Latest / The Retention Marketing Podcast with Fexingo: Email, SMS, and Loyalty for Repeat Customers
How a Hotel Chain Uses Post-Stay Email to Drive Repeat Bookings
Lucas and Luna explore how one hotel group uses a specific post-stay email sequence to boost repeat reservations by over 30 percent. They walk through the three-email cadence: a thank-you with a personalized room recommendation based on past amenities used, a mid-week follow-up with a curated local guide, and a final 'we miss you' offer tied to the guest's next travel window. The hosts break down why the second email has the highest click-through rate and how the chain uses open data to adjust send times. They also discuss the role of zero-party data collected during check-in…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.