Latest / Suite Success: Masters of Hospitality
Is Good Design No Longer Enough? What Actually Makes Guests Come Back
On this episode of Suite Success, host Katie Cline is joined by architect and hospitality design expert David Shove-Brown, co-founder of the award-winning firm //3877. With a portfolio spanning hotels, restaurants, and mixed-use spaces across the country, David brings a rare perspective on how design, operations, and human behavior intersect to shape the guest experience.
In this conversation, David shares what he notices within seconds of walking into a hotel and why those first moments matter more than most operators realize. From the layout of a front desk to the lighting in a bathroom, he…
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