that was important to the
• 12:25
  Speaker: kitchen manager.
• 12:26
  Speaker: And so it communicated to the other managers, hey, these
• 12:30
  Speaker: things aren't done just when the kitchen manager is here.
• 12:32
  Speaker: These things are done fourteen shifts a week.
• 12:36
  Speaker: So I want everybody to buy in to how, you know, John or Mary
• 12:40
  Speaker: wants to run the kitchen.
• 12:41
  Speaker: Same thing for the bar.
• 12:42
  Speaker: Same thing for the games manager.
• 12:44
  Speaker: You want to teach other managers
• 12:46
  Speaker: to have enough respect for each
• 12:48
  Speaker: other so that everybody's
• 12:50
  Speaker: managing the business the same
• 12:52
  Speaker: way.
• 12:53
  Speaker: And I'll give you a small, small example uniform standards.
• 12:58
  Speaker: We want all the managers to enforce the same standards.
• 13:01
  Speaker: But if Jon decides that jeans
• 13:03
  Speaker: are okay and Mary decides that,
• 13:05
  Speaker: well, you don't have to wear a
• 13:07
  Speaker: logo shirt.
• 13:07
  Speaker: And Kevin decides, well, we don't need name tags today.
• 13:11
  Speaker: Now you've created inconsistencies.
• 13:13
  Speaker: So another objective of these
• 13:15
  Speaker: manager meetings is to align and
• 13:18
  Speaker: agree.
• 13:19
  Speaker: Here's how we're going to manage the business.
• 13:21
  Speaker: So it doesn't matter what shift you're on.
• 13:23
  Speaker: And it doesn't matter what manager is working that day.
• 13:26
  Speaker: We all manage the shifts the same exact way, and the more
• 13:29
  Speaker: consistent you get, the better you get and the better you get,
• 13:33
  Speaker: the more sales you get and the more sales you get, the more
• 13:36
  Speaker: profit you get.
• 13:38
  Speaker: Absolutely, absolutely.
• 13:39
  Speaker: So let's talk about adding a
• 13:42
  Speaker: little fun to these meetings,
• 13:47
  Speaker: right?
• 13:48
  Speaker: The information is important, Uh, but there should also be an
• 13:53
  Speaker: opportunity for, um, uh, not just we're putting numbers up on
• 13:58
  Speaker: a board or we're going through these big numbers.
• 14:02
  Speaker: Um, we should include that
• 14:04
  Speaker: training as well that we want to
• 14:06
  Speaker: focus on.
• 14:07
  Speaker: And what, as you pointed out,
• 14:08
  Speaker: the entire facility to be
• 14:11
  Speaker: focusing on whether it is a
• 14:14
  Speaker: customer service piece or
• 14:16
  Speaker: whether it is a cleaning piece
• 14:19
  Speaker: or whether it is a, uh, we've
• 14:22
  Speaker: identified that the more large
• 14:25
  Speaker: souvenir cups we sell that that
• 14:28
  Speaker: indicates better sales in the
• 14:30
  Speaker: kitchen.
• 14:31
  Speaker: So we're going to really focus on that, right?
• 14:33
  Speaker: Whatever that one thing is that
• 14:35
  Speaker: you want the entire team to
• 14:38
  Speaker: focus on.
• 14:39
  Speaker: Uh, but, but an opportunity
• 14:42
  Speaker: additionally to, to make it, we
• 14:45
  Speaker: know that people learn better
• 14:46
  Speaker: and do better when they're in an
• 14:48
  Speaker: environment that is welcoming
• 14:50
  Speaker: and that they can have a little
• 14:52
  Speaker: fun.
• 14:53
  Speaker: We're in the fun business, right?
• 14:55
  Speaker: Exactly.
• 14:56
  Speaker: And there's all kind of
• 14:58
  Speaker: different things that you can
• 14:59
  Speaker: do.
• 14:59
  Speaker: You can do icebreakers.
• 15:01
  Speaker: Uh, one of the things that I used to do is start off each
• 15:04
  Speaker: meeting with a heart check.
• 15:05
  Speaker: And that doesn't sound like fun, but it ends up being fun because
• 15:08
  Speaker: what you're doing is you're, you start seeing the personal side
• 15:13
  Speaker: of, of your team.
• 15:14
  Speaker: And, um, so it's, you know, how is your home life?
• 15:19
  Speaker: How is your school life?
• 15:20
  Speaker: How is your work life?
• 15:21
  Speaker: How's, how's, how is your married life?
• 15:24
  Speaker: Uh, the questions are endless,
• 15:26
  Speaker: but it's all about, hey, how,
• 15:28
  Speaker: how are you actually doing
• 15:29
  Speaker: today?
• 15:30
  Speaker: Um, another thing that you can
• 15:32
  Speaker: do is to invite guests to, to
• 15:35
  Speaker: your meeting.
• 15:36
  Speaker: And sometimes I would invite,
• 15:38
  Speaker: uh, staff to our manager
• 15:40
  Speaker: meetings and, and it might be,
• 15:44
  Speaker: uh, some training ideas that the
• 15:45
  Speaker: staff has, or I would invite my
• 15:47
  Speaker: certified trainers to the
• 15:49
  Speaker: meeting and kind of give an
• 15:51
  Speaker: update on how we're doing on
• 15:52
  Speaker: training.
• 15:53
  Speaker: And do we have all the training tools available?
• 15:55
  Speaker: Uh, but I, I think getting
• 15:58
  Speaker: personal and doing heart checks
• 16:00
  Speaker: or doing icebreakers, uh, maybe
• 16:03
  Speaker: having some snacks as part of
• 16:05
  Speaker: the meeting.
• 16:05
  Speaker: But, but making and making each
• 16:08
  Speaker: meeting a little bit different
• 16:09
  Speaker: so that it's not always the same
• 16:11
  Speaker: format, but you always use the
• 16:13
  Speaker: agenda.
• 16:13
  Speaker: That is, to me, one of the most
• 16:15
  Speaker: important things is you use the
• 16:17
  Speaker: agenda because the agenda is
• 16:18
  Speaker: what's giving your meeting, you
• 16:20
  Speaker: know, structure, and it's giving
• 16:22
  Speaker: it the rich content that you're
• 16:23
  Speaker: after.
• 16:24
  Speaker: Then the last the last part of the meeting is the GM part,
• 16:29
  Speaker: where the GM now can kind of wrap everything up and talk
• 16:33
  Speaker: about the week's numbers, talk about projects, uh, ask for
• 16:38
  Speaker: updates on existing projects, and then kind of setting the
• 16:41
  Speaker: tone for the next coming week.
• 16:44
  Speaker: And what are, what are some highlights that we need to, you
• 16:47
  Speaker: know, whether it's group events or birthday parties.
• 16:50
  Speaker: But what are the big rocks that are coming up in the next week?
• 16:53
  Speaker: And then and then you're done.
• 16:55
  Speaker: So it doesn't turn into this two and a half hour, you know,
• 16:59
  Speaker: slugfest where the managers are just getting beat up.
• 17:03
  Speaker: It's, it's it's personal, it's interactive.
• 17:06
  Speaker: It's team oriented.
• 17:08
  Speaker: Um, but you still get everything
• 17:10
  Speaker: accomplished that you need to
• 17:11
  Speaker: get accomplished.
• 17:12
  Speaker: And it's not the GM being the
• 17:14
  Speaker: head buffalo and just preaching,
• 17:17
  Speaker: uh, for an hour and forty five
• 17:19
  Speaker: minutes.
• 17:20
  Speaker: It's, it's everybody contributes, uh, because that's,
• 17:24
  Speaker: that's how business actually succeeds is everybody plays,
• 17:27
  Speaker: plays a role.
• 17:28
  Speaker: And, and again, in summary, use
• 17:32
  Speaker: the meetings as a coaching tool
• 17:35
  Speaker: as, as a teaching tool to help
• 17:37
  Speaker: younger managers become the next
• 17:40
  Speaker: GM.
• 17:41
  Speaker: This is all about career
• 17:42
  Speaker: progression and career pathing,
• 17:44
  Speaker: right?
• 17:45
  Speaker: It's all about how can I get my
• 17:47
  Speaker: team to replace me so that I can
• 17:50
  Speaker: then go on to my next big thing,
• 17:51
  Speaker: right?
• 17:52
  Speaker: So I think that's where management meetings can play a
• 17:55
  Speaker: real important role in, in the success of your business.
• 18:00
  Speaker: Of course, after this manager meeting, the expectation is, is
• 18:05
  Speaker: certainly there's some information that stays within
• 18:07
  Speaker: that manager meeting, but that they should be disseminating
• 18:12
  Speaker: information and having similar meetings with their teams.
• 18:17
  Speaker: Exactly.
• 18:18
  Speaker: That's exactly right.
• 18:19
  Speaker: So it's important at the end of
• 18:20
  Speaker: the meeting, everybody goes
• 18:22
  Speaker: their way.
• 18:23
  Speaker: Then as the GM, I would always
• 18:24
  Speaker: send out a summary of key
• 18:26
  Speaker: points, key action steps, key
• 18:28
  Speaker: focuses, so that they could
• 18:30
  Speaker: print that out and then share it
• 18:31
  Speaker: with their with their team, with
• 18:33
  Speaker: their, you know, during their
• 18:34
  Speaker: daily hourly rallies or shift
• 18:35
  Speaker: meetings.
• 18:36
  Speaker: Yeah.
• 18:37
  Speaker: Excellent, excellent.
• 18:38
  Speaker: All right.
• 18:39
  Speaker: Kevin, um, before we run out of
• 18:41
  Speaker: time, um, I wanted to take an
• 18:44
  Speaker: opportunity.
• 18:45
  Speaker: If people have questions or thoughts or any kind of comment.
• 18:49
  Speaker: How can they get a hold of you, Kevin?
• 18:52
  Speaker: Yeah, sure.
• 18:52
  Speaker: My name is Kevin Coachman, and my email is Kevin dot coachman
• 18:57
  Speaker: at fox dot com, or you can reach me on my cell phone anytime at
• 19:04
  Speaker: nine four zero nine four five seven one eight eight.
• 19:08
  Speaker: So listen, Kevin, thank you so
• 19:09
  Speaker: much for this insight and for
• 19:11
  Speaker: these ideas.
• 19:12
  Speaker: And I particularly love the buffalo versus geese idea.
• 19:18
  Speaker: I think that's, that's really
• 19:19
  Speaker: something that'll stick with
• 19:20
  Speaker: people and kind of make them
• 19:21
  Speaker: rethink.
• 19:22
  Speaker: Oh yeah, I'm totally buying the buffalo.
• 19:25
  Speaker: How can I be more inclusive and get more people involved and
• 19:29
  Speaker: have that geese style meetings?
• 19:32
  Speaker: So thank you so much for your time today and look forward to
• 19:36
  Speaker: talking to you again soon.
• 19:37
  Speaker: Thanks so much, Denise.
• 19:39
  Speaker: Well, we hope today's conversation has given you some
• 19:42
  Speaker: practical tools to help you sharpen your edge and accelerate
• 19:46
  Speaker: your York Road.
• 19:47
  Speaker: If you're ready to grow your
• 19:49
  Speaker: team, your business or yourself,
• 19:51
  Speaker: contact us at the Growth Pro
• 19:53
  Speaker: group dot com and set up a free
• 19:55
  Speaker: growth call with one of our
• 19:57
  Speaker: coaches.
• 19:58
  Speaker: Once again, a special thanks to
• 20:00
  Speaker: our sponsors, In-bed Party
• 20:02
  Speaker: Center software.
• 20:04
  Speaker: In a global sense, Knox, Schaefer and roller for all that
• 20:09
  Speaker: they do to help us bring you the Growth pro edge.
• 20:13
  Speaker: And until next time, I'm Denise
• 20:15
  Speaker: Killian with the Growth Pro
• 20:16
  Speaker: Group.
• 20:17
  Speaker: Keep learning, keep growing and
• 20:20
  Speaker: keep striving for the
• 20:21
  Speaker: extraordinary.