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Immigration IT Project in Financial Turmoil | Auckland News

Immigration New Zealand’s $336 million IT overhaul, Our Future Services, is spiraling into financial chaos — with wildly inaccurate cost-saving projections and a looming $90 million visa deficit. Compounding the mess, a separate biometric project could saddle the agency with a $12 million liability as vendor NEC demands $4 million in sunk costs plus monthly penalties. Productivity gains are falling far short of promised 30%, especially for student visas, while delays and unclear scope have derailed customer satisfaction. With another visa fee review on the horizon and pressure to balance the…

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