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Responsible AI isn't an optional layer, it must be foundational - Interviews from Pegaworld 2026 Pt2
Today’s episode of the Punk CX podcast is Part Two of a two-parter featuring a series of chats I had with Pega executives while at Pegaworld in Las Vegas a couple of weeks ago. In this episode, I talk with Matt Healy, Senior Director, Product Strategy & Marketing at Pega, and Tara DeZao, Senior Product Marketing Director at Pega.
Some of the things we cover include the big themes and takeaways from the event, the future of customer service, ethical AI, the customer engagement blueprint and the new and exciting agentic capabilities of Customer Engagement Studio.
This interview follows on from…
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