Latest / Keys To The Shop : Equipping Coffee Shop Leaders
Fear or Inspiration?
Which one best describes how staff react to your presence in the cafe? The problem is that, no matter what, management will always be seen in a different light than a barista. The authority managers carry creates a certain tension and that tension either will lead to people fearing you, or being inspired by you. Today we will chat about embracing your authority, breaking down needless tension, and investing in your staff to create a culture that sees your authority in positive light and avoids the all to common fear based authority that drive people from your business.
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The skinny
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