Resident Expert: Bill Staikos on the CX landscape in 2026

The Agile Brand with Greg Kihlström® | What CMOs Need to Know About Marketing Technology, AI & CX · May 15, 2026 · 27m

As a leader, you often spend so much time on the strategies and tactics that keep your brand growing that it’s difficult to keep up with what’s going on in the background with the platforms and the companies behind them.

That’s why I’m always glad to talk with our guest today, who is both focused on the business of CX as well as the business behind CX and the SaaS platforms driving so many customer experiences. I’m excited to talk again with our Resident Expert on the CX and MarTech platform landscape.

We talked right at the beginning of 2026 as a look back at last year. Now that we’ve had a…