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NY Domestic Violence Hotline Fails Victims | Albany News
A damning audit reveals New York’s domestic violence hotline is failing victims—calls and texts go unanswered, and multilingual responses are often hilariously wrong or nonexistent. In life-or-death situations, delays could be deadly. The Office for the Prevention of Domestic Violence admits the flaws and says fixes are underway, but oversight was nonexistent until now, with no clear procedures to ensure contractors met critical standards. The hotline, running since 1981 and now managed by Unity House of Troy since 2021, remains vital—but with new accountability measures, the state hopes to…
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