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PodChats for FutureCIO: The rise of the Chief Automation Officer
First came automation – the realisation that some aspects of workflow can be done by machines. Next came the integration of artificial intelligence into IT operations (AIOps), robotic process automation (RPA), decision management, and business automation, resulting in cost reductions and doing more with less, maybe even more accurately.
Coincidentally, automation is helping seen alleviate the skills shortage businesses are experiencing across the functions. With greater expectations around work-life balance, automation is seen as making companies healthier.
All that good news aside, a…
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