Latest / Fintech Conversations with Fexingo: Banking, Payments, and Financial Software Companies
How Fintechs Use Voice Cloning for Customer Service
In this episode of Fintech Conversations with Fexingo, Lucas and Luna explore how fintechs are adopting voice cloning technology for customer service. They focus on the case of Bank of America, which began piloting voice clones of its customer service agents in late 2025. The hosts break down the technology behind real-time voice synthesis—how it uses a small sample of a human agent's voice to generate natural responses in milliseconds. They discuss the operational benefits, including a projected 30 percent reduction in average handle time, and the potential cost savings of $200 million…
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