Latest / The Catalyst for the Trades
As AI Gets Better, Your People Need to Get Better Too
AI can make your business faster, more efficient, and more consistent. But if the technology keeps getting better while your people stay the same, what happens next?
In this episode of Catalyst for the Trades, Jennifer Bagley sits down with Erica Leonor, co-founder of Voxa, for a conversation about the human side of customer service, sales, leadership, and AI.
Erica has spent years coaching and training people on something many businesses overlook: how they communicate. Because the right script only gets you so far. Tonality, pace, pauses, listening, presence, and delivery all shape how a…
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