Charter Clients Want Speed, So Why Are Bookings Still Slow? w/ Greg Johnson

The Aerospace Executive Podcast · Jan 22, 2026 · 50m

For an industry that promises speed and convenience, booking a charter flight is still painfully slow. Customers pay a premium for flexibility and time, but the booking experience feels stuck in another era.

Manual steps, disconnected systems, PDFs bouncing around, and payment delays that leave too much uncertainty after a decision’s already been made.

Demand isn’t the issue; the process is.

And the tricky part is that the problem doesn’t live in one place. It shows up between quoting and booking. Between booking and payment. Between sales and dispatch.

Everyone’s doing their part, but…