Latest / The STA Clinician Podcast / STA186 'How To Set Up A Sports Massage Therapy Business - Part 1: At Your Home'

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STA186 'How To Set Up A Sports Massage Therapy Business - Part 1: At Your Home' · The STA Clinician Podcast

• 0:00
  You're listening to the Sports Therapy Association podcast, putting evidence
• 0:04
  back into soft tissue therapy.
• 0:07
  Music.
• 0:18
  Hey people, how you doing? Welcome to the Sports Therapy Association podcast.
• 0:23
  I had to think then, it's been quite hectic getting ready for this particular
• 0:26
  one. We'll see why very soon. But anyway, this is episode 186 of the Sports
• 0:30
  Therapy Association podcast.
• 0:31
  My name is Matt Phillips, creator of OneChatLive.com. And as always,
• 0:35
  this episode is being recorded live on a Tuesday at eight o'clock on the Sports
• 0:39
  Therapy Association YouTube channel, Facebook page, and also in the Facebook open group.
• 0:45
  Group if you are listening and joining us live from the
• 0:48
  facebook open group then you do need
• 0:51
  to give facebook permission for your questions or rather
• 0:54
  your logo and id to appear when you do ask
• 0:57
  questions live there's a link in the post if
• 1:00
  you do that you've only got to click on it once but what i'll also
• 1:03
  do for you because i'm just that sort of guys i'll also put it on the screen
• 1:06
  here and you just like i say click it once and
• 1:09
  then you will be able to share your logo and people
• 1:12
  know who you are otherwise it'll just come up as facebook user like anonymous if
• 1:15
  you want to find it just type in b.live forward slash comments hyphen issue
• 1:21
  so that's b.live forward slash comments hyphen issue i want you to do it once
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  that's it facebook will never ask you again there we go right so we are starting
• 1:30
  a three-part episodes or series called.
• 1:35
  Let me just get my sheet up what's it gonna be called tonight how to set up
• 1:38
  a massage therapy Therapy Business, in which we're going to have a panel of
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  experienced sports massage therapists and sports therapists who are going to
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  share their experience and their tips on how to set up a sports massage clinic.
• 1:49
  Part one, very shortly, is going to be setting up at your home,
• 1:53
  be it in a garage, a garden, or a room with a house.
• 1:57
  And then next week, in what will be episode 187, it's going to be looking at
• 2:01
  setting up a clinic in a gym or some kind of similar enterprise,
• 2:05
  basically kind of renting or someone and then part three in a couple of weeks
• 2:08
  or episode 188 if you listen to the podcast.
• 2:11
  He's going to be looking at setting up as a massage therapist or a sports therapist
• 2:16
  in a mobile practice or concentrating on event work.
• 2:21
  So it's a series of episodes which we've had lots of requests for.
• 2:24
  So I'm really pleased that we're going to be getting this out there now.
• 2:27
  And if you are an STA member, if you're listening and you like the idea of being
• 2:33
  on the panel, then what you can do is just email me, matt.st.co.uk.
• 2:38
  Obviously, we can't go back in time. You can't be on tonight's show. Impossible.
• 2:41
  But if you're listening before February next week, the 27th,
• 2:47
  then you could be in the episode about working at a gym.
• 2:51
  Or if you're free on March 5th, then you could be in the episode looking at
• 2:55
  mobile work and event work.
• 2:57
  OK, so feel free to email me if you want to be on the panel.
• 2:59
  It'll give you an idea tonight about what we expect of you, which is very little, really.
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  Before we start, I must give a massive thank you to last week's guest,
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  Claire Boucher, who joined us for episode 185
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  in the episode entitled or a columba
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  i've realized all my life now i'll be saying thracolumba thinking sounds
• 3:18
  a bit like barack obama but thracolumba it's how i have
• 3:21
  said it and no one's picked me up on it maybe because i'm six
• 3:23
  foot six i don't know but apparently it's not apparently it's thoracolumba i
• 3:27
  always thought like thoracic and i don't know so anyway it was
• 3:30
  entitled thoracolumba and fascia and
• 3:33
  lower back pain claire should know because she's a lecturer of sports
• 3:36
  therapy and rehabilitation at canterbury christ church at university and a
• 3:38
  phd researcher in the topic at the university of kent so i did not try and persuade
• 3:43
  her that my method of pronouncing it was correct that would be ridiculous mansplaining
• 3:47
  to a phd researcher and anyway but it is a fascinating episode a really good
• 3:51
  delve into the relationship between fascia structure and lower back pain as
• 3:54
  well as an insider's look into the interpretation.
• 3:56
  Of ultrasound with regards to looking at fascia so
• 3:59
  i do encourage you obviously it's available as always on your
• 4:02
  favorite podcast app if you want to watch it
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  visually then you can go to youtube you and also you can
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  either listen to it or watch it at the sports therapy
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  association website which is thesta.co.uk right
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  there we go back to tonight's episode which
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  i'm very happy to say i've got a co-host tonight so you're not gonna have to
• 4:23
  listen to my voice for the next hour asking ridiculous questions i'm delighted
• 4:26
  to be joined very shortly by the wonderful nikki mansfield of mansfield massage
• 4:29
  and movement and a lot of you will also know her through organizing great cpd
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  workshops shops and working with Born to Move, as well as probably other reasons.
• 4:38
  She's maybe a regular down-year local, depending on what part of the world you
• 4:41
  live in. But yeah, many reasons where you might know our Nikki.
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  So without further ado then, sit back. If you are in the live lounge,
• 4:48
  then obviously you're welcome to ask questions throughout and take advantage
• 4:51
  of the great experience we've got here.
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  But I shall now bring up co-host Nikki Mansfield and also the STA panel for tonight.
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  Music.
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  Fantastic so thanks for joining us the first thing to do
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  really first of all just want to say thank you for giving up your time for joining
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  us and and sharing your experience i know it's going to be fascinating through
• 5:26
  our pre-chat before we went live and you've all got wonderful
• 5:28
  individual stories and successes and which
• 5:31
  we're going to talk about shortly but the first thing guests really is for
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  our listeners to know and obviously tonight's show people listen
• 5:37
  to podcasts thank you as always it's going to be quite visual okay our
• 5:40
  guests on the panel are going to be sharing photos of before and
• 5:43
  after shots of their magnificent creations whether it's a
• 5:46
  garage conversion or or shed in the garden or
• 5:49
  it might be a room that's been converted a pop-up room or something that
• 5:52
  appears in the house so you're listening to podcasts you're thinking oh
• 5:55
  this is gonna be great to get maximum value out of
• 5:58
  it i would recommend that you do halt now go to youtube sports association youtube
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  channel and watch it watch the recording because it's going to be quite visuals
• 6:07
  we'll try and describe what's on the screen but i really recommend that you
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  do if possible watch it on youtube so there we go right let's start with my
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  wonderful co-host co-host,
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  nikki how are you i'm really good thank you matt really good wonderful sorry
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  about the dig at your alcohol i shouldn't have brought that up should i it's
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  a bit of a bad way to introduce you.
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  Again podcast people you will appreciate while we're smiling here not only she got no i didn't go,
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  smiling yeah thanks healthy glow
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  it is very healthy very healthy
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  you always look very very well um and it's it's great
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  to get to know you even more now you're doing cpd hosting and doing so much
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  more and in the limelight everywhere so how's that all going for you because
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  not only you're a therapist magnifique you're also hosting lots of great courses
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  i am really enjoying the hosting i i mean i enjoy as we all do sorry your shoes
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  coming off no you fly sit back.
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  I'm on a stool uh yes
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  i'm really enjoying the hosting i i love looking after people i kind of came
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  to terms with that a year or so ago as actually that is something that is very
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  very important to me and so i want to to incorporate that into what i do you
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  know most of us do because because we squeeze people and have them feel better.
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  But the hosting of the courses is fantastic.
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  We've got another one this weekend. I was only just on a course last weekend.
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  So March and April should be a little bit less busy in that way.
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  Of course, that's just preparing for the rest of them. I'm very,
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  very fortunate to be hosting some wonderful educators, which you're all familiar with.
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  I do. I feel like a very happy and lucky little people squeezer.
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  There you go. That's lovely to hear. And if people want details of all this,
• 7:55
  actually, where's the best place? Is it website or follow you on particular social media?
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  So on social media, my personal account is Soft Tissue Nikki.
• 8:04
  So at Soft Tissue Nikki on Instagram. I'm just Nikki Mansfield on Facebook.
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  And for the CPD specifically, it's at MMMTherapy underscore training.
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  Fantastic. If you listen to podcasts, then Nikki just pointed to her T-shirt
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  logo, which was classic podcast material.
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  So again go to youtube if you want the whole experience always
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  work on youtube so anyway thank you
• 8:28
  very much joining and i'm really glad you did join us because we're talking about a massage
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  at home which you've got massive experience in which we'll talk about shortly
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  but also i've never i'm in hands up i have never
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  treated anybody from my home it's
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  crazy no not professionally not even when you
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  start not even when you start you first kicked off and first qualified no
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  because i've always i'm from kind of a gym background so
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  i started massage after being personal trainer and
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  a sports and conditioning coach so I was always in a gym I always
• 8:55
  had access to a room and in fact my family my brother started before me I was
• 8:59
  kind of bend him upstairs in the gym and he was mending downstairs in the clinic
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  so we were bending and mending and it worked very well but then eventually I
• 9:06
  was like I want to start mending them as well so that's how I got into sports
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  therapy I already had a clinic waiting for me so I'm very lucky easy easy for me.
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  So, yeah, it's been really cool that you're here to ask our panel questions,
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  talking of which, in no particular order, we're going to introduce you guys
• 9:19
  to who else is on the panel.
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  So let's go to Hannah. Hannah Tabran. Is that pronunciation OK?
• 9:24
  Close enough. It's fine. It's a sensible name. It's easy. It's fine.
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  Unlike other people in here. So, yeah, where are you in the world and what's
• 9:32
  your experience? What do you do?
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  So I am on the Norfolk-Suffolk border and I am a level four sports massage therapist.
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  Therapist and for the last year and
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  a bit I've been working from a converted shed in my back
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  garden which my husband insists should be called a
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  log cabin and I'm like no it is a shed dear it
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  is a shed with ideas above its station but it's a shed but it's
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  very nice it's great I really love working here love working
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  in my shed it's quiet and there are no children we're
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  gonna photo oh straight away we're going to the benefits of maybe yeah
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  having a shed instead of in the house straight away that's the
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  sort of thing we're going to touch into so great thanks for joining much joining us very
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  much indeed and let's go again in no particular
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  order to our joe holloway ah sadly can't.
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  Be with us tonight because we couldn't get sound sorted out sorry
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  joe but maybe you're in the audience if you are
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  around joining the audience to make sure you share your information in
• 10:24
  there joe if you are watching um let's go to louise hi yay
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  you got it right only taken like
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  like three years but anyway no it's fine
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  yeah hi everyone sorry I'm Louise Asher sports
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  therapist and personal trainer as well at the
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  moment so I qualified as a
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  sports therapist BSc honours at the University of
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  Kent back in 2005 that seems
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  like a long time ago I know I look so young right yes yes and then I worked
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  six years of doing that football clubs and as a mobile therapist up until 2011
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  when my second child was born and it didn't really work with the children so I.
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  Completely went separately, something else, and then came back to this in 2018
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  and haven't looked back, basically.
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  So I now work from home, but I don't have a fancy shed or garage conversion
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  or studio in the back garden.
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  I have a pop-up clinic in my front room of my house.
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  So it's a day room when it's not a clinic.
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  And then when it's clinic, it's the clinic for
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  sports therapy therapy work and exercise rehab that's
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  amazing because i remember he's telling me it was a combat room and all i'm
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  thinking of probably because of my age you know a few other people are nodding
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  i'm just imagining one of those pop-up hooves where you can cut out so that
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  you've got a couch and if you pull on a little bit of pain it starts moving
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  that would be cool that would be cool if it was that easy.
• 11:59
  Thanks very much and what part of the country did you say you're in oh sorry
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  yeah i mean sorry Sorry, Tadworth by Epsom Downs, home of the racing derby.
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  There you go. Brilliant. Well, thanks for joining us, Louise.
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  And then Steve, waiting patiently there. Hey, Steve, how are you doing?
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  Not bad at all, thank you. Tell us about yourself and your setup.
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  Well, it's really interesting. I'm just on the road from Hannah,
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  just outside Norwich, and in a place called Blowfield.
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  You really are just down the road. It's really interesting, Louise.
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  I used to live in Burr Heath.
• 12:31
  Oh, wow. Wow, that's where I am, Per Heath more or less. So just down the road. Amazing.
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  I've been up in Norfolk for, or getting on for good, 15 years now.
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  And I sort of thought about where I would sort of start business.
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  I looked outside, sort of renting somewhere, and the money that people wanted
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  was absolutely astronomical.
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  So I thought, right, I'm going to start in a spare bedroom.
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  Business really started to grow and grow
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  tremendously to the interesting thing
• 13:09
  people would be coming up when they heard what we were doing and they were knocking
• 13:13
  on the front door I thought this has got to change our garage head was not really
• 13:19
  fit for purpose and looking at business rates and everything else we decided to.
• 13:28
  Knocked down the garage and to get a i think
• 13:31
  i'm going to word this very carefully that a polypus built shed
• 13:35
  for the purpose of treatment and activities
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  built and it's
• 13:43
  actually fantastic i could not be happier well i
• 13:47
  mean so there seems to be a common theme here i mean you guys are just maybe
• 13:49
  naturally upbeat but it seems you'll seem really happy
• 13:52
  with your setup is that fair to say yeah yeah
• 13:56
  all works for you that's great which is something we want to
• 13:58
  talk about tonight because obviously this episode is all about how to set
• 14:01
  up your business and at home so whether
• 14:04
  it be a garage or in a room or in a
• 14:07
  purpose-built kind of shed or you want to call it a log cabin according
• 14:10
  to somebody's other half um in the garden but yeah
• 14:13
  but the fact is our our expert experts here
• 14:16
  we call you experts our experts here all happy so something's gone
• 14:18
  right but i'm sure it was never plain sailing and hopefully we'll
• 14:21
  cover some of those as well i just want to have a little shout
• 14:24
  shout out to people who have joined us live first of all we got birthday celebrations
• 14:27
  for brian huxley who's a regular listener normally one of
• 14:30
  the first to the doors happy birthday brian thanks very much for joining us
• 14:33
  many happy returns also penny from
• 14:36
  soma sports master's therapy was on the show a couple of weeks ago she actually
• 14:41
  forsook forsook forsake she gave up a cpd opportunity to join us tonight live
• 14:47
  as well so thanks danny yeah bless you thank you very much i hope we don't all
• 14:49
  let you down um compared what you did think you're going to do um yeah so thanks
• 14:53
  and obviously Obviously, everybody who's joined us live as well.
• 14:55
  Cecily Hislop is here as well. Thank you, Glenn Murphy, John W.
• 14:59
  And everyone else who's in the room. Oh, Joe H., nice to see you again.
• 15:02
  And so Joe Hill is here as well in spirit.
• 15:05
  So thank you. And Natalie S. says, evening, I able to join, able to join live for once. So great.
• 15:10
  Right, let's get down to business. You missed the bit that's still there.
• 15:15
  Nicky's great. You've got to read that one out as well. Oh, sorry. Yeah, yeah, yeah.
• 15:21
  Newsflash from here, from Penny at Stemmersports Master's Therapy. Nikki
• 15:24
  is great I can't wait there you go thank you
• 15:29
  for that right so yeah let's get out of business we are it's going to be personal
• 15:33
  experience so before we do that before we start delving into your own personal
• 15:38
  setup are there any kind of overall bits of advice or things you'd like to say
• 15:44
  about just working at home as opposed to working.
• 15:48
  In a gym or for somebody else what are some of the overall advantages or
• 15:51
  maybe difficulties however you want to start off conversation well
• 15:55
  i could start so i used to work in a
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  clinic so i used to pay pay rent i guess
• 16:01
  to the clinic and get half the money of what i
• 16:03
  was doing all the hard work for so working from home you
• 16:07
  have less expenditure and you get
• 16:10
  your you've got more flexibility with your hours as well so there's
• 16:13
  a couple of advantages already the difficulty
• 16:17
  i have have because it is in my actual house is when
• 16:20
  my kids are coming in from school and I've got a client in
• 16:23
  the house so that can be a bit
• 16:26
  awkward at times that's that's generally the main thing
• 16:29
  or like my partner can't get dinner ready because I'm
• 16:32
  working in the front room and it just has
• 16:35
  to all be delayed or you know that's the
• 16:38
  only difficult thing because I don't have a like a separate room it's
• 16:41
  quite all open plan but I use wall dividers which
• 16:44
  I show when I share my the screen you can see that how
• 16:47
  it gets set away from everybody else but you can still
• 16:49
  hear the background noise but it's still
• 16:52
  quite private anyway so yeah how long have you
• 16:55
  had that set up since covid so really
• 16:59
  when once covid was done and we were able to see people again face to face that's
• 17:04
  when i decided that actually do you know what i can do this from home so it's
• 17:08
  much much better and yeah okay so i've been doing it so when the covid i don't know 20.
• 17:16
  2021 i started doing it from home yeah yeah
• 17:19
  but in the first time first instance when we're
• 17:22
  doing the covid times and we were allowed to work it was
• 17:26
  like really restricted though i had like loads of gaps between
• 17:29
  people and yeah i had
• 17:32
  no i'm interested louise you mentioned that it's
• 17:35
  cheaper obviously than working for ploy do you think some people
• 17:38
  who are struggling because let's face it we're all living in times where money
• 17:41
  is getting tight shopping prices everything all
• 17:44
  the bills are going up massively and we can't keep up in terms of raising prices
• 17:48
  to meet you know the increase everything else do you think some people maybe
• 17:52
  don't necessarily think about working from home when it should be an option
• 17:56
  they consider do you think it could be a good step for somebody rather than
• 17:59
  just going i can't do this anymore would it be a viable step yeah definitely
• 18:01
  yeah Yeah, I'd say definitely.
• 18:04
  I think people overestimate how difficult it would be.
• 18:07
  A lot of people think there'll be a problem with insurance and there's plenty
• 18:10
  of insurance companies that insure you.
• 18:12
  They assume there's some kind of council restrictions or there's very few areas
• 18:16
  where in some counties or districts
• 18:20
  you have to get a licence to practice massage, but not most of them.
• 18:23
  And usually you can be exempt if you're a member of a professional association.
• 18:28
  I know that that's true in an awful lot of the London boroughs.
• 18:31
  I think people assume that it will be too difficult and too prohibitive.
• 18:36
  And then also, you know, if I'm fortunate, I live alone. So I'm the one who
• 18:40
  makes all the decisions in my house.
• 18:41
  And it did make it easier for things like COVID, because I used to operate out
• 18:45
  of my front room, which was dedicated in my old house.
• 18:49
  So that's the only thing that ever went on in there. but when
• 18:52
  they raised the rule that said you can't have clients if
• 18:56
  it's a shared entrance with the rest of your family we said
• 18:58
  that that wasn't that wasn't an issue for me but
• 19:01
  they are things to consider the things we learned from covid i
• 19:04
  think that would be good things to do in your
• 19:07
  business anyway to keep them a little bit separate um and
• 19:10
  in case anything like that ever happens again so i mentioned
• 19:13
  was another a separate entrance and things like that
• 19:16
  but it isn't as prohibitive as a lot of people think what
• 19:19
  about what about that topic of insurance you mentioned that and this
• 19:22
  is for everybody as well i mean i don't know whether you want to disclose how
• 19:24
  much you pay but i mean some most people have probably haven't
• 19:27
  got a clue they probably think it's quite astronomical but i approached balans
• 19:31
  when i thought and i did
• 19:34
  it again actually recently as well because i was changing insurer because
• 19:37
  one of them stopped doing doing it and i spoke
• 19:40
  to balans because i was going to get staff in i ended up getting
• 19:43
  staff at my other clinic in the gym i had to see if i could change my insurance
• 19:47
  to to have business visit they're called business visitors one at a time you
• 19:50
  tell them that you've got one at a time you have some insurance companies say
• 19:54
  you've got a limit so you can only have up to 10 single business visitors a
• 19:58
  day some insurance companies say three.
• 20:01
  Depends what they're going to be do what access they've got to the rest of the
• 20:04
  house so you can if you've got lockable doors that really really helps.
• 20:08
  So then you have clauses in your insurance so for example in my old house different
• 20:13
  here because because it's a locked, separate place, but in my old house,
• 20:17
  whilst it was the first room when you walked in,
• 20:21
  they had free reign of the house.
• 20:23
  You know, they could knock me out, punch me, punch me lights out and nick everything.
• 20:26
  So you weren't covered for cash losses or anything from not being broken into. Right.
• 20:33
  But it's really reasonable. Bail-ins were quoting like 1,200, 1,400 quid.
• 20:39
  And my insurance costs 245 pounds. My buildings, home and contents,
• 20:44
  including the business stuff, it's less than 250 quid a year.
• 20:49
  And it was in my old place with me working in the living room.
• 20:52
  And it is now with me in a separate garage.
• 20:54
  You've just got to answer the questions correctly on the comparison websites.
• 20:58
  Websites and then when you go through to your insurer
• 21:02
  make sure that all of those questions because sometimes there's
• 21:04
  a little bit of where they haven't crossed over necessarily between
• 21:07
  one and another website and then i just made sure
• 21:10
  i go on the chat so web chat and i just got all my questions
• 21:13
  answered so you have to say what category you're operating as
• 21:16
  and i would said healthcare and the
• 21:19
  man said oh can you tell me what you do and i
• 21:22
  explained it and he went now that's into a beauty so there's like a bit of me kind
• 21:24
  of went no it's really not he says
• 21:27
  no he said it is that's what i've got he said i've got a list of
• 21:30
  health care here and massage therapist is underneath there he said
• 21:34
  this not health care beauty he said if it's health care
• 21:36
  we can't insure you i was like oh i'm definitely that's an
• 21:42
  interesting one yeah where's we got
• 21:44
  of insurers people how is that shock you that nikki is paying
• 21:47
  that amount are you paying a lot more or is that don't think mine all
• 21:50
  i didn't even go on a price comparison website i just got.
• 21:53
  In touch with the people that do our home insurance and said i'm building
• 21:56
  a garden office i'm going to have clients coming is that
• 21:59
  okay and again i went through on the web chat and there were lots of questions about
• 22:02
  are they going to be accessing the house is there a
• 22:05
  separate entrance yeah how many people are going to be there and
• 22:07
  they were like yeah that's fine carry on i don't think my insurance
• 22:10
  actually went through in premium yeah it's the same i didn't
• 22:13
  think it did i mean you know it's a couple of years
• 22:16
  ago and i have trouble remembering what happened two minutes ago but
• 22:19
  yeah if it did it was negligible it was enough that
• 22:22
  i was like yeah fine not even gonna yeah it was
• 22:25
  not and the mortgage again i you know if you have a mortgage
• 22:28
  certainly i had to speak to the mortgage mortgage company sorry
• 22:31
  and they were like yeah fine crack on that's another thing that
• 22:34
  scares people because i've only just recently bought this house in the last few
• 22:37
  years i had to make sure that it was okay for business
• 22:39
  use and it turns out that the vast majority.
• 22:42
  Of any standard mortgage allows up to
• 22:45
  anything between 50 and 80 percent of your square footage to be used for business
• 22:51
  without having to tell them and only if it surpasses that do you have to tell
• 22:55
  them you have to have a change of use and then the mortgage might be they might
• 22:59
  not want to give you that mortgage but it's a huge huge allowance just the standard.
• 23:04
  It was really, for me, it was just a matter of going on web chats for the companies
• 23:07
  and saying, look, I'm planning on doing this.
• 23:10
  Is it OK? Can I do this? And it was literally an afternoon's work and it was fine.
• 23:15
  It was just one of those things you want to have that conversation,
• 23:17
  obviously, before you start digging out foundations or knocking down walls. But, yeah, it was fine.
• 23:23
  Steve, you've been working from home for 14 years, is it or something like that?
• 23:28
  A long time. So with regards to insurance and overheads, have things changed
• 23:33
  or has it always been fairly accessible?
• 23:35
  I think ours is about £500 a year, so not too bad at all.
• 23:41
  I think one of the big things that I think I found important is to have a separate input for patients.
• 23:50
  And I think when you're dealing with people, you know, people could,
• 23:55
  you know, neighbours could ask a few questions.
• 23:57
  It'll be a bit funny but the fact is it's separate and the
• 24:00
  neighbors know what you're doing the people know what
• 24:02
  you do and you are very professional
• 24:06
  in everything that you say and do i think
• 24:10
  that's the the most important thing to to start
• 24:13
  with and and then as you
• 24:16
  go on from there i think one of the big things that you start is about
• 24:19
  building positive relationships with people and i think think one of the bigger
• 24:24
  things is that when people see if you people see what you do and people see
• 24:30
  that you care and people say hide out there they will come back to you 10 times out of 10.
• 24:38
  Fantastic great advice and i think especially like
• 24:42
  steve do you find like you live in it you're in quite a small
• 24:44
  community like i am because i'm a little village well you become known
• 24:48
  in the village as like oh i've hurt my back i'm going to go and
• 24:50
  see this person you become like the village
• 24:53
  massage lady stroke man yes i mean i
• 24:56
  think one of the things i really one of
• 24:59
  the things i i have um a german shepherd and i
• 25:02
  love sort of chilling out just taking him for a walk and i
• 25:06
  always remember one day this this lady
• 25:09
  she was on the bike on the other side of the road and
• 25:13
  and she suddenly she suddenly comes towards me and
• 25:16
  she said you're oh Steve aren't you and she said
• 25:19
  I've hurt my shoulder and she she is practically
• 25:22
  starting to strip off and and I said well listen please listen you give me a
• 25:27
  ring and make an appointment and come and see me um I think I think the big
• 25:32
  thing that that's that's community and I think when when you sort of write or
• 25:37
  you write something for on the little community magazines.
• 25:42
  That's it's just amazing the work that you can get from there you know people
• 25:46
  want us to know about bad bags you know people today i think they don't want
• 25:51
  medication they want treatment,
• 25:54
  so here's a question look do you think we're talking about how great it is to
• 25:57
  work at home does it depend is it a good idea if you're in a little community
• 26:02
  where your advertising is done whilst you're walking the dog does that mean
• 26:05
  that maybe setting up yourself in clinic in the middle of somewhere busy in
• 26:08
  London where is that going to present more,
• 26:12
  difficulties and maybe not give it to you on a plate because it's going to be
• 26:15
  tricky to get to known or what do you think?
• 26:17
  I think I've had enough of London. I think you know it's a different community.
• 26:24
  I think you know we got off the train at Liverpool Street I think I'll change
• 26:29
  you know I'll head back towards a country.
• 26:32
  I'll learn to chill out and I think that's the thing and a lot of my patients.
• 26:37
  They are very much of that nature but is part
• 26:40
  of the success of working at home being in a village being in
• 26:43
  a town do you think that's part of it anywhere i am i still have to advertise
• 26:48
  as much as i ever did there's there's i've got i'm in a street with 24 houses
• 26:53
  not actually one of them has been a client i mean probably probably 30 percent
• 27:00
  of my clients are from my same town,
• 27:02
  but when people drive in from all over so there is
• 27:06
  reach but i'd say you're probably faced
• 27:09
  with the same kind of marketing challenges as anywhere else like
• 27:11
  in the gym you got some access to some clients there so you don't get that kind
• 27:17
  of benefit i think it depends on what your niche is as well i mean obviously
• 27:23
  if you are going really heavily on the like treating of the athletes and the
• 27:26
  sports side but then probably being in a gym is quite a good place to be based I mean,
• 27:30
  for me, my niche is sort of, yes,
• 27:33
  I have lots of runners that come to see me and lots of very sporty people.
• 27:36
  But I also have lots of people who might look at sports massage and say,
• 27:39
  actually, this is not something for me.
• 27:41
  But I'm going to go and see her because she's got a nice room in her garden
• 27:44
  and she's got all the fluffy blankets and the towels.
• 27:45
  And it's sort of non-intimidating for people who maybe don't think sports massage
• 27:50
  is for them, if I'm putting that across properly.
• 27:53
  And so having that kind of, they can come here and it's very quiet and it's
• 27:57
  nice and they can park on my driveway. way they don't have to worry about anything
• 28:00
  it works quite well for my niche and so people will come here specifically.
• 28:06
  If that makes sense okay other advantages right so it's all about insurance
• 28:10
  that we talked about how costs are actually lower than people think we any other
• 28:14
  advantages come to your mind about working at home whether it be for me it's
• 28:19
  a flexibility i have a lot of different roles,
• 28:22
  and i like to be able to have the flexibility to move
• 28:25
  between them i like i like structure it's no secret from i
• 28:29
  like so i'll be you know from 1 30
• 28:32
  till 8 o'clock that's it that's when when i'm seeing clients but before
• 28:34
  that it's all the kind of the admin but i like the fact that
• 28:37
  i can put a load of washing on and then come out of zoom and then
• 28:40
  go and take that off i like walking 30 seconds to walk
• 28:43
  to work yeah just got back from a weekend of
• 28:46
  driving and that car is staying on that drive now for the duration i
• 28:50
  i find the bits that i've so
• 28:53
  i've spoken to people at networking meetings in the past and they've said how
• 28:57
  do you deal with the distractions of working from home how do you keep yourself
• 29:00
  disciplined and I've never really struggled in that way because it has always
• 29:04
  been a dedicated space so it was a front room before and this is a garage conversion
• 29:09
  but it's a dedicated space so if I'm here I'm working.
• 29:13
  And I don't elsewhere to not work I'm just going to jump in for a minute,
• 29:18
  yeah definitely I think one of the big things in the past when we were in London
• 29:23
  I did try for a little bit working in a clinic and it just didn't It just didn't do it for me.
• 29:32
  It felt sort of too impersonal. It felt quite rushed.
• 29:36
  And I think one of the bigger things now, you know, working from home,
• 29:41
  you know, I really, not a morbid thing, but I love dealing with injury.
• 29:48
  And, you know, a lot of my people are police officers, prison officers,
• 29:52
  members of the fire brigade.
• 29:54
  And I think it's amazing what sort of injuries those sort of people do carry.
• 29:58
  And a lot of people who are in chronic pain and stuff like that.
• 30:03
  And I think as you go on and as you build your business,
• 30:08
  I think one of the things is that it's very important to, you know,
• 30:14
  if you have to write to, you want a good relationship with GPs,
• 30:17
  and I think sometimes that's very hard to build, but what you write to them and how you talk to them,
• 30:23
  I think that's the thing from the start, that you have to be on their wavelength.
• 30:28
  Length and is i think one of the nice
• 30:31
  things is gps i've got
• 30:34
  you know i've got a good working relationship with people and i think
• 30:37
  the fact is with gps you know physios do
• 30:41
  so much we do a fair bit as well but
• 30:44
  people want you know people will come to you because
• 30:47
  they know you and they trust you okay so so working
• 30:51
  from home then that brings us on maybe to a topic of how is your relationship
• 30:56
  with other health professionals is it affected by the fact you're working from
• 31:00
  your home do you think that maybe you're not taking as seriously as somebody
• 31:03
  who is within a big organization or some building or do you find it makes any
• 31:08
  difference at all where you're working,
• 31:12
  experience no that might be a fear some people might have even more imposter
• 31:17
  syndrome thinking i'm working from my home rather than you know working down
• 31:20
  at the master sports center or something down the road you guys don't suffer
• 31:24
  from that louise i do find it because you worked in the clinic before have you
• 31:27
  noticed a change to use that working at home.
• 31:32
  Are you on mute louise can't hear you we've got a cartoon kind of a mouse thing
• 31:38
  going on with your microphone oh no.
• 31:44
  We'll come back to that but yeah so yeah so so because
• 31:47
  i imagine some people might feel are working from my home this
• 31:51
  the same way sometimes sports therapist thinks oh yeah i do all right but
• 31:53
  i'm not a physio i'm wondering whether there is any of that imposter syndrome
• 31:56
  of yeah i look after patients but i'm at home i'm not in a kind of a building
• 32:00
  i've got my own kind of business in four weeks i've never um i've never considered
• 32:03
  it making a difference but maybe that's because i'm cocky and i just think well
• 32:06
  i'm the therapist it's personality thing yeah i'm the um And I'm the one who
• 32:11
  deals with the healthcare professionals.
• 32:13
  And it is so common, you know. So actually thinking about it,
• 32:17
  I did make sure this place was set up as a really, like, professional-looking place.
• 32:22
  I've got a couple of plants. It's all clinical.
• 32:27
  That helps me. That's what I wanted personally. Even my living room set up was quite clinical.
• 32:34
  But, you know, I can't get rid of the old Victorian fireplace and things like
• 32:37
  that. But people said they liked that, that kind of thing.
• 32:40
  I'm not i'm not so good it's an interesting question i've not considered it affecting
• 32:44
  how other people who are the professionals might think of
• 32:47
  you i mean that's nice for listeners to know i'm just thinking of potential barriers which
• 32:50
  people outside have got if they can save money from being at home as it's not
• 32:54
  going to be for everybody obviously i think a big factor which you've already
• 32:56
  touched on is personality are you able to concentrate at home are you able to
• 32:59
  multitask are you able not to put your feet up and think oh i can't bother this
• 33:03
  read this or play my video games you know it does take a certain personality
• 33:06
  but for people who it could mean I mean,
• 33:09
  the difference between closing shop and not staying in the industry and continuing,
• 33:13
  it's good to get these barriers out of the way.
• 33:15
  Penny in the chat room there says it from Soma Sports, it makes no difference
• 33:20
  where you're working from.
• 33:21
  And that's a nice segue into I think it'd be nice for us to share or you guys
• 33:24
  to share some of your setups to show just how I'm lucky I've seen them.
• 33:29
  But they're pretty professional. I mean, they're looking great. They're not.
• 33:33
  In case the case, our listeners are thinking that what someone's done is just
• 33:35
  flip up a couch in kind of like the bedroom and just kind of,
• 33:39
  you know, you've got your bookshelf and teddies in the background or the kids washing or something.
• 33:42
  It's just not that's not how we're going to make sure your washing's out of the way.
• 33:49
  Anyway, yeah. So, so, yeah. Who should we let? I mean, we've got the advantage
• 33:53
  here of garage conversion.
• 33:55
  Co-host Nikki, maybe you can get your pictures ready. Because I'm thinking that
• 33:59
  actually might be one of the barriers is people think, and it is hard work,
• 34:03
  you know, get into where you want to be.
• 34:05
  But it's all, I'm sure all of us there think it would be totally worth it.
• 34:10
  So whilst Nikki's getting her photos ready, if you listen to the podcast,
• 34:12
  this might be an opportunity for you to go to YouTube because we're going to
• 34:16
  see before and afters of what Nikki's created.
• 34:18
  And I've seen it before and it's pretty cool. It is pretty cool.
• 34:21
  And it may well be inspire you, might show you as Nikki talks us through it.
• 34:25
  This is something i could do i don't really use my garage the car's always on the driveway,
• 34:29
  could i save x amount of money by working from home it
• 34:32
  might be incredible so i'm going to share this on the
• 34:35
  screen but we will explain what's going on to podcast listeners here we go so
• 34:41
  can you see that okay not yet i'm going to make it bigger so we can all see
• 34:45
  what's going on there we go okay so that is the view from my utip so my garage
• 34:51
  is attacked from my house and i know that So there are garages that aren't.
• 34:54
  And there are some things that are different.
• 34:56
  So that is the view from the garage from my utility room door.
• 35:02
  So that's where it all started.
• 35:04
  So things that are different is I can obviously put plumbing and heating in
• 35:08
  that if I wanted to. And I do have heating in there.
• 35:11
  And if you've got a separate garage, that might be a bit difficult.
• 35:15
  The key thing is all I needed was building regs approval.
• 35:19
  And that might be a bit different if you've got a separate garage.
• 35:21
  I think it'll still be building rates approval, but that might be a bit different.
• 35:25
  It depends how big it is. Yeah.
• 35:28
  Certainly, if you're adding any square footage, anything else to the floor plan,
• 35:33
  so making anything bigger or moving anything, it's plan of permission,
• 35:36
  which is a whole other ballgame.
• 35:38
  But building rates was, councils make it really easy for you to manage it yourself these days.
• 35:43
  And you just basically go and register, pay 360 quid.
• 35:47
  And then all you've got to do is arrange site visits at the appropriate points
• 35:53
  and your builder will manage it with you.
• 35:56
  I'm going to flick quite quickly through these just to kind of show a beginning to end.
• 36:03
  But there's the view from the outside so you can see some of the pipes being laid.
• 36:07
  So you can see that we really did start with a bare shell of garage and that's
• 36:11
  what it looked like from the front.
• 36:14
  One point while i'm here that gas meter box was new so my gas meter was inside my garage,
• 36:19
  you can't see it there big massive chunky thing so that's
• 36:22
  to consider if you're going to convert your garage and your gas
• 36:24
  meters inside they now legally have to be outside also that
• 36:27
  would have been the head height for when people came in and that was that did
• 36:31
  work out about i've got written down probably about 700 quid to relocate that
• 36:36
  to outside and get it as a smart meter so again not not massively prohibitive
• 36:40
  good it's good if you don't need to was this work done by external people or
• 36:44
  have you got you yourself.
• 36:48
  There's another and they all came in and
• 36:51
  he he i
• 36:54
  just trust i trust him you know i really really trust him
• 36:57
  and there's my plumber as well who's also fine that's
• 37:01
  so amazing that's a great point i mean literally you could be pay
• 37:04
  having this down whilst you're paying for our treatments it's great very
• 37:07
  very good oh no no it's just a lot of treatments it
• 37:11
  could help well i wouldn't know how quickly progress
• 37:14
  is made so you get stood work goes up first and so you'll see there's
• 37:16
  a wall there kind of here in front so this is now
• 37:19
  the door to my treatment room and i've got i've made i
• 37:22
  asked them to create an extra wide corridor to
• 37:25
  wheelchair access and an extra wide access door so
• 37:29
  there's that's the back room and then there's that
• 37:31
  utility room that that i was looking from before and
• 37:34
  then it's basically so that's that's what works this
• 37:37
  is the kind of disruption you can expect if you need a gas meter
• 37:40
  putting in and so insulation
• 37:43
  there's absolutely tons of insulation
• 37:47
  in any new stuff as of a couple
• 37:49
  of years ago so bear that in mind because the dimensions of your garage will
• 37:53
  not be the dimensions of your finished treatment room i couldn't fit in my old
• 37:57
  cabinet which was nice because i got an excuse to buy new furniture but because
• 38:02
  all of a sudden my my ceiling was low and my floor was higher, things wouldn't fit in.
• 38:08
  So there's lots of options. You can have a floating floor. I had a floating
• 38:10
  floor put in. Then you have pipework above and below. So that all gets all covered up.
• 38:16
  Oh, that one I'm showing you because remember what that looked like.
• 38:20
  That's what my electricity box.
• 38:22
  There is a window that I was having cut in. Building regs wouldn't let me have
• 38:26
  two. So that's something to
• 38:27
  bear in mind. Just something to do with how wobbly that wall might become.
• 38:31
  But they'll let you know that straight away at the beginning.
• 38:34
  And there it is looking like a bit like a space station.
• 38:36
  And then where the opening was for the garage door
• 38:39
  that's the first bit of the wall that was
• 38:42
  going in so you might have to have
• 38:44
  a big stanchion put in if you're having a heavy window like i
• 38:47
  did so that's more cost electrics going
• 38:51
  in cluster board that was a big step because it
• 38:53
  starts to look like a real room and then there's what will
• 38:56
  be a window so this is a cool one so
• 38:59
  that's that reminds me of the matrix everyone everyone remember that bit
• 39:02
  in the matrix where it glitches yes out and
• 39:05
  it's a brick wall this freaked me out for at least two
• 39:08
  days so there's that's the view so i'm
• 39:11
  we've talked steve was talking about a community and having
• 39:14
  kind of like you know getting a name for yourself be kind to your neighbors
• 39:17
  as well because you will have this took six weeks six or eight weeks okay there
• 39:23
  will be a lot of disruption yeah throughout that time so go around and talk
• 39:27
  to your neighbors tell them it's all going to be going on i had a lady lives
• 39:30
  next door who works on night shifts.
• 39:32
  I made sure none of the noisy stuff was happening. They absolutely adored me
• 39:35
  for that. Gave me a bottle of champagne.
• 39:37
  This is my clever builder boxing in the electrics,
• 39:43
  in a cupboard that only a massage therapist would like because there's perfect
• 39:47
  slots for your couch rolls.
• 39:49
  There's my new entrance door once those bricks have been cut out.
• 39:53
  And that's what it looks from the outside. So this is actually approached from
• 39:56
  – so there it is with the door in it.
• 39:59
  So there's the new window that was put in. There was the new door that was put
• 40:02
  in. I had some lighting stick that's up down the side, which you can see from the wires.
• 40:06
  And there's my wall, which you did quite a good job of matching.
• 40:09
  Very clever. So from that point on, it really – it moves.
• 40:12
  Was it felt like to me it moved really fast but the builder
• 40:15
  he was like oh it's going so slow one thing i've
• 40:18
  put this in because there's dehumidifiers everywhere plaster
• 40:21
  takes a long time to dry especially if you
• 40:24
  do it in winter so bear that in mind look at that well
• 40:27
  if it is the podcast it's it's well worth going over
• 40:30
  to youtube just in case you're thinking of garage conversions it's
• 40:33
  giving i mean you documented this looks like every five minutes and
• 40:36
  i was i was did you not i've seen my posts on facebook for last
• 40:38
  february and march it was always going
• 40:42
  to be i made up a song for one of them i made a song about
• 40:45
  my front door we'll give links to the song of us in stone notes
• 40:48
  right so yeah let's flick through to where what we're
• 40:51
  looking at now yeah i want to leave time for um yeah that's
• 40:54
  what i'm getting to so flooring gone down and then the blinds going
• 40:56
  up the last bit so this is beautiful that's incredible
• 41:00
  that's for a garage that looks really nice look at that
• 41:03
  how cool is that wow yeah
• 41:07
  i mean this answers the question of would you have any envy of not being out
• 41:12
  of the building this looks beautiful yeah very good we are open that's much
• 41:16
  yeah see there's a little bit so then i did this video for my clients saying
• 41:19
  there you go you walk down the side here so basically it's just a little walk
• 41:23
  through just so that people are aware.
• 41:26
  You know how to how to get in where to find you but this is
• 41:28
  this is in my home but it's completely separate
• 41:31
  so my home is on the right of that of that image
• 41:34
  there and then this is all self-contained because
• 41:37
  i will have staff in here at some point that is part of the grand vision yeah
• 41:43
  and i need it all to be separate so i've got easy access to there's a toilet
• 41:47
  right off the corridor and there's a sink just beyond that so this is all going
• 41:51
  to be self-contained and able to have a team,
• 41:56
  fantastic very cool geez you're
• 41:58
  sending a bit of a benchmark now everyone else on the i might just go.
• 42:06
  Very nice that's amazing that's that's like i
• 42:09
  mean that's really cool because i don't think anyone else has got a garage conversion happening so
• 42:12
  that's a real eye-opener and i am happy if anyone
• 42:15
  wants to ask any questions i'm on the forum so just
• 42:18
  just pop any questions because it's going to be things that i haven't mentioned so
• 42:21
  wow that was a treat thank you so
• 42:24
  much that's amazing that's amazing that's so
• 42:27
  beautiful and the whole process you say was about what did
• 42:30
  you say six weeks did you so it started february the
• 42:32
  14th valentine's day last year and ended i think i had my first clients in the
• 42:36
  first week in april so oh wow six weeks yeah yeah which is not bad for winter
• 42:42
  winter time but it probably helped that the builders were clients slash colleagues
• 42:47
  of yours because that's one of the biggest hindrances isn't it is builders this discipline?
• 42:51
  Yeah, yeah, yeah. I grew up in a family from the building industry,
• 42:55
  so I kind of know my way around the building industry.
• 42:58
  Yeah, yeah, yeah. And fortunately, I've lived in this area for nearly 20 years
• 43:02
  now, and I've been doing this for...
• 43:05
  15 years and so i've already built up so i've got a plumber i've got a sparky i've got a builder,
• 43:11
  if you were moving to a new place and doing this it
• 43:14
  might be a bit different because you would expect somebody to manage it
• 43:16
  all whereas i was managing it with my builder amazing okay amazing right what
• 43:22
  should we go for who wants to share do we go for log cabin or pop-up or do we
• 43:25
  go for garden purpose-built kind of beautiful show what should we go for who's
• 43:30
  feeling like sharing can Can you hear me now or not? Yeah, we'll go for the log cabin.
• 43:34
  Louise, trust me. I can't hear you now, Louise. Welcome back.
• 43:37
  Yes, you were speaking at the wrong time. Sorry.
• 43:39
  It's fine now. Right, Hannah is going to bring up. So, Hannah Tabram,
• 43:43
  you are going to share your purpose-built shed, which you insist is a shed, it's not a log cabin.
• 43:48
  Yeah, it is a shed. I can't work that.
• 43:52
  There you go. So, good. We're going to bring up these photos.
• 43:55
  Again, if you listen to the podcast, we'll try to describe what's in them,
• 43:57
  but it might be a good opportunity if you're thinking of putting a structure
• 44:00
  you in your garden of having a look at these pictures as Hannah talks us through
• 44:04
  it. Cool. Can everyone see those?
• 44:07
  So this is my before. You can kind of see.
• 44:10
  So for those that can't see, it's basically a square of lawn,
• 44:13
  which looks really flat and smooth in this picture. And it was not.
• 44:16
  It was incredibly bumpy.
• 44:17
  And you can just see a square made of string laid out. And that's the footprint of the building.
• 44:25
  So we did the vast majority of work on this ourselves because because we wanted
• 44:29
  to save money doing this.
• 44:31
  The only thing that we had professionals in to do was actually putting the shed up itself.
• 44:35
  The shed was made to order to the size I wanted and the electrics and everything
• 44:39
  else we did ourselves. So this is a before.
• 44:42
  This is my husband who was breaking up rubble to build the concrete base.
• 44:48
  And for those who can't see, he has a jackhammer, which we borrowed off a client
• 44:52
  because building clients.
• 44:53
  And after I took this picture, I realized he was wearing his Crocs because it
• 44:57
  was a really hot day. And I did send him away to go and put some safety.
• 45:00
  Please go and put your boots on. I really like you with all your toes.
• 45:03
  But this is the kind of work we had to do. So we shifted. I don't know how much rubble we shifted.
• 45:08
  Lots and lots of rubble. which most of which
• 45:11
  we got for free we put a post on facebook said we need rubble for a base
• 45:14
  and people just turned up so we had to break it up ourselves another
• 45:18
  great tip good but i mean yeah for
• 45:21
  things like that if you ask there will always be someone doing building
• 45:23
  work it'll be like please come and take it away please because people have
• 45:26
  to pay for a skip so always ask for
• 45:29
  that kind of thing this is a building itself going
• 45:32
  up so again this is a half-built shed and you
• 45:35
  can kind of see it's standing on breeze blocks which is
• 45:38
  how we decided to overcome the bumpy ground
• 45:41
  situation it was so bumpy we couldn't actually lay a concrete slab without it
• 45:45
  just costing an arm and a leg so we built these plinths of breeze blocks which
• 45:50
  is probably not something I would do again it was really really difficult I
• 45:54
  think if you're really really good at DIY you'd probably be fine but we're like
• 45:58
  this will be fine how hard can it be turned out it was quite hard,
• 46:02
  So, the building is halfway up, the floor is actually ready insulated,
• 46:06
  and then the shed is actually lined with this brown paper, which is a damp proof membrane.
• 46:12
  So, that's how it came. It is kind of a shed in the sense that they make them
• 46:17
  to order and they are kind of like garden room summer house type things.
• 46:21
  And this is the finished product when it was up. So this is the exterior of
• 46:24
  the shed. I have since painted it.
• 46:27
  So you can see we've laid a gravel path that comes up the garden and we built a step.
• 46:33
  If you go onto my Instagram, which is Hannah Tabram Sports Massage,
• 46:37
  I've got a little video where I start on the driveway and walk all the way up
• 46:40
  and show people around the room.
• 46:42
  So if anyone's interested, you can see the whole thing. And this is the interior.
• 46:48
  So we boarded it out with plasterboard. There's a lot of insulation in the walls
• 46:52
  and in the ceiling behind this, which we put in ourselves.
• 46:55
  This is all plasterboard. We didn't actually have it plastered. We didn't skim it.
• 46:59
  Basically, what we did is I learned how to do joint taping.
• 47:02
  So you get tape and filler and you basically tape in the joints and then you
• 47:06
  put a mist coat and we painted it all ourselves. We did all of that.
• 47:10
  It's got an electric heater on the wall. Obviously, the electrician did that.
• 47:13
  It's got my table right in the middle of the room, just a portable table because
• 47:17
  it's quite handy to be able to move it from side to side.
• 47:20
  What I was saying before about building regs, I should say that this is only
• 47:24
  applicable to England, as far as I know, because planning it is a devolved issue.
• 47:29
  And I will also say it's a really long time since I worked in planning.
• 47:32
  So please don't take this as gospel and sue me if you get it wrong.
• 47:37
  But building regs, you can put a garden office up in your garden.
• 47:40
  And if it has a square footage floor space of less than 15 square meters, you can do that.
• 47:47
  It counts as permitted development. there are also rules with how high it can be.
• 47:51
  And this may not apply if you're in a conservation area or if you have a listed
• 47:54
  building that you live in.
• 47:57
  Your local authority will be able to advise you on this. But for mine,
• 48:00
  I didn't need any building regs. I didn't need planning commission.
• 48:02
  You could just put this up.
• 48:03
  Oh, wow. The only thing you need building regs sign off is on the electrics.
• 48:08
  So you get qualified electricians to do that and they can sign that off for you.
• 48:12
  Do you have electricity, kind of, does it go into your lawn?
• 48:17
  Yeah, basically it comes from a consumer unit, which is in the garage.
• 48:21
  And then there's an armoured cable that runs all the way up the garden that's buried.
• 48:24
  And I've got another little fuse box in the shed which is sort of just over
• 48:28
  my head in fact in a little cupboard and it's all wired up
• 48:32
  so that was all signed off by the electrician who's qualified to do that if
• 48:36
  you my shed is not plumbed in I don't have running water what I have is a little
• 48:39
  portable sink which you can kind of see in the corner of this picture you just
• 48:43
  fill up with hot water and carry up.
• 48:45
  If you had it plumbed in I think that makes it
• 48:48
  more complicated with building regs as well it will so
• 48:51
  if you do have that pinned in what you've got to notice what
• 48:54
  you've got to look out for is they they assume that you are
• 48:57
  trying to install a granny flat which is a residential dwelling and
• 49:00
  everything changes yeah and if i
• 49:03
  was going to have this like as a part-time guest room and
• 49:06
  have people sleeping overnight then you have to have building reg sign off
• 49:09
  as well if it's bigger than 15 square meters then there are regulations about
• 49:13
  like non-combustible material and how close it can be to the garden fence if
• 49:17
  anyone wants to know if you look on the planning portal which is a website which
• 49:21
  is run by the government it's got all this information is there It's all in
• 49:25
  fairly accessible format.
• 49:26
  There's definitely one for Wales because I looked. I don't think Scotland's
• 49:29
  got one, but there is guidance in Scotland as well.
• 49:33
  That's my former civil servant bit done. You guys are going to have to go see
• 49:37
  me because I've not been a civil servant for a long time.
• 49:40
  But yeah, it took us from start to finish. It took us six months to do this.
• 49:44
  Obviously, we were working on it at weekends.
• 49:46
  I was trying to sort of run and still build up my business at this time.
• 49:50
  We have a small child who has additional needs and my husband works full time.
• 49:54
  And it was quite nice if we got to sort of see each other occasionally as well
• 49:57
  from not behind a bit of plasterboard and like wave at each other.
• 50:00
  It was really good. I'm really, really proud of how it turned out.
• 50:03
  It was really stressful to do it i'm not gonna lie there were definitely there
• 50:07
  was definitely a point when we were building the base and we were really stressing
• 50:11
  and i looked at my husband and said do you really hate me right now he's like
• 50:13
  no but i do really resent you so i'm like okay.
• 50:19
  That's not great is it fantastic no that's
• 50:22
  amazing very rewarding yeah and it looks lovely
• 50:25
  in there it's quite incredible and once again you know it's
• 50:28
  it's anybody who fears that
• 50:31
  their setup at home is not going to look professional forget it have a
• 50:34
  look at what we've seen so far and it's amazing and there
• 50:37
  is there is an added charm to it i think as well if you
• 50:40
  are handing over your body to a professional and
• 50:43
  giving them the option to treat you and and and touch
• 50:48
  you basically in ways that they're giving you their confidence and trust then
• 50:51
  there's something very like i think steve was touching on
• 50:53
  there's something very personal about it so if you're going to someone's abode
• 50:56
  if it's like next where they live that that kind of
• 51:00
  encompasses that personalization that individual it's kind
• 51:03
  of there's something very special about that as opposed to going to like a gym
• 51:06
  where everyone you know other people just been you know going in and going
• 51:09
  out and stuff so yeah amazing i'm inspired myself right
• 51:13
  we've got two more to go imagine if you're super super personal
• 51:16
  louise's place it being well the pop-up
• 51:19
  yeah okay louise if
• 51:22
  we're ready to share your screen and let's have a look at this okay let's go
• 51:25
  so louise asha
• 51:28
  share mine oh yeah i can take that
• 51:31
  off here just in case i get a little bit i'm gonna not touch it and it's off
• 51:34
  i can that's what i could do if my while we're doing that i want to respond
• 51:36
  to a question cecily yes who my insurance is with it's with intelligent insurance
• 51:41
  i can't remember which um i think it's just through one of the comparison sites
• 51:45
  but the actual company is called intelligent insurance insurance.
• 51:48
  Fantastic. And they've been absolutely brilliant. Their online web chat is super, super helpful.
• 51:54
  I've never had, I think I might have spoken to one person once.
• 51:58
  There we go. We'll make sure that any information like that gets put in the
• 52:01
  show notes. But yeah, that's great. People, if you've got other questions, just fire them away.
• 52:06
  Soma penny from soma again has said we all love a
• 52:08
  before and after photo shoot of a project like that um yeah
• 52:11
  we do they are really inspired pictures i'm not i'm not gonna lie
• 52:14
  it's amazing i'm hoping to inspire a few people to convert their garages okay
• 52:18
  we're gonna now look at the next store which is a pop-up room
• 52:20
  here we go louise okay here we go so as i
• 52:23
  said this is my front room so this is
• 52:26
  before i've set it all up as you can see there's a
• 52:29
  telly there and there's the xbox for the kids there's my massage stool but i've
• 52:33
  got my posters up they stay up all the the time so much the kids annoyance anyway
• 52:38
  so that's how it is before I set it up and that's the back of it before I put
• 52:45
  the wall dividers up this is my mother's bureau that I use my desk.
• 52:50
  There's my medals yeah we've got lots of those I'm a
• 52:54
  keen runner right so and then this is me now setting it
• 52:57
  up hang on a bit bigger so I cover
• 53:00
  the telly with my business logo and the
• 53:04
  poster coaster put some foam rollers
• 53:07
  in in the view and my weights for any exercise rehab
• 53:10
  and then this is with the couch set up nicely done
• 53:14
  yeah yeah like you wouldn't think
• 53:17
  it was a front room that's no i know it's amazing isn't it um so just yeah quite
• 53:24
  a few little photos there um this is my january promotion that i haven't got
• 53:29
  rid of them all yet but they're little notebooks that says So the first one
• 53:32
  book says everything is grand. That's the green one.
• 53:36
  And the other one is be the best version of yourself. And then on the back,
• 53:39
  it's got my business stuff.
• 53:40
  So if anyone needs a notebook to write their exercises down in, that's what I give them.
• 53:46
  And there's a sofa for everyone to sit on too when they come and give me their
• 53:51
  assessment, subjective.
• 53:52
  And they talk about everything they need me to help them with.
• 53:55
  And then you can see my dividers here, which I set up.
• 53:58
  And then it shuts it away from the rest of the house the tobias look very professional
• 54:02
  yeah that was originally a covid buy for my future husband because he was having
• 54:11
  an office at the back of the house and he wanted to shut it away from everybody during covid time so,
• 54:17
  yeah so we bought loads we've got about four of them but these
• 54:19
  are what i use for mine at the the moment so um yeah
• 54:22
  that's it really so in a nutshell very
• 54:26
  clever um and it works so take
• 54:30
  you to kind of set it up and then unset it all oh well
• 54:33
  all of about 10 to 15 minutes wow yeah
• 54:36
  so that's the beauty of it not like being
• 54:40
  able to open it and close it because obviously it's my portable couch
• 54:43
  which i then use when i go mobile therapy
• 54:46
  as well so yeah so basically when
• 54:49
  i got a lot of of work don't you with running clubs and and yeah we've worked
• 54:52
  with football teams so it's yeah it makes sense for you
• 54:55
  to have a looser structure at home because you're going to be making stuff
• 54:58
  out with you so it makes sense that's exactly so yeah and
• 55:01
  then at the end of the day around about seven o'clock when i more or
• 55:04
  less finish i pack it all away and open it
• 55:07
  all up and it's back to our house again really so yeah but when the when people
• 55:12
  come in i mean they do come in through the front door so we don't have a separate
• 55:15
  access but they come through the front door and they come into that room and
• 55:18
  those dividers separate as a little doorway and then they just come into that
• 55:23
  bit so they don't see anything else unless they need to use the toilet.
• 55:27
  Yeah, because the toilet is at the back of the house and they do then obviously
• 55:31
  have to walk around to go to the loo.
• 55:33
  So sometimes that can't be helped. But that's it, really.
• 55:36
  I think that when people see you in your setting, so they kind of identify you
• 55:40
  more as a human and not a business.
• 55:42
  And I think they might be less likely to cancel late to take a nap.
• 55:48
  Very good point. I can see you've got a family. So I had that difference when I was at the clinic.
• 55:53
  I used to get last minute cancellations all the time because you never speak
• 55:57
  to the person before you see them because they book it online or they book it
• 56:01
  to the phone for the receptionist. They don't speak to me.
• 56:04
  Then when I went completely private, it's all me talking to the client beforehand.
• 56:09
  And I was sending out my reminders and then they come back to me and said,
• 56:12
  yeah, thanks, Louise. Looking forward to seeing you.
• 56:14
  Or can't wait. Really need it. You know, so I hardly ever get cancellation.
• 56:19
  Point. Very interesting point. that is a big problem
• 56:23
  isn't it for a lot of therapists but this year alone
• 56:25
  because i was getting a few towards the end of last year i've
• 56:29
  now set up terms and conditions private policy and that
• 56:31
  goes out with the first assessment form and they
• 56:35
  have to agree on that and it's it just about like anything less than 48 hours
• 56:39
  notice you know we'll talk about it if it's if it's you know very last minute
• 56:44
  i'm sorry you have to pay so it's it's awkward never buy don't say sorry sorry
• 56:49
  well i'm getting used to i've got to learn to say no and i've got to learn not to say sorry.
• 56:56
  That's brilliant thanks louise i mean that really is inspiration for somebody
• 56:59
  who's thinking oh i can't do it my front room that'd be awful have a look at
• 57:02
  the video look at what louise is doing and it'll hopefully give you some ideas
• 57:05
  of how you can literally with it and so cleverly yeah tv with your logo and
• 57:12
  the use of the bamboo kind of printed shutters that always makes a place basic professionals.
• 57:17
  There's associations in there, kind of like health and care with that sort of
• 57:20
  print. So yeah, really good stuff. That could well inspire some people.
• 57:23
  To consider doing that really cool there's an interesting comment here from
• 57:27
  cecily his love which says our garage is home to the husband's two road bikes
• 57:30
  and his turbo trainer fat chance of conversion.
• 57:35
  Yeah what you might need cecily is to go on a gary mendoza communication
• 57:38
  course some kind of motivation interview thing persuading him
• 57:42
  to make him think it's his idea you know just intonation and
• 57:45
  things like that but yeah you've got a yeah it's a different uh barrier
• 57:49
  you've got there but yeah great okay right we
• 57:52
  are past 905 so people if you're joining us in the live lounge
• 57:54
  and you need to go we understand i can see the numbers dropping down a
• 57:57
  little bit people here on the sta panel you okay to stick with
• 58:00
  us for another five ten minutes yeah you need to go there please i
• 58:03
  know you've got other lives going on i can see you've got other lives i'll see
• 58:05
  your garage and i've seen your room and i've seen your shed but we
• 58:09
  have now got steve's creation in the
• 58:12
  back of the garden so what i'm going to do is i'm going to take off
• 58:15
  louise's shed screen remove that
• 58:18
  and we'll bring up some of steve's and this all
• 58:21
  started quite a long time ago then yeah 14 years did you say 14 years yeah right
• 58:26
  let's bring up some images for you and you can talk us through them we can still
• 58:30
  hear you when it's behind yeah our garage came down and we started to uh build
• 58:35
  that there's a young man who's been a patient the guy called simon who's a very good carpenter,
• 58:42
  And one of the big things with that is a lot of insulation on the floor,
• 58:48
  in the roof and everywhere.
• 58:50
  So you probably see the dividing walls where Simon's working.
• 58:55
  We've got heating, we've got electric there.
• 59:00
  And I'm not really an estate agent, but it serves its purpose and it's serving its purpose.
• 59:06
  And it does an absolutely great job. sorry did
• 59:09
  you say you knocked down your garage to make room for this then or yeah
• 59:12
  i'll get our garage was not it wasn't
• 59:16
  fit for purpose okay yeah yeah really and
• 59:19
  and this came up yes we got a separate entrance
• 59:22
  and yes we painted
• 59:26
  a couple of times and and and my wife
• 59:29
  jackie is is very very good when it comes to
• 59:31
  the floor and floor of the garden and just to
• 59:34
  make film people relaxed relaxed and you know
• 59:38
  when they come in i think one of
• 59:40
  the big things people you know stress is very
• 59:43
  real it's physical physiological and psychological if they
• 59:47
  come into an environment in which they can unwind you
• 59:50
  know that is a much better thing definitely and electricity
• 59:53
  and plumbing what's the set of electricity is there
• 59:57
  no actual running water
• 1:00:00
  there but you know
• 1:00:03
  you can use all your equipment and you
• 1:00:06
  can work very well there what have
• 1:00:09
  you guys got this is for you steve and if anybody else wants to jump in
• 1:00:12
  working at home what about if your client wants to use the loo what have you
• 1:00:15
  got in place there right well we've got we've always have got a loo in our ground
• 1:00:21
  floor is very very nearby and basically you can sort of escort and just make
• 1:00:28
  sure that that they're okay and sort of going through.
• 1:00:31
  You know, yes, that's one of those things.
• 1:00:34
  Is it kind of quite impersonal? Are they kind of walking through the kitchen
• 1:00:37
  and kind of going, sorry?
• 1:00:39
  Well, yeah, but I think the fact is, you know, we're all human.
• 1:00:45
  And the fact is, it just helps with the business atmosphere, really.
• 1:00:50
  Yeah, I can get that. Other people, what's your situation if a client wants to go to the house?
• 1:00:55
  Yeah, our downstairs loo, basically,
• 1:00:57
  the way you get to my room is you come up the side of the house.
• 1:01:00
  House and then the downstairs loo is
• 1:01:03
  in kind of a back hallway so they can go straight in through the
• 1:01:06
  back door and the loo's right there they don't have to go through the house I
• 1:01:09
  do always have to apologize for all the wellies and trainers and bike
• 1:01:12
  helmets and coats and dog leads and so on and so forth I do so on my website
• 1:01:18
  I've got a great big FAQ sister page and one of the things is what's your room
• 1:01:23
  like is there a toilet and it's like no there's not a toilet obviously if someone
• 1:01:27
  comes in there desperate I'm not going to be like no go up the garden and pop over their,
• 1:01:31
  that's fine you can use the loop that is that expectation so people know you
• 1:01:36
  will be going into my house yes it is my home yes the downstairs loo has got
• 1:01:40
  a great big picture which is a.
• 1:01:42
  2000s era video game cover that my husband used to play
• 1:01:45
  and his brother bought in the artwork so it's like elves and
• 1:01:48
  dragons and that kind of thing and that's fine could be worse could be worse
• 1:01:51
  i think people are people
• 1:01:54
  are coming to your home at the end of the day and they're
• 1:01:57
  going to pop going to use the loo the kitchen door shut over
• 1:01:59
  they're not going to get leapt on by the dog or the child most likely
• 1:02:02
  so yeah they can use the loo very interesting let me just expand this again
• 1:02:08
  for you you recently changed it so again listen to the podcast you can't see
• 1:02:12
  it but i love or there's a little image of inside which looks beautiful again
• 1:02:16
  it really is it looks so welcoming and clean yeah that should be there's the
• 1:02:20
  man himself it's my new my new page.
• 1:02:23
  I had my other bench for Best Buy in nearly 14, certainly 12 years.
• 1:02:30
  And I needed a gas strut. And I rang the manufacturers.
• 1:02:34
  And there was silence on the end of the phone. And they said,
• 1:02:38
  we don't make that anymore. My old bench cost me £75.
• 1:02:43
  That new one cost me quite a bit more. Yeah.
• 1:02:46
  14 years later, you can see that. And then you re-coated it.
• 1:02:51
  What was the reason for the change?
• 1:02:52
  Was that just, what was the reason for that? Just to make it,
• 1:02:55
  just a bit of decorating.
• 1:02:59
  I must admit, the big thing, I was down with my wife.
• 1:03:02
  We went to B&Q, and Jackie was off looking at spicy weather bits and pieces.
• 1:03:09
  And I was just sort of chatting to the folks where they were doing the paint mixing.
• 1:03:14
  I said, what does that look like? I said, oh, that's a really nice colour.
• 1:03:18
  And I called Jackie over, and then we had a bit of a discussion.
• 1:03:22
  And they said that looked nice on the treatment room and so uh so it became this sort of.
• 1:03:31
  Particularly like this little edition outside which you can talk us through
• 1:03:34
  yeah i think i think one of the big things is that i find like a lot of clients and patients,
• 1:03:41
  they're chatting about things and they're chatting about life and one of the
• 1:03:45
  things is that if they're sort of elderly or anything like that and you've got
• 1:03:50
  a bit of time and you know it's in the summer and they want to sit down and just have a natter. Hmm.
• 1:03:56
  I think sometimes, you know, the physical and the psychological is actually
• 1:04:00
  quite good because the fact is, you know, when they put the world to rights as well,
• 1:04:06
  they go away and they are much, much happier when they've been treated and they're
• 1:04:15
  coming back again and they're a lot happier.
• 1:04:17
  Definitely. It's a lovely little three-seater garden set.
• 1:04:21
  It's perfect. And also their other halves can sit there, read the paper,
• 1:04:24
  do the crossword. but what do you think about that? Yeah, that's a good idea. I love that.
• 1:04:29
  Yeah. Do you find, well, do you ever, I don't know how close you do your appointments
• 1:04:34
  together, but I'd imagine that if they were quite close together and somebody
• 1:04:37
  is, we've all got those really lovely clients, but they just,
• 1:04:40
  they do hang around and take an awfully long time to leave.
• 1:04:43
  They've got a really nice way to kind of gather themselves and put everything
• 1:04:47
  back in their bag and just like take five minutes if you do need to go back in with somebody else.
• 1:04:52
  Absolutely, yeah. So they're not being rushed or hurried. yeah
• 1:04:55
  absolutely i think i think the fact the
• 1:04:58
  fact is you know it's their time and you're
• 1:05:02
  there for them and i i think that's the
• 1:05:05
  thing isn't it i think you know it's care but i
• 1:05:08
  think i think one that's one of the big things you know how are
• 1:05:11
  you that you know that's what it means isn't it you know good to
• 1:05:14
  see you and and i think some of the phone you know you might be the only letter
• 1:05:20
  of of good news that they probably see that day and and i think that the fact
• 1:05:24
  is that you know it's really good to see and and they go on really i've got
• 1:05:30
  this i've got that i've got whatever,
• 1:05:33
  but you know i think one of the jobs of the therapist is about picking people up.
• 1:05:38
  You know you don't pick people up by putting them down and i think that's the
• 1:05:42
  thing as therapists if we can do that,
• 1:05:45
  We've done a big part of the physical job as well. Yeah. And it seems that one
• 1:05:49
  of the conclusions from today is you can do that pretty well from home.
• 1:05:53
  You're inviting someone into your life.
• 1:05:55
  So, hey, they're going to open up and talk about their lives.
• 1:05:57
  It's kind of like that therapeutic alliance, which we know is so important.
• 1:06:02
  We know the subjective and the information they give you, the peeling away the layers.
• 1:06:06
  It can be hard if you're in a clinic where they're kind of, oh, here I go again.
• 1:06:09
  You know, you can get that white coat syndrome where you just don't want to open up a little bit.
• 1:06:13
  Beard and if in someone's home it's like wow I just
• 1:06:16
  say when I was in the clinic I just felt that it
• 1:06:20
  was like a conveyor belt as well because it was
• 1:06:23
  like in and in and in and out and then
• 1:06:25
  you didn't have time to really build a rapport as such
• 1:06:29
  as I'm at home I've got gaps between my clients as
• 1:06:32
  well so I've got that time to just give them that
• 1:06:35
  little extra bit that they might need as well and the rebooking
• 1:06:38
  and stuff like that so I don't let a patient go how
• 1:06:41
  a client go home now about rebooking as well that's a good key
• 1:06:44
  before we finish i just want to make sure so we we're
• 1:06:47
  not obviously with bias because you guys all work
• 1:06:50
  at home so but i just want to make sure that our listeners have got maybe
• 1:06:53
  some watch out for what are some of the things you
• 1:06:56
  think maybe you should warn people about if they are considering working
• 1:06:59
  at home nikki so you need to think about the tax
• 1:07:02
  man yeah so for me
• 1:07:05
  so there's there's good news and there's bad news oh
• 1:07:08
  no there's not that much bad news actually you do
• 1:07:11
  need to consider so you've got an annual what's it
• 1:07:14
  called so you've got an annual capital allowance which
• 1:07:17
  none of us in our our scale of business maybe yours matt
• 1:07:20
  would ever get anywhere near you can write up 100 of the tax but you can write
• 1:07:25
  100 of your capital expenditure within that the that same year the year that
• 1:07:30
  you finish it so my garage conversion i don't mind sharing cost about 20 grand
• 1:07:33
  all in strictly speaking you can't claim for material changes to the building.
• 1:07:39
  So my window and my door getting cut out of the brickwork.
• 1:07:43
  I couldn't i'm not supposed to pay me for but all of the
• 1:07:46
  plumbing all the pipes or the insulation all of the furniture the
• 1:07:49
  flooring the radiators the gas meter relocation
• 1:07:52
  all of that is claimable and also
• 1:07:55
  the advice you get of an accountant unless he is your accountant and he does
• 1:07:58
  your accounts bit by bit is just chuck it all in so i think my build the bits
• 1:08:06
  of like the fabric of the building they probably came to about 700 quid if i
• 1:08:10
  got my builders pricing separately So I just put,
• 1:08:12
  I had a pretty crack year income wise last year.
• 1:08:16
  So when I put my 20 grand capital allowance in, I didn't have to pay any tax
• 1:08:21
  because it balanced it out.
• 1:08:22
  I only made about 20 grand last year, also sharing a lot there.
• 1:08:27
  But because it was that 20 grand capital allowance, all of a sudden I didn't owe any tax.
• 1:08:33
  And what that meant for me is because we're self-employed and we have to pay our tax in advance.
• 1:08:37
  The tax that i'd paid last july as
• 1:08:40
  towards that the other the july before
• 1:08:43
  rather towards the tax bill i got that as a refund nice
• 1:08:47
  good yeah no money but you
• 1:08:50
  still get really excited when your taxman gives you yeah i
• 1:08:53
  felt like it just doesn't happen very often it doesn't
• 1:08:57
  so what's the
• 1:09:00
  warning there just make sure you've got your account into your own the
• 1:09:02
  implications of everything that you're doing
• 1:09:05
  yes don't try and don't so i mean mine was
• 1:09:08
  700 quid and you know everybody kind of just went no they're
• 1:09:11
  not going to be they're not going to be looking into that if if they if
• 1:09:14
  i got found out in an audit then you would get fined but
• 1:09:17
  the taxman's interested in far far
• 1:09:20
  bigger fraud than you would be for me for window okay
• 1:09:23
  no the the warning is make sure
• 1:09:26
  you're aware of the important things like
• 1:09:28
  insurance building regs tax implications
• 1:09:32
  and mortgage if
• 1:09:36
  you're doing your home and i'm
• 1:09:39
  like i said i'm happy if anyone's got any questions at
• 1:09:42
  all whether it's like in the
• 1:09:45
  next few weeks or over the in the next few years i'm always happy to
• 1:09:48
  share my experience and i'm sure everybody here is as well yeah we'll
• 1:09:51
  make sure there's links there any other the bits of advice before we go yeah
• 1:09:54
  i think i would just say like the.
• 1:09:57
  Advantage of having your treatment room at home is you can control everything about
• 1:10:00
  it you can make exactly what you want it to be but the
• 1:10:03
  disadvantage is that means you have to control everything about it like it's
• 1:10:06
  all on you you have to do your risk assessments if anything goes wrong with
• 1:10:11
  it you are going to have to be the one that fixes it whereas you know if you're
• 1:10:14
  renting a clinic space or something and the window starts leaking you can be
• 1:10:17
  like oh landlord sort it out please you you are going to have to fix that yourself.
• 1:10:21
  So you just need to be ready that like.
• 1:10:24
  Yes, it's great you have all the control, but you do have to take all the control as well.
• 1:10:27
  That's a great way. Jump in, Matt. Yeah, go for it. I think one of the big things
• 1:10:32
  is just going along with what everyone said, keep every single receipt for your tax man.
• 1:10:42
  Keep in with all the official bodies. You've got to be whiter than white.
• 1:10:48
  And the big thing is just also that everything's clean, everything is welcoming
• 1:10:53
  and the environment that that individual that patient walks into,
• 1:10:59
  welcomes them and they want to return very cool
• 1:11:02
  someone on the chat also was it soma sports
• 1:11:05
  massage on the chat also made a really good point about safety from strangers
• 1:11:08
  and yes you do have to think that you are inviting people to your home and they
• 1:11:12
  are going to know where you live whether that is making your policies i mean
• 1:11:16
  personally i my husband works from home and on That happens to be the day that
• 1:11:22
  I don't work anyway and that works quite well.
• 1:11:24
  So there's somebody in the house because I am up in a shed on my own with a
• 1:11:28
  stranger asking them to take their clothes off, essentially.
• 1:11:31
  So, yeah, it's something you have to consider. That said, I used to do mobile
• 1:11:36
  and I was going into their homes and I much prefer people coming to my space
• 1:11:40
  and territory as opposed to me going into someone's house.
• 1:11:44
  Again, I think I've just got this assumption that no one's ever going to do
• 1:11:48
  me any harm and I've never really come to any harm.
• 1:11:51
  But that's not i wouldn't recommend that as a policy for other people i would
• 1:11:55
  suggest so when i do get staff i will be implementing a loan worker policy which
• 1:12:00
  will have steps that you can go through and there are services that you can
• 1:12:03
  buy which is a panic button you can press and there are emergency services on
• 1:12:07
  the end of the line and so it is that's it's valid you do need to,
• 1:12:11
  you do need to think about that yeah i think panic buttons i mean i don't think necessarily,
• 1:12:16
  cost too much but it's yeah we'll probably touch on when we talk about the mobile
• 1:12:20
  event work but But, yeah, it's an important point.
• 1:12:22
  Good point. Yeah, a friend who had her staff working alone at their clinic,
• 1:12:28
  which is in a public building, you just get this quick –.
• 1:12:33
  It's an app that is provided by a service and each
• 1:12:36
  of the therapists know which buttons they have to
• 1:12:39
  press on their phone and it just went straight through nobody
• 1:12:42
  ever uses it thankfully yeah good but it's there
• 1:12:45
  it's very clever yeah very good right look i'm just conscious of the time now
• 1:12:49
  it's like uh we've gone an hour and 20 minutes episode but there's so much information
• 1:12:53
  in there guys i really appreciate you giving us your time and sharing it people
• 1:12:57
  in the live lounge thank you very much for joining us as well and and sharing
• 1:13:00
  your questions i hope you guys I've enjoyed it as much as I have,
• 1:13:04
  just an insight into different ways of running your business.
• 1:13:07
  And hopefully, what I'd like to think is that there'll be some follow-ups on
• 1:13:11
  this. Now, the best place to leave follow-up questions is probably YouTube.
• 1:13:14
  The reason why, for a while, I just went on YouTube is the shelf life of YouTube is infinite.
• 1:13:19
  It just stays there. It appears in Google for results when you put in a question
• 1:13:24
  like, oh, how much is insurance for garage therapy?
• 1:13:27
  It will come up in Google. Everything on Facebook just disappears.
• 1:13:30
  It won't come up anywhere. so if you do want to continue
• 1:13:33
  the conversation if you listen to the podcast so you've got any questions i
• 1:13:36
  would recommend that you head over to youtube and use that comment list for
• 1:13:39
  questions i will always obviously keep an eye on it and if if i see anything
• 1:13:42
  come up then i will forward it to our esteemed panel and we can keep that conversation
• 1:13:46
  going you know because it's a really cool topic but obviously we'll also be
• 1:13:50
  keeping the conversation going from a slightly different angle in a week's time
• 1:13:54
  which if you listen to the podcast ultimately means that it will be in episode.
• 1:14:00
  187 but we will be recording it live on February the 27th at 8 o'clock and it's
• 1:14:05
  going to be how to set up a massage therapy business part 2
• 1:14:07
  in a rented room which essentially for a lot of people means in
• 1:14:10
  a gym or might be in another practice so if you are listening to this podcast
• 1:14:15
  and it's not that date yet and you're an STA member then contact me Matt at
• 1:14:20
  thesta.co.uk if you'd like to come up on the panel and just share your experience
• 1:14:24
  like these good people have done here it's so interesting hearing from fellow clinicians about,
• 1:14:29
  The recommendations and the advice and the tips which comes out tonight has been incredible.
• 1:14:34
  So if you'd like to be part of that, then do email me.
• 1:14:37
  And then in two weeks time, in episode 188, which is going to be March the 5th,
• 1:14:41
  I think, that'll be all about how to set up a massage therapy business,
• 1:14:44
  doing mobile work and events and probably crossing over, you know,
• 1:14:48
  like our good Louise Asher here does.
• 1:14:51
  So yeah, if that's your bag and you've got experience and things you share,
• 1:14:55
  then again, Again, contact me, Matt, at theSTA.co.uk or find me on social media.
• 1:14:59
  Even if it's one chat live, just find me and message me saying,
• 1:15:01
  Matt, I might want to be on the panel.
• 1:15:03
  Because it's OK, isn't it, guys? It's not as nerve wracking as sometimes you think it's going to be.
• 1:15:09
  Thank you to my wonderful panel tonight, my co-host, Nikki Mansfield. Thank you very much.
• 1:15:13
  And to Hannah Tabran, Joe Holloway, Louise Asher, Steve Kirby and Gary Benson,
• 1:15:17
  who was in the lounge tonight as opposed to on cam.
• 1:15:21
  So thank you for everybody who joins us in the lounge as well. and if
• 1:15:24
  you are listening to the podcast then do please leave us a rating and review it just
• 1:15:27
  it just helps us appear higher in the rankings which
• 1:15:30
  means the good word gets out there no one makes any money out of it it's just
• 1:15:33
  about spreading the good word of our guests to a larger audience and the
• 1:15:36
  only way we can do that is by people leaving ratings and reviews so
• 1:15:39
  do take time please do that and if you
• 1:15:41
  are listening to the podcast and you want to join us live and network then yeah
• 1:15:45
  come along to the sports therapy association youtube channel or the facebook
• 1:15:48
  page or the facebook open group and you can hang out with us and it'd be lovely
• 1:15:53
  to see you and you can share your opinions directly with our guests so that's
• 1:15:58
  it thank you very much and don't forget most importantly take care of each other.
• 1:16:04
  Music.