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The Feed & The Thread - July 22, 2026
We explore the tension between automation and accuracy, questioning whether our tools create more noise than signal. István Kolozsi’s experiment reveals AI hallucinating defects while missing real issues, while Eva Sundberg’s data shows healthcare UX deteriorating precisely when users are most vulnerable. We also navigate the gap between identifying problems and fixing them, asking if we trust our own judgment or just the process.
From The Feed
UX and NPS Benchmarks of Healthcare Websites (2026) (Eva Sundberg, MPH • Jim Lewis, PhD and Jeff Sauro, PhD) — Healthcare website scores…
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