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AviaDev Africa 25 Panel Session "Maximising non-aeronautical revenue: Balancing revenue growth, efficiency and customer service experience in Africa's airports"
This session was recorded on Friday, 13th June, at the AviaDev Africa event in Zanzibar.
The panel discuss innovative strategies for increasing revenue, enhancing passenger satisfaction, and leveraging real estate development around airports.
Success stories from Zanzibar and Guinea exemplify effective modernization and operational efficiency while maintaining customer experience.
Additionally, Murat Gun from Emirates Leisure Retail discusses their vision for Zanzibar's airport, focusing on creating an experience in tune with the island's vibe and local culture.
The session concludes with a…
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