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The Automated Doom Loop: One Man's Legal War · Financial Survival Network

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• 0:27
  Speaker 2: You know the feeling we have, Uh, well, we've all
• 0:30
  Speaker 2: been there, right, Oh.
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  Speaker 3: Absolutely.
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  Speaker 2: You are holding your phone, pacing around your living room
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  Speaker 2: and you are just repeating a single word into the receiver.
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  Speaker 3: Just slowly losing your mind exactly.
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  Speaker 2: You're going representative, representative, I said, representative, Yeah.
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  Speaker 3: And you start enunciating it like it's a foreign language.
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  Speaker 2: Right, And then that cheerful, perfectly modulated automated voice just
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  Speaker 2: comes back with I'm sorry, I didn't quite get that.
• 0:56
  Speaker 2: Did you mean pay my bill?
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  Speaker 3: It's just universally, it really is.
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  Speaker 2: It feels like you are trapped in this this digital
• 1:05
  Speaker 2: escape room and the clock is just sticking.
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  Speaker 3: It's a very distinct modern frustration. I think we experience
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  Speaker 3: that feeling of being entirely powerless, shouting into this void
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  Speaker 3: of artificial intelligence. Yeah, and it seems explicitly designed to
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  Speaker 3: keep you away from an actual human.
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  Speaker 2: Being totally and well, usually we just treat this as
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  Speaker 2: a minor annoyance, right, I have a quirk of modern
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  Speaker 2: customer service that we just have to endure.
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  Speaker 3: Right, you canplain to a friend to move on, exactly.
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  Speaker 2: But looking closer at the actual mechanics of these systems,
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  Speaker 2: the implications are actually.
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  Speaker 3: Profound, especially when you consider who is operating them and
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  Speaker 3: you know what services they control.
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  Speaker 2: Which brings us to our mission for this deep dodge,
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  Speaker 2: because we are looking at someone who decided that complaining
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  Speaker 2: just wasn't enough.
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  Speaker 3: Yes, someone actually took action.
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  Speaker 2: We are examining two formal legal petitions filed by a
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  Speaker 2: single individual, a citizen and ratepayer named Carrie Lutz from
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  Speaker 2: Palm Beach Gardens, Florida.
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  Speaker 3: So just a regular guy, Just a regular.
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  Speaker 2: Guy, and he is taking on the entire telecommunications and
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  Speaker 2: utility industries by demanding a new legal framework.
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  Speaker 3: The documents we were looking at today, they are essentially
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  Speaker 3: a declaration of war on the automated doom loop.
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  Speaker 2: I love that phrase.
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  Speaker 3: Yeah. Well, he filed an emergency petition for rulemaking with
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  Speaker 3: the Federal Communications Commission on May five, twenty twenty six
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  Speaker 3: the FCC, Right, the FCC, and then a month prior
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  Speaker 3: to that, in April twenty twenty six, he filed a
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  Speaker 3: similar petition with the Florida Public Service Commission.
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  Speaker 2: Okay, let's unpack this, because I find it absolutely fascinating
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  Speaker 2: that one citizen, acting pro se, which means he is
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  Speaker 2: navigating this entirely himself, without a lawyer representing him, is
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  Speaker 2: trying to change federal and state law just to let
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  Speaker 2: us talk to a human being.
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  Speaker 3: It's a massive undertaking, it really is.
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  Speaker 2: I mean, drafting a formal petition to a federal agency
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  Speaker 2: isn't like sending a strongly worded email to customer support.
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  Speaker 3: No, not at all.
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  Speaker 2: It requires citing statutes establishing legal stifle and actually proposing
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  Speaker 2: viable regulatory language.
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  Speaker 3: What's fascinating here is that these petitions aren't just a
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  Speaker 3: list of grievances about bad hold music right. They construct
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  Speaker 3: a very specific, legally grounded argument. The core thesis is
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  Speaker 3: that these AI gatekeepers actually violate fundamental legal mandates for
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  Speaker 3: safety and adequate service.
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  Speaker 2: Wow, so it's not just this is annoying.
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  Speaker 3: Exactly, he is framing the inability to reach a human
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  Speaker 3: not as an inconvenience, but as a systemic regulatory failure
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  Speaker 3: that demands immediate intervention because we.
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  Speaker 2: All know the problem. Intimately, you call a company and
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  Speaker 2: you just hit.
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  Speaker 3: A wall, a very polite, robotic wall.
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  Speaker 2: Yeah. But the petitions demand the creation of a live
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  Speaker 2: agent access.
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  Speaker 3: Requirement, which sounds very official.
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  Speaker 2: It does. And to actually enforce something like that, you
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  Speaker 2: need clear mechanical rules. Right. You can't just say be better, right.
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  Speaker 3: The regulators need something they can actually measure.
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  Speaker 2: So let's propose is that a clear, audible option for
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  Speaker 2: a live human represent must be presented within the first
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  Speaker 2: sixty seconds of any automated interaction.
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  Speaker 3: Sixty seconds. That is a very deliberate number, it is.
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  Speaker 3: It creates a measurable compliance standard because well, regulatory bodies,
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  Speaker 3: they struggle to enforce vague concepts like good customer service
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  Speaker 3: or you know, reasonable wait time.
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  Speaker 2: Sure, because what does reasonable even mean exactly?
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  Speaker 3: But a sixty second timer is binary. Either the system
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  Speaker 3: offers the option within that window, or the company is
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  Speaker 3: in violation of the rule.
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  Speaker 2: And the mechanism for bypassing the system is just as specific.
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  Speaker 2: It's not just a timer.
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  Speaker 3: Oh right, the bypass commands.
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  Speaker 2: Yeah, the system must honor the digit zero or the
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  Speaker 2: spoken words agent, representative or human at any time.
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  Speaker 3: At any time. That's the key.
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  Speaker 2: When you press zero or say agent, it must act
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  Speaker 2: as an immediate command to route you to a live queue.
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  Speaker 2: I love this part. It's like he's demanding a fire
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  Speaker 2: escape for phone trees.
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  Speaker 3: A fire escape. That's a great way to put it right.
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  Speaker 2: Because it shouldn't mat if you are on the ground
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  Speaker 2: floor menu or if you're crapped on the fifth floor
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  Speaker 2: of the billing department's weird sub menu.
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  Speaker 3: No way back.
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  Speaker 2: Yeah, No, matter where you are in the digital building,
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  Speaker 2: you can pull the zero alarm, the fire escape drops down,
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  Speaker 2: and you get out.
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  Speaker 3: And to build on that fire scape analogy. The rule
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  Speaker 3: propose is that you cannot be stopped on the fire
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  Speaker 3: escape and interrogated by security.
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  Speaker 2: Oh man, the automated interrogation.
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  Speaker 3: Yes, the petition explicitly prohibits companies from forcing callers to
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  Speaker 3: provide account credentials, or go through automated screening, or submit
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  Speaker 3: to AI identification as a mandatory precondition just to get
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  Speaker 3: in the line.
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  Speaker 2: For a human That addresses the absolute worst part of
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  Speaker 2: the current experience. It really does, because you finally convince
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  Speaker 2: the robot that you want a.
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  Speaker 3: Human after five minutes of yelling, right.
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  Speaker 2: And it suddenly demands your sixteen digit account number, your
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  Speaker 2: zip code, and your.
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  Speaker 3: PI which you never have handy never.
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  Speaker 2: And then when you finally hear a human voice, the
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  Speaker 2: very first thing they ask is can I get your
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  Speaker 2: account number?
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  Speaker 3: Exactly? This system never actually passes the information along to
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  Speaker 3: the agent.
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  Speaker 2: It's infuriating. So why do they even ask?
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  Speaker 3: Because the system retains nothing because the interrogation isn't designed
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  Speaker 3: to help the human agent assist you. It functions purely
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  Speaker 3: as a friction point.
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  Speaker 2: A friction point, yeah.
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  Speaker 3: It's another barrier designed to test your.
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  Speaker 2: Result, just to see if you'll give up and hang
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  Speaker 2: up precisely.
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  Speaker 3: And Lets's rule also demands wait time transparency.
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  Speaker 2: Oh this is a big one.
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  Speaker 3: Right, once you pull that fire alarm and get into
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  Speaker 3: the live queue, the system has to tell you the
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  Speaker 3: estimated wheak time within thirty.
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  Speaker 2: Seconds, because right now you just sit there listening to
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  Speaker 2: smooth jazz, wondering if it's going to be two minutes
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  Speaker 2: or two hours exactly.
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  Speaker 3: You have a fundamental right to know if you're waiting
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  Speaker 3: five minutes or fifty minutes, so you can make an
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  Speaker 3: informed decision about your own time.
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  Speaker 2: Now, I noticed he filed one petition in Florida and
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  Speaker 2: one federally. Is he just like seeing which one sticks
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  Speaker 2: or is there a broader jurisdictional strategy here?
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  Speaker 3: It is a highly coordinated, two pronged approach.
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  Speaker 2: Oh, so it's very intentional.
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  Speaker 3: Very The FCC petition targets federal entities, which encompasses telecommunications carriers,
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  Speaker 3: cable operators, interconnected VoIP providers, and alarm monitoring services.
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  Speaker 2: So basically the entire infrastructure of national communications exactly.
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  Speaker 3: And then the Florida PSC petition targets state licensed utilities
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  Speaker 3: like local stuff right, that covers your electric company, natural gas,
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  Speaker 3: water and wastewater services. And the Florida one even includes
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  Speaker 3: a specific requirement that these utilities must maintain records of
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  Speaker 3: their monthly average weight times and call abandonment rates.
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  Speaker 2: Wait, really, so they have to keep the receipts on
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  Speaker 2: how bad their whole times are, yes.
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  Speaker 3: And report them quarterly for public inspection.
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  Speaker 2: Wow, that's some serious accountability, it is, and he is
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  Speaker 2: covering all the essentials. You cannot function in modern society
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  Speaker 2: without water, power or communication.
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  Speaker 3: No, you really can't.
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  Speaker 2: He is establishing that for these specific life sustaining services,
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  Speaker 2: you shouldn't have to fight a robot to maintain them. Right,
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  Speaker 2: which makes me wonder why he classifies this as an emergency,
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  Speaker 2: because the federal filing is literally titled an emergency petition
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  Speaker 2: for rule making.
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  Speaker 3: The emergency designation hinges on his description of these systems
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  Speaker 3: as infinite loop architectures.
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  Speaker 2: Infinite loop architectures.
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  Speaker 3: Yes, when a retail store puts you in an infinite loop,
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  Speaker 3: you might just abandon your online shopping cart.
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  Speaker 2: Right, you just don't buy the shoes, No big deal, exactly.
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  Speaker 3: But when an essential utility puts you in an infinite loop,
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  Speaker 3: it becomes a life safety issue.
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  Speaker 2: Oh, I see, Because if you are calling the gas
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  Speaker 2: company to report the smell.
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  Speaker 3: Of a leak, or you are calling your alarm system
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  Speaker 3: provider because a sensor is malfunctioning.
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  Speaker 2: Or you need to tell the electric company your power
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  Speaker 2: is out and you have medical equipment running in your.
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  Speaker 3: House, Exactly in those scenarios, a delay is not an annoyance.
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  Speaker 3: It is a potential catastrophe.
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  Speaker 2: That's terrifying to think about.
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  Speaker 3: SAT statutes in Florida actually require utilities to provide adequate
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  Speaker 3: and efficient service. Yeah, and at the federal level, the
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  Speaker 3: FCC requires just and reasonable.
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  Speaker 2: Practices, so they have a legal duty.
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  Speaker 3: Yes. The core legal argument Lets is making is that
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  Speaker 3: a service you literally cannot access in an emergency via
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  Speaker 3: human contact is by definition failing its statutory mandate. Wow,
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  Speaker 3: the technology itself prevents the company from fulfilling its legal
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  Speaker 3: obligation to the public.
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  Speaker 2: But wait, let me push back on this a little bit.
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  Speaker 2: Are we sure we aren't attributing malice to what is
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  Speaker 2: essentially just a staffing shortage.
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  Speaker 3: That's a very fair question.
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  Speaker 2: Because every company claims they are dealing with, you know,
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  Speaker 2: unprecedented call volume right now. The labor market has shifted
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  Speaker 2: and employing hundreds of call center workers is incredibly difficult.
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  Speaker 2: It is, So maybe this isn't a deliberate plot to
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  Speaker 2: exhaust callers, but just clunky technology desperately trying to manage
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  Speaker 2: a flood of increase.
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  Speaker 3: Well, that is the exact defense these companies will use
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  Speaker 3: during the public commet period. They will cite labor shortages
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  Speaker 3: and operational offfficiency. But Lutz counters that the consistency of
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  Speaker 3: the ratepayer experience points to intentional design. He defines this
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  Speaker 3: as a deliberate cost reduction strategy optimized to suppress human contact.
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  Speaker 2: Optimized to suppress that's a strong phrase, it is.
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  Speaker 3: If we connect this to the bigger picture, Public utilities
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  Speaker 3: and telecommunication companies operate with illegal monopoly or at least
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  Speaker 3: a highly protected market status.
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  Speaker 2: Sure, because I can't just choose a different water company
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  Speaker 2: if I don't like mine.
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  Speaker 3: Exactly, you cannot simply switch your water provider or run
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  Speaker 3: your own power grid if you dislike your current company's
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  Speaker 3: customer service. Right because of that protected status, the government
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  Speaker 3: grants them a mandate they must serve the public safely
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  Speaker 3: and adequately.
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  Speaker 2: So you are a captive audience. You have absolutely no
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  Speaker 2: leverage as a consumer, And.
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  Speaker 3: Exactly that lack of leverage creates a structural mismatch between
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  Speaker 3: the utilities financial incentives and its public service obligation. Oh
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  Speaker 3: so well, humans cost money to employ, train, and provide
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  Speaker 3: benefits for AI bots require server space and licensing fees
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  Speaker 3: which scale incredibly cheaply. Oh I see, So when a
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  Speaker 3: caller faces a genuine emergency, gets trapped in an automated
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  Speaker 3: maze and eventually hangs up out of sheer exhaustion, which
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  Speaker 3: we've all done, right, the company's internal metrics record that
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  Speaker 3: as a successfully deflected call.
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  Speaker 2: You're joking a success.
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  Speaker 3: Yes, they resolve the interaction without spending money on a
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  Speaker 3: human agent. The company's financial model succeeds precisely when the
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  Speaker 3: customer fails to get help.
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  Speaker 2: Oh man, that reframes the entire experience. It isn't a
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  Speaker 2: broken system. It is a system functioning exactly. Is designed
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  Speaker 2: at the expense of the consumer exactly.
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  Speaker 3: And the people who bear the brunt of this aren't
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  Speaker 3: necessarily the tech savvy users who know how to gain
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  Speaker 3: the voice prompts.
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  Speaker 2: Oh that's true, My grandmother cannot handle those voice menus.
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  Speaker 3: And the petitions dedicate significant space to this concept of
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  Speaker 3: disproportionate harm. These AI gated systems systematically filter out vulnerable
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  Speaker 3: demographics right.
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  Speaker 2: Because it takes a certain level of tech fluency.
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  Speaker 3: We are talking about senior citizens who might not understand
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  Speaker 3: the digital prompts, persons with cognitive or physical disabilities, non
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  Speaker 3: English speaking rate payers, or people.
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  Speaker 2: Who are just simply in the middle of a massive crisis. Yes,
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  Speaker 2: because if your basement is rapidly filling with water from
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  Speaker 2: a broken Maine you do not have the cognitive bandwidth
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  Speaker 2: to say representative, don't wait for a prompt, then say billing.
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  Speaker 2: Then listen to a robotic voice ask if you want
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  Speaker 2: to take a brief survey.
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  Speaker 3: You definitely do not.
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  Speaker 2: You just need immediate human assistance.
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  Speaker 3: The legal framework let's use this here, relies heavily on equity.
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  Speaker 3: These vulnerable populations are legally required to fund these utility
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  Speaker 3: services through regulated rates.
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  Speaker 2: They pay the same electric bill as everyone else exactly.
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  Speaker 3: But because these automated systems require a certain level of
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  Speaker 3: cognitive bandwidth, language proficiency, and technical patients to navigate, these
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  Speaker 3: demographics are effectively blocked from access seeing the customer support
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  Speaker 3: they fund.
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  Speaker 2: That's a huge problem.
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  Speaker 3: Denying them a direct path to human access becomes a
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  Speaker 3: massive discrimination issue. The technology creates a barrier to a
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  Speaker 3: public utility.
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  Speaker 2: Here's where it gets really interesting. The petition goes beyond
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  Speaker 2: just the barrier to access and introduces this phrase, an
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  Speaker 2: uncompensated data extraction toll. I read that phrase in the
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  Speaker 2: source documents, and I had to read it twice.
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  Speaker 3: It is arguably the most modern, sophisticated argument in the
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  Speaker 3: entire petition. It shifts the discussion from customer service metrics
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  Speaker 3: to data privacy rights.
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  Speaker 2: Because we are sort of conditioned to accept paying with
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  Speaker 2: our data when we use social media or search engines.
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  Speaker 3: Right right, it's the standard deal.
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  Speaker 2: We get a free app and in exchange, they harvest
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  Speaker 2: our browsing abbts and serve us targeted ads. It is
• 13:45
  Speaker 2: a transaction we implicitly agree to, exactly. But having to
• 13:49
  Speaker 2: participate in that same data extraction just to dispute a
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  Speaker 2: charge on a water bill you already pay for that
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  Speaker 2: feels like a massive overreach.
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  Speaker 3: When you are trapped in that infinite loop. Interacting with
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  Speaker 3: a modern AI customer service platform, you aren't just pressing
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  Speaker 3: buttons on a keypad anymore.
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  Speaker 2: What's the AI actually doing?
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  Speaker 3: The AI is actively harvesting biometric voice.
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  Speaker 2: Data, biometric data like voice prints.
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  Speaker 3: Yes, it is utilizing natural language processing to transcribe your speech,
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  Speaker 3: but it is also running sentiment analysis. Sentiment analysis, it
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  Speaker 3: measures micro hesitations in your voice, your pitch, your cadence,
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  Speaker 3: and your volume.
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  Speaker 2: Oh my gosh, So it is literally analyzing how stressed
• 14:29
  Speaker 2: or anger you are.
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  Speaker 3: It creates a behavioral profile based on your emotional state
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  Speaker 3: during the call. The AI uses your frustration as training
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  Speaker 3: data to improve its own deflection algorithms.
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  Speaker 2: That is incredibly dystopian.
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  Speaker 3: Let's his argument is profound. Here, you already paid your
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  Speaker 3: utility bill with legal tender. You should not be compelled
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  Speaker 3: to pay a second hidden toll with your biometric data
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  Speaker 3: and to behavioral profile just to access a live agent.
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  Speaker 2: It's like driving up to a toll booth on a
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  Speaker 2: public highway, but instead of the machine asking for a quarter,
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  Speaker 2: it forces you to let a doctor draw your blood
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  Speaker 2: and map your DNA before the gate lifts.
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  Speaker 3: That's a visceral analogy, but it captures the precise nature
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  Speaker 3: of the violation.
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  Speaker 2: You are surrendering something deeply personal just to travel on
• 15:13
  Speaker 2: a road. Your tax is already paid for.
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  Speaker 3: Because you are a captive rate payer, you cannot opt
• 15:17
  Speaker 3: out of your water service, so you cannot opt out
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  Speaker 3: of their data collection if you need assistance. And the
• 15:22
  Speaker 3: Florida petition strategically links this extraction directly to the Florida
• 15:27
  Speaker 3: Digital Bill of Rights.
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  Speaker 2: Tell me how those connect, because using a state privacy
• 15:32
  Speaker 2: law to regulate a phone menu is a very creative
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  Speaker 2: legal maneuver.
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  Speaker 3: It really is. The Florida Digital Bill of Rights grants
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  Speaker 3: consumers specific protections over their personal data, particularly biometric data.
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  Speaker 3: Right Let's argues that by holding essential human assistance hostage
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  Speaker 3: until the ratepayer navigates the AI, the utility is circumventing
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  Speaker 3: those privacy protections because you.
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  Speaker 2: Have no choice but to talk to the AI to
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  Speaker 2: get help.
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  Speaker 3: Exactly, the utility is creating a scenario where it can
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  Speaker 3: scenting to biometric data extraction is a mandatory condition for
• 16:04
  Speaker 3: receiving essential public service.
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  Speaker 2: This raises well, I mean, I have to ask, how
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  Speaker 2: did we reach a point where our basic utilities are
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  Speaker 2: operating like Silicon Valley data brokers.
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  Speaker 3: This raises an important question, and it comes down to
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  Speaker 3: a massive regulatory gap.
• 16:17
  Speaker 2: A regulatory gap.
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  Speaker 3: The rapid rollout of AI and advanced natural language processing
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  Speaker 3: over the last three to four years completely outpaced existing
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  Speaker 3: quality of service regulations because it feels.
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  Speaker 2: Like this technology just appeared overnight and suddenly every single
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  Speaker 2: company adopted it simultaneously.
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  Speaker 3: They did, and the administrative codes of the FCC and
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  Speaker 3: the Florida Public Service Commission were written in an era
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  Speaker 3: of touchtone menus and basic call routing.
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  Speaker 2: Press one for billing, press two for service.
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  Speaker 3: Right, they never anticipated artificial intelligence capable of infinite dynamic
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  Speaker 3: conversation loops.
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  Speaker 2: So the technology evolved to mimic human interaction without providing
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  Speaker 2: human resolution, and the rule book hasn't been updated to
• 16:59
  Speaker 2: address the different Neither the.
• 17:01
  Speaker 3: Florida Administrative Code nor the FCC has an affirmative rule
• 17:05
  Speaker 3: on the books requiring a live agent bypass.
• 17:08
  Speaker 2: Really, there's no rule at all none.
• 17:11
  Speaker 3: The companies saw that silence in the regulations as permission.
• 17:14
  Speaker 3: They ran through that gap to slash their labor costs.
• 17:17
  Speaker 2: Wow.
• 17:18
  Speaker 3: What Lutz is attempting to do with these petitions is
• 17:21
  Speaker 3: force the regulatory bodies to acknowledge the gap, build a wall,
• 17:25
  Speaker 3: and explicitly mandate that human accountability remains a permanent feature
• 17:29
  Speaker 3: of essential infrastructure.
• 17:31
  Speaker 2: Because he isn't suing them for monetary damages.
• 17:33
  Speaker 3: No, this is an a LOSSI for cash.
• 17:35
  Speaker 2: And he isn't organizing a boycott, which, like we said,
• 17:39
  Speaker 2: wouldn't work against a monopoly anyway. Exactly, he is simply
• 17:42
  Speaker 2: demanding the rule book be rewritten for the artificial intelligence age.
• 17:47
  Speaker 3: That's the perfect way to summarize it.
• 17:49
  Speaker 2: So let's synthesize the core of this deep dive. Carrie Lutz,
• 17:53
  Speaker 2: acting alone has formalized a universal frustration into a cohesive
• 17:57
  Speaker 2: legal battle.
• 17:58
  Speaker 3: A very well researched one.
• 18:00
  Speaker 2: He has presented the FCC and the Florida Public Service
• 18:03
  Speaker 2: Commission with a blueprint the live agent access requirement right.
• 18:07
  Speaker 2: He is arguing that when it comes to essential services, monopolies,
• 18:11
  Speaker 2: and life safety systems, immediate access to a human being
• 18:14
  Speaker 2: within sixty seconds is not a premium feature, not at all.
• 18:18
  Speaker 2: It is a fundamental right of safety, equity, and privacy.
• 18:22
  Speaker 3: He is challenging the foundational premise of modern corporate efficiency,
• 18:26
  Speaker 3: arguing that efficiency for the company cannot come at the
• 18:28
  Speaker 3: expense of access for the rate payer.
• 18:30
  Speaker 2: So to our listener, the next time you find yourself
• 18:33
  Speaker 2: gripping your phone aggressively pressing the zero button while an
• 18:37
  Speaker 2: AI cheerfully tells you it didn't understand, remember that you
• 18:40
  Speaker 2: aren't just experiencing a customer service failure. According to these
• 18:44
  Speaker 2: legal documents, you are navigating an infinite loop architecture.
• 18:48
  Speaker 3: You're paying an uncompensated biometric data.
• 18:51
  Speaker 2: Tool, you are experiencing the sharp edge of a regulatory gap,
• 18:55
  Speaker 2: and there is a documented legal fight happening right now
• 18:58
  Speaker 2: over your right to bypass some machine and speak to
• 19:01
  Speaker 2: a human being.
• 19:01
  Speaker 3: It's a fascinating standoff.
• 19:03
  Speaker 2: So what does this all mean for the future. As
• 19:05
  Speaker 2: we look at the trajectory of where this artificial intelligence
• 19:09
  Speaker 2: technology is heading, what should we take away from this
• 19:12
  Speaker 2: battle over the live agent access requirement?
• 19:16
  Speaker 3: If we look ahead, the most provocative idea to ponder
• 19:19
  Speaker 3: is the evolving nature of our relationship with this technology.
• 19:22
  Speaker 2: Okay, where are we go?
• 19:23
  Speaker 3: Let's imagine a future, perhaps only a few years away,
• 19:26
  Speaker 3: where companies perfect the system perfect? Yes, what happens when
• 19:31
  Speaker 3: an AI agent can falllessly mimic human empathy, when its
• 19:35
  Speaker 3: sentiment analysis allows it to understand your frantic voice perfectly,
• 19:39
  Speaker 3: calm you down, and solve complex billing errors or outage
• 19:42
  Speaker 3: problems instantly? Oh wow, fundamentally a system that never ever
• 19:47
  Speaker 3: puts you on hold. If the artificial intelligence actually becomes
• 19:51
  Speaker 3: perfect and frictionless, will we still demand a live agent
• 19:55
  Speaker 3: access requirement?
• 19:56
  Speaker 2: That's a great point.
• 19:57
  Speaker 3: Or is our current demand for a human being purely
• 20:00
  Speaker 3: reaction to the fact that today's AI still fails us
• 20:02
  Speaker 3: when we are vulnerable and need help the.
• 20:04
  Speaker 2: Most right because it just traps us.
• 20:07
  Speaker 3: Exactly if the technology eventually works flawlessly, does the human
• 20:11
  Speaker 3: element still matter?
• 20:12
  Speaker 2: Does the fire escape matter? If the building is truly
• 20:15
  Speaker 2: undeniably fireproof exactly. I suppose we won't know until we
• 20:19
  Speaker 2: get there. But until that day comes, I think I
• 20:21
  Speaker 2: will keep holding down the zero button and screaming representative
• 20:24
  Speaker 2: into the void. Thank you for joining us on this
• 20:27
  Speaker 2: deep dive.
• 20:28
  Speaker 1: Thanks for listening to Carrie Letz's Financial Survival Network, your
• 20:32
  Speaker 1: solution to today's trying times. For the latest, go to
• 20:36
  Speaker 1: Financial Survivalnetwork dot com. Financial Survival Network now more than ever,