Latest / Shane Hewitt and The Nightshift
Your Therapist Noticed Your Foot. The Chatbot Wouldn't Have
AI mental health support is built around user satisfaction, and that's exactly the problem. You open ChatGPT at 2am, type out what's wrong, and it listens. It validates. It never pushes back. A therapist optimizing for your satisfaction the way a chatbot does would have a serious ethics problem on their hands, because making you feel good and helping you get better are not the same thing.
Amelia Knott asked ChatGPT what it thought its role in mental health was. It described itself as a first-line response offering support, validation, and resources. She found that answer compelling and…
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