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Episode 22 - You've Been Fixing the Wrong Things: Complete Guide to Value Stream Mapping
You've tried fixing the slow process. Maybe twice. You added headcount. Bought better software. Ran training sessions. And the process is still slow.
Here's the problem: you've been treating symptoms without a diagnosis. You've been applying solutions to a process you've never actually mapped.
In this episode of Toby Talks, we build the map.
Value Stream Mapping is the lean management technique that takes every step of your process, from the moment a customer makes a request to the moment they receive a response, and lays it out completely: what's happening, how long each step takes, how long…
The skinny
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