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United Pulls Back the Curtain; Harvard Stands Their Ground
In this episode of Communication Breakdown, hosts Steve Dowling and Craig Carroll examine how United Airlines and Harvard University are responding to reputational pressure with two very different transparency strategies. United pulls back the curtain on its safety operations at Newark amid cascading air traffic control failures, launching an ambitious media campaign to reinforce trust. Meanwhile, Harvard President Alan Garber enters phase two of a drawn-out public relations battle with the Trump administration, rallying institutional morale with disciplined messaging and strategic framing…
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