Latest / Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#60- Mom and Pop To Enterprise, Scaling a Call Center As You Grow
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In this episode of Owned and Operated, John and Jack dive into optimizing home service call centers. Key takeaways include:
Prioritize Quality: Customer feedback highlights areas for improvement.
Reduce Wait Times: Shorter waits boost customer satisfaction.
Accept Turnover: Focus on training and accountability to tackle high turnover.
In-House vs. Remote…
The skinny
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