Latest / Engineering the Intelligent Enterprise
A Workaround Is an Unpaid Process Designer | When a Workaround Hides the Real Process
A process may appear reliable because an operator is quietly compensating for poor layout, unreliable information or an awkward sequence.
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In this episode, Machines With a Human Purpose examines the difference between a process that works by design and one that works because someone has learned how to rescue it.
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The central observation question is simple:
What do you do here that is not written down?
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We consider how to record the answer without blaming the operator, why undocumented action deserves investigation and why a…
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