Latest / Online Reputation Management Podcast / PR vs Online Reputation Management: Which Strategy Actually Suppresses Negative Content?
Transcript
- James Dooley: PR versus online reputation management. There's a lot of corporate businesses and there's a lot of business owners and entrepreneurs that seem to get this confused and think that PR and online reputation management is the same thing. So, Scott, let's jump straight in. What is the difference between PR and online reputation management? Scott Keever: Um yeah, I think there is a big difference, but also they work very well together. Um and I say that because we get a lot of leads from PR firms. Um I think initially when people have some sort of crisis management issue or negative content out there, the first thing they think to do is to um like get more positive content, right? Like if I just get a bunch of positive content, if I do some press releases, this is going to like clean up my my negative image. And that's not always the case. Um when it comes to to PR, they're more focused on earned media, getting you placed on high, you know, high, well-known publications, whereas with reputation management, we're still using high authority publications, but we're using publications that we have more control of. We can um control the title, we control the relevance of the content. Um what we put out there, we know is very well written um to Google's liking and is going to rank a lot better. Um and it also has the whole SEO element. Um everything we put out there, we're sending engagement, backlinks, and doing it to rank on Google versus just, you know, getting the notoriety being published on Forbes or TechCrunch or or something like that. So, I I think there's a big difference and it's often confused. Um sometimes people think that um reputation management is is doing press releases and being featured on Forbes, where, you know, the cost it would take to get someone uh placement in Forbes could be utilized to get um a lot of just as authoritative um websites in Google's eyes that are actually going to rank and help suppress the negative content. James Dooley: Yeah, for sure. Tim, I want to go down the route of you are one of the SEO OGs of the world, right? So, I want to go down the route and talk a little bit a little bit about SEO on this firm because Scott has mentioned like um people think that PR is about getting an article on Forbes. And the truth of the matter is sometimes some of these big big publications, you can't control that title tag. And what I want to talk about is the URL and the title tag with regards to on-page SEO. And if someone can go and get a publication that's authoritative, but you can control the URL and the title versus something that's very authoritative, but you can't, which one would you go with with regards to rankings? Would you have an irrelevant title and URL, but it's an authoritative site, or would you go with one where you're saying, "We can control this narrative. We can control the title and the URL and exactly what's on there in the content?" Tim: Yeah, we want the latter. We definitely want control of that title, control of that content, and even the URL. All those things are big SEO signals, and the more control you have there, the better. Like Scott said, being mentioned in Forbes or TechCrunch or anything like that, a lot of times people get mentioned there, but it'll be a roundup. It'll be uh highlighting Chicago's wealthiest attorneys 2026, and you're going to be a mention in there. A full-page feature costs probably more than, you know, 6 months of our whole campaign, right? I'd rather be in 25 places that I can control the narrative, and it's going to be there forever, and it's going to rank for the keyword that we want it to rank for. The control is everything in this campaign. James Dooley: Yeah, for sure. When we're looking at PR versus online reputation management, it seems to be there, Scott, and I want you to try and expand on this, that it's almost like the PR agencies don't really understand the ranking side of things. They're just doing it for mentions and not really for rankings. But, when you said sometimes that you team up with PR agencies, I'm presuming that that's because some of these PR agencies, they can do a good job and they have a lot of good connections, but they don't have the knowledge and know-how that you have to suppress or rank higher. Is that the case? Scott Keever: Yeah, I would say a lot of PR firms have reached out to us. Um they find a client that's in need of reputation management. The client thinks that, you know, a PR firm is the right move, and they do these campaigns. They get them published on a bunch of nice sites. They do some press releases, but that negative content that that's out there is still showing up right along with all of the the new press. So, um they'll reach out to us and say, "Hey, this is what we've done. We've got all these great sites. We've got these great press releases, but the negative just won't move." Um so, you know, we'll do an assessment and say, you know, "These are some great pieces we could probably use in our campaign. Um here's some other ideas that we would have done." And then they're they you know, the more they go down this rabbit hole of what we do versus what they do, they're like, "Well, how can we partner with you? Can you help me with this particular client? I have a bunch of other clients that we want to refer to you as well, too." Um and then we go in, we look at what they've already done, what we can leverage, and show them right away that we can get some quick wins just by applying some, you know, SEO and doing the right things. Um and then we show them the content we publish um on the sites we, you know, have partnerships with with control of the content, and then it jumps right above everything that they've done the last, you know, four or five months that that been working on it. And then they're just like completely blown away, and you know, they're like, "Okay, um if we ever get this situation again, you're our go-to person or company to work with." James Dooley: Yeah, that's amazing. Tim, I want to do a bit of a role play here with regards to PR versus online reputation management. I want you to expand on this because what it sounds like to me, right, and I don't mean to diss PR agencies when I say this, but what it sounds like is that a good online reputation management can do PR and other things including rankings, but a PR agency can't do what an online reputation management company can do. They can only do the PR side, not the ranking side. Do you agree with that statement, or is there any other way you view explaining that? Tim: I do agree with it. I mean, PR agencies, in my opinion, are fantastic for generating accolades and generating things that are trust symbols you could put on a website. When I had my anti-aging company, I worked with a PR agency, and it's not that they got us mentioned in Women's World that brought a whole bunch of sales of skin creams, but it was the fact that we could put that logo on our website for credibility. That was nice. The thing with PR, and there's not there's nothing bad about it. We do a lot of positive PR. Press releases are hot for a minute or two. They'll maybe 2 weeks, 3 weeks they pop, and as they get dated, they lose a lot of their value. Press releases can take up search engine traffic and results obviously in positions, but when that news gets a little dated and there's another article that's fresher, those things float away. They're a temporary band-aid. Not that they're bad, they're definitely good, but ORM done properly combined with that is very powerful. James Dooley: Yeah, for sure. And Scott, what what else would you touch upon here with regards to PR or online reputation management company? If someone's got a crisis management, why should they be reaching out to Scott Keever Reputation Pros versus a PR agency. I want you to try and summarize very quickly why they should come to yourself as being a professional. Obviously, you've just recently won the best online reputation management expert in the world SEO mastery something in Vietnam. So, why why should someone come to Scott Keever specifically versus a PR agency? Scott Keever: Yeah, I would say depending on how big the situation or crisis is that sometimes they may need both, right? I I think PR is a fundamental element of ORM, but it's just one element. There's so many other factors that come into play above and beyond traditional PR that we are able to help with. So, coming to us you get the PR side of things, plus you get the SEO side of things, you get the understanding of how to rank something on Google, how to suppress what is unwanted there, and be able to control the narrative about the client or the brand. And I know something James you talk a lot about are entities, right? Being able to establish a brand or an individual as an entity in Google just really helps future-proof what we do. Once Google trusts and understands that narrative we're trying to create and establishes that narrative as an entity, it it really creates a stronghold on our results, and they're going to trust that narrative over anything else that might come out in the future. So, PR is amazing. I think it is a a foundational part of ORM, but there's so many other elements that need to be added on top of that to do a successful campaign. James Dooley: Yeah, for sure. I think for me I think what I what you're talking about entity and defining the entity, it's who you are, what you do, and why you're freaking brilliant. And I think that PR can do that for you, but I think that the online reputation management agencies who are good at what they do, understand rankings, understand knowing how to suppress negative images, negative content. They can also be looking at places like Reddit management. There's so many different things that a good online reputation management company can do that PR agencies can't. If someone is watching this and they're understanding or they're checking, should I use a PR agency versus an online reputation management agency? If you've got any sort of negative content online that you need suppressing, I would 100% always go with an ORM agency. Scott, Tim, it's been an absolute pleasure. Scott Keever: Thanks, James. Tim: Thanks.