Latest / The Refrigeration Mentor Podcast / Episode 380. Key Things To Know To Master Supermarket Refrigeration

Transcript

Episode 380. Key Things To Know To Master Supermarket Refrigeration · The Refrigeration Mentor Podcast

0:00
Speaker: What's up everyone?
0:01
Speaker: Trevor Matthews here.
0:02
Speaker: Super glad that you're here.
0:03
Speaker: Listening again.
0:05
Speaker: We're diving deep into helping
0:08
Speaker: technicians and contractors out
0:10
Speaker: there.
0:11
Speaker: Some of the training that's
0:12
Speaker: happening right now is really
0:14
Speaker: making a massive difference in
0:16
Speaker: businesses and technicians
0:18
Speaker: lives.
0:19
Speaker: Reducing callbacks, really
0:22
Speaker: decreasing troubleshooting
0:23
Speaker: times.
0:24
Speaker: And the biggest thing is really
0:26
Speaker: helping increase confidence and
0:28
Speaker: confidence.
0:29
Speaker: That is what I'm seeing on all
0:31
Speaker: these contractor trainings I'm
0:32
Speaker: doing technicians coming into
0:34
Speaker: the supermarket academy, coming
0:35
Speaker: into the CO2 trainings and just
0:38
Speaker: leveling up.
0:39
Speaker: And it's all them.
0:40
Speaker: It's not me, it's them.
0:41
Speaker: It's me helping guide them and
0:44
Speaker: showing them what I really wish
0:48
Speaker: I had when I was two, three,
0:50
Speaker: four, five years in the
0:52
Speaker: industry.
0:53
Speaker: There's a lot to know in supermarket refrigeration.
0:56
Speaker: There is so much to know and you do not learn this overnight, but
1:01
Speaker: you can learn it a lot faster when you have the right coaches,
1:05
Speaker: the right mentors, the right training, the right attitude.
1:08
Speaker: And that's really what it is.
1:11
Speaker: The technicians that come into the program in contractor
1:15
Speaker: trainings are, I see by the end, of course, I see a difference in
1:20
Speaker: so many technicians.
1:21
Speaker: They're like, oh, there's an
1:22
Speaker: online training or or it's an
1:24
Speaker: online course, like I want more
1:26
Speaker: hands on.
1:27
Speaker: But when they get into the course and I walk through some
1:30
Speaker: of the assignments that they have to do by getting pictures
1:33
Speaker: and trend graphs and pulling parameters and going to look at
1:37
Speaker: different levels, taking pressures of off the system.
1:40
Speaker: They're just like, Holy smokes, I've never done this before.
1:44
Speaker: Or walking through the things
1:46
Speaker: that I'm going to talk about
1:47
Speaker: today.
1:47
Speaker: The key things if you want to be
1:49
Speaker: an expert at or become an expert
1:52
Speaker: at refrigeration supermarket
1:54
Speaker: refrigeration, there are some
1:55
Speaker: things that you need to
1:55
Speaker: understand you got to practice
1:57
Speaker: at.
1:58
Speaker: And this is why I'm so good at really leveling people up is
2:02
Speaker: because I've got a process.
2:03
Speaker: When I take on a course and I, a
2:06
Speaker: contractor hires me and I have
2:07
Speaker: fifteen or twenty technicians in
2:09
Speaker: a program, and when I walk
2:11
Speaker: through them, the step by steps
2:12
Speaker: on what I like to see, it is
2:14
Speaker: such a I see such a change in
2:17
Speaker: some of these technicians by the
2:18
Speaker: end of it, on their approach and
2:22
Speaker: on the way they tackle a service
2:24
Speaker: calls versus when they start,
2:25
Speaker: and really they pull out the
2:29
Speaker: different things that I'm
2:29
Speaker: teaching.
2:30
Speaker: So what is really great?
2:32
Speaker: Those technicians that get it,
2:33
Speaker: they use their skills, but they
2:35
Speaker: take different pieces of these
2:36
Speaker: programs that I build and add to
2:39
Speaker: their arsenal of
2:40
Speaker: troubleshooting, of service, of
2:43
Speaker: startup.
2:43
Speaker: And that's just what's really
2:45
Speaker: the biggest game changer is
2:46
Speaker: these technicians wanting to
2:48
Speaker: level up.
2:49
Speaker: I know I'm in a course right now.
2:51
Speaker: I have about fifteen, sixteen technicians in.
2:54
Speaker: It's an eight week CO2 course
2:56
Speaker: and the the technicians are
2:59
Speaker: going out and getting the
3:01
Speaker: pictures.
3:02
Speaker: They're getting the pads, they're getting the
3:04
Speaker: refrigeration schedules, they're getting the I o schedules.
3:07
Speaker: They're getting the wiring diagram.
3:08
Speaker: So if that's something that you
3:09
Speaker: do, even if you never taken a
3:11
Speaker: program with me, start doing
3:13
Speaker: that.
3:13
Speaker: Start looking at these pads,
3:15
Speaker: matching them up to the wiring
3:16
Speaker: diagram, matching them up to the
3:18
Speaker: I o list, and then looking at
3:20
Speaker: the refrigeration schedule,
3:21
Speaker: because that's how you set it
3:22
Speaker: all up.
3:23
Speaker: That's how you set it all up.
3:25
Speaker: And inside the program I see these technicians, you know,
3:29
Speaker: they're they're messaging me.
3:30
Speaker: They're coming into the community, the refrigeration
3:32
Speaker: mentor community, and just starting to ask more questions.
3:36
Speaker: Getting into the demos and
3:38
Speaker: actually going in and and taking
3:40
Speaker: pictures of the trend graphs and
3:42
Speaker: looking at me and Andrew were
3:43
Speaker: on, uh, Andrew Freiberg, part of
3:46
Speaker: the refrigeration mentor
3:47
Speaker: community, part of refrigeration
3:48
Speaker: mentor team.
3:49
Speaker: He we were doing some, uh, fine tuning of a rack, a few racks
3:53
Speaker: there last week and just taking because we're still learning.
3:57
Speaker: Honestly, I've been doing CO2 refrigeration since training it
4:01
Speaker: since twenty fifteen.
4:02
Speaker: Fine tuning it, servicing, starting up different systems
4:06
Speaker: with contractors, manufacturers.
4:08
Speaker: And I'm still learning.
4:10
Speaker: So we're last week we were.
4:11
Speaker: Fine tuning and Andrew was at a
4:12
Speaker: store and he was like, dude
4:14
Speaker: Trevor man, this this does not
4:15
Speaker: look right.
4:16
Speaker: It doesn't look right to me.
4:18
Speaker: The the gas cooler pressure is all over the place.
4:22
Speaker: And so when we looked at it, it's like running at eighty,
4:25
Speaker: eighty degrees of Fahrenheit.
4:27
Speaker: You know what I mean?
4:27
Speaker: Like thirty degrees Celsius.
4:29
Speaker: Like way too high.
4:31
Speaker: And, uh, and it's cold out.
4:33
Speaker: It's like in California, it's like sixty degrees Fahrenheit.
4:35
Speaker: It's like like what's going on.
4:37
Speaker: So we spend some time looking at
4:38
Speaker: it, looking at all the
4:39
Speaker: parameters, looking at all the
4:40
Speaker: set points, getting into the
4:41
Speaker: flex combiners and just kind of
4:43
Speaker: looking at all these different
4:44
Speaker: trend graphs.
4:45
Speaker: And then what we noticed that
4:46
Speaker: there was just a bunch of
4:48
Speaker: parameters just not set up
4:49
Speaker: properly.
4:50
Speaker: Not maybe not because the the person who set it up didn't know
4:56
Speaker: I we don't know.
4:57
Speaker: Right.
4:57
Speaker: But what we did take a look at is that we were looking at the
5:01
Speaker: parameters and actually looking through the combiner and
5:05
Speaker: looking, is it supposed to be a temperature or is it supposed to
5:08
Speaker: be a delta temperature?
5:09
Speaker: Is it supposed to be a
5:11
Speaker: transducer from the outdoor air
5:14
Speaker: temperature?
5:14
Speaker: Or is it supposed to be the drop leg sensor?
5:16
Speaker: And then we look through all these different graphs.
5:18
Speaker: We looked at the ramping speed of the fans, and then we looked
5:22
Speaker: coming back into where's the wiring and wiring diagrams?
5:26
Speaker: Where's the refrigeration schedule?
5:28
Speaker: What is that supposed to be set for.
5:31
Speaker: And then it came back to there
5:33
Speaker: was multiple, uh, multiple
5:36
Speaker: parameters that weren't set up
5:38
Speaker: correctly.
5:39
Speaker: And the biggest one that we found was that for the outdoor
5:43
Speaker: air temperature, someone select the drop leg temperature so that
5:48
Speaker: that was the big problem there.
5:49
Speaker: Like, and that that could have happened.
5:51
Speaker: You could have fat fingered that one.
5:52
Speaker: You know what I mean?
5:53
Speaker: Like, that can happen, uh, by just picking because it's a gas
5:56
Speaker: cooler air in and gas cooler.
6:00
Speaker: So it depends on who's naming these as well.
6:02
Speaker: This is there's no standard
6:03
Speaker: naming, even though in the E3
6:05
Speaker: there's more.
6:06
Speaker: You get a lot more letters in there.
6:09
Speaker: It all depends who's writing in that wording.
6:12
Speaker: And so there's no standards.
6:14
Speaker: And that's one of the things that I'm going to start working
6:16
Speaker: on is building that out there.
6:18
Speaker: What like what you should really put in there.
6:20
Speaker: So you really understand that.
6:22
Speaker: And it all depends on the brand of controller.
6:24
Speaker: Microthermal is going to be different than Danfoss.
6:26
Speaker: It's going to be different than E3 and so on and so forth.
6:29
Speaker: But that big part.
6:31
Speaker: And just like in that trend
6:32
Speaker: graph, from now going back to
6:34
Speaker: this CO2 training I'm doing with
6:36
Speaker: this contractor, the guys are
6:37
Speaker: coming back with these trend
6:39
Speaker: graphs and they're looking and
6:40
Speaker: they're like, Holy smokes, do
6:40
Speaker: you see?
6:41
Speaker: See this where our flash tank is going from four eighty all the
6:45
Speaker: way up to five eighty.
6:48
Speaker: Okay.
6:48
Speaker: So it's going from you know,
6:50
Speaker: it's almost like three or four
6:52
Speaker: bar.
6:53
Speaker: Um, no. So sorry.
6:54
Speaker: So probably like seven bar range up and down.
6:59
Speaker: Okay.
6:59
Speaker: So it's like almost one hundred eighty to one hundred psi up and
7:02
Speaker: down flash tank.
7:03
Speaker: And so they're looking at this
7:04
Speaker: and like what is what is causing
7:06
Speaker: this now is this the high
7:07
Speaker: pressure valve.
7:09
Speaker: Is it the flash gas bypass valve.
7:11
Speaker: Is it the eaves like on the case.
7:14
Speaker: Case.
7:14
Speaker: Uh, is it the gas cooler fans.
7:17
Speaker: And this is what this is better thinking than just going in.
7:21
Speaker: Oh, well, it must be the gas cooler.
7:22
Speaker: Or it must be this.
7:23
Speaker: No. When we're looking at a CO2
7:25
Speaker: system, it's a full there's a
7:27
Speaker: full dynamics.
7:29
Speaker: And now they're starting to think a little bit more.
7:31
Speaker: Well, let's look at the opening percentage of this valve.
7:33
Speaker: Let's look at the opening percentages.
7:35
Speaker: Valve valve.
7:36
Speaker: Why is this valve stopping right here.
7:38
Speaker: What's limiting it to ninety percent.
7:42
Speaker: And why do we see it only hits
7:44
Speaker: there and it doesn't go any
7:45
Speaker: higher okay.
7:46
Speaker: Then we go in and check.
7:47
Speaker: Okay.
7:47
Speaker: Well it's limited there.
7:49
Speaker: Why is it limited?
7:49
Speaker: Well on the p p some
7:52
Speaker: manufacturers will put maximum
7:54
Speaker: opening percentage for that
7:56
Speaker: valve because they've tested
7:57
Speaker: they know that valve is so
7:58
Speaker: oversized you're never going to
8:00
Speaker: need to get over say, sixty
8:01
Speaker: percent or this example was
8:03
Speaker: ninety percent.
8:04
Speaker: And so that example was ninety percent.
8:06
Speaker: The the thing is, is that
8:08
Speaker: they're starting to think
8:09
Speaker: differently.
8:09
Speaker: They're going into service calls
8:11
Speaker: with more of an open mind, not
8:12
Speaker: not really having that fear of a
8:15
Speaker: high pressure.
8:15
Speaker: The high pressure doesn't really matter anymore.
8:17
Speaker: It's understanding the system as a whole, understanding like
8:20
Speaker: where you can create dry ice and why dry ice happens.
8:23
Speaker: A lot of people still like well, here, dry is real bad.
8:25
Speaker: Well, dry ice is basically
8:26
Speaker: you're going to get it in your
8:28
Speaker: hoses.
8:28
Speaker: That's where you're going to see it everywhere else.
8:30
Speaker: If you do proper services, just like HFC, RAC, you're not going
8:34
Speaker: to get any dry ice.
8:36
Speaker: Usually the only time you'll see dry ice, if maybe you got a
8:39
Speaker: valve like a liquid line valve that's busted and you can't pump
8:42
Speaker: that down and you've got to cut it out and you got to isolate it
8:45
Speaker: into other spots.
8:46
Speaker: So you got to cut that pipe there or get it out through a,
8:51
Speaker: through a access fitting.
8:53
Speaker: And then all of a sudden you'll
8:54
Speaker: get some dry ice in that, that
8:55
Speaker: line.
8:56
Speaker: That can happen.
8:57
Speaker: But usually if you're doing
8:58
Speaker: standard service, there's no way
9:00
Speaker: you should be getting dry ice,
9:01
Speaker: maybe in the filter dryer in the
9:04
Speaker: canister there.
9:04
Speaker: But even if you do it right, you should not even get dry ice in
9:07
Speaker: there because you should be taking anything left that's in
9:11
Speaker: there from your flash tank pressure, because that's what
9:14
Speaker: it's going to be in there.
9:14
Speaker: Your receiver pressure in that
9:16
Speaker: liquid line filter dryer, and
9:18
Speaker: you're just going to put it in
9:18
Speaker: the suction.
9:19
Speaker: Right.
9:19
Speaker: Any of the vapor.
9:20
Speaker: So you get it down to that two
9:22
Speaker: hundred bar fifty sorry two
9:23
Speaker: hundred psi or fourteen fifteen
9:25
Speaker: bar.
9:26
Speaker: That's just that's it.
9:28
Speaker: And so then these are the process.
9:30
Speaker: So this is what I love about these courses.
9:32
Speaker: And then I continue to hear from service managers like Trevor.
9:35
Speaker: My lead guys aren't getting so many so many calls.
9:37
Speaker: So if you're that lead guy out there you understand what's
9:41
Speaker: happening right now.
9:42
Speaker: You're getting all the calls
9:43
Speaker: from those lower level skill
9:46
Speaker: guys.
9:46
Speaker: And really, it's not their fault
9:48
Speaker: because they weren't trained on
9:50
Speaker: the process.
9:50
Speaker: Like the way I train new
9:53
Speaker: technicians who have a couple of
9:54
Speaker: years are different than I train
9:56
Speaker: when I have guys that are doing
9:57
Speaker: it for ten or fifteen years,
9:59
Speaker: because there's different
10:00
Speaker: knowledge, knowledge paths and
10:03
Speaker: different ways to to really
10:05
Speaker: access different parts of the
10:07
Speaker: brain.
10:08
Speaker: And that's why a lot of times in the courses, because I'm doing
10:11
Speaker: like a lot of this online, I'm showing them, you got to get out
10:14
Speaker: that that pad, that site, you got to have it printed off.
10:18
Speaker: You got to have that wiring
10:19
Speaker: diagram printed off the IO, your
10:22
Speaker: own stapled together or on big
10:24
Speaker: sheets.
10:25
Speaker: And then you got to have your markers or different colored
10:27
Speaker: pens there, and you got to start writing on this stuff.
10:30
Speaker: So I know this line goes up to my heat reclaim.
10:33
Speaker: My heat reclaim is thirty five percent open at this point.
10:35
Speaker: Why is it thirty five percent open?
10:37
Speaker: What is it?
10:38
Speaker: Why is it open thirty five percent and we're bypassing ten
10:43
Speaker: fifteen psi differential.
10:46
Speaker: Okay.
10:47
Speaker: We got to figure that out.
10:48
Speaker: Why is that even happening at
10:49
Speaker: this point we need to understand
10:51
Speaker: that.
10:51
Speaker: And then you write down all the electrical stuff.
10:54
Speaker: You have your electrical plans in front of you.
10:55
Speaker: So okay I got five seventy five
10:57
Speaker: come in or I got four sixty
10:59
Speaker: coming in.
10:59
Speaker: I got two eight or two thirty coming in.
11:01
Speaker: You write that stuff down and
11:02
Speaker: you do this on a step by step
11:03
Speaker: approach.
11:04
Speaker: And when I'm in these training programs, I'm teaching it.
11:07
Speaker: And the guys honestly, those
11:09
Speaker: technicians that are doing this,
11:10
Speaker: they're fast tracking all the
11:11
Speaker: other guys.
11:12
Speaker: And I see it, I see newer technicians only three or four
11:15
Speaker: years in, out troubleshooting.
11:17
Speaker: The guys that have been doing it ten or twelve years who are not
11:19
Speaker: doing it this way, taking down the data, that's what it is.
11:23
Speaker: Looking at the data, understanding the trend graph.
11:25
Speaker: Understanding percentage of valves open.
11:27
Speaker: Understanding the different levels.
11:29
Speaker: When when something.
11:30
Speaker: The sequence of operation of things happening.
11:34
Speaker: That's it.
11:35
Speaker: Because everything in refrigeration is facts.
11:37
Speaker: I used to think that I used to assume a lot, because I didn't
11:40
Speaker: know how to do refrigeration when I started out.
11:42
Speaker: I'll be honest with you, I didn't know.
11:44
Speaker: I learned the hard way.
11:45
Speaker: I broke a lot of things.
11:46
Speaker: I had some lots of great people who wanted to help, for sure.
11:50
Speaker: There was a lot of great people, but there were only a couple
11:52
Speaker: years ahead of me.
11:54
Speaker: There was there was a few old school guys that were.
11:56
Speaker: They showed me some stuff.
11:57
Speaker: They would grab pipe, they'd hold it here, make sure it is
12:00
Speaker: cold, make sure this is warm.
12:01
Speaker: But there was not really a process behind it.
12:04
Speaker: And this is the process that I teach in my program.
12:07
Speaker: I'm giving it to you here right now.
12:09
Speaker: Need to understand that wiring diagram.
12:12
Speaker: Understand that I o schedule
12:14
Speaker: understand that and
12:17
Speaker: refrigeration schedule.
12:18
Speaker: Understand those four things.
12:19
Speaker: And you if you're using those
12:21
Speaker: all honestly you're going to get
12:23
Speaker: better.
12:23
Speaker: And I get this all the time Trevor.
12:25
Speaker: They don't have the needs on site.
12:28
Speaker: Someone took them.
12:29
Speaker: The store is twenty years old.
12:31
Speaker: There is a need somewhere.
12:33
Speaker: If it's from one of the major
12:34
Speaker: manufacturers, there's usually a
12:36
Speaker: need.
12:37
Speaker: Now, the store could have been rented three or four times, but
12:40
Speaker: that base is still the same.
12:42
Speaker: That base rack is still going to be the same, and you can get
12:47
Speaker: that base program base need.
12:50
Speaker: Call up Hussman.
12:51
Speaker: Call up Hill.
12:52
Speaker: Call up.
12:53
Speaker: Call up these manufacturers that give them the serial number.
12:55
Speaker: Give them the address.
12:56
Speaker: And this here is going to really help them find it because I do
13:01
Speaker: it all the time.
13:02
Speaker: I will email husband I will email Hill for for companies.
13:05
Speaker: And they send the they they send it to the guys you know.
13:09
Speaker: And sometimes it takes two or three times to actually get a
13:13
Speaker: hold of the right person.
13:14
Speaker: But that's okay.
13:15
Speaker: Sometimes it takes a few hours to get it.
13:18
Speaker: Twenty years ago it was weeks sometimes, or not getting it at
13:22
Speaker: all because, you know, I didn't even know that.
13:25
Speaker: Something you could do.
13:26
Speaker: But now the manufacturers do want to help.
13:28
Speaker: They want to make it really easy for you.
13:30
Speaker: Most of them, especially a lot
13:31
Speaker: of people there, they want to
13:33
Speaker: make it easier because so that
13:34
Speaker: you like the stuff that you're
13:35
Speaker: working on.
13:35
Speaker: So you talk good about it.
13:37
Speaker: Oh, they got they got good plans.
13:39
Speaker: They got good pads, they got good electrical wiring diagrams,
13:42
Speaker: they got good customer service, they got good support.
13:45
Speaker: And it's not always going to be always good.
13:47
Speaker: But you know what?
13:48
Speaker: When you reach out to them and
13:51
Speaker: you talk to them and really dive
13:55
Speaker: in, they're they're they want to
13:56
Speaker: help.
13:57
Speaker: They want to help for sure.
13:59
Speaker: Because I talk and I know most of them, and they tell me they
14:01
Speaker: want help, but it's sometimes there's just so much going on.
14:05
Speaker: And depending on what time you call and depending on who you
14:08
Speaker: get, you know, there there's humans that are involved.
14:11
Speaker: So there's always that these manufacturers always some good
14:14
Speaker: people who want to help support you, but you call them up, say,
14:17
Speaker: I need these, these I'm at the store, I need these or you're
14:20
Speaker: not at the store yet.
14:21
Speaker: You just took over the store.
14:23
Speaker: Get it?
14:24
Speaker: And I've had I've had some people in the community too.
14:27
Speaker: And this one, one young kid that
14:28
Speaker: who wants to do really good and,
14:31
Speaker: uh, he started to fall afoul of
14:34
Speaker: us, took some programs, leveled
14:36
Speaker: up, and I said, go and get the
14:38
Speaker: pad.
14:38
Speaker: So he went and he talked to his service manager.
14:40
Speaker: He's like, yeah, I'm looking for a pad store.
14:43
Speaker: I can't find it.
14:43
Speaker: Do you know where I can find the pad?
14:46
Speaker: And the service manager was like, I've been doing this for
14:48
Speaker: twenty five years.
14:49
Speaker: You don't need I didn't need a pad.
14:50
Speaker: You don't need a pad.
14:52
Speaker: Now, that's the wrong attitude.
14:53
Speaker: That's not a really good leader, you know.
14:55
Speaker: And there's lots of them out there.
14:58
Speaker: They.
14:58
Speaker: He should add some curiosity because he probably didn't even
15:01
Speaker: know what a pad was when he asked the service manager that
15:04
Speaker: and that's the thing like, and he could have said, well, I
15:08
Speaker: don't know what a piano.
15:09
Speaker: I've been doing this for twenty five years.
15:10
Speaker: I don't really know.
15:10
Speaker: Can you explain what a pad is?
15:12
Speaker: Maybe I can help find maybe if you explain it in a different
15:15
Speaker: way, the piping schematic of the rack, it's the rack drawing.
15:18
Speaker: It's where all the components on the rack lay, like the separator
15:21
Speaker: and the compressors.
15:21
Speaker: Do you know where that's.
15:22
Speaker: He could add some more curiosity than just shutting him down.
15:26
Speaker: And you know what?
15:26
Speaker: That kid's gonna out surpass that service manager.
15:29
Speaker: Definitely in a couple of years, for sure.
15:31
Speaker: And he'll be a better leader just from talking to him.
15:34
Speaker: I haven't even met the other person.
15:35
Speaker: But just from understanding the those reactions.
15:38
Speaker: And every time they go to the
15:39
Speaker: leader, it's just like pushing
15:41
Speaker: them off.
15:41
Speaker: And and I see this.
15:43
Speaker: I have so many technicians, good technicians that come to me that
15:47
Speaker: are actually looking to move or looking to shift because they
15:50
Speaker: understand there are good leaders out there, there's good
15:52
Speaker: service managers, good companies out there that who want to help
15:55
Speaker: train them, who want to help grow, grow them.
15:57
Speaker: And this is the shift.
15:58
Speaker: I'm seeing a massive shift,
16:00
Speaker: especially in the people coming
16:01
Speaker: into the refrigeration mentor
16:02
Speaker: community.
16:03
Speaker: The technicians that are are
16:05
Speaker: following and coming in, coming
16:07
Speaker: in and learning from the
16:08
Speaker: programs.
16:09
Speaker: They want to do a good job, they
16:11
Speaker: want to level up, and most
16:13
Speaker: technicians do.
16:14
Speaker: That's the thing.
16:15
Speaker: Most technicians want to do an amazing job.
16:19
Speaker: The problem is, is that there's not a lot of great training out
16:24
Speaker: there for these technicians.
16:26
Speaker: I talked to one the other day because I call up a lot of
16:30
Speaker: technicians, because I love to find out how they found out
16:33
Speaker: about refrigeration, mentor, how we can help them.
16:35
Speaker: Did they get into all the free
16:37
Speaker: content that we have some free
16:38
Speaker: videos.
16:38
Speaker: What do they need?
16:39
Speaker: Where are they at in their journey?
16:40
Speaker: I love finding that stuff out.
16:42
Speaker: I love working with them because every time I do a course, I call
16:47
Speaker: a lot of the technicians out before we even start the course
16:49
Speaker: to find out about them.
16:50
Speaker: Because I want to know, because
16:51
Speaker: I want to know how I can help
16:53
Speaker: them, because that's my whole
16:54
Speaker: goal, is I want to level them
16:55
Speaker: up.
16:56
Speaker: I really want technicians to
16:57
Speaker: know more than me that that that
16:59
Speaker: means that they're going to be
17:00
Speaker: like out there sharing that
17:01
Speaker: knowledge, because that's what I
17:02
Speaker: want.
17:03
Speaker: If you came into a refrigeration
17:05
Speaker: mentor program through either a
17:07
Speaker: contractor training, one of our
17:08
Speaker: eight week program, come into
17:10
Speaker: the community to come into the
17:11
Speaker: supermarket, academy, whatever
17:13
Speaker: it is, I want you to learn that
17:15
Speaker: stuff and start sharing it with
17:17
Speaker: people, like sharing your
17:18
Speaker: knowledge, explaining it in your
17:20
Speaker: way.
17:20
Speaker: That's what I want because this is how we get a better industry.
17:23
Speaker: This is how we all grow so much faster.
17:27
Speaker: And when I start to to see that
17:30
Speaker: there, that is the shift that
17:32
Speaker: I'm seeing.
17:33
Speaker: Because these technicians, they want to do a good job, but that
17:36
Speaker: training is just not happening.
17:37
Speaker: And getting back to that
17:39
Speaker: conversation I was having with
17:40
Speaker: the technician, he's like, yeah,
17:41
Speaker: Trevor, you know, they do
17:43
Speaker: training, they have an internal
17:44
Speaker: training program.
17:46
Speaker: You know, um, but you know, like
17:48
Speaker: I get a training every two
17:49
Speaker: years.
17:50
Speaker: Maybe I'll go in for a week or five days.
17:52
Speaker: I'm away from my family.
17:53
Speaker: It's it's hard on me to do this.
17:55
Speaker: And they expect, two years later, me to still remember all
17:58
Speaker: that stuff that I never even worked on once every six months.
18:01
Speaker: That is not continuing education.
18:03
Speaker: That is not continuing learning.
18:05
Speaker: That's not real training for if it's every two or three years,
18:09
Speaker: you need consistent training.
18:11
Speaker: Honestly, the best technicians
18:13
Speaker: out there are training every
18:14
Speaker: week.
18:15
Speaker: Maybe it's not literally going
18:16
Speaker: into a one day training because
18:17
Speaker: I don't really that that is
18:19
Speaker: good.
18:19
Speaker: There's a purpose for that.
18:21
Speaker: But that's not the way we do it.
18:23
Speaker: At Refrigeration Mentor, we
18:24
Speaker: think of long term
18:26
Speaker: microlearning, learning weekly,
18:29
Speaker: investing in your time, and
18:30
Speaker: those technicians that are
18:31
Speaker: putting the work in every day,
18:32
Speaker: twenty, thirty, forty minutes
18:34
Speaker: outside work or maybe even
18:36
Speaker: inside work, but something that
18:38
Speaker: is moving the mark for them,
18:40
Speaker: something that they can repeat
18:42
Speaker: repeatable things.
18:43
Speaker: And that's what I try to do.
18:44
Speaker: Like in the Supermarket academy, in these eight week programs, I
18:47
Speaker: try to make it repeatable so the technician can go out in the
18:50
Speaker: field and actually do that work, like if they're going to go
18:53
Speaker: change a strainer or an oil, or do an oil change, do an oil
18:57
Speaker: analysis or get a lab test the steps in the process.
19:00
Speaker: I have lots of technicians like Trevor working on CO2.
19:03
Speaker: I'm pumping against two hundred psi, three hundred psi.
19:07
Speaker: You know, like fourteen fifteen bar.
19:10
Speaker: Why?
19:10
Speaker: You don't have to do that.
19:11
Speaker: There is other ways around.
19:13
Speaker: Don't get me wrong, there are situations there because there's
19:16
Speaker: so many different types of equipment out there that you
19:19
Speaker: could might have to do that in some scenario out there, but
19:21
Speaker: most of the time on commercial refrigeration supermarket racks,
19:26
Speaker: you don't have to pump it in against three four hundred
19:29
Speaker: pounds, because I've had people in the suction of the medium,
19:31
Speaker: then pumping it in that or pumping it into the accumulator
19:35
Speaker: or the oil receiver, and that's flash tank pressure.
19:37
Speaker: You know, you don't have to do that.
19:39
Speaker: There are certain ways that you can isolate stuff.
19:42
Speaker: You can add oil, you can use a vac pump to pull it in.
19:45
Speaker: You can pump down a certain.
19:46
Speaker: There's so many different ways to make it easier for you.
19:49
Speaker: Does it take longer?
19:50
Speaker: Probably.
19:51
Speaker: But the thing is, is doing it
19:53
Speaker: right the first time, making
19:55
Speaker: sure you're not getting any air,
19:56
Speaker: pulling that evacuation later,
19:58
Speaker: saving your arms from pumping,
20:00
Speaker: pumping all that up against all
20:02
Speaker: that pressure.
20:04
Speaker: And it's important to understand
20:07
Speaker: that continuing education
20:09
Speaker: happens continually, not once
20:12
Speaker: every two, three or four years,
20:13
Speaker: because I've had I've done group
20:15
Speaker: trainings where I had
20:16
Speaker: technicians said, this is my
20:17
Speaker: first training.
20:18
Speaker: I've been at Trevor in like ten years, like I've done I stopped
20:21
Speaker: at a wholesaler and did a did a train, but that was not real.
20:25
Speaker: Structured training like you.
20:27
Speaker: Like we went through here because I asked him, when was
20:30
Speaker: the last time you did training?
20:31
Speaker: Well, last time I was, when I
20:32
Speaker: was in school, when I was in
20:34
Speaker: apprentice school.
20:34
Speaker: That was five years ago.
20:35
Speaker: It's like that's way too long.
20:37
Speaker: Especially with the way things are ramping up.
20:40
Speaker: Even with CO2.
20:41
Speaker: Even I work with companies that do CO2 all the time, and I'm
20:44
Speaker: training the technicians that do work on CO2 daily.
20:48
Speaker: They we still need to talk about.
20:50
Speaker: We still need training on
20:51
Speaker: because it's not just it's not
20:52
Speaker: like you're just working on the
20:53
Speaker: same piece of equipment, the
20:54
Speaker: same controllers.
20:56
Speaker: There's a lot of stuff out there to know when we start to get
20:58
Speaker: into setting up Vfds now.
21:00
Speaker: Now, maybe they need to learn a
21:01
Speaker: bit more of the fine tuning side
21:03
Speaker: of it.
21:04
Speaker: How do we fine tune the gas cooler?
21:05
Speaker: How do we fine tune the parallel compressor?
21:07
Speaker: How do we fine tune the system in a whole?
21:10
Speaker: The cases, the the rack itself, the suction groups, there's so
21:14
Speaker: much to it.
21:15
Speaker: But I'll be honest with you, it
21:17
Speaker: comes back to the approach of
21:19
Speaker: your troubleshooting.
21:20
Speaker: And this is what I talk about in these trainings.
21:23
Speaker: When I do an eight week training or supermarket, eight week
21:25
Speaker: training or a CO2 training.
21:26
Speaker: It's getting back to the fundamentals, getting back to
21:29
Speaker: your approach on your troubleshooting, because all
21:31
Speaker: these service calls, especially if it was a good startup and it
21:36
Speaker: was a good, uh, construction, uh, job, a good install.
21:41
Speaker: You don't usually have a lot of
21:42
Speaker: calls at the stores, first of
21:43
Speaker: all.
21:44
Speaker: Second of all, the calls that you do get are the the wear and
21:48
Speaker: tear or the maintenance calls.
21:51
Speaker: They're not heavy, heavy service calls.
21:53
Speaker: Like, all of a sudden every two
21:55
Speaker: months the cases are freezing
21:56
Speaker: up.
21:57
Speaker: Every two months cases are freezing up.
21:59
Speaker: It's a it's usually a setup
22:01
Speaker: issue usually, or a failed
22:04
Speaker: component issue.
22:05
Speaker: Now there were some designs with like hot gas defrost and low
22:09
Speaker: temp defrost that, you know there were there were in the
22:12
Speaker: initial phases when they were doing them fifteen years ago,
22:15
Speaker: ten years ago.
22:16
Speaker: I don't really see that a lot on these like newer hot gas system.
22:21
Speaker: Does it happen?
22:21
Speaker: For sure.
22:22
Speaker: But then it comes back to me is where's the load?
22:25
Speaker: Like if you're doing a hot gas, you need load to be happen.
22:28
Speaker: If you got no load, you're trying to get hot gas.
22:30
Speaker: You're doing heat reclaim as well.
22:32
Speaker: There has to be a give and take.
22:33
Speaker: And this is stuff I teach is like, well, if I got a massive
22:38
Speaker: percent going into defrost, I may not have enough heat to do
22:44
Speaker: the heat reclaim.
22:46
Speaker: Or if the heat reclaim is is just working wide open when a
22:51
Speaker: big load comes on in for a hot gas defrost and then load, one
22:55
Speaker: comes on, then a high one comes on, you might you might not have
22:59
Speaker: enough heat because it's minus twenty five outside.
23:02
Speaker: So then maybe that's supposed to ramp up.
23:05
Speaker: Maybe that rack should be when you're in heat reclaim and
23:09
Speaker: you're going defrost that.
23:10
Speaker: It pushes it up, it overrides the system, pushes it up to a
23:13
Speaker: thousand psi, or pushes it up to ninety or whatever it is, that
23:18
Speaker: system to get that or eighty bar, just push it up so we get
23:22
Speaker: more heat so we can distribute it to defrost stuff.
23:26
Speaker: So you should not have cases
23:27
Speaker: freezing up every, every two
23:29
Speaker: months.
23:29
Speaker: There's something going on.
23:31
Speaker: Maybe it's a piping issue.
23:32
Speaker: Maybe it's not the parameter.
23:33
Speaker: Maybe someone piped it wrong.
23:34
Speaker: That could that happens as well, but it just comes back to
23:38
Speaker: knowing the pad, knowing the wiring diagram, knowing, knowing
23:43
Speaker: the refrigeration schedule, knowing the I o schedule.
23:46
Speaker: And this is it, this is it.
23:48
Speaker: And I see when I get technicians going in and it's on paper,
23:51
Speaker: we're not even in the field yet.
23:52
Speaker: They're not in the field yet because they got to go out and
23:54
Speaker: they got to take all these pictures and they got to get the
23:56
Speaker: trend graphs, and they got to get parameters, and we got to we
23:59
Speaker: got to put it all together.
24:00
Speaker: But when they start piecing
24:01
Speaker: together like, holy smokes, this
24:03
Speaker: makes sense.
24:05
Speaker: I know what they're trying the
24:07
Speaker: manufacturers actually trying to
24:08
Speaker: do.
24:09
Speaker: I know how it's supposed to work normal.
24:12
Speaker: So now when I go into a call and it's not working normal, I know
24:15
Speaker: what to look for.
24:17
Speaker: This is what I love.
24:18
Speaker: And this is continually surprises me.
24:22
Speaker: When a technician reached out or a company reached out afterwards
24:25
Speaker: like, Holy smokes, Trevor!
24:26
Speaker: Like this.
24:27
Speaker: This was game changing for my team.
24:29
Speaker: It was game changing for my lead techs because my lead techs,
24:33
Speaker: they're taking they're getting half the calls.
24:34
Speaker: They can now actually get jobs done.
24:37
Speaker: They're not taking the twenty
24:38
Speaker: five calls a day from all the
24:40
Speaker: other technicians and still
24:41
Speaker: trying to get their work done
24:43
Speaker: because they're behind, because
24:44
Speaker: they're not getting paid for
24:45
Speaker: those calls.
24:46
Speaker: Every time a apprentice calls or even a journeyman tech
24:50
Speaker: technician having to call another one and bouncing ideas
24:53
Speaker: off, they're not getting paid for that, you know that that's
24:57
Speaker: not really chargeable time.
24:59
Speaker: They're getting paid because they're charging probably the
25:01
Speaker: job that they're on, but they don't love doing that.
25:04
Speaker: They want to be doing their job, getting their job done, but they
25:06
Speaker: want to help as well.
25:08
Speaker: So this is where that continuing education super helps.
25:12
Speaker: And if you can't get into a refrigeration mentor program,
25:16
Speaker: you got to go in and start watching some of the YouTube
25:19
Speaker: videos, get into the community, get the free stuff and into you.
25:22
Speaker: But if you're a company and you
25:24
Speaker: have a bunch, you have
25:25
Speaker: technicians who are out there in
25:27
Speaker: the field and won a level, you
25:29
Speaker: want them to level up, this is
25:31
Speaker: it.
25:31
Speaker: Getting into a structured training program, getting them
25:34
Speaker: to learn them because they're out in the field.
25:36
Speaker: Anyway, here there's all Trevor, can you fly here to this country
25:40
Speaker: or this province or this state?
25:41
Speaker: Can you come here for three or four days and teach?
25:44
Speaker: I could, but I don't think it's
25:46
Speaker: that valuable today to do that
25:48
Speaker: stuff today.
25:50
Speaker: Like they're out in the road.
25:51
Speaker: They're in seven different states.
25:53
Speaker: I can teach all these different guys.
25:55
Speaker: They're already working on equipment.
25:56
Speaker: They know how to use the meter safe.
25:58
Speaker: They know how to use the gauges safe.
25:59
Speaker: I teach them the process.
26:01
Speaker: I teach them how to learn, how to troubleshoot.
26:03
Speaker: And that's it.
26:04
Speaker: I think I'm teaching more people how to learn and actually
26:07
Speaker: teaching them the techniques.
26:09
Speaker: Well, a lot of the the technical side comes in with that.
26:13
Speaker: It's all about how do you learn and learning faster and faster.
26:16
Speaker: This is this is what is really I see some technicians.
26:19
Speaker: There are a few people in.
26:21
Speaker: There was a guy named Louis from New Zealand, guy from Canada,
26:25
Speaker: Stephen from the US.
26:27
Speaker: Noah, Andrew, Aiden.
26:28
Speaker: There's all these technicians that have come into the
26:30
Speaker: different programs and honestly just have been crushing it.
26:34
Speaker: I got countless technicians out there that I've just seen in the
26:37
Speaker: last two or three years are just like rock star technicians just
26:42
Speaker: leveling this stuff up, and it just surprises me how fast
26:48
Speaker: they're learning now.
26:49
Speaker: They're training teams of people half the time.
26:51
Speaker: Half of them are just training tons of other technicians from,
26:55
Speaker: uh, and I love it.
26:57
Speaker: And I love seeing seeing them
26:59
Speaker: continue to share that
27:00
Speaker: knowledge.
27:01
Speaker: That's who we're looking for in
27:03
Speaker: the refrigeration mentor
27:04
Speaker: community.
27:04
Speaker: Refrigeration people from around the world who want to help other
27:07
Speaker: technicians because it's not a big industry, consider there's
27:11
Speaker: eight billion people on the planet and there's a couple
27:15
Speaker: million, if that.
27:16
Speaker: There's probably not even a couple million supermarket
27:19
Speaker: mechanics on the planet.
27:21
Speaker: They're there.
27:22
Speaker: I don't even I don't know if there is.
27:23
Speaker: I don't know the number, but I would love to know how many
27:26
Speaker: supermarket and CO2 technicians engineers are on the planet and
27:29
Speaker: if anyone has that number or accurate, even if you know, in
27:33
Speaker: your own country, send it to me.
27:35
Speaker: I'd love you to email info at Refrigeration Mentor Comm.
27:38
Speaker: I would love to know, because I
27:40
Speaker: would love to know how many
27:41
Speaker: supermarket technicians are out
27:42
Speaker: there working on racks, working
27:44
Speaker: on CO2, because I want to get to
27:46
Speaker: know them because that's you
27:47
Speaker: guys are my people, and I want
27:49
Speaker: to help you get to that next
27:50
Speaker: level.
27:51
Speaker: Because this is this is it.
27:52
Speaker: We're a small community who want to help each other level up.
27:56
Speaker: There is a lot of stuff to know.
27:59
Speaker: There's so many things to know.
28:00
Speaker: Just like compressed, there's five, six major manufacturers
28:05
Speaker: around the world.
28:06
Speaker: Okay.
28:07
Speaker: Each one of them, each one of
28:08
Speaker: those compressors, they work
28:09
Speaker: differently.
28:10
Speaker: Yes.
28:10
Speaker: They pump CO2, they pump refrigerant.
28:15
Speaker: Okay.
28:15
Speaker: Vapor refrigerant.
28:17
Speaker: but they work differently.
28:18
Speaker: They have different components on it.
28:20
Speaker: Some have they have different oil management strategies.
28:22
Speaker: They have different temperatures.
28:23
Speaker: They have different valve plates.
28:24
Speaker: They have different they have
28:25
Speaker: more valve plates or less valve
28:26
Speaker: plates.
28:26
Speaker: They've got different capacities.
28:27
Speaker: They've got different drives on them.
28:29
Speaker: They've got different ranges,
28:30
Speaker: operation levels and so on and
28:32
Speaker: so forth.
28:33
Speaker: And this is what I see with these technicians who come
28:38
Speaker: through the programs or, or if a contractor hires us, this is
28:43
Speaker: what I'm seeing differently.
28:44
Speaker: I'm seeing technicians thinking outside the box.
28:48
Speaker: I think I see them wanting to go
28:51
Speaker: back and solve the hardest
28:53
Speaker: problems.
28:54
Speaker: They're asking for the hardest, hardest jobs.
28:57
Speaker: They're asking to go on more CO2 calls.
29:00
Speaker: See it?
29:01
Speaker: It's like.
29:02
Speaker: It's like when we started, we met two years ago.
29:05
Speaker: It was it was new to him two or two and a half years ago, maybe
29:09
Speaker: three years now.
29:09
Speaker: Holy smokes.
29:10
Speaker: But he was like, I want to work on CO2.
29:12
Speaker: I only want to work on CO2.
29:14
Speaker: And what he did, he's busted his ass to.
29:17
Speaker: Now he's really the CO2 guy.
29:20
Speaker: He's going to all the calls he wants to take.
29:22
Speaker: All.
29:22
Speaker: He's like, any call comes in CO2.
29:23
Speaker: I want to take it.
29:24
Speaker: This is my learning moment.
29:26
Speaker: Even if he doesn't know how to
29:27
Speaker: fix it or what to do, he's going
29:29
Speaker: there and he's going to figure
29:30
Speaker: it out.
29:30
Speaker: And he's done it time and time again, which I love.
29:33
Speaker: And these are the technicians
29:34
Speaker: we're looking for in the
29:35
Speaker: community.
29:36
Speaker: We want supermarket technicians, CO2 technicians, refrigeration
29:40
Speaker: technicians who want to help others, who want to help out.
29:44
Speaker: And shout out to Eric, the new
29:45
Speaker: ambassador of the refrigeration
29:47
Speaker: mentor community.
29:48
Speaker: Like this guy is.
29:49
Speaker: He's just a field rockstar as well.
29:51
Speaker: We have lots of great
29:52
Speaker: conversations on how he goes
29:54
Speaker: out, and he trains the
29:56
Speaker: technicians who's going to do
29:57
Speaker: the startups and walks through
29:59
Speaker: his process of doing this is so,
30:01
Speaker: so important.
30:02
Speaker: And just sitting down and watching the trend graphs and
30:05
Speaker: watching listening to the rack and watching how it takes time
30:08
Speaker: to set up a rack.
30:09
Speaker: Good.
30:10
Speaker: It takes time to install a system good.
30:13
Speaker: It takes time to service it properly.
30:16
Speaker: But this is what we want to do.
30:18
Speaker: We want to have the best piece of equipment.
30:20
Speaker: And when end users start to realize this and the ones that
30:24
Speaker: do it does cost more up front.
30:26
Speaker: It doesn't even matter what
30:27
Speaker: refrigerants, CO2 or not that up
30:31
Speaker: front.
30:31
Speaker: First installation, first startup, first commission, first
30:36
Speaker: maintenance is the most important thing and it's going
30:39
Speaker: to cost more.
30:40
Speaker: I see time and time again
30:42
Speaker: they're going for the lowest
30:43
Speaker: bid.
30:44
Speaker: Lots of times I hear about this and they go into the lowest bid
30:47
Speaker: and all of a sudden stuff's not working issues happening.
30:51
Speaker: This is the issue people don't know.
30:54
Speaker: There's lots of people that don't know how to do.
30:56
Speaker: And don't get me wrong, there's higher priced contractors that
30:59
Speaker: don't know how to do it right.
31:00
Speaker: Either they run into issues.
31:02
Speaker: But honestly, when you're hiring people that do not do
31:06
Speaker: supermarket refrigeration, do not have the experience on doing
31:10
Speaker: a install, do not have the experience on service.
31:13
Speaker: It takes a lot longer.
31:16
Speaker: And I talked to a lot of the end users, and I'm trying to tell
31:19
Speaker: them, like, you need to start training your contractors.
31:22
Speaker: And they're like, oh no, it's a contractor job.
31:24
Speaker: No, you should be hiring us to train your contractors.
31:28
Speaker: It will save you millions of
31:29
Speaker: dollars with having a trained
31:31
Speaker: team.
31:32
Speaker: Doesn't matter if they're coming
31:34
Speaker: in and doing well, because the
31:36
Speaker: big thing is, is that end users
31:38
Speaker: are not.
31:39
Speaker: You need trained and skilled
31:40
Speaker: people working on supermarket
31:41
Speaker: refrigeration, and that's what
31:43
Speaker: we are.
31:43
Speaker: The best technicians I know are working on larger systems.
31:49
Speaker: They're they're working on multiple controllers.
31:52
Speaker: They're troubleshooting off the
31:54
Speaker: pads, the wiring diagrams, the I
31:57
Speaker: o and the refrigeration
31:58
Speaker: schedules.
31:59
Speaker: That's the best technicians out
32:01
Speaker: there, especially for CO2,
32:03
Speaker: because now you can drop them on
32:04
Speaker: anybody's rack.
32:05
Speaker: You can drop them on a zero C and RNA, LMP, a car, not a hill.
32:11
Speaker: Phoenix, a Tooheys, A Daikin.
32:14
Speaker: It doesn't matter a bit, sir.
32:16
Speaker: It doesn't matter.
32:17
Speaker: The rack manufacturer.
32:19
Speaker: Because they can go in and they can get the the base, the bones
32:23
Speaker: of that equipment, and they can start looking at and it's
32:26
Speaker: process of elimination.
32:28
Speaker: Understand the sequence of operation.
32:30
Speaker: Now does it take a little bit longer at first if they never
32:33
Speaker: worked on equipment for sure.
32:35
Speaker: But they understand the fundamentals behind it.
32:37
Speaker: They know how it should function.
32:40
Speaker: Maybe they don't know all the set points yet.
32:42
Speaker: Maybe they don't know that that
32:46
Speaker: controller at first, but they
32:47
Speaker: know exactly what's supposed to
32:49
Speaker: happen just from those
32:51
Speaker: documents.
32:52
Speaker: And then maybe now they got to call the manufacturer for
32:55
Speaker: specific numbers on, like, how does the oil management work?
32:59
Speaker: Do you use a 30s?
33:00
Speaker: Do you use 10s five on, five off?
33:02
Speaker: Do you use sixty second, fifteen
33:04
Speaker: on, forty five off, whatever it
33:06
Speaker: is.
33:07
Speaker: But this is the thing coming in and just learning that process.
33:11
Speaker: And that's what I love seeing.
33:12
Speaker: I have technicians now that can
33:13
Speaker: go work on five or six different
33:15
Speaker: manufacturers racks.
33:16
Speaker: It doesn't matter to them.
33:18
Speaker: Okay.
33:19
Speaker: Even with the controller, it's a little bit more frustrating
33:21
Speaker: because, well, how do I log in?
33:23
Speaker: What's the username?
33:24
Speaker: What's the password.
33:24
Speaker: First step okay.
33:25
Speaker: How do I navigate.
33:27
Speaker: But after they get that hands on and you start to do that, that's
33:29
Speaker: where it's like for sure they start to level up.
33:33
Speaker: They'll get in there and say, okay, I know this is the case.
33:35
Speaker: Well where's my valve opening percentage okay.
33:37
Speaker: Where's my maximum minimum opening.
33:39
Speaker: Is there a need?
33:41
Speaker: I don't want to change that, but I want to just look at it.
33:43
Speaker: How's that set up?
33:44
Speaker: How's that working?
33:45
Speaker: What is my speed rate on it?
33:47
Speaker: Okay.
33:47
Speaker: These are the things.
33:48
Speaker: Is the valve have the right parameters even in it, or how is
33:50
Speaker: it wired up?
33:51
Speaker: Is it wired up to spec?
33:52
Speaker: Is what kind of pressure transducer does it have on it?
33:55
Speaker: Is it a five volt?
33:57
Speaker: Is it a four to twenty milliamp?
33:58
Speaker: Take a look at all this stuff.
34:00
Speaker: And this is coming back to knowing that process.
34:03
Speaker: And this is what I love about
34:05
Speaker: doing the the contractor
34:07
Speaker: trainings.
34:07
Speaker: When a contractor hires me and put twenty techs in it is that I
34:11
Speaker: start to dive into this stuff.
34:12
Speaker: And some of the guys are just like, at first they're just
34:14
Speaker: like, what is this?
34:16
Speaker: What is this guy teaching us?
34:18
Speaker: You know what I mean?
34:18
Speaker: I want to get into my hands dirty.
34:20
Speaker: I want to get my hands on it.
34:21
Speaker: But then I get into these fundamentals and they're like,
34:24
Speaker: at first this was.
34:25
Speaker: I thought this was weird.
34:26
Speaker: You know what I mean?
34:27
Speaker: You're like, it's like a not
34:28
Speaker: just another sales training or
34:30
Speaker: something, just another training
34:32
Speaker: that I could have went to a
34:33
Speaker: manufacturer and then they're
34:34
Speaker: just like, this stuff is making
34:37
Speaker: sense.
34:39
Speaker: Like when I look at these trend graphs now and the gas cooler
34:42
Speaker: fan when that one turns on, but this one ramps up and the valve
34:44
Speaker: goes shuts down.
34:46
Speaker: I could start to see stuff.
34:49
Speaker: I start to figure out, well, that shouldn't be happening.
34:52
Speaker: I shouldn't be running this high of a drop leg temperature.
34:55
Speaker: Well, what's going on?
34:57
Speaker: Why is that happening?
34:58
Speaker: And this is what I love this.
34:59
Speaker: This is honestly.
35:00
Speaker: So if you're a technician out
35:02
Speaker: there and you want to level up,
35:03
Speaker: the first step, honestly, is the
35:06
Speaker: supermarket academy.
35:07
Speaker: If you haven't taken the supermarket academy, uh, that is
35:10
Speaker: the one you want to get in.
35:11
Speaker: If you haven't, you know, if
35:13
Speaker: you're doing three or four or
35:14
Speaker: five or six years, seven, eight,
35:16
Speaker: nine years.
35:16
Speaker: And in supermarket, you never
35:18
Speaker: took a supermarket course
35:19
Speaker: before.
35:19
Speaker: The academy for short is the stepping stone.
35:22
Speaker: That's what I'm going to recommend for you.
35:24
Speaker: If you're getting into CO2, it's
35:26
Speaker: going to be eight weeks CO2
35:28
Speaker: program.
35:29
Speaker: Talk to your service man or talk to your boss.
35:31
Speaker: Or if you're a service manager,
35:32
Speaker: reach out info at Refrigeration
35:35
Speaker: Comm.
35:35
Speaker: My team will try to find some dates for you, get you into the
35:38
Speaker: schedule if you need a morning one or an evening training.
35:41
Speaker: All depends on where you're at
35:42
Speaker: and what part of the world, and
35:44
Speaker: we'll start to help level you
35:45
Speaker: up.
35:46
Speaker: I'll find out what piece of equipment you're working on.
35:48
Speaker: Who's the component manufacturers?
35:50
Speaker: Let's get these schedules in there.
35:51
Speaker: How do we how do we want to do these maintenance.
35:55
Speaker: How do we fine tune these systems?
35:57
Speaker: That is what it's all about, which I love so much fun.
36:01
Speaker: Um, once again, if you are looking for training, don't
36:04
Speaker: hesitate to reach out.
36:05
Speaker: This is it.
36:06
Speaker: We do supermarket training.
36:08
Speaker: We do CO2 training.
36:09
Speaker: Technical training really to reduce those callbacks, reduce
36:14
Speaker: troubleshooting time, really increase confidence, reduce lead
36:18
Speaker: technicians called and really increase confidence to.
36:21
Speaker: And this is this is fun.
36:22
Speaker: If you're not in the
36:23
Speaker: refrigeration mentor community
36:25
Speaker: yet go to Refrigeration Mentor
36:27
Speaker: Hub and really get into the
36:30
Speaker: community because that's where
36:32
Speaker: Andrew, Ade, and Eric are
36:34
Speaker: answering tons of questions and
36:35
Speaker: myself to really help level you
36:37
Speaker: up.
36:38
Speaker: Um, we want you guys to be super successful.
36:42
Speaker: We want you to solve the hardest
36:44
Speaker: problems in CO2 in supermarket
36:47
Speaker: refrigeration.
36:48
Speaker: And we love this stuff.
36:49
Speaker: We love this stuff.
36:50
Speaker: Reach out.
36:50
Speaker: Put some comments in this if you're listening on Apple, if
36:53
Speaker: you're listen on Spotify, or just get into the community and
36:55
Speaker: ask some questions.
36:56
Speaker: That's what I say.
36:57
Speaker: That's another stepping stone there.
36:58
Speaker: Um, because it's so much fun.
37:01
Speaker: Hopefully you're learning a few things.
37:03
Speaker: And as always, my name is Trevor Matthews.
37:05
Speaker: Let's get a conversation going.