Ep 79 The Art of Communicating with Our Patients | Grazina Fechner
Episode 79 hosts Grazina Fechner (Media Expert from Sydney, Australia)
We drill down into developing a rapport with our patients and learn that excellent communication is the key to the elusive 'X factor' that some injectors just seem to have.
0:00 Introduction
1:03 Meet Grazina Fechner
3:19 Communication in Clinical Practice
5:16 Personalizing Patient Interactions
9:44 Importance of First Impressions
11:56 Phone Communication and Patient Trust
14:01 Reading Patient Behavior and Body Language
16:30 Managing Nervous or Excited Patients
18:16 Communication Breakdowns With Technology
23:53 Using…
The skinny
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