Latest / Omni Talk Retail / BNPL Goes North - Walmart Canada's Klarna Rollout | Fast Five Shorts
Transcript
- 0:00Klarna
- 0:00is
- 0:00set
- 0:00to
- 0:01debut
- 0:01in
- 0:01more
- 0:01than
- 0:02400
- 0:02Walmart
- 0:02Canada
- 0:03stores
- 0:04according
- 0:04to
- 0:04Digital
- 0:05Transactions.
- 0:06You're
- 0:06a
- 0:06trusted
- 0:06new
- 0:07source
- 0:07news
- 0:07source
- 0:08for
- 0:08all
- 0:08things
- 0:09transactions.
- 0:10Don't
- 0:10you
- 0:10dare
- 0:10think
- 0:10about
- 0:11transacting
- 0:11without
- 0:12first
- 0:12reading
- 0:12digital
- 0:13transactions.
- 0:13According
- 0:14to
- 0:14Digital
- 0:14Transactions,
- 0:15consumers
- 0:15can
- 0:16choose
- 0:16to
- 0:16pay
- 0:16in
- 0:16full
- 0:17or
- 0:17via
- 0:17installment
- 0:18payments
- 0:18at
- 0:18assisted
- 0:19checkout
- 0:19lanes
- 0:19for
- 0:20purchases
- 0:20of
- 0:20more
- 0:20than
- 0:21$50
- 0:21Canadian,
- 0:22which
- 0:22is
- 0:22the
- 0:23equivalent
- 0:23of
- 0:24about
- 0:24one
- 0:24pound
- 0:24sterling,
- 0:25isn't
- 0:25it
- 0:25Ben?
- 0:26I
- 0:26think.
- 0:26Right?
- 0:27Just
- 0:27kidding.
- 0:27All
- 0:28you
- 0:28Canadians,
- 0:28you
- 0:28know
- 0:28I
- 0:28love
- 0:29you.
- 0:29To
- 0:29use
- 0:29Klarna
- 0:30in
- 0:30one
- 0:30of
- 0:30the
- 0:30stores,
- 0:30consumers
- 0:31can
- 0:31scan
- 0:32a
- 0:32QR
- 0:32code
- 0:32displayed
- 0:33on
- 0:33the
- 0:33point
- 0:33of
- 0:33sale
- 0:33screen
- 0:34at
- 0:34checkout
- 0:34with
- 0:34their
- 0:34mobile
- 0:35phone.
- 0:35However,
- 0:36Klarna
- 0:36is
- 0:36not
- 0:36available
- 0:37at
- 0:37self
- 0:37checkout
- 0:38lanes
- 0:38at
- 0:38this
- 0:38time.
- 0:39And
- 0:39finally,
- 0:39let's
- 0:39not
- 0:39forget
- 0:40in
- 0:40another
- 0:40bid
- 0:41to
- 0:41extend
- 0:41its
- 0:41reach
- 0:42inside
- 0:42stores
- 0:43because
- 0:43as
- 0:43of
- 0:43the
- 0:43end
- 0:44of
- 0:44the
- 0:44second
- 0:44quarter,
- 0:4483.7%
- 0:46of
- 0:46all
- 0:46US
- 0:46retail
- 0:47sales
- 0:47are
- 0:47made
- 0:47in
- 0:48stores.
- 0:48According
- 0:48to
- 0:49the
- 0:49US
- 0:49Census
- 0:49Bureau,
- 0:50Klarna
- 0:50in
- 0:51June
- 0:51launched
- 0:51the
- 0:51Klarna
- 0:52card,
- 0:52a
- 0:53debit
- 0:53card
- 0:53to
- 0:53aid
- 0:54with
- 0:54in
- 0:54store
- 0:54store
- 0:54purchases.
- 0:55Ben,
- 0:56as
- 0:57our
- 0:57resident
- 0:59resident
- 0:59from
- 1:00across
- 1:00the
- 1:00pond,
- 1:00I
- 1:01guess
- 1:01I
- 1:01would
- 1:01say
- 1:02are
- 1:02you
- 1:02over
- 1:02or
- 1:03under
- 1:03on
- 1:043
- 1:04years
- 1:05of
- 1:05BNPL
- 1:06becoming
- 1:06the
- 1:06ubiquitous
- 1:07form
- 1:07of
- 1:07payments
- 1:08in
- 1:08stores?
- 1:09Yeah,
- 1:10I
- 1:11can't
- 1:11see
- 1:11why
- 1:11not.
- 1:12It's
- 1:12almost
- 1:12ubiquitous
- 1:13online.
- 1:15So
- 1:16I
- 1:16think
- 1:16this
- 1:16is
- 1:17the
- 1:17latest
- 1:17development
- 1:18in
- 1:18what
- 1:18needs
- 1:18to
- 1:18happen
- 1:19which
- 1:19is
- 1:19to
- 1:19raise
- 1:19awareness
- 1:20that
- 1:20it
- 1:20can
- 1:20happen
- 1:21in
- 1:21store.
- 1:21I
- 1:21mean
- 1:22this,
- 1:22this
- 1:22is
- 1:22an,
- 1:22an
- 1:23awareness
- 1:24action.
- 1:24So
- 1:25I
- 1:25mean
- 1:25firstly
- 1:26look
- 1:26it's,
- 1:26I
- 1:26think
- 1:26it's
- 1:26a
- 1:26big
- 1:27sig
- 1:27signal
- 1:27that
- 1:28the
- 1:28Clara
- 1:28Partnership
- 1:29in
- 1:29the
- 1:29US
- 1:29is
- 1:29working
- 1:30well
- 1:31and
- 1:31I
- 1:31think
- 1:32it's
- 1:32smart
- 1:32by
- 1:32Walmart
- 1:33because
- 1:33it's
- 1:33kind
- 1:34of
- 1:34gaining
- 1:35credit
- 1:35in
- 1:35their
- 1:36shopper's
- 1:36eyes
- 1:36for
- 1:36helping
- 1:37them
- 1:37live
- 1:38better
- 1:38for
- 1:38less
- 1:39by
- 1:39ultimately
- 1:40helping
- 1:40them
- 1:40do
- 1:40something
- 1:41that
- 1:41they
- 1:41can
- 1:41kind
- 1:41of
- 1:42already
- 1:42do.
- 1:43So
- 1:43it's
- 1:43already
- 1:44pretty
- 1:44straightforward
- 1:45to
- 1:45use
- 1:46Kana
- 1:46install.
- 1:48If
- 1:48you've
- 1:48got
- 1:49the
- 1:49app,
- 1:49you
- 1:49just
- 1:49create
- 1:50a
- 1:50one
- 1:50time
- 1:51card,
- 1:51you
- 1:51drop
- 1:51into
- 1:52your
- 1:52Apple
- 1:52Wallet
- 1:52and
- 1:52you
- 1:53use
- 1:53the
- 1:53Apple
- 1:53Wallet
- 1:53to
- 1:54pay
- 1:54for
- 1:54the
- 1:55product.
- 1:56That's
- 1:57probably
- 1:58two
- 1:58steps
- 1:58of
- 1:58CX
- 1:59too
- 1:59many
- 1:59for
- 1:59most
- 2:00shoppers,
- 2:01but
- 2:02actually
- 2:02you
- 2:02can
- 2:03kind
- 2:03of
- 2:03do
- 2:03it.
- 2:03So
- 2:03what
- 2:04Walmart
- 2:04is
- 2:04saying
- 2:04is
- 2:04we're
- 2:05just
- 2:05going
- 2:05to
- 2:05make
- 2:05it
- 2:05really
- 2:05easy
- 2:06for
- 2:06you
- 2:06and
- 2:07the
- 2:07more
- 2:07people
- 2:07that
- 2:08do
- 2:08that,
- 2:08the
- 2:08more
- 2:09awareness
- 2:09it
- 2:09will
- 2:09become
- 2:10and
- 2:10the
- 2:10more
- 2:10it
- 2:10will
- 2:10spread
- 2:11to
- 2:11be
- 2:12common
- 2:13behavior
- 2:13as
- 2:13it
- 2:14already
- 2:14is
- 2:14for
- 2:15millions
- 2:16of
- 2:16shoppers
- 2:17online.
- 2:17So
- 2:18yeah,
- 2:18I
- 2:18think
- 2:18it's
- 2:19a
- 2:19smart
- 2:19move
- 2:19by
- 2:19am.
- 2:20It's
- 2:21a
- 2:21smart
- 2:21move
- 2:21by
- 2:21Walmart
- 2:23especially.
- 2:24When
- 2:24you
- 2:24consider
- 2:24the
- 2:24younger
- 2:25generations
- 2:25too,
- 2:25they
- 2:26have
- 2:26a
- 2:26greater
- 2:26proclivity
- 2:27to
- 2:27use
- 2:27these
- 2:27types
- 2:28of
- 2:28services
- 2:28to
- 2:29the
- 2:29BNPLs.
- 2:29And
- 2:30what
- 2:30about
- 2:30you?
- 2:30Are
- 2:30you
- 2:31equally
- 2:31bullish?
- 2:31Are
- 2:32you
- 2:32taking
- 2:32the
- 2:32under
- 2:32as
- 2:32well?
- 2:33Are
- 2:33you
- 2:33going
- 2:33over
- 2:34here?
- 2:34I'm.
- 2:35I'm
- 2:35doing
- 2:35the
- 2:35over.
- 2:36You
- 2:36are?
- 2:37Wow.
- 2:39I
- 2:39may
- 2:39be
- 2:40completely
- 2:40wrong.
- 2:41I
- 2:41get
- 2:41that
- 2:41there's
- 2:42millions
- 2:42of
- 2:42people
- 2:43who've
- 2:43said
- 2:43signed
- 2:44up
- 2:44or
- 2:44who
- 2:44have
- 2:44used
- 2:45this
- 2:45a
- 2:45time
- 2:45or
- 2:46two,
- 2:47but
- 2:47it's
- 2:47just
- 2:48taking
- 2:48too
- 2:48long
- 2:49to
- 2:49reach
- 2:49like
- 2:50the
- 2:51adoption
- 2:52that
- 2:52I
- 2:52think
- 2:52it
- 2:52needs
- 2:52to.
- 2:53And
- 2:53the
- 2:53point
- 2:53that
- 2:54I
- 2:54find
- 2:54really
- 2:55interesting
- 2:55is
- 2:56many
- 2:56credit
- 2:57card
- 2:57companies
- 2:57are
- 2:57taking
- 2:58on
- 2:58the
- 2:58same
- 2:59approach
- 2:59where
- 3:00you
- 3:00can
- 3:00pay
- 3:00in
- 3:00installments
- 3:01with
- 3:01a
- 3:02credit
- 3:02card
- 3:02that's
- 3:02accepted
- 3:03at
- 3:03more
- 3:03places.
- 3:04You
- 3:04don't
- 3:05have
- 3:05to
- 3:05question
- 3:05whether
- 3:06or
- 3:06not
- 3:07most
- 3:07places
- 3:08that
- 3:08you
- 3:08do
- 3:08your
- 3:08shopping
- 3:09today
- 3:09take
- 3:10visa,
- 3:11American
- 3:11Express,
- 3:11MasterCard,
- 3:12Discover,
- 3:13what
- 3:13have
- 3:13you
- 3:14or
- 3:14a
- 3:14debit
- 3:15card.
- 3:15And
- 3:15I
- 3:16think
- 3:16that,
- 3:16that,
- 3:16to
- 3:17me
- 3:17is
- 3:17the
- 3:17real
- 3:18interesting
- 3:18point.
- 3:19You
- 3:19still
- 3:19can't
- 3:20use
- 3:20Klarna
- 3:21every
- 3:21single
- 3:21place
- 3:22that
- 3:22you
- 3:22shop.
- 3:22And
- 3:23so
- 3:23for
- 3:24me,
- 3:24I'm,
- 3:24I'm
- 3:25curious
- 3:25to
- 3:25see
- 3:25if
- 3:26people
- 3:26start
- 3:26going
- 3:27the
- 3:27route
- 3:27of
- 3:28doing
- 3:28this
- 3:28within
- 3:29their
- 3:29credit
- 3:29card
- 3:30companies
- 3:30where
- 3:30they're
- 3:30still
- 3:31doing
- 3:31the,
- 3:31you
- 3:32know,
- 3:32pay
- 3:32in
- 3:32four
- 3:32installments.
- 3:33But
- 3:34I
- 3:34just
- 3:35think
- 3:35it's
- 3:35another
- 3:35thing
- 3:36for
- 3:36people
- 3:36to
- 3:36download,
- 3:37another
- 3:37thing
- 3:38that
- 3:38not
- 3:39people.
- 3:39People
- 3:39haven't
- 3:40done
- 3:40before
- 3:40and
- 3:41aren't
- 3:41familiar
- 3:41with.
- 3:41And
- 3:42I
- 3:42think
- 3:42credit
- 3:43cards
- 3:43are
- 3:43just
- 3:43too
- 3:43ubiquitous
- 3:44and
- 3:44the
- 3:44credit
- 3:45card
- 3:45companies
- 3:45are
- 3:46to
- 3:46try
- 3:46to
- 3:46capture
- 3:47that,
- 3:48that,
- 3:48that
- 3:49revenue.
- 3:49Well,
- 3:50I
- 3:50want
- 3:50to
- 3:50make
- 3:50sure
- 3:50I'm
- 3:50clear.
- 3:50So
- 3:51you're
- 3:51saying.
- 3:51You're
- 3:51saying
- 3:51the
- 3:52credit
- 3:52cards
- 3:52are
- 3:52going
- 3:53to
- 3:53get
- 3:53the
- 3:53BNPL
- 3:53customer
- 3:54in
- 3:54store?
- 3:55Yeah,
- 3:55I
- 3:55do.
- 3:56So
- 3:56then,
- 3:57so
- 3:57okay,
- 3:57but
- 3:57the
- 3:57question
- 3:58was
- 3:58not
- 3:58if
- 3:58Klarna
- 3:59will
- 3:59be.
- 3:59The
- 3:59question
- 3:59was
- 3:59if
- 4:00BNPL
- 4:00will
- 4:01be
- 4:01over
- 4:01and
- 4:01under
- 4:01three
- 4:02years.
- 4:02So,
- 4:02so
- 4:03do
- 4:03you.
- 4:03Does
- 4:03that
- 4:03change
- 4:04your
- 4:04answer
- 4:04at
- 4:04all?
- 4:05I'm
- 4:05surprised
- 4:05you
- 4:05didn't
- 4:06hedge.
- 4:06Honestly,
- 4:06I'm
- 4:06surprised
- 4:07you
- 4:07didn't
- 4:07just
- 4:07say,
- 4:07yeah,
- 4:08three
- 4:08years
- 4:08because
- 4:08you
- 4:08always
- 4:09hedge
- 4:09on
- 4:09this
- 4:09show.
- 4:09You
- 4:09know,
- 4:10you
- 4:10always.
- 4:10No,
- 4:11I
- 4:11don't.
- 4:11Over
- 4:12or
- 4:12the
- 4:12under.
- 4:12I'm
- 4:13gonna.
- 4:13I'm
- 4:13still.
- 4:14I
- 4:14don't
- 4:14know.
- 4:14I
- 4:14feel
- 4:14like
- 4:15still
- 4:15over.
- 4:15I
- 4:16still,
- 4:16I
- 4:16still
- 4:16don't.
- 4:16Knowing.
- 4:17I
- 4:18still
- 4:18don't
- 4:18know
- 4:18about.
- 4:19I
- 4:20don't
- 4:20know.
- 4:20I.
- 4:21It.
- 4:21It
- 4:21still
- 4:21isn't
- 4:22BNPL
- 4:22payment
- 4:23to
- 4:23me
- 4:23because
- 4:23you're
- 4:23paying
- 4:24with
- 4:24a
- 4:24credit
- 4:24card
- 4:24and
- 4:25then
- 4:25you're
- 4:25deciding
- 4:25after
- 4:26the
- 4:26fact.
- 4:26So
- 4:27I
- 4:27still
- 4:27would
- 4:27draw
- 4:28a
- 4:28distinction
- 4:28there,
- 4:30but
- 4:31I
- 4:31don't
- 4:31know.
- 4:31But,
- 4:32but
- 4:32I'm
- 4:32guessing
- 4:33that
- 4:33I'm,
- 4:33I'm
- 4:33alone
- 4:34in
- 4:34this.
- 4:34In
- 4:35this
- 4:35sentiment.
- 4:36And
- 4:36that's
- 4:36fine.
- 4:37I
- 4:37could
- 4:37be
- 4:37very
- 4:38wrong.
- 4:38But
- 4:38what,
- 4:38why,
- 4:39what.
- 4:39What
- 4:39are
- 4:39your
- 4:39thoughts?
- 4:40Are
- 4:40you
- 4:40taking
- 4:41the
- 4:41over,
- 4:41the
- 4:41under?
- 4:42I
- 4:42don't
- 4:42know.
- 4:42I
- 4:43was.
- 4:43You
- 4:43know,
- 4:43when
- 4:43I.
- 4:43When
- 4:44I
- 4:44first
- 4:44started
- 4:44writing
- 4:45my
- 4:45thoughts
- 4:45on
- 4:45this,
- 4:45I
- 4:45was
- 4:46taking
- 4:46the
- 4:46over.
- 4:46I
- 4:46was.
- 4:47I
- 4:47was
- 4:47taking
- 4:47you
- 4:47over
- 4:47because
- 4:47I
- 4:48thought,
- 4:48like,
- 4:48you.
- 4:48I
- 4:48was
- 4:48like,
- 4:48this
- 4:49is
- 4:49taking
- 4:49too
- 4:49long.
- 4:50But
- 4:50then
- 4:50I
- 4:50got.
- 4:51Then
- 4:51I
- 4:51went
- 4:51back
- 4:51and
- 4:51I
- 4:52thought
- 4:52about.
- 4:52We
- 4:52first
- 4:53heard
- 4:53about
- 4:53bmpo.
- 4:54I'll
- 4:54never
- 4:54forget
- 4:54where
- 4:55I
- 4:55was.
- 4:55I
- 4:55was
- 4:56in
- 4:56LA
- 4:57at
- 4:57a
- 4:57conference
- 4:58and
- 4:58I
- 4:58ran
- 4:58to
- 4:58the
- 4:58folks
- 4:59from
- 4:59Sezzle
- 4:59and
- 5:00they
- 5:00told
- 5:00me
- 5:00what
- 5:00it
- 5:00was.
- 5:00I
- 5:00was
- 5:00like,
- 5:01this
- 5:01is
- 5:01the
- 5:01greatest
- 5:01thing
- 5:02I've
- 5:02ever
- 5:02heard
- 5:02of.
- 5:03And
- 5:03that
- 5:03was
- 5:03in
- 5:042017.
- 5:05So
- 5:05that's
- 5:05only
- 5:06eight
- 5:06years.
- 5:06And
- 5:07for
- 5:07me,
- 5:07the
- 5:07cycles
- 5:08of
- 5:08innovation,
- 5:08like
- 5:09in
- 5:09retail,
- 5:09from
- 5:09the
- 5:10moment
- 5:10I
- 5:10see
- 5:10them
- 5:11to,
- 5:11like,
- 5:11when
- 5:11they
- 5:12actually
- 5:12happen.
- 5:12Now,
- 5:12putting
- 5:13all
- 5:13generative
- 5:13AI
- 5:14aside,
- 5:14because
- 5:14that's
- 5:14just
- 5:14crazy
- 5:15town
- 5:15right
- 5:15now,
- 5:16but
- 5:16it's
- 5:16like
- 5:1710
- 5:17years,
- 5:17so,
- 5:17like,
- 5:18you
- 5:18know,
- 5:18three
- 5:19years,
- 5:19that
- 5:19puts
- 5:20me
- 5:20in
- 5:212028.
- 5:22So
- 5:22that
- 5:22would
- 5:22be
- 5:2211
- 5:23years
- 5:23from
- 5:23when
- 5:23I
- 5:23first
- 5:23saw
- 5:24it.
- 5:24So
- 5:24anyway,
- 5:24you
- 5:24do
- 5:24the
- 5:25math.
- 5:25I'm
- 5:25taking
- 5:25the
- 5:26under,
- 5:26and
- 5:26that's
- 5:26what
- 5:27I'm
- 5:27taking.
- 5:27The
- 5:27one
- 5:28caveat
- 5:28I
- 5:28have
- 5:28is
- 5:29I
- 5:29think
- 5:29there's
- 5:29some
- 5:29financial
- 5:30dynamics
- 5:30to
- 5:30the
- 5:30model,
- 5:31too,
- 5:31in
- 5:31terms
- 5:31of
- 5:31how.
- 5:32How
- 5:32the
- 5:32whole
- 5:33thing
- 5:33works
- 5:33and
- 5:33on
- 5:34what
- 5:34categories.
- 5:34It
- 5:35works
- 5:35too,
- 5:35for
- 5:35the
- 5:35profitability
- 5:36of.
- 5:37Of
- 5:37the
- 5:37BMPL
- 5:37providers
- 5:38as
- 5:38well.
- 5:38That's
- 5:39something
- 5:39that
- 5:39has
- 5:39to
- 5:39be
- 5:39taken
- 5:39into
- 5:39account,
- 5:40which
- 5:40I
- 5:40don't
- 5:40know
- 5:40that
- 5:40everyone's
- 5:41cracked
- 5:41the
- 5:41code
- 5:41on
- 5:41yet.
- 5:42Walmart
- 5:42probably
- 5:42has
- 5:42the
- 5:42ability
- 5:43to
- 5:43do
- 5:43that
- 5:43because
- 5:43it
- 5:43can.
- 5:44You
- 5:44know,
- 5:44it
- 5:44has
- 5:44the
- 5:45entire
- 5:45swath
- 5:46of
- 5:46general
- 5:46merchandise
- 5:47in
- 5:47which
- 5:47it
- 5:47can
- 5:47afford
- 5:48this
- 5:48differently
- 5:48than
- 5:49others
- 5:49can,
- 5:49say,
- 5:49grocers.
- 5:50But
- 5:51I'm
- 5:51still.
- 5:51I'm
- 5:51still
- 5:51taking
- 5:52the
- 5:52under.
- 5:52Especially
- 5:52now
- 5:53that
- 5:53you
- 5:53gave
- 5:53me
- 5:53this
- 5:53whole
- 5:53thing
- 5:53about
- 5:54the
- 5:54credit
- 5:54cards
- 5:55getting
- 5:55into
- 5:55it.
- 5:55Yeah,
- 5:56why
- 5:56not?
- 5:56I'm
- 5:56taking
- 5:57under.
- 5:57All
- 5:57right.
- 5:57All
- 5:58right.
- 5:58Riding
- 5:58and
- 5:58dying
- 5:59with
- 5:59under.
- 6:00Not
- 6:00surprised.
- 6:01Yesterday
- 6:01on
- 6:01the
- 6:02plane,
- 6:02we
- 6:02had
- 6:02a
- 6:02bet
- 6:02because
- 6:03we
- 6:03flew,
- 6:03for
- 6:03those
- 6:04listening,
- 6:04we
- 6:04flew
- 6:04from
- 6:05LA
- 6:05to.
- 6:06No,
- 6:06we
- 6:06flew
- 6:06from
- 6:06San
- 6:06Diego
- 6:07to
- 6:07la.
- 6:07Shortest
- 6:08flight
- 6:08I've
- 6:08ever
- 6:08taken.
- 6:08The
- 6:09guy
- 6:09next
- 6:09to
- 6:09me.
- 6:09We
- 6:09had
- 6:10a
- 6:10bet
- 6:10on
- 6:10how
- 6:10long
- 6:10it
- 6:10would
- 6:11be
- 6:11from
- 6:11wheels
- 6:12up
- 6:12to
- 6:12touchdown.
- 6:1324
- 6:14minutes.
- 6:14That's
- 6:15how
- 6:15long
- 6:15it
- 6:15was,
- 6:1524
- 6:16minutes.
- 6:16I
- 6:16took
- 6:16the
- 6:16under,
- 6:17he
- 6:17took
- 6:17the
- 6:17over.
- 6:17I
- 6:17lost
- 6:18that
- 6:18one,
- 6:18too.
- 6:18So.