Latest / Omni Talk Retail / The Future of Grocery: Automation and Innovation With Transcend Retail Solutions CEO Dr. Oliver Vogt

Transcript

The Future of Grocery: Automation and Innovation With Transcend Retail Solutions CEO Dr. Oliver Vogt · Omni Talk Retail

• 0:00
  Welcome
• 0:00
  back,
• 0:00
  everybody.
• 0:01
  This
• 0:01
  is
• 0:01
  Omitak
• 0:02
  Retail.
• 0:02
  I'm
• 0:02
  Ann
• 0:03
  Mazenga.
• 0:03
  And
• 0:03
  I'm
• 0:03
  Chris
• 0:04
  Walton.
• 0:04
  And
• 0:04
  we
• 0:05
  are
• 0:05
  here
• 0:05
  once
• 0:05
  again,
• 0:06
  live
• 0:06
  from
• 0:06
  grocery
• 0:06
  shop
• 0:07
  2024,
• 0:08
  in
• 0:08
  the
• 0:08
  views
• 0:08
  and
• 0:08
  group
• 0:09
  Booth.
• 0:09
  Booth
• 0:10
  number
• 0:10
  a
• 0:10
  210.
• 0:11
  We
• 0:12
  will
• 0:12
  be
• 0:12
  here
• 0:12
  for
• 0:12
  the
• 0:13
  rest
• 0:13
  of
• 0:13
  the
• 0:13
  afternoon,
• 0:14
  so
• 0:14
  make
• 0:14
  sure
• 0:14
  to
• 0:14
  come
• 0:14
  and
• 0:15
  stop
• 0:15
  by
• 0:15
  and
• 0:15
  see
• 0:16
  us.
• 0:16
  Chris,
• 0:17
  we
• 0:17
  have
• 0:17
  another
• 0:18
  guest.
• 0:18
  We
• 0:18
  do.
• 0:19
  Visiting?
• 0:19
  I
• 0:19
  think
• 0:20
  we
• 0:20
  do.
• 0:20
  Yes,
• 0:20
  we
• 0:20
  do.
• 0:20
  Somebody
• 0:21
  in
• 0:21
  between
• 0:21
  us?
• 0:22
  We
• 0:22
  have.
• 0:23
  We
• 0:23
  have
• 0:23
  somebody
• 0:23
  between
• 0:24
  two
• 0:24
  omni
• 0:24
  talk.
• 0:25
  Between
• 0:25
  two
• 0:25
  omni
• 0:26
  talkers.
• 0:26
  We
• 0:26
  have
• 0:27
  Doctor
• 0:27
  Oliver
• 0:28
  Folcht.
• 0:29
  Very
• 0:29
  good.
• 0:30
  Close.
• 0:31
  Very
• 0:31
  good.
• 0:32
  The
• 0:32
  newly
• 0:32
  appointed
• 0:33
  CEO
• 0:33
  at
• 0:33
  Transcend
• 0:34
  Retail
• 0:34
  Solutions.
• 0:35
  Oliver,
• 0:36
  thank
• 0:36
  you
• 0:36
  so
• 0:36
  much
• 0:37
  for
• 0:37
  joining
• 0:37
  us
• 0:37
  today
• 0:38
  and
• 0:38
  for
• 0:38
  giving
• 0:38
  us
• 0:38
  some
• 0:39
  of
• 0:39
  your
• 0:39
  time.
• 0:39
  A
• 0:39
  pleasure.
• 0:40
  It's
• 0:41
  great
• 0:41
  to
• 0:41
  have
• 0:41
  you.
• 0:41
  How
• 0:42
  is
• 0:42
  grocery
• 0:42
  shop
• 0:42
  going
• 0:43
  for
• 0:43
  you
• 0:43
  so
• 0:43
  far?
• 0:43
  It's
• 0:44
  been
• 0:44
  very
• 0:44
  good.
• 0:44
  It's
• 0:45
  buzzing
• 0:45
  today
• 0:45
  is
• 0:46
  brilliant.
• 0:46
  So
• 0:46
  busy
• 0:47
  and
• 0:48
  just
• 0:48
  such
• 0:49
  a
• 0:49
  good
• 0:49
  vibe
• 0:49
  about
• 0:49
  it.
• 0:50
  I
• 0:50
  think
• 0:50
  it's
• 0:50
  all
• 0:51
  around
• 0:51
  very,
• 0:51
  very
• 0:52
  good
• 0:52
  time.
• 0:52
  Good,
• 0:52
  good.
• 0:53
  I'm
• 0:53
  happy
• 0:53
  to
• 0:53
  hear
• 0:53
  it.
• 0:54
  So,
• 0:54
  Oliver,
• 0:55
  I
• 0:55
  think
• 0:55
  you're
• 0:55
  honestly,
• 0:56
  I
• 0:56
  mean,
• 0:56
  we've
• 0:56
  done
• 0:56
  over
• 0:57
  600
• 0:57
  interviews
• 0:58
  in
• 0:58
  the
• 0:58
  history
• 0:58
  of
• 0:58
  Omnitalk.
• 0:59
  I
• 0:59
  think
• 0:59
  you're
• 0:59
  the
• 0:59
  first
• 0:59
  doctor
• 1:00
  we've
• 1:00
  officially
• 1:01
  had.
• 1:01
  We
• 1:01
  were
• 1:01
  joking
• 1:01
  beforehand
• 1:02
  that
• 1:02
  you
• 1:02
  have
• 1:03
  a
• 1:03
  doctorate
• 1:03
  in
• 1:04
  statistics.
• 1:04
  So
• 1:05
  I'm
• 1:05
  curious,
• 1:05
  like,
• 1:05
  what
• 1:05
  is
• 1:05
  your
• 1:06
  background?
• 1:06
  And
• 1:06
  then
• 1:06
  how
• 1:07
  did
• 1:07
  that
• 1:07
  lead
• 1:07
  you
• 1:07
  to
• 1:07
  become
• 1:08
  the
• 1:08
  CEO
• 1:08
  of
• 1:09
  transnd
• 1:09
  retail
• 1:10
  Systems?
• 1:11
  A
• 1:12
  good
• 1:12
  journey,
• 1:12
  indeed.
• 1:13
  So,
• 1:13
  yeah,
• 1:13
  I
• 1:13
  studied
• 1:14
  economics,
• 1:14
  but
• 1:15
  I've
• 1:15
  got
• 1:15
  a
• 1:15
  PhD
• 1:15
  in
• 1:15
  statistics.
• 1:16
  Okay.
• 1:17
  Just
• 1:17
  to
• 1:17
  do
• 1:17
  something
• 1:18
  different.
• 1:18
  No
• 1:18
  other
• 1:19
  reason
• 1:19
  than
• 1:19
  that,
• 1:19
  right?
• 1:20
  Why
• 1:20
  wouldn't
• 1:20
  you?
• 1:21
  I'm
• 1:21
  guessing
• 1:21
  you
• 1:21
  like
• 1:21
  math,
• 1:22
  right?
• 1:22
  I
• 1:22
  do
• 1:22
  a
• 1:23
  little
• 1:23
  bit,
• 1:23
  yeah,
• 1:23
  a
• 1:23
  little
• 1:23
  bit,
• 1:23
  indeed.
• 1:24
  And
• 1:25
  I
• 1:25
  spent
• 1:26
  nine
• 1:26
  years
• 1:26
  at
• 1:26
  Amazon
• 1:27
  in
• 1:27
  many
• 1:27
  different
• 1:28
  roles.
• 1:29
  Supply
• 1:29
  chain,
• 1:30
  fulfillment.
• 1:31
  And
• 1:31
  that's
• 1:31
  where
• 1:32
  I
• 1:32
  really
• 1:32
  kind
• 1:32
  of
• 1:33
  picked
• 1:33
  up
• 1:33
  the
• 1:33
  bus
• 1:34
  around
• 1:34
  all
• 1:34
  things
• 1:35
  logistics.
• 1:36
  Okay,
• 1:37
  so
• 1:37
  you
• 1:37
  kind
• 1:37
  of
• 1:37
  fell
• 1:37
  in
• 1:37
  love
• 1:38
  with
• 1:38
  logistics
• 1:38
  as
• 1:38
  well.
• 1:39
  Indeed.
• 1:40
  And
• 1:40
  from
• 1:41
  there,
• 1:41
  moved
• 1:42
  into
• 1:42
  Tesco
• 1:43
  just
• 1:43
  to
• 1:43
  make
• 1:44
  it
• 1:44
  more
• 1:44
  complicated.
• 1:45
  Across
• 1:45
  three
• 1:45
  temperature
• 1:45
  zones
• 1:46
  doing
• 1:47
  grocery.
• 1:47
  Because,
• 1:48
  again,
• 1:48
  for
• 1:48
  fun.
• 1:48
  Why
• 1:49
  wouldn't
• 1:49
  you?
• 1:49
  Why
• 1:49
  wouldn't
• 1:49
  you?
• 1:49
  You're
• 1:50
  gliding
• 1:50
  for
• 1:50
  punishment.
• 1:51
  Yeah.
• 1:53
  Been
• 1:53
  in
• 1:53
  Tesco
• 1:54
  now
• 1:54
  nine
• 1:54
  years.
• 1:55
  Wow.
• 1:56
  Again,
• 1:56
  across
• 1:57
  various
• 1:57
  different
• 1:57
  roles,
• 1:58
  but
• 1:58
  all
• 1:58
  around,
• 1:59
  again,
• 1:59
  the
• 1:59
  same
• 2:00
  thing.
• 2:00
  Logistics.
• 2:00
  Supply
• 2:01
  chain
• 2:01
  distribution,
• 2:02
  in
• 2:02
  store
• 2:02
  and
• 2:03
  online,
• 2:04
  which
• 2:04
  is
• 2:04
  my
• 2:05
  passion.
• 2:05
  Yeah.
• 2:05
  So
• 2:05
  it's
• 2:05
  almost
• 2:06
  20
• 2:06
  years
• 2:06
  in
• 2:06
  retail
• 2:07
  logistics
• 2:07
  then?
• 2:08
  For
• 2:08
  the
• 2:08
  most
• 2:08
  part.
• 2:08
  Right?
• 2:09
  Give
• 2:09
  or
• 2:09
  take
• 2:09
  roundup.
• 2:10
  Yeah.
• 2:10
  Nice.
• 2:11
  Tell
• 2:11
  us
• 2:12
  a
• 2:12
  little
• 2:12
  bit
• 2:12
  about
• 2:12
  transcend.
• 2:13
  What
• 2:13
  is
• 2:14
  it?
• 2:14
  Where
• 2:14
  does
• 2:14
  it
• 2:14
  begin
• 2:15
  and
• 2:15
  end?
• 2:15
  Is
• 2:16
  it
• 2:16
  a
• 2:16
  software
• 2:17
  play?
• 2:17
  A
• 2:17
  hardware
• 2:18
  play?
• 2:18
  Give
• 2:18
  us
• 2:18
  the
• 2:18
  background.
• 2:19
  Transcend
• 2:21
  retail
• 2:21
  solutions
• 2:22
  is
• 2:23
  all
• 2:23
  of
• 2:23
  the
• 2:23
  above.
• 2:24
  So
• 2:24
  we
• 2:25
  started
• 2:26
  the
• 2:26
  idea
• 2:28
  around
• 2:29
  the
• 2:29
  fact
• 2:29
  that
• 2:29
  online
• 2:30
  in
• 2:30
  Tesco
• 2:31
  has
• 2:31
  been
• 2:32
  around
• 2:32
  for
• 2:32
  a
• 2:33
  very,
• 2:33
  very
• 2:33
  long
• 2:33
  time.
• 2:34
  We
• 2:35
  claim
• 2:35
  to
• 2:35
  fame
• 2:36
  in
• 2:36
  Tesco
• 2:37
  that
• 2:37
  the
• 2:37
  first
• 2:38
  online
• 2:38
  grocery
• 2:39
  order
• 2:40
  came
• 2:40
  from
• 2:40
  1984,
• 2:42
  a
• 2:42
  lady
• 2:42
  called
• 2:42
  Jane
• 2:43
  Snowball
• 2:44
  who
• 2:44
  threw
• 2:44
  her
• 2:46
  to
• 2:46
  a
• 2:46
  television
• 2:47
  through
• 2:47
  a
• 2:47
  dial
• 2:47
  up
• 2:48
  and
• 2:48
  placed
• 2:48
  the
• 2:48
  first
• 2:49
  order
• 2:49
  into
• 2:49
  a
• 2:49
  Tesco
• 2:50
  shop,
• 2:50
  which
• 2:50
  then
• 2:51
  got
• 2:51
  delivered.
• 2:51
  So
• 2:52
  it's
• 2:52
  a
• 2:52
  very
• 2:52
  long
• 2:52
  time
• 2:53
  ago.
• 2:53
  Tesco.com
• 2:53
  dot.
• 2:54
  I
• 2:54
  didn't
• 2:54
  know
• 2:54
  that.
• 2:55
  Yeah,
• 2:56
  we
• 2:56
  then
• 2:57
  launched
• 2:57
  in
• 2:57
  2000,
• 2:58
  quite
• 2:58
  a
• 2:58
  few
• 2:59
  years
• 2:59
  later
• 2:59
  launched
• 2:59
  Tesco.com,
• 3:00
  which.
• 3:00
  Is
• 3:01
  pretty
• 3:01
  fast
• 3:01
  for
• 3:01
  retail.
• 3:03
  But,
• 3:03
  you
• 3:03
  know,
• 3:04
  we've
• 3:04
  been
• 3:04
  at
• 3:04
  this
• 3:04
  for
• 3:04
  a
• 3:05
  long,
• 3:05
  long
• 3:05
  time
• 3:05
  by
• 3:06
  now.
• 3:06
  But
• 3:07
  even
• 3:07
  2000
• 3:07
  is
• 3:08
  a
• 3:08
  long
• 3:08
  time
• 3:08
  ago.
• 3:09
  So
• 3:09
  we
• 3:10
  had
• 3:10
  a
• 3:10
  good
• 3:10
  long
• 3:11
  run
• 3:11
  at
• 3:11
  this.
• 3:11
  And
• 3:12
  the
• 3:12
  one
• 3:12
  thing
• 3:12
  we
• 3:13
  noticed
• 3:13
  in
• 3:14
  this
• 3:14
  whole
• 3:15
  story
• 3:15
  is
• 3:15
  that
• 3:16
  as
• 3:16
  you
• 3:16
  become
• 3:17
  a
• 3:17
  big
• 3:17
  retailer,
• 3:19
  sometimes
• 3:20
  the
• 3:20
  standard
• 3:20
  solutions
• 3:21
  out
• 3:21
  on
• 3:21
  the
• 3:21
  market,
• 3:22
  on
• 3:22
  the
• 3:22
  shelf,
• 3:22
  just
• 3:22
  don't
• 3:22
  do
• 3:23
  it
• 3:23
  anymore
• 3:23
  and
• 3:23
  you
• 3:23
  have
• 3:24
  to
• 3:24
  start
• 3:24
  developing
• 3:24
  your
• 3:24
  own
• 3:25
  solutions.
• 3:25
  We
• 3:26
  do
• 3:27
  1.3
• 3:27
  million
• 3:28
  orders
• 3:28
  per
• 3:29
  week,
• 3:29
  large
• 3:29
  orders,
• 3:30
  that
• 3:30
  is.
• 3:31
  So
• 3:31
  it's
• 3:32
  not
• 3:32
  a
• 3:32
  small
• 3:32
  part
• 3:32
  of
• 3:33
  the
• 3:33
  business
• 3:33
  anymore.
• 3:34
  And
• 3:34
  as
• 3:34
  such,
• 3:35
  it's
• 3:35
  quite
• 3:36
  critical
• 3:36
  for
• 3:36
  us
• 3:36
  to
• 3:37
  be
• 3:37
  very
• 3:37
  good
• 3:37
  at
• 3:37
  what
• 3:37
  we
• 3:37
  do.
• 3:38
  And
• 3:39
  that's
• 3:40
  where
• 3:40
  the
• 3:40
  idea
• 3:40
  of
• 3:40
  transcend
• 3:41
  started.
• 3:42
  We
• 3:42
  believe
• 3:43
  we
• 3:43
  developed
• 3:44
  quite
• 3:44
  good
• 3:44
  systems.
• 3:45
  We
• 3:45
  developed
• 3:46
  quite
• 3:46
  a
• 3:46
  good
• 3:46
  bit
• 3:46
  of
• 3:47
  knowledge
• 3:47
  around
• 3:47
  all
• 3:48
  of
• 3:48
  this
• 3:49
  in
• 3:50
  the
• 3:50
  manual
• 3:50
  space
• 3:50
  in
• 3:51
  stores,
• 3:51
  but
• 3:52
  also
• 3:52
  in
• 3:53
  the
• 3:53
  automation,
• 3:54
  because
• 3:54
  we're
• 3:55
  starting
• 3:55
  to
• 3:55
  automate
• 3:55
  our
• 3:56
  solutions
• 3:57
  in
• 3:57
  store,
• 3:57
  attached
• 3:58
  to
• 3:58
  a
• 3:58
  store
• 3:58
  topic
• 3:59
  of
• 3:59
  micro
• 3:59
  fulfillment.
• 4:00
  And
• 4:01
  we
• 4:01
  spend
• 4:01
  the
• 4:02
  best
• 4:02
  part
• 4:02
  of
• 4:02
  three
• 4:03
  years
• 4:03
  fine
• 4:03
  tuning
• 4:04
  it
• 4:05
  and
• 4:05
  then
• 4:05
  thought
• 4:06
  that
• 4:06
  we
• 4:06
  have
• 4:06
  a
• 4:06
  good
• 4:08
  knowledge
• 4:08
  and
• 4:08
  solution
• 4:09
  to
• 4:09
  share
• 4:10
  with
• 4:10
  other
• 4:10
  retailers
• 4:11
  who
• 4:11
  then
• 4:11
  don't
• 4:12
  need
• 4:12
  to
• 4:12
  go
• 4:12
  through
• 4:12
  that
• 4:13
  pain
• 4:13
  again
• 4:13
  as
• 4:13
  we
• 4:13
  did
• 4:14
  it.
• 4:14
  And
• 4:14
  that
• 4:14
  too
• 4:14
  spent
• 4:15
  25
• 4:16
  years
• 4:16
  making
• 4:17
  it
• 4:17
  to
• 4:17
  this
• 4:17
  point.
• 4:18
  And
• 4:18
  that's
• 4:19
  why
• 4:19
  it's
• 4:19
  a
• 4:19
  bit
• 4:20
  of
• 4:20
  everything.
• 4:20
  It's
• 4:21
  software
• 4:21
  for
• 4:22
  install
• 4:22
  picking,
• 4:22
  for
• 4:23
  example,
• 4:23
  but
• 4:23
  it's
• 4:24
  also
• 4:24
  hardware.
• 4:24
  You
• 4:24
  can
• 4:25
  buy
• 4:25
  anything
• 4:25
  from
• 4:26
  the
• 4:26
  picking
• 4:26
  trolley
• 4:27
  to
• 4:27
  an
• 4:27
  automated
• 4:28
  facility
• 4:28
  from
• 4:29
  us.
• 4:29
  And
• 4:30
  we
• 4:30
  pass
• 4:30
  it
• 4:31
  together
• 4:31
  with
• 4:31
  consulting,
• 4:32
  with
• 4:32
  our
• 4:32
  knowledge,
• 4:34
  with
• 4:34
  the
• 4:34
  right
• 4:35
  processes,
• 4:36
  with
• 4:36
  the
• 4:36
  right
• 4:37
  software,
• 4:38
  with
• 4:38
  people
• 4:38
  at
• 4:38
  the
• 4:38
  heart
• 4:39
  of
• 4:39
  it.
• 4:39
  And
• 4:39
  that
• 4:40
  must
• 4:40
  make
• 4:40
  transcend
• 4:41
  different.
• 4:42
  What
• 4:42
  kind
• 4:42
  of
• 4:42
  retailers
• 4:43
  are
• 4:43
  you
• 4:43
  going
• 4:43
  after?
• 4:45
  We
• 4:45
  want
• 4:46
  to
• 4:46
  be
• 4:46
  an
• 4:46
  international
• 4:47
  business.
• 4:47
  So
• 4:48
  our
• 4:48
  first
• 4:49
  retail
• 4:49
  partnership
• 4:50
  we
• 4:50
  just
• 4:50
  launched
• 4:51
  with
• 4:51
  three
• 4:51
  weeks
• 4:51
  ago
• 4:53
  is
• 4:53
  in
• 4:53
  New
• 4:53
  Zealand.
• 4:54
  So
• 4:55
  a
• 4:55
  retailer
• 4:56
  called
• 4:56
  Foodstuffs
• 4:57
  cooperative,
• 4:58
  brilliant
• 4:58
  partners
• 4:58
  to
• 4:58
  us,
• 4:59
  they
• 5:00
  launched
• 5:00
  with
• 5:00
  our
• 5:00
  in
• 5:00
  store
• 5:01
  picking
• 5:01
  solution.
• 5:02
  And,
• 5:04
  yeah,
• 5:04
  so
• 5:04
  we
• 5:05
  want
• 5:05
  to
• 5:05
  be
• 5:06
  literally
• 5:06
  help
• 5:07
  people
• 5:07
  across
• 5:08
  the
• 5:08
  globe.
• 5:09
  Got
• 5:09
  it.
• 5:09
  So
• 5:09
  I'm
• 5:10
  curious,
• 5:10
  because
• 5:10
  you
• 5:10
  got
• 5:10
  a
• 5:10
  long
• 5:11
  background
• 5:11
  in
• 5:11
  logistics
• 5:12
  and
• 5:12
  e
• 5:12
  commerce,
• 5:13
  what
• 5:13
  do
• 5:13
  you
• 5:13
  think
• 5:14
  are
• 5:14
  the
• 5:14
  key
• 5:14
  ingredients
• 5:15
  to
• 5:15
  e
• 5:15
  commerce
• 5:16
  success
• 5:16
  in
• 5:17
  grocery
• 5:18
  and
• 5:18
  then
• 5:18
  also,
• 5:19
  does
• 5:19
  that
• 5:20
  differ
• 5:20
  depending
• 5:20
  on
• 5:20
  the
• 5:21
  scale
• 5:21
  of
• 5:21
  the
• 5:21
  operation
• 5:22
  too?
• 5:22
  You've
• 5:22
  mentioned
• 5:23
  grocers
• 5:23
  of
• 5:23
  different
• 5:24
  size
• 5:24
  and
• 5:24
  shapes
• 5:24
  already.
• 5:24
  I'm
• 5:25
  curious
• 5:25
  how
• 5:25
  you
• 5:25
  think
• 5:25
  about
• 5:25
  that
• 5:26
  too.
• 5:26
  Yeah,
• 5:27
  I
• 5:27
  think
• 5:28
  when
• 5:29
  it's
• 5:29
  just
• 5:29
  a
• 5:29
  handful
• 5:30
  of
• 5:30
  orders,
• 5:31
  people
• 5:31
  usually
• 5:31
  get
• 5:32
  by
• 5:32
  and
• 5:32
  the
• 5:32
  pain,
• 5:33
  you
• 5:33
  know,
• 5:33
  it's
• 5:33
  fine.
• 5:34
  It's
• 5:34
  when
• 5:35
  it
• 5:35
  grows,
• 5:35
  you
• 5:35
  start
• 5:36
  to
• 5:36
  feel,
• 5:36
  actually
• 5:37
  the
• 5:37
  pain
• 5:37
  point
• 5:38
  is
• 5:38
  much
• 5:38
  more,
• 5:38
  it
• 5:39
  becomes
• 5:40
  much
• 5:40
  harder
• 5:40
  to
• 5:40
  manage.
• 5:41
  Right.
• 5:42
  You
• 5:42
  are
• 5:42
  starting
• 5:42
  to
• 5:43
  upset
• 5:43
  the
• 5:43
  customer
• 5:44
  if
• 5:44
  you're
• 5:44
  not
• 5:44
  on
• 5:44
  top
• 5:44
  of
• 5:45
  it.
• 5:46
  And
• 5:46
  it
• 5:46
  starts
• 5:46
  costing
• 5:47
  a
• 5:47
  lot
• 5:47
  of
• 5:47
  money
• 5:47
  because
• 5:48
  being
• 5:48
  profitable
• 5:48
  in
• 5:49
  e.com
• 5:50
  isn't
• 5:50
  that
• 5:50
  easy.
• 5:52
  So
• 5:52
  nevertheless,
• 5:53
  the
• 5:53
  problems
• 5:54
  for
• 5:55
  someone
• 5:55
  early
• 5:55
  on
• 5:56
  in
• 5:56
  the
• 5:56
  journey
• 5:56
  are
• 5:57
  more
• 5:57
  or
• 5:57
  less
• 5:57
  the
• 5:57
  same.
• 5:58
  Someone
• 5:58
  really,
• 5:59
  really
• 5:59
  high
• 5:59
  up
• 5:59
  the
• 5:59
  chain
• 5:59
  who's
• 6:00
  done,
• 6:00
  you
• 6:00
  know,
• 6:01
  thousands
• 6:01
  and
• 6:01
  thousands
• 6:02
  of
• 6:02
  orders
• 6:02
  a
• 6:02
  day.
• 6:03
  It
• 6:03
  is
• 6:04
  all
• 6:04
  around
• 6:05
  having
• 6:06
  one
• 6:06
  ecosystem
• 6:06
  which
• 6:07
  actually
• 6:07
  balances
• 6:08
  everything
• 6:08
  together.
• 6:09
  Where
• 6:10
  for
• 6:11
  me,
• 6:11
  this
• 6:11
  is
• 6:11
  a
• 6:12
  nice
• 6:12
  balance
• 6:12
  of
• 6:12
  having
• 6:13
  great
• 6:13
  systems,
• 6:14
  whether
• 6:14
  that's
• 6:14
  hardware,
• 6:15
  whether
• 6:15
  that's
• 6:15
  software.
• 6:16
  Right?
• 6:16
  Having
• 6:16
  great
• 6:17
  software
• 6:18
  solutions
• 6:18
  is
• 6:18
  incredibly
• 6:19
  important.
• 6:19
  If
• 6:19
  you've
• 6:19
  got
• 6:20
  automation,
• 6:20
  it
• 6:20
  is
• 6:21
  important
• 6:22
  to
• 6:22
  have
• 6:22
  a
• 6:22
  good
• 6:22
  automation
• 6:23
  provider,
• 6:23
  but
• 6:24
  it
• 6:24
  all
• 6:24
  needs
• 6:24
  to
• 6:24
  come
• 6:25
  together
• 6:25
  into
• 6:25
  one
• 6:25
  ecosystem.
• 6:26
  And
• 6:27
  only
• 6:27
  then
• 6:27
  when
• 6:28
  you've
• 6:28
  got
• 6:28
  all
• 6:28
  pieces
• 6:29
  of
• 6:29
  that
• 6:29
  puzzle,
• 6:30
  it
• 6:30
  really
• 6:31
  starts
• 6:31
  to
• 6:31
  come
• 6:31
  together.
• 6:32
  Miss
• 6:32
  one
• 6:32
  piece
• 6:33
  and
• 6:33
  it
• 6:33
  starts
• 6:34
  to
• 6:34
  become
• 6:34
  problematic.
• 6:35
  And
• 6:35
  the
• 6:35
  bigger
• 6:35
  the
• 6:35
  volume
• 6:36
  gets,
• 6:36
  the
• 6:36
  harder
• 6:37
  it's
• 6:37
  going
• 6:37
  to
• 6:37
  be
• 6:38
  to
• 6:38
  lag
• 6:38
  it
• 6:39
  and
• 6:39
  to
• 6:39
  outrun
• 6:39
  it.
• 6:40
  And
• 6:40
  that's
• 6:40
  when,
• 6:41
  you
• 6:41
  know,
• 6:41
  the
• 6:41
  problem
• 6:42
  starts
• 6:42
  to
• 6:42
  surface
• 6:42
  if
• 6:43
  you're
• 6:43
  not
• 6:43
  careful.
• 6:43
  So,
• 6:44
  Oliver,
• 6:44
  I'm
• 6:44
  curious,
• 6:44
  as
• 6:44
  a
• 6:44
  statistician
• 6:45
  too,
• 6:45
  is
• 6:45
  there
• 6:46
  a
• 6:46
  rubric
• 6:46
  then
• 6:47
  by
• 6:47
  which
• 6:48
  at
• 6:48
  a
• 6:48
  certain
• 6:49
  order
• 6:49
  volume,
• 6:49
  you
• 6:49
  start
• 6:50
  looking
• 6:50
  at
• 6:50
  automation
• 6:51
  more
• 6:51
  overtly
• 6:52
  versus
• 6:52
  manual
• 6:53
  picking?
• 6:54
  What
• 6:54
  types
• 6:55
  of
• 6:55
  rubrics
• 6:55
  can
• 6:55
  you
• 6:55
  share
• 6:56
  with
• 6:56
  us
• 6:56
  in
• 6:56
  terms
• 6:56
  of
• 6:57
  trying
• 6:57
  to
• 6:57
  understand
• 6:58
  how
• 6:58
  a
• 6:58
  grocer
• 6:59
  should
• 6:59
  think
• 7:00
  about
• 7:00
  what
• 7:00
  they're
• 7:00
  doing
• 7:00
  in
• 7:00
  this
• 7:01
  space?
• 7:02
  Yeah,
• 7:03
  if
• 7:03
  you're
• 7:03
  low
• 7:04
  volume,
• 7:04
  you
• 7:04
  absolutely
• 7:05
  want
• 7:05
  to
• 7:06
  go
• 7:06
  in
• 7:06
  a
• 7:06
  manual
• 7:07
  in
• 7:07
  store
• 7:07
  fulfillment.
• 7:08
  You
• 7:08
  do.
• 7:08
  You
• 7:09
  do,
• 7:09
  because
• 7:09
  you
• 7:09
  already
• 7:10
  have
• 7:10
  the
• 7:10
  stores
• 7:11
  and
• 7:11
  they're
• 7:11
  close
• 7:11
  to
• 7:12
  your
• 7:12
  customers.
• 7:13
  So
• 7:13
  why
• 7:13
  not
• 7:14
  make
• 7:14
  use
• 7:14
  out
• 7:14
  of
• 7:15
  that
• 7:15
  facility,
• 7:16
  which
• 7:16
  you
• 7:16
  already
• 7:16
  have?
• 7:17
  You've
• 7:17
  got
• 7:17
  all
• 7:17
  the
• 7:17
  inventory
• 7:18
  there.
• 7:19
  You've
• 7:20
  got
• 7:20
  Val
• 7:20
  run
• 7:20
  store.
• 7:21
  Putting
• 7:22
  manual
• 7:22
  in
• 7:22
  store.
• 7:23
  Picking
• 7:23
  into
• 7:23
  that
• 7:23
  store
• 7:24
  actually
• 7:25
  enhances
• 7:26
  the
• 7:26
  store.
• 7:26
  You've
• 7:27
  got
• 7:27
  the
• 7:27
  right
• 7:27
  systems.
• 7:28
  You
• 7:28
  actually
• 7:28
  learn
• 7:29
  an
• 7:29
  awful
• 7:29
  lot
• 7:29
  about
• 7:29
  it.
• 7:30
  You
• 7:30
  know,
• 7:31
  when
• 7:31
  your
• 7:31
  bananas
• 7:32
  aren't
• 7:32
  there
• 7:32
  anymore
• 7:33
  because
• 7:33
  the
• 7:33
  picker
• 7:34
  will
• 7:34
  tell
• 7:34
  you.
• 7:35
  The
• 7:35
  picker
• 7:36
  will
• 7:36
  tell
• 7:36
  you
• 7:36
  where.
• 7:37
  If
• 7:37
  your
• 7:37
  in
• 7:37
  store
• 7:38
  customer
• 7:38
  can't
• 7:38
  find
• 7:39
  you
• 7:39
  too,
• 7:39
  right?
• 7:39
  Well,
• 7:40
  exactly.
• 7:40
  Your
• 7:40
  install
• 7:41
  customer
• 7:41
  won't
• 7:41
  feedback
• 7:42
  whether
• 7:42
  they
• 7:42
  could
• 7:43
  find
• 7:43
  that
• 7:43
  one
• 7:43
  item.
• 7:44
  Your
• 7:44
  online
• 7:45
  customer
• 7:45
  will
• 7:46
  through
• 7:47
  your
• 7:47
  pickup.
• 7:48
  So
• 7:48
  having
• 7:49
  a
• 7:49
  great
• 7:49
  data
• 7:50
  feedback
• 7:51
  from
• 7:51
  your
• 7:52
  solution
• 7:53
  will
• 7:54
  actually
• 7:54
  make
• 7:54
  the
• 7:54
  store
• 7:54
  a
• 7:55
  better
• 7:55
  place.
• 7:55
  It
• 7:55
  is
• 7:55
  great
• 7:56
  for
• 7:57
  the
• 7:57
  online
• 7:57
  customer
• 7:58
  and
• 7:58
  for
• 7:58
  the
• 7:58
  in
• 7:58
  store
• 7:59
  customer
• 7:59
  at
• 7:59
  the
• 7:59
  same
• 7:59
  time.
• 8:00
  So.
• 8:01
  And
• 8:02
  if
• 8:02
  you've
• 8:02
  got
• 8:02
  the
• 8:03
  right
• 8:03
  solutions,
• 8:03
  you
• 8:03
  can
• 8:04
  get
• 8:04
  really
• 8:04
  good
• 8:04
  productivities
• 8:05
  out
• 8:05
  of
• 8:06
  a
• 8:06
  store.
• 8:06
  It
• 8:06
  is
• 8:06
  not
• 8:07
  a
• 8:07
  bad
• 8:07
  thing.
• 8:07
  It
• 8:07
  is
• 8:07
  not
• 8:08
  as
• 8:08
  evil
• 8:08
  as
• 8:08
  some
• 8:08
  people
• 8:09
  think
• 8:09
  picking
• 8:10
  in
• 8:10
  stores
• 8:10
  actually
• 8:11
  be.
• 8:11
  And
• 8:12
  only
• 8:12
  when
• 8:12
  you
• 8:12
  go
• 8:13
  into
• 8:13
  like
• 8:14
  larger
• 8:14
  orders.
• 8:14
  Youtong
• 8:15
  three,
• 8:15
  four,
• 8:15
  5600
• 8:17
  orders
• 8:17
  a
• 8:17
  day
• 8:18
  out
• 8:19
  of
• 8:19
  these
• 8:20
  out
• 8:20
  of
• 8:20
  a
• 8:20
  store,
• 8:21
  depending
• 8:21
  on
• 8:22
  the
• 8:22
  size
• 8:22
  of
• 8:22
  the
• 8:22
  store,
• 8:23
  obviously
• 8:24
  when
• 8:24
  you
• 8:24
  could
• 8:24
  start
• 8:25
  thinking
• 8:25
  about
• 8:25
  automation,
• 8:26
  but
• 8:27
  by
• 8:27
  all
• 8:27
  means,
• 8:28
  we've
• 8:28
  got
• 8:28
  stores
• 8:29
  doing
• 8:29
  over
• 8:29
  1000
• 8:30
  orders
• 8:30
  a
• 8:30
  day,
• 8:30
  comfortably
• 8:31
  in
• 8:31
  a
• 8:31
  manual
• 8:32
  fashion.
• 8:32
  In
• 8:32
  a
• 8:32
  manual
• 8:32
  fashion.
• 8:33
  And
• 8:33
  that
• 8:34
  works
• 8:34
  just
• 8:34
  fine.
• 8:35
  Yeah,
• 8:35
  go
• 8:35
  ahead.
• 8:35
  I
• 8:35
  was
• 8:36
  just
• 8:36
  gonna
• 8:36
  say
• 8:36
  what's
• 8:36
  kind
• 8:36
  of
• 8:36
  the
• 8:37
  breaking
• 8:37
  point
• 8:37
  then
• 8:38
  Oliver,
• 8:38
  when
• 8:38
  like
• 8:39
  what,
• 8:39
  where
• 8:39
  is
• 8:39
  it
• 8:40
  size
• 8:40
  or
• 8:40
  capacity
• 8:41
  to
• 8:42
  have
• 8:42
  the
• 8:42
  automation
• 8:43
  in
• 8:43
  the
• 8:43
  same,
• 8:44
  you
• 8:44
  know,
• 8:44
  physical
• 8:45
  footprint?
• 8:45
  That
• 8:45
  kind
• 8:46
  of
• 8:46
  is
• 8:46
  the
• 8:46
  breaking
• 8:46
  point
• 8:47
  to
• 8:47
  get
• 8:47
  people
• 8:47
  to
• 8:47
  the
• 8:48
  next
• 8:48
  level
• 8:48
  or
• 8:48
  to
• 8:48
  maybe
• 8:49
  expand
• 8:50
  their
• 8:50
  automation
• 8:51
  capabilities.
• 8:51
  What?
• 8:52
  Or
• 8:52
  is
• 8:52
  it
• 8:52
  more
• 8:53
  of
• 8:53
  a
• 8:53
  function
• 8:54
  of
• 8:54
  cost?
• 8:54
  Like
• 8:55
  what?
• 8:55
  What
• 8:55
  kind
• 8:55
  of
• 8:55
  gets
• 8:55
  people
• 8:56
  from
• 8:56
  manual
• 8:56
  picking
• 8:57
  to
• 8:57
  the
• 8:57
  next
• 8:57
  level?
• 8:58
  Quite,
• 8:59
  quite
• 8:59
  often
• 8:59
  a
• 9:00
  mix
• 9:00
  of
• 9:01
  at
• 9:01
  least
• 9:02
  a
• 9:02
  couple
• 9:02
  of
• 9:02
  things.
• 9:03
  One
• 9:03
  is
• 9:04
  the
• 9:05
  congestion
• 9:05
  in
• 9:05
  store,
• 9:06
  okay,
• 9:06
  when
• 9:06
  it
• 9:06
  gets
• 9:07
  too
• 9:07
  busy
• 9:07
  and
• 9:07
  you've
• 9:07
  got
• 9:07
  too
• 9:08
  many
• 9:08
  shopping
• 9:08
  trolleys
• 9:09
  there,
• 9:09
  that
• 9:10
  can
• 9:10
  become
• 9:10
  a
• 9:10
  problem.
• 9:11
  Depending
• 9:11
  on
• 9:11
  how
• 9:12
  the
• 9:12
  stores
• 9:12
  are
• 9:12
  laid
• 9:12
  out.
• 9:13
  You
• 9:13
  know,
• 9:13
  depending
• 9:14
  on
• 9:14
  what
• 9:14
  you
• 9:14
  value,
• 9:15
  that
• 9:15
  can
• 9:15
  absolutely
• 9:16
  benefit
• 9:17
  the
• 9:17
  in
• 9:17
  store
• 9:17
  experience.
• 9:18
  If
• 9:18
  you've
• 9:19
  got
• 9:19
  100
• 9:20
  picking
• 9:20
  trolleys
• 9:21
  competing
• 9:22
  with
• 9:22
  your
• 9:22
  in
• 9:23
  store
• 9:23
  customers,
• 9:23
  that
• 9:24
  might
• 9:24
  be
• 9:24
  a
• 9:24
  good
• 9:24
  time
• 9:24
  to
• 9:25
  think
• 9:25
  about
• 9:25
  this
• 9:25
  for
• 9:25
  sure.
• 9:26
  Right.
• 9:26
  But
• 9:27
  also
• 9:27
  it
• 9:28
  is
• 9:29
  a
• 9:29
  question
• 9:29
  of
• 9:29
  the
• 9:30
  pick
• 9:30
  rates
• 9:30
  you
• 9:30
  get
• 9:30
  out
• 9:30
  of
• 9:31
  your
• 9:31
  store.
• 9:32
  Depending
• 9:32
  on
• 9:32
  how
• 9:33
  good
• 9:34
  you
• 9:34
  are,
• 9:35
  the
• 9:36
  benefits
• 9:36
  the
• 9:36
  automation
• 9:37
  will
• 9:37
  bring
• 9:37
  is
• 9:37
  also,
• 9:38
  you
• 9:38
  know,
• 9:39
  a
• 9:39
  big
• 9:39
  leap
• 9:39
  forward.
• 9:40
  Right.
• 9:40
  And
• 9:41
  then
• 9:41
  you
• 9:42
  start
• 9:42
  stacking
• 9:42
  business
• 9:43
  cases
• 9:43
  on
• 9:43
  top
• 9:43
  of
• 9:43
  each
• 9:44
  other
• 9:44
  and
• 9:44
  making
• 9:44
  sure,
• 9:44
  you
• 9:45
  know,
• 9:45
  you
• 9:45
  get
• 9:45
  multiple
• 9:46
  benefits
• 9:47
  from
• 9:48
  in
• 9:48
  store
• 9:48
  experience,
• 9:49
  over
• 9:49
  quality,
• 9:50
  over
• 9:50
  customer
• 9:51
  experience,
• 9:52
  over
• 9:53
  cost
• 9:53
  benefits
• 9:54
  and
• 9:54
  capacity
• 9:55
  increase.
• 9:56
  That's
• 9:57
  when
• 9:57
  it
• 9:57
  starts
• 9:57
  making
• 9:58
  sense.
• 9:58
  Well,
• 9:59
  go
• 9:59
  ahead.
• 9:59
  You
• 9:59
  mentioned
• 10:00
  a
• 10:00
  word
• 10:00
  too,
• 10:00
  before
• 10:00
  micro
• 10:01
  fulfillment.
• 10:01
  There's
• 10:02
  been
• 10:02
  some
• 10:02
  people
• 10:02
  that
• 10:02
  have
• 10:02
  told
• 10:02
  us
• 10:03
  that
• 10:03
  micro
• 10:03
  fulfillment
• 10:03
  is
• 10:03
  kind
• 10:04
  of
• 10:04
  dead
• 10:04
  in
• 10:05
  some
• 10:05
  ways.
• 10:05
  I'm
• 10:05
  guessing
• 10:06
  you
• 10:06
  probably
• 10:07
  don't
• 10:07
  agree
• 10:07
  with
• 10:07
  that,
• 10:07
  but
• 10:08
  in
• 10:08
  what
• 10:09
  context
• 10:10
  is
• 10:10
  it
• 10:10
  the
• 10:10
  right
• 10:11
  thing
• 10:11
  to
• 10:11
  think
• 10:11
  about?
• 10:12
  And
• 10:12
  then
• 10:12
  also
• 10:13
  how
• 10:13
  do
• 10:13
  you
• 10:13
  think
• 10:13
  about
• 10:14
  colocation
• 10:15
  versus
• 10:15
  a
• 10:16
  dark
• 10:16
  store
• 10:16
  micro
• 10:16
  fulfillment
• 10:17
  center?
• 10:20
  The
• 10:20
  belief
• 10:21
  that
• 10:21
  micro
• 10:22
  fulfillment
• 10:24
  doesn't
• 10:24
  work
• 10:25
  isn't.
• 10:26
  We've
• 10:26
  proven
• 10:26
  that
• 10:26
  it
• 10:27
  works
• 10:27
  for
• 10:27
  us,
• 10:28
  but
• 10:29
  it
• 10:29
  wasn't
• 10:29
  easy
• 10:29
  to
• 10:30
  get
• 10:30
  there
• 10:30
  and
• 10:31
  I
• 10:31
  think
• 10:32
  you're
• 10:32
  very
• 10:32
  well
• 10:32
  advised
• 10:33
  to
• 10:33
  ask
• 10:33
  someone
• 10:34
  who's
• 10:34
  done
• 10:34
  this
• 10:34
  before
• 10:35
  if
• 10:35
  you
• 10:35
  want
• 10:35
  to
• 10:36
  embark
• 10:36
  on
• 10:36
  this
• 10:36
  journey.
• 10:38
  We,
• 10:38
  as
• 10:38
  I
• 10:39
  said,
• 10:39
  took
• 10:39
  three
• 10:39
  years
• 10:39
  to
• 10:39
  fine
• 10:40
  tune
• 10:40
  this
• 10:40
  and
• 10:42
  not
• 10:43
  everyone
• 10:43
  has
• 10:43
  got
• 10:44
  the
• 10:45
  headspace
• 10:45
  to
• 10:45
  necessarily
• 10:46
  go
• 10:46
  through
• 10:47
  that
• 10:47
  journey
• 10:47
  as
• 10:47
  well.
• 10:48
  But
• 10:49
  of
• 10:49
  course,
• 10:49
  it
• 10:49
  works
• 10:50
  if
• 10:50
  you
• 10:50
  know
• 10:50
  how
• 10:50
  to
• 10:51
  go
• 10:51
  about
• 10:51
  it.
• 10:51
  Right.
• 10:53
  But
• 10:53
  I
• 10:53
  think
• 10:54
  that
• 10:54
  is
• 10:55
  the
• 10:55
  single
• 10:56
  biggest
• 10:56
  learning.
• 10:56
  You
• 10:57
  don't
• 10:57
  have
• 10:57
  to
• 10:57
  innovate
• 10:58
  alone.
• 10:58
  Innovation
• 10:59
  isn't
• 11:00
  isolation.
• 11:01
  Right.
• 11:02
  Go
• 11:02
  and
• 11:02
  ask
• 11:03
  someone
• 11:05
  who
• 11:05
  can
• 11:05
  help
• 11:05
  and
• 11:05
  don't
• 11:06
  be
• 11:06
  shy.
• 11:08
  50
• 11:09
  50.
• 11:11
  Oliver,
• 11:11
  how
• 11:11
  do
• 11:11
  you
• 11:12
  think
• 11:12
  about
• 11:12
  that?
• 11:13
  I'm
• 11:13
  curious
• 11:13
  because
• 11:14
  Tesco,
• 11:15
  we
• 11:15
  explain
• 11:15
  the
• 11:16
  ownership
• 11:16
  dynamic
• 11:17
  to
• 11:17
  Tesco
• 11:17
  owns
• 11:18
  transcend
• 11:18
  retail
• 11:19
  solutions.
• 11:19
  So
• 11:20
  how
• 11:21
  do
• 11:21
  you
• 11:21
  think
• 11:21
  other
• 11:22
  retailers
• 11:22
  are
• 11:22
  thinking
• 11:23
  about
• 11:23
  that
• 11:23
  differently
• 11:23
  in
• 11:24
  that
• 11:24
  they're,
• 11:24
  they're
• 11:25
  giving,
• 11:25
  you
• 11:25
  know,
• 11:26
  they're
• 11:26
  buying
• 11:26
  from
• 11:26
  another
• 11:27
  retailer.
• 11:27
  Potentially
• 11:28
  a
• 11:28
  competitor
• 11:29
  would,
• 11:29
  would
• 11:29
  buy
• 11:30
  this
• 11:30
  solution.
• 11:31
  How
• 11:31
  is
• 11:31
  that
• 11:31
  different
• 11:32
  in
• 11:32
  the
• 11:32
  fulfillment
• 11:33
  space
• 11:34
  versus
• 11:34
  like,
• 11:34
  say,
• 11:34
  Amazon
• 11:35
  technology
• 11:36
  or
• 11:36
  something
• 11:36
  like
• 11:36
  how
• 11:36
  do
• 11:37
  you
• 11:37
  think
• 11:37
  the
• 11:37
  retailer's
• 11:38
  mindset
• 11:38
  is?
• 11:39
  I
• 11:39
  think
• 11:39
  it
• 11:39
  is
• 11:39
  important
• 11:40
  to
• 11:40
  know
• 11:40
  that
• 11:41
  transcend
• 11:41
  is
• 11:42
  a
• 11:43
  separate
• 11:43
  subsidiary,
• 11:44
  but
• 11:44
  so
• 11:44
  it,
• 11:45
  it
• 11:45
  is
• 11:45
  ring
• 11:45
  fenced
• 11:46
  and
• 11:46
  it
• 11:46
  is
• 11:46
  arm's
• 11:46
  length.
• 11:47
  So
• 11:47
  you
• 11:48
  can
• 11:48
  rest
• 11:48
  assured
• 11:48
  that
• 11:49
  your
• 11:49
  data
• 11:49
  is
• 11:50
  going
• 11:50
  to
• 11:50
  have,
• 11:50
  you
• 11:50
  won't
• 11:50
  pass
• 11:51
  this
• 11:51
  on
• 11:51
  to
• 11:52
  Tesco
• 11:53
  for
• 11:54
  a
• 11:54
  good
• 11:54
  reason.
• 11:54
  A
• 11:55
  separate
• 11:55
  entity.
• 11:55
  Right.
• 11:56
  Smart.
• 11:57
  Okay,
• 11:57
  you
• 11:57
  were
• 11:57
  on
• 11:58
  stage.
• 11:58
  Tell
• 11:59
  us
• 11:59
  a
• 11:59
  little
• 11:59
  bit
• 11:59
  about
• 12:00
  what
• 12:00
  you
• 12:00
  are
• 12:00
  going
• 12:01
  to
• 12:01
  talk
• 12:01
  about.
• 12:01
  Have
• 12:02
  you
• 12:02
  been
• 12:02
  on.
• 12:02
  I
• 12:02
  have
• 12:02
  been.
• 12:03
  Yesterday.
• 12:03
  Yesterday
• 12:04
  you
• 12:04
  were
• 12:04
  on
• 12:04
  stage.
• 12:05
  What
• 12:05
  did
• 12:05
  you
• 12:05
  talk
• 12:06
  about?
• 12:06
  What
• 12:06
  did
• 12:06
  Chris
• 12:06
  and
• 12:07
  I
• 12:07
  miss?
• 12:08
  We
• 12:08
  talked
• 12:08
  a
• 12:09
  lot
• 12:09
  about
• 12:10
  the
• 12:10
  challenges
• 12:11
  in
• 12:12
  the
• 12:12
  current
• 12:12
  grocery
• 12:13
  environment,
• 12:14
  in
• 12:14
  e
• 12:14
  commerce.
• 12:16
  And
• 12:16
  I
• 12:17
  think
• 12:17
  we
• 12:18
  summarize
• 12:19
  this,
• 12:20
  the
• 12:20
  outlook
• 12:21
  over
• 12:21
  the
• 12:21
  next
• 12:21
  five
• 12:22
  years
• 12:22
  being
• 12:22
  very
• 12:23
  much
• 12:23
  driven
• 12:24
  by
• 12:24
  challenges
• 12:25
  in
• 12:25
  the
• 12:25
  labor
• 12:25
  market,
• 12:26
  whether
• 12:27
  that
• 12:27
  is
• 12:27
  availability,
• 12:28
  whether
• 12:29
  that
• 12:29
  is
• 12:29
  cost,
• 12:30
  it's
• 12:31
  going
• 12:31
  to
• 12:31
  get
• 12:32
  harder.
• 12:33
  So,
• 12:33
  yes,
• 12:34
  automation
• 12:34
  is
• 12:35
  one
• 12:35
  answer
• 12:35
  to
• 12:35
  that.
• 12:37
  But
• 12:37
  also,
• 12:38
  innovation
• 12:39
  doesn't
• 12:39
  always
• 12:40
  mean
• 12:40
  big
• 12:40
  and
• 12:41
  costly
• 12:41
  automation.
• 12:42
  Innovation
• 12:42
  can
• 12:42
  be
• 12:43
  small,
• 12:43
  can
• 12:43
  be
• 12:43
  quiet,
• 12:44
  can
• 12:44
  be
• 12:44
  in
• 12:44
  easy
• 12:45
  steps
• 12:45
  forward.
• 12:46
  For
• 12:47
  us,
• 12:47
  we
• 12:47
  believe
• 12:48
  that
• 12:48
  taking
• 12:49
  the
• 12:49
  cognitive
• 12:50
  load
• 12:50
  away
• 12:50
  from
• 12:51
  people,
• 12:51
  making
• 12:52
  decisions
• 12:53
  easier,
• 12:53
  making
• 12:54
  the
• 12:54
  learning
• 12:55
  curve
• 12:55
  as
• 12:55
  short
• 12:55
  as
• 12:56
  possible,
• 12:56
  will
• 12:57
  have
• 12:57
  an
• 12:57
  immense
• 12:57
  positive
• 12:58
  benefit
• 12:59
  on
• 12:59
  a
• 12:59
  constrained
• 13:00
  market.
• 13:00
  If
• 13:01
  you
• 13:02
  have
• 13:02
  an
• 13:02
  operation
• 13:03
  in
• 13:03
  which
• 13:03
  someone
• 13:04
  can
• 13:04
  get
• 13:04
  up
• 13:04
  to
• 13:04
  speed
• 13:05
  in
• 13:05
  hours
• 13:06
  and
• 13:06
  get
• 13:06
  mastery
• 13:07
  in
• 13:08
  a
• 13:08
  few
• 13:08
  days,
• 13:09
  it's
• 13:09
  a
• 13:09
  very,
• 13:09
  very
• 13:09
  different
• 13:10
  world
• 13:10
  and
• 13:11
  it's
• 13:11
  much,
• 13:11
  much
• 13:11
  easier
• 13:12
  to
• 13:12
  manage.
• 13:12
  Yeah,
• 13:12
  it's
• 13:13
  a
• 13:13
  tough
• 13:13
  proposition
• 13:13
  in
• 13:14
  the
• 13:14
  grocery
• 13:14
  business,
• 13:14
  for
• 13:15
  sure.
• 13:15
  Without
• 13:15
  a
• 13:15
  doubt.
• 13:15
  All
• 13:16
  right,
• 13:16
  well,
• 13:16
  let's
• 13:16
  get
• 13:16
  you
• 13:16
  out
• 13:16
  of
• 13:16
  here
• 13:16
  on
• 13:17
  this.
• 13:17
  I'm
• 13:17
  curious.
• 13:17
  We
• 13:17
  were
• 13:18
  joking
• 13:18
  before
• 13:18
  we
• 13:18
  got
• 13:18
  started,
• 13:19
  too,
• 13:19
  that,
• 13:19
  you
• 13:19
  know,
• 13:19
  you've
• 13:20
  been
• 13:20
  in
• 13:20
  position
• 13:20
  for
• 13:21
  about
• 13:21
  a
• 13:21
  month,
• 13:21
  right?
• 13:22
  Give
• 13:22
  or
• 13:22
  take,
• 13:22
  you
• 13:22
  know,
• 13:23
  and
• 13:23
  it's
• 13:23
  a
• 13:24
  new
• 13:24
  venture.
• 13:24
  How
• 13:24
  are
• 13:25
  you
• 13:25
  gonna
• 13:25
  define
• 13:25
  success?
• 13:26
  Like,
• 13:26
  if
• 13:26
  we're
• 13:27
  talking
• 13:27
  to
• 13:27
  your
• 13:27
  next
• 13:27
  grocery
• 13:28
  shop,
• 13:28
  what
• 13:28
  do
• 13:29
  you
• 13:29
  hope
• 13:29
  to
• 13:29
  have
• 13:29
  accomplished?
• 13:30
  We
• 13:31
  want
• 13:31
  to
• 13:31
  have
• 13:32
  helped
• 13:32
  as
• 13:33
  many
• 13:33
  retailers
• 13:33
  as
• 13:33
  possible
• 13:34
  on
• 13:34
  this
• 13:35
  journey.
• 13:35
  It's
• 13:36
  as
• 13:36
  simple
• 13:36
  as
• 13:36
  that,
• 13:36
  that
• 13:36
  we
• 13:37
  want
• 13:37
  to
• 13:38
  help
• 13:39
  people
• 13:39
  do
• 13:39
  the
• 13:39
  steps,
• 13:40
  whether
• 13:40
  they're
• 13:40
  early
• 13:40
  on
• 13:40
  in
• 13:41
  this
• 13:41
  journey
• 13:41
  or
• 13:42
  whether
• 13:42
  they
• 13:42
  are,
• 13:43
  you
• 13:43
  know,
• 13:43
  in
• 13:43
  really
• 13:43
  high
• 13:44
  volumes.
• 13:44
  How
• 13:45
  can
• 13:45
  we
• 13:45
  truly
• 13:46
  partner
• 13:46
  with
• 13:46
  you?
• 13:47
  Will
• 13:47
  someone
• 13:47
  describe
• 13:48
  us
• 13:48
  as
• 13:48
  a
• 13:49
  partner
• 13:50
  on
• 13:50
  that
• 13:51
  journey?
• 13:51
  I
• 13:51
  think
• 13:51
  that's
• 13:52
  the
• 13:52
  single
• 13:52
  biggest
• 13:53
  thing
• 13:53
  for
• 13:53
  me.
• 13:53
  So
• 13:53
  having
• 13:53
  that
• 13:54
  reputation
• 13:54
  as
• 13:54
  a
• 13:55
  partner
• 13:55
  here
• 13:55
  at
• 13:55
  this
• 13:56
  time
• 13:56
  next
• 13:56
  year,
• 13:56
  that's
• 13:57
  key
• 13:57
  to
• 13:57
  you?
• 13:57
  Absolutely.
• 13:58
  That's
• 13:58
  wonderful.
• 14:00
  All
• 14:00
  right.
• 14:00
  All
• 14:01
  right.
• 14:01
  That
• 14:01
  wraps
• 14:01
  us
• 14:02
  up.
• 14:02
  That
• 14:02
  wraps
• 14:02
  us
• 14:02
  up,
• 14:03
  man.
• 14:03
  Thanks
• 14:03
  so
• 14:04
  much
• 14:04
  to
• 14:04
  Oliver.
• 14:05
  We
• 14:05
  appreciate
• 14:05
  you
• 14:06
  for
• 14:06
  being,
• 14:07
  for
• 14:07
  taking
• 14:07
  the
• 14:08
  time
• 14:08
  to
• 14:08
  be
• 14:08
  with
• 14:08
  us
• 14:08
  from
• 14:09
  transcend
• 14:09
  retail
• 14:10
  solutions.
• 14:11
  Thanks
• 14:11
  again
• 14:11
  to
• 14:11
  fusion
• 14:12
  group
• 14:12
  for
• 14:13
  helping
• 14:13
  us
• 14:14
  bring
• 14:14
  you
• 14:14
  all
• 14:14
  of
• 14:15
  this
• 14:15
  content
• 14:15
  from
• 14:15
  grocery
• 14:16
  shop.
• 14:16
  And
• 14:17
  stay
• 14:17
  tuned.
• 14:17
  We
• 14:17
  have
• 14:17
  two
• 14:17
  more
• 14:18
  interviews
• 14:18
  this
• 14:18
  afternoon,
• 14:19
  but
• 14:19
  until
• 14:20
  then,
• 14:20
  be
• 14:20
  careful
• 14:20
  out
• 14:21
  there.