Designing for the Long Game: Self-Care as Professional Rigor / Rachael Dietkus / Ep. #242

Service Design Show · Dec 4, 2025 · 1h 9m

We often hear the "mantra" to move fast and break things...

But what happens when the thing that breaks is you?

For many service design professionals, this is the reality of their calendar: back-to-back meetings, a rush to deliver, and very little space to actually think.

In many organizations, there is a culture that views this busyness as a badge of honor.

But our guest in this episode, Rachael Dietkus, has quite a different -and healthier- approach.

She has a rule written on a post-it note right next to her desk: "No meetings before 10 AM".

This might sound like a luxury, doesn't it?

But…