Nick Jiwa - CustomerServ - We Need To Focus On People In CX
Nick Jiwa is the founder and president of CustomerServ. He is based in Houston, Texas, USA.
In this episode Nick talks to Peter Ryan about the importance of people in CX - in particular in BPOs. He asks why people have always been central to the customer experience, but now it sounds like everyone is just focused on AI and automation?
It's time to refocus on people and culture because this is how brands connect with customers and this leads to the success they need - extra revenue, loyalty, retention etc...
https://www.linkedin.com/in/nickjiwa/
https://www.customerserv.com/
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