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Ineffective communication is a silent killer of customer service performance - Interview with Dorian Stone of Grammarly Business
Today’s interview is with Dorian Stone, General Manager of Grammarly Business, who oversees all operations for Grammarly’s integrated business solution. Grammarly is a cross-platform, cloud-based, AI-enabled, writing assistant that reviews spelling, grammar, punctuation, clarity, engagement and delivery mistakes in real-time. Dorian joins me today to talk about customer service and experience, writing and the impact of ineffective communication on productivity and service as well as other areas of business.
This interview follows on from my recent interview – We’re going 100mph. But, we have…
The skinny
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