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How One Hospital Cut Readmissions With a Five-Question Phone Call
Episode 42 of The Operator's Manual: Lucas and Luna examine a surprisingly low-tech solution to a costly healthcare problem. They dive into how a single five-question post-discharge phone call helped one hospital system reduce 30-day readmission rates by 18 percent. Lucas walks through the specific questions, the operations behind the call, and why hospitals often overlook simple human interventions. Luna challenges whether this scales beyond that one system, and they discuss the tension between high-tech monitoring and low-touch follow-ups. The episode closes with a reflection on…
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