Latest / The Buyer's Side with Fexingo: Procurement, Sourcing, and B2B Purchasing Decisions
How a Buyer Used Supplier Audits to Cut Defects by Half
In this episode, Lucas and Luna examine a real-world case where a mid-size manufacturer slashed incoming defect rates from 8,000 parts per million to under 1,000 in just 18 months — not by switching suppliers, but by overhauling its audit program. Lucas breaks down the specific changes the buyer made: shifting from annual desktop audits to quarterly on-site process audits, focusing on sub-tier supplier controls, and tying audit scores directly to contract renewal terms. Luna pushes back on the resource cost and asks whether the results are replicable for smaller procurement teams. The…
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