Latest / WOC and Allies: Business and Career Realtalk with Elaine Lou Cartas / 133: Balancing It All As a Woman: Leadership, Anxiety & Self-Advocacy with Amazon

Transcript

133: Balancing It All As a Woman: Leadership, Anxiety & Self-Advocacy with Amazon · WOC and Allies: Business and Career Realtalk with Elaine Lou Cartas

• 0:00
  SPEAKER_02: Welcome to part two of the Amazon keynote.
• 0:06
  SPEAKER_02: So when I was approached by Amazon, they were originally supposed to hire two speakers, right?
• 0:13
  SPEAKER_02: And they were like, Elaine, we just love you so much.
• 0:16
  SPEAKER_02: We would want you for the full two hours.
• 0:19
  SPEAKER_02: And what I always do when I get asked to do a talk, I love doing my research, whether that's a pre-survey to the attendees or talking to key people in the committee.
• 0:30
  SPEAKER_02: And that's what I did.
• 0:31
  SPEAKER_02: I talked to key people that were planning this event.
• 0:34
  SPEAKER_02: Also sharing with you the behind the scenes of it.
• 0:37
  SPEAKER_02: For those of you that may want to be a speaker or are a speaker, or maybe you don't want to, and you plan a workshop and talk for your work, whatever it is.
• 0:48
  SPEAKER_02: I think so often people think, oh, I I need to prepare this all on my own.
• 0:52
  SPEAKER_02: No, gather the data, gather the research.
• 0:55
  SPEAKER_02: So, anyways, I talked to key people, amazing leaders, female leaders at Amazon, because this was the so-cal Amazon Women's Conference.
• 1:05
  SPEAKER_02: And the themes I heard that to be honest, was not just unique to Amazon, it's really to a lot of women, which is work-life balance, time management, asking for a promotion, also self-worth and neurodivergencies, anxiety.
• 1:28
  SPEAKER_02: So those were themes.
• 1:30
  SPEAKER_02: And I thought to myself, you know, do people really want to hear me for a full two hours?
• 1:35
  SPEAKER_02: I mean, I am not Justin Bieber, Sabrina Carpenter.
• 1:38
  SPEAKER_02: I'm dropping those names because I'm dropping this episode in between weekend one and weekend two of Coachella.
• 1:45
  SPEAKER_02: So weekend one is about to finish and just heard about the amazing performances.
• 1:51
  SPEAKER_02: And even though I'm an LA native, I have never gone to Coachella.
• 1:54
  SPEAKER_02: So I'm gonna debunk the myth that if you're from LA, you always go there.
• 1:59
  SPEAKER_02: Maybe I'm just not cool or I don't know what's the word Gen Z uses.
• 2:03
  SPEAKER_02: But anyways, so those were themes that I heard and that's the research I gathered.
• 2:11
  SPEAKER_02: And I actually let the planning committee know, you know, what if we have a panel of about three of you up there and I'm moderating because it would be nicer for these incredible leaders to hear from leaders and colleagues they respect.
• 2:29
  SPEAKER_02: And that's exactly what we did.
• 2:31
  SPEAKER_02: So you will enjoy this podcast episode because this is me moderating a talk.
• 2:37
  SPEAKER_02: Yes, I'm providing tips and strategies, but you'll also hear it from uh Amazon leaders that are in it and what they have done to deal with time management, which is by the way, work-life balance is a lie, as well as having to advocate for themselves, dealing with burnout.
• 2:57
  SPEAKER_02: So we'll talk about all of that.
• 2:59
  SPEAKER_02: So you're gonna want to grab a notebook and take notes.
• 3:02
  SPEAKER_02: I feel like I always say that just have a notebook whenever you listen to this podcast.
• 3:06
  SPEAKER_02: If you're like, Elaine, that's impossible because I am driving, running, walking, running errands.
• 3:12
  SPEAKER_02: Fine, whatever.
• 3:12
  SPEAKER_02: You're gonna just have to listen to it again then.
• 3:14
  SPEAKER_02: So grab your coffee, tea, or boba, and let's drop the beat.
• 3:29
  SPEAKER_02: All right, I'm here at the SoCal Amazon Women Conference.
• 3:32
  SPEAKER_02: Who are you?
• 3:33
  SPEAKER_03: I'm Alex.
• 3:34
  SPEAKER_03: I'm an operations manager at Amazon.
• 3:36
  SPEAKER_02: Okay, so you got to see me talk on emotional intelligence.
• 3:39
  SPEAKER_02: How was it?
• 3:40
  SPEAKER_03: I would give it 10 out of 10.
• 3:41
  SPEAKER_03: Uh, definitely great energy, uh, great jokes.
• 3:44
  SPEAKER_03: Uh, we have a lot of night shift people in the room, so they definitely needed some wake up and you did that.
• 3:50
  SPEAKER_03: I think really good material.
• 3:52
  SPEAKER_03: People in the room, women in the room are definitely going to be able to use the skills to kind of further a career by Amazon with it.
• 3:58
  SPEAKER_03: So thank you.
• 3:58
  SPEAKER_02: What has made me different from other speakers that you've had before?
• 4:01
  SPEAKER_03: I would say probably the relatability, you know what I mean?
• 4:05
  SPEAKER_03: Like I think a lot of people go up on stage and they everybody wants to make kind of like grand uh statements and how great things always happen to them.
• 4:14
  SPEAKER_03: And it's hard to relate to that.
• 4:16
  SPEAKER_03: So I think just being able to level with somebody and understand that they also went through some struggles, um, I think that's really important for them.
• 4:24
  SPEAKER_03: I just want to share that it was very easy to work uh with you and uh communication was really great in setting up the whole conference.
• 4:32
  SPEAKER_03: Um, and I think the pre-work for the conference uh was really uh good and thought out, uh, and it made us feel kind of confident that like the conference is gonna go well.
• 4:42
  SPEAKER_02: All right, so it was great connecting with a fellow Bronco from iPoly, and so is the fellow camera person behind the camera, Kevin.
• 4:49
  SPEAKER_03: We were there when it was still the on the parking lot.
• 4:51
  SPEAKER_03: So yeah, look up iPoly High School.
• 4:54
  SPEAKER_02: All right, before we get started with these ladies up here um and to do intros, uh when people ask me, like, can you come speak?
• 5:01
  SPEAKER_02: I let them know I'm like, look, I'm not here to be a motivational and inspirational speaker.
• 5:05
  SPEAKER_02: Like, I want to make sure action happens.
• 5:06
  SPEAKER_02: So I want to hear from the crowd any actions that you want to take away from this?
• 5:11
  SPEAKER_02: Maybe it's pausing more, maybe it's walking.
• 5:14
  SPEAKER_02: Anyone want to share?
• 5:15
  SPEAKER_02: Debriefs?
• 5:17
  SPEAKER_02: Okay.
• 5:17
  SPEAKER_02: So, what I would recommend with the debriefs is after you know, a hard meeting that's gonna happen.
• 5:22
  SPEAKER_02: I'm not saying difficult, but you know, like there's decisions to be made.
• 5:25
  SPEAKER_02: Give yourself 15 or 30 minutes after for the debriefs.
• 5:28
  SPEAKER_02: So add that block for you.
• 5:30
  SPEAKER_02: Anyone else want to share an action they're gonna do?
• 5:33
  SPEAKER_02: Breathe.
• 5:33
  SPEAKER_02: Okay, cool.
• 5:34
  SPEAKER_02: So get to that pre-frontal cortex.
• 5:38
  SPEAKER_02: So I changed it a little bit when all of you asked me, like, can you speak for two hours?
• 5:42
  SPEAKER_02: So I was like, I cannot be Beyonce for a full hour.
• 5:45
  SPEAKER_02: I don't have a billion-dollar salary.
• 5:48
  SPEAKER_02: I was like, so let's make this Destiny's Child.
• 5:51
  SPEAKER_02: And Alex was like, as Beyonce, I approve.
• 5:54
  SPEAKER_04: I'm like, that's fine, I'm okay.
• 5:57
  SPEAKER_02: I can be Kelly Rowland because have you seen her arms?
• 6:00
  SPEAKER_02: Like, but I wanted this to be more of a group because obviously seeing colleagues, and I asked all three of them, not just because they're they organize this, but they've moved up really quickly.
• 6:12
  SPEAKER_02: So I would love for all three of you to introduce yourself, your role, how long you've been here.
• 6:16
  SPEAKER_01: I'll go ahead and start.
• 6:18
  SPEAKER_01: Um, I have been with Amazon a total of eight years and in role for Owl5.
• 6:23
  SPEAKER_01: I've been a uh in role for two years now.
• 6:26
  SPEAKER_01: Um, two years, seven months.
• 6:28
  SPEAKER_03: Um, and uh I've been in L6 for five years now.
• 6:32
  SPEAKER_03: Um, and I was an external uh hire, and I went from CAP to outbound now.
• 6:37
  SPEAKER_00: So my name is Hessania.
• 6:38
  SPEAKER_00: A lot of you guys do know me.
• 6:39
  SPEAKER_00: I do have a little bit of a longer story um here for Amazon.
• 6:43
  SPEAKER_00: I have been with the company uh 10 and I can't even do math, 10 and five, 10 years, five months.
• 6:49
  SPEAKER_00: Uh I actually started off as a tier one associate at Aunt Two in ICQA, so owning quality.
• 6:55
  SPEAKER_00: Um, this was supposed to be an in-between job from my undergrad and grad school.
• 7:00
  SPEAKER_00: I actually have a background in uh pre-med, so I wanted to be a doctor, but here I am 11 years later.
• 7:06
  SPEAKER_00: So very cool story.
• 7:08
  SPEAKER_00: Um, I did um join in the safety world for a little bit for about nine months.
• 7:12
  SPEAKER_00: Not for me.
• 7:13
  SPEAKER_00: Hated it, don't want to go back.
• 7:14
  SPEAKER_00: Um safety people here.
• 7:17
  SPEAKER_00: No, I'm sorry, I'm sorry.
• 7:18
  SPEAKER_00: But it was just a lot of uh I didn't really like it.
• 7:22
  SPEAKER_00: And then um I actually had a couple good leaders that were like, hey, you should become a manager.
• 7:26
  SPEAKER_00: Uh kind of went into that, did four.
• 7:28
  SPEAKER_00: A year later, did my five, a year later did my sixth.
• 7:32
  SPEAKER_00: I wanted to chill in my sixth, but we met David and he's like, hey, you're gonna become a seven, and here I am uh two years at the seven.
• 7:41
  SPEAKER_00: So super cool to be here.
• 7:42
  SPEAKER_02: Thank you, ladies.
• 7:44
  SPEAKER_02: Anxiety.
• 7:44
  SPEAKER_02: I just wanted to ask if you feel comfortable sharing, like how have you dealt with that and worked through it?
• 7:50
  SPEAKER_02: Anyone want to share?
• 7:51
  SPEAKER_00: I'm gonna go first.
• 7:52
  SPEAKER_00: Um, a lot of you guys probably do know I am a big, I have a lot of anxiety.
• 7:57
  SPEAKER_00: I do this a lot just because that's some way that I am able to control how I feel.
• 8:02
  SPEAKER_00: I will sit there and I will do something with fidgety.
• 8:05
  SPEAKER_00: I move a lot.
• 8:06
  SPEAKER_00: Um, so that's something that has helped me in trying to understand, like, hey, why am I doing this, right?
• 8:11
  SPEAKER_00: So I take that time, like, hey, I subconsciously do this because I am getting the anxiety.
• 8:15
  SPEAKER_00: I take that stuff back.
• 8:17
  SPEAKER_00: I try to understand, like, hey, where is this coming from?
• 8:20
  SPEAKER_00: Why am I feeling this way?
• 8:21
  SPEAKER_00: And then I approach again where it's coming from, right?
• 8:24
  SPEAKER_00: Um, so example, I'm going into a meeting, I have to speak, I'm already talking.
• 8:29
  SPEAKER_00: Do I understand where my direction is going?
• 8:31
  SPEAKER_00: And am I aligning with who I'm gonna be working with?
• 8:34
  SPEAKER_00: And then am I giving them the right information that I want them to give?
• 8:36
  SPEAKER_00: So that's something that I do.
• 8:38
  SPEAKER_00: I take that time to take a step back, breathe, and understand why I feel this way.
• 8:42
  SPEAKER_03: Yeah, for me, um, I struggle with anxiety a lot, a lot more from probably like a few years back, but one like therapy.
• 8:51
  SPEAKER_03: I don't know, anybody went?
• 8:53
  SPEAKER_03: You don't have to show me your hands.
• 8:54
  SPEAKER_03: Yes, therapy.
• 8:56
  SPEAKER_03: I'll tell you what methodologies I've done if I go ahead.
• 8:58
  SPEAKER_03: It would definitely um help, right, to work through some of the feelings or like different grounding grounding technique techniques.
• 9:04
  SPEAKER_03: So uh something that I do now, especially if I'm getting anxious, um you really have to kind of like make sure that you're in a present moment.
• 9:13
  SPEAKER_03: And the way that you would do that, you would like name three things that you hear, names three things that you're like uh feeling right now, you're seeing right now, right?
• 9:22
  SPEAKER_03: And like that really puts you in the moment.
• 9:24
  SPEAKER_03: So your brain doesn't really like stressing out like what's gonna happen or what happened before.
• 9:28
  SPEAKER_03: Uh so it kind of helps you to snap out of it.
• 9:30
  SPEAKER_03: Like that at least helps me.
• 9:32
  SPEAKER_02: I want to add to what Alex is sharing.
• 9:34
  SPEAKER_02: Remember the brain image with a prefrontal cortex?
• 9:36
  SPEAKER_02: So what's happening is when we're in anxiety, right?
• 9:38
  SPEAKER_02: With sugar, it's like this reminds me of when I was five and then this happened, right?
• 9:43
  SPEAKER_02: And so the okay, round chair, Yankee fan, lots of dodgers, like you're in that present moment and you're thinking about it, and like, okay, I'm just at this meeting.
• 9:54
  SPEAKER_02: This is not back in the trauma.
• 9:55
  SPEAKER_02: And then you get to the prefrontal thinking.
• 9:58
  SPEAKER_01: Um, so something that helps me is also just taking a step back.
• 10:01
  SPEAKER_01: Um, when I feel like that anxiety, that moment of anxiety is coming up.
• 10:05
  SPEAKER_01: I like to kind of just step away and kind of just take those reading techniques.
• 10:09
  SPEAKER_01: So I did take a moment to pause and then just like breathe it out.
• 10:13
  SPEAKER_01: And then once I'm ready, I feel more calm.
• 10:15
  SPEAKER_01: Then I'm I tend to go back up to the floor.
• 10:18
  SPEAKER_02: I want to bring up therapy just because it's helped me so much.
• 10:22
  SPEAKER_02: I know all of you see me as no, like calm.
• 10:24
  SPEAKER_02: I was drill knows me the longest, minus my parents.
• 10:27
  SPEAKER_02: I was crazy, right, Drill?
• 10:28
  SPEAKER_02: Like you take.
• 10:33
  SPEAKER_02: I was so emotional and reactive all the time.
• 10:38
  SPEAKER_02: And whenever I talk to my clients, and I really care about making sure I'm a coach, not a therapist.
• 10:44
  SPEAKER_02: And if I notice I need to go to therapy, I'm like, hey, you could try therapy, like, I've tried it, it didn't work for me.
• 10:49
  SPEAKER_02: And so what I like telling people that have tried it and hasn't worked, it's probably not the right person.
• 10:53
  SPEAKER_02: It's kind of like dating, it's finding the right person.
• 10:56
  SPEAKER_02: One, two, I did a lot of cognitive therapy, talk therapy, but the two methodologies of therapy because there's different ways, different um ways.
• 11:04
  SPEAKER_02: One is called EMDR therapy, if you're at all familiar with it, it's bilateral stimulation.
• 11:10
  SPEAKER_02: So when trauma happens, I'm gonna give an example because this did happen.
• 11:13
  SPEAKER_02: When I was five, my grandma told me not to touch the hot water.
• 11:18
  SPEAKER_02: And what happened, mom and dad?
• 11:20
  SPEAKER_02: I touched it because I'm not gonna listen.
• 11:23
  SPEAKER_02: And so I got third-degree burns, went to the hospital.
• 11:26
  SPEAKER_02: So for the longest time, it's like if there's hot water, like I'm really nervous, right?
• 11:31
  SPEAKER_02: And so what happens in your brain, it's kind of like a cut.
• 11:35
  SPEAKER_02: So then when something similar happens in present day, it brings you back to that past memory of, oh, I burned my hand.
• 11:41
  SPEAKER_02: What EMDR does, it's like a computer, it rewires your brain so you won't be triggered with it.
• 11:48
  SPEAKER_02: So I have found it very helpful.
• 11:50
  SPEAKER_02: And the other methodology I use is internal family systems.
• 11:53
  SPEAKER_02: So EMDR, it's E as an eggs, M as and mom, D as and dog, R as in Romeo, and then IFS, if you're curious about it.
• 12:01
  SPEAKER_02: So I want to share that.
• 12:02
  SPEAKER_02: Um, okay, Liz, walk us through what a shift actually looks like for an area manager from the moment you walk in to the moment you leave.
• 12:11
  SPEAKER_02: What are you actually dealing with?
• 12:13
  SPEAKER_01: So normally as an area manager, we come in, we do our pre-shift um syncs, and then first thing we get started with is our daily uh daily startups, right?
• 12:22
  SPEAKER_01: So we get go into shift, we get the announcements going for the associates as well.
• 12:26
  SPEAKER_01: Once we go into um get everyone situated with staffing, we go into our engagements, our deliverables, our adapts, making sure that we're also checking in on our associates, um, handling any escalations.
• 12:39
  SPEAKER_01: And then that's pretty much going throughout the whole shift, assuming that we also are not going through a network sub.
• 12:47
  SPEAKER_01: Um, but also after that, once like shift wraps up, we also have to do our end of shift seeks, our end-of-shift seeks, and then our washes, and then right before we go home.
• 12:57
  SPEAKER_02: And Alex, what shifts when you stepped up to operations manager?
• 13:00
  SPEAKER_02: What does your day look like compared to what Liz described?
• 13:03
  SPEAKER_02: How is it different?
• 13:05
  SPEAKER_03: Um, it's um in terms of like things that need to be taken care of.
• 13:10
  SPEAKER_03: Obviously, I'm paying attention to all the things that Liz also mentioned.
• 13:13
  SPEAKER_03: Uh, but for me, it's a little bit more um, I'm not leading employees necessarily.
• 13:18
  SPEAKER_03: I'm leading my team of like five salaried managers.
• 13:20
  SPEAKER_03: Um, so I think the interpersonal relationships are a little bit different in that case.
• 13:24
  SPEAKER_03: Uh, because I'm leading, uh like I'm essentially like trying to uh motivate people to perform in sometimes certain situations that might not feel too fair or like different initiatives that we might push out.
• 13:36
  SPEAKER_03: So I'm I feel like I'm a little bit more, I guess, explaining the ideas on why things need to happen the way that they do, and then I'm more making sure that um I guess things happen not through my direct action, but through like my team.
• 13:52
  SPEAKER_02: What was the hardest thing to go from that shift between where Liz was to where you're at that you had to relearn or unlearn?
• 14:01
  SPEAKER_03: Um I think for me specifically, when you're leading a team like that closely, like you spend so much time together and um like their success is your success.
• 14:10
  SPEAKER_03: Um, I had a little bit of a trouble of maybe being vulnerable with uh my team, um, especially in the situations of um just making connections.
• 14:20
  SPEAKER_03: I felt like very robotic before, like I'm here to work and we need to do this, and you know, whatever.
• 14:26
  SPEAKER_03: Um, I never took really the time to maybe get to know people as much as I should have, and also didn't let them to get let them get to know me.
• 14:35
  SPEAKER_03: And I think that's super important, like obviously, one building a team, like just being vulnerable, being honest.
• 14:40
  SPEAKER_02: And how has it changed things?
• 14:42
  SPEAKER_03: Uh for me it's been great.
• 14:43
  SPEAKER_03: I'm having fun.
• 14:46
  SPEAKER_03: Um, but yeah, no, it's it's been really nice.
• 14:48
  SPEAKER_03: Like, um, because I feel like uh even though we're at work, it's really important to have a community around you.
• 14:54
  SPEAKER_03: And to have a community, you have to care about like your neighbors, your coworkers, uh, things like that.
• 15:00
  SPEAKER_03: So when you do um initiatives or you act in a way where your main concern is like to take care of the person that's next to you, or at least like uh in a way that you take their mental uh being and well-being and then professional well-being in mind that only kind of like furthers your performance, right?
• 15:20
  SPEAKER_03: Like, because people like working for somebody who cares, not just manages them.
• 15:25
  SPEAKER_02: And Yasanya, at the senior manager level, what does it look like to hold it all together?
• 15:30
  SPEAKER_04: If you do, or how do you act it?
• 15:33
  SPEAKER_00: So uh I have uh so you guys should know we actually were able to get these questions a little bit.
• 15:38
  SPEAKER_00: I when I saw this question, I was like, phew, do I have it together?
• 15:40
  SPEAKER_00: I don't know.
• 15:41
  SPEAKER_00: But I gave the choice.
• 15:43
  SPEAKER_00: Okay.
• 15:44
  SPEAKER_02: I was like, you don't have to answer these questions, you can change it and delete it.
• 15:48
  SPEAKER_00: So um I definitely think the way that um I would describe um what we do and then what it means to hold it together as a senior, um, it would be a senior is holding the umbrella, right?
• 15:58
  SPEAKER_00: It is raining.
• 15:59
  SPEAKER_00: I'm holding the umbrella, I'm making sure that my people are being protected from the rain.
• 16:03
  SPEAKER_00: But guess what?
• 16:04
  SPEAKER_00: Hey, let me give them a little splash.
• 16:06
  SPEAKER_00: Make sure that they're they're understanding what it needs to do, right?
• 16:08
  SPEAKER_00: Then go back into the umbrella, but so um I definitely think that um the togetherness, holding it together is something that at Amazon you're gonna be able to do it a lot of the times.
• 16:23
  SPEAKER_00: Sometimes you're not gonna be able to do it, right?
• 16:25
  SPEAKER_00: But it's taking a step back, realigning, understanding, or making sure that your team understands what the goal is, right?
• 16:30
  SPEAKER_00: And that's where the umbrella comes.
• 16:32
  SPEAKER_00: Umbrella is a big goal.
• 16:33
  SPEAKER_00: That's a goal that we want to get to, right?
• 16:35
  SPEAKER_00: Hey, let me get you in there, let me give you the little things that we need to do to get to, hey, become your own umbrella, right?
• 16:40
  SPEAKER_00: Sometimes you're not gonna be able to hold it.
• 16:41
  SPEAKER_00: Your umbrella is gonna have a hole, water is gonna rain down.
• 16:44
  SPEAKER_00: Sometimes you're gonna be able to patch it up, fix it for the next day, right?
• 16:47
  SPEAKER_00: Um, we do have something where we do Amazon day one.
• 16:50
  SPEAKER_00: Day one is something that I actually take very on.
• 16:53
  SPEAKER_00: So one day we're missing, one day it's bad, the next day is day one.
• 16:57
  SPEAKER_00: We're able to bring back, hold it together, make sure that they're holding it together the way that Alexa was saying, making sure, or Alex, sorry, that they're saying um indirectly are they able to do their job, right?
• 17:08
  SPEAKER_00: So that's one of the biggest things.
• 17:10
  SPEAKER_00: Umbrella, holding it together is mine.
• 17:12
  SPEAKER_02: What did you mean by splash?
• 17:14
  SPEAKER_02: Uh what what is the question you asked?
• 17:17
  SPEAKER_00: Um I think just for me, um, going from that level um one tier one all the way to level seven.
• 17:23
  SPEAKER_00: Um, if I wasn't in situations where I was challenged or where I failed and learned from my failure, I don't know if I would be where I'm at right now.
• 17:31
  SPEAKER_00: Um, and the sense of that is because you grow as you learn, you grow as you get those challenges.
• 17:39
  SPEAKER_00: That splash allows them to, hey, what happened?
• 17:42
  SPEAKER_00: Do I need to take a step back?
• 17:43
  SPEAKER_00: Did I tell my team what to do?
• 17:45
  SPEAKER_00: Did I understand, like, hey, why is why are we right now drowning?
• 17:49
  SPEAKER_02: You have to slow down and ask those questions because those are really good questions that I think you guys should write down, by the way.
• 17:53
  SPEAKER_02: Sorry, you ladies should write down.
• 17:55
  SPEAKER_02: Um, can you repeat those questions?
• 17:57
  SPEAKER_00: Why?
• 17:58
  SPEAKER_00: I don't even remember what I said.
• 18:00
  SPEAKER_00: So um, biggest thing is um taking that step back, why are we drowning?
• 18:05
  SPEAKER_00: Why are we in the situation?
• 18:06
  SPEAKER_00: How do we get out of the situation?
• 18:08
  SPEAKER_00: Right?
• 18:09
  SPEAKER_00: Biggest thing that I uh failed early on, level four, level five, is asking for help.
• 18:15
  SPEAKER_00: I didn't know when to ask help because I thought it was verbal.
• 18:18
  SPEAKER_00: I thought I was putting myself in a situation where my boss is gonna say, you don't know what you're doing yet?
• 18:22
  SPEAKER_00: No, right?
• 18:23
  SPEAKER_00: That's a time where you're like, hey, I'm drowning.
• 18:25
  SPEAKER_00: I need help.
• 18:25
  SPEAKER_00: Lifesaver, come come save me.
• 18:27
  SPEAKER_00: Someone, come save me, right?
• 18:29
  SPEAKER_00: That's a time to ask those questions to now learn, like, hey, I was told that I should have done it this way.
• 18:34
  SPEAKER_00: Guess what?
• 18:34
  SPEAKER_00: Tomorrow I'm gonna make sure that we're not drowning.
• 18:36
  SPEAKER_02: I think it goes back to like even what I was saying earlier of like, why did you do it this way?
• 18:41
  SPEAKER_02: What she was doing is like the curious questions.
• 18:43
  SPEAKER_02: Help me explain, like, understand what happened here.
• 18:46
  SPEAKER_02: Okay.
• 18:47
  SPEAKER_02: What was the moment each of you knew something had to change?
• 18:50
  SPEAKER_02: Like you can't do everything, not just mentally.
• 18:53
  SPEAKER_02: And what was the very first thing you had to actually put in place?
• 18:57
  SPEAKER_02: Alex is ready, go.
• 18:58
  SPEAKER_03: Yeah, my my first peak at Amazon.
• 19:03
  SPEAKER_03: Okay, peak.
• 19:05
  SPEAKER_03: Yeah, I mean, um, I was hired as an uh external L6.
• 19:09
  SPEAKER_03: So um, has anybody gone through that?
• 19:11
  SPEAKER_03: No?
• 19:12
  SPEAKER_03: Okay.
• 19:13
  SPEAKER_03: It sucked.
• 19:15
  SPEAKER_03: Um, I'm really glad, obviously, uh, to be where I'm at uh right now, but the first like five or six months were really, really tough just because we all know that Amazon lingo is very, very uh different.
• 19:26
  SPEAKER_03: So even though I came from the background of fulfillment, I kind of felt like I just didn't know anything.
• 19:32
  SPEAKER_03: So I was like went from being an expert to like starting completely from scratch.
• 19:36
  SPEAKER_03: Um, so I think for me, um just going through that pressure clicker of peak, I'm like, okay, I need to change my strategy.
• 19:45
  SPEAKER_03: I really need to pay attention to like these uh tough times throughout our year, right?
• 19:51
  SPEAKER_03: Because like different seasons are gonna bring different things, like whether it's new hires, whether it's prime, whether it's like whatever it is, right?
• 19:57
  SPEAKER_03: Um, and really like write down like what would make it easier for me next year or in the next quarter.
• 20:03
  SPEAKER_03: Um, so yeah, so just honestly really struggling through it, like is when I was like, something's gotta change.
• 20:08
  SPEAKER_03: Like, I think this is this could be my career, but it's not gonna be sustainable if I just, you know, not take lessons from literally every single week.
• 20:17
  SPEAKER_03: That is tough on me.
• 20:19
  SPEAKER_02: I shared this earlier and I interviewed each of them prior to this, before they got on stage.
• 20:24
  SPEAKER_02: And I remember Alex sharing with me, it's like, I just it's easy to get like in the emotions and running through it, but then going back to debriefing as an action, I'm like, oh, this is just seasons.
• 20:37
  SPEAKER_02: Like holiday season is just crazy.
• 20:40
  SPEAKER_02: Like knowing the seasons of it, similar to people, like, oh, I know when this individual is gonna get pushed and they're gonna react this way, similar.
• 20:47
  SPEAKER_02: Like, how can you come from a bird watcher, just giving the example?
• 20:50
  SPEAKER_02: How can you be curious on not just the individuals but seasons that's happening as well?
• 20:56
  SPEAKER_02: Right personal.
• 20:57
  SPEAKER_02: So you described burnout as a fog you couldn't see through, and you named it to your GM.
• 21:05
  SPEAKER_02: How are you brave enough to name it to your GM?
• 21:07
  SPEAKER_02: And what made you finally do that?
• 21:08
  SPEAKER_02: What happened after?
• 21:10
  SPEAKER_00: So um, I think for this one, there's a couple things.
• 21:13
  SPEAKER_00: Um, I think when we were talking, um, one of the things that I actually realized was um how many of you guys actually have someone that you can tell them anything?
• 21:22
  SPEAKER_00: So, for example, Mara, do you have someone that you can go and be like, hey, I'm having this bad day, I'm doing this, this, this, this.
• 21:28
  SPEAKER_00: Yeah, perfect, right?
• 21:29
  SPEAKER_00: So we all have that one person that we trust, right?
• 21:31
  SPEAKER_00: That one person that, for example, Kay would bring me into a room and she'd be like, What's wrong with you?
• 21:35
  SPEAKER_00: And I was like, uh nothing's like something's wrong with you, right?
• 21:38
  SPEAKER_00: Like you have that person that's gonna know that you're able to talk to them, right?
• 21:41
  SPEAKER_00: So for me, uh yes, burned out for me is a fog.
• 21:44
  SPEAKER_00: So when I'm burned out, when I'm to my limit, I am in a fog.
• 21:49
  SPEAKER_00: I feel like I'm walking in the cloud.
• 21:50
  SPEAKER_00: I feel like I can't see what my end goal is, I can't see what's happening to my left, to my right, can't even see what's going on in front of me, right?
• 21:56
  SPEAKER_00: So for me, David has been someone, um, my general manager has been someone.
• 22:00
  SPEAKER_00: I've actually worked with a lot.
• 22:01
  SPEAKER_00: He actually knows, like, hey, what is going on?
• 22:04
  SPEAKER_00: So I've been probably like in the level five, I just went in and I was like, hey, I'm in a fog.
• 22:09
  SPEAKER_00: I can't see what is in front of me anymore.
• 22:12
  SPEAKER_00: So that was my time where I felt comfortable to tell him.
• 22:15
  SPEAKER_00: It wasn't like that in the beginning, right?
• 22:17
  SPEAKER_00: Because how many of you guys want to say, hey, I don't know what the goal is anymore.
• 22:20
  SPEAKER_00: I don't know what's happening, right?
• 22:21
  SPEAKER_00: That puts you in a situation where you're like, hey, is this person right for this job?
• 22:25
  SPEAKER_00: Right.
• 22:26
  SPEAKER_00: But it shouldn't be that way, right?
• 22:27
  SPEAKER_00: I went into my GM, told him, Hey, I'm in a fog.
• 22:30
  SPEAKER_00: I don't know what I'm going to.
• 22:32
  SPEAKER_00: He took that time to be like, Yes, Sanya, you you got yourself to this point.
• 22:36
  SPEAKER_00: So what have you done in the past that's gotten you out of this, right?
• 22:39
  SPEAKER_00: For me, it has been talking to someone, right?
• 22:41
  SPEAKER_00: I mentioned Kate a lot.
• 22:43
  SPEAKER_00: Like Kate was someone that I literally would go into your office and I would just stand and she's like, What's wrong?
• 22:47
  SPEAKER_00: Tell me, right?
• 22:48
  SPEAKER_00: You have that one person that you're able to speak, you're able to tell them, like, hey, I know if I tell you this behind closed doors, it's not gonna go out, it's not gonna go outside this door, and you're not gonna judge me in any other way.
• 23:00
  SPEAKER_00: But hey, we're all here, we're all trying to get to the end goal, right?
• 23:03
  SPEAKER_00: So know your end goal.
• 23:05
  SPEAKER_00: Know that you have someone to talk to.
• 23:07
  SPEAKER_00: And if you don't, this is a time to get someone.
• 23:10
  SPEAKER_00: If you guys, I'm a slack away, I'm a text away.
• 23:13
  SPEAKER_00: If you guys text me, I know it's an emergency.
• 23:15
  SPEAKER_00: I know that something's wrong.
• 23:16
  SPEAKER_00: Let's get on the call, right?
• 23:18
  SPEAKER_00: But get that mentor.
• 23:19
  SPEAKER_00: A mentor is not someone just that comes to you or gets a sign.
• 23:22
  SPEAKER_00: Find that one person, you're like, hey, I know that I can go talk to Myra.
• 23:26
  SPEAKER_00: Myra, are we?
• 23:27
  SPEAKER_00: I'm feeling this way.
• 23:28
  SPEAKER_00: She's gonna be like, hey, do this or not?
• 23:30
  SPEAKER_00: Just sometimes you just need someone to talk to, right?
• 23:32
  SPEAKER_00: So that's what fog is for me.
• 23:34
  SPEAKER_00: I needed to talk to my my boss.
• 23:36
  SPEAKER_00: My boss told me, hey, this is your goal.
• 23:38
  SPEAKER_00: You got here this far.
• 23:40
  SPEAKER_00: What have you done before?
• 23:41
  SPEAKER_00: And then I'm able to walk out.
• 23:42
  SPEAKER_00: Am I still in a fog?
• 23:43
  SPEAKER_00: Maybe.
• 23:44
  SPEAKER_00: But now I know that I've talked to someone, someone knows how I feel, and I'm able to go back to my work.
• 23:48
  SPEAKER_02: Yes, Sanya, what would you say for someone that might be nervous?
• 23:52
  SPEAKER_02: Like, I don't know who.
• 23:53
  SPEAKER_02: Why should I?
• 23:54
  SPEAKER_02: Like, I'm good enough.
• 23:56
  SPEAKER_00: We're all nervous.
• 23:57
  SPEAKER_00: I'm still nervous at this level.
• 23:59
  SPEAKER_00: I'm a level seven.
• 24:00
  SPEAKER_00: I still go into calls and to talk to certain people.
• 24:04
  SPEAKER_00: I even get nervous with my boss still, right?
• 24:06
  SPEAKER_00: I have to give them that information.
• 24:07
  SPEAKER_00: But guess what?
• 24:08
  SPEAKER_00: What's gonna happen?
• 24:08
  SPEAKER_00: What's what's tomorrow?
• 24:10
  unknown: Day one.
• 24:11
  SPEAKER_00: Day one.
• 24:12
  SPEAKER_00: Tomorrow is day one.
• 24:14
  SPEAKER_00: And I I know that we probably all have that engraved in our mind, but it's something that not a lot of companies have.
• 24:20
  SPEAKER_00: Not a lot of companies can come into tomorrow and be like, hey, what happened yesterday?
• 24:23
  SPEAKER_00: We probably talk about it the first hour.
• 24:25
  SPEAKER_00: We're bridging, right?
• 24:26
  SPEAKER_00: Makes sense.
• 24:27
  SPEAKER_00: The rest of the day is how are you gonna recover?
• 24:29
  SPEAKER_00: Guess what?
• 24:30
  SPEAKER_00: This happened in Q1, but guess what?
• 24:31
  SPEAKER_00: Q2, we're hitting X, Y, and Z, right?
• 24:34
  SPEAKER_00: So if you're nervous, it's part of life.
• 24:37
  SPEAKER_00: It comes with life.
• 24:39
  SPEAKER_00: It comes with what we're doing here at Amazon.
• 24:41
  SPEAKER_00: It comes with what we're doing outside of life.
• 24:43
  SPEAKER_00: Like if you're not nervous outside of life, maybe you don't have enough challenges.
• 24:47
  SPEAKER_00: Maybe you haven't pushed yourself to that next level, right?
• 24:50
  SPEAKER_00: Nervousness is part of our job, it's part of our life, but it's just understanding how we deal with it.
• 24:54
  SPEAKER_00: If it's writing down, if it's talking to someone, if it's having someone that you can go get coffee with, it's someone to have, you know, a snack.
• 25:02
  SPEAKER_00: I used to go take snacks all the time, right?
• 25:04
  SPEAKER_00: It's having that person that you know that you're able to go talk to them and be like, hey, I'm nervous right now.
• 25:09
  SPEAKER_00: They're gonna bring you down that ledge and they're gonna give you advice, or they're just gonna listen to you.
• 25:13
  SPEAKER_02: I like the day one analogy because I'm gonna bring the Dodgers up in the World Series.
• 25:16
  SPEAKER_02: I just have to always slide it.
• 25:17
  SPEAKER_02: Sorry, Jeanette.
• 25:18
  SPEAKER_02: But like, you know, it's like, what was that game that just happened right now?
• 25:23
  SPEAKER_02: And then it's the next game, right?
• 25:25
  SPEAKER_02: So it's like, okay, we're restarting each time.
• 25:28
  SPEAKER_02: Um, Liz, you set aside one hour with your team, laptops down, no work talk, just eating together with no screens.
• 25:37
  SPEAKER_02: How did you start that?
• 25:38
  SPEAKER_02: And how did you actually get your team to actually keep it?
• 25:42
  SPEAKER_01: Yeah, so this actually started back when I was at Sand 3.
• 25:45
  SPEAKER_01: One of the moments that I do remember is uh I was eating lunch, and during my lunch, I had like a spoon in like food in my mouth, and an associate came up to talk to me.
• 25:55
  SPEAKER_01: And he's like, Hey, can you help me with this?
• 25:57
  SPEAKER_01: And my boss actually happened to walk in like at that very moment at the time, and he was like, What's going on?
• 26:04
  SPEAKER_01: He's like, You're eating lunch, and I was like, Yeah, uh, XYZ.
• 26:08
  SPEAKER_01: So he's like, Nope.
• 26:09
  SPEAKER_01: He's like, Okay, you know, this we should take this moment.
• 26:11
  SPEAKER_01: And he's like, Everyone should be able to like run the PA, should be able to run our floor.
• 26:15
  SPEAKER_01: That's why we have that support system there.
• 26:17
  SPEAKER_01: Let's go ahead and take some of that time off as well to eat, because we do need to take that time and that break for ourselves.
• 26:24
  SPEAKER_01: Um, so I try to always incorporate that with our teams, even now.
• 26:28
  SPEAKER_01: Um, with our team, we try to take advantage of our break time.
• 26:31
  SPEAKER_01: So when the associates are on break, we also try to take our break.
• 26:34
  SPEAKER_01: We have this role where sometimes I do forget, but we have this role.
• 26:37
  SPEAKER_01: We'll take a walk outside, uh, last break, and then just kind of reset.
• 26:42
  SPEAKER_01: And then we come back and then we just get back into the shift as well.
• 26:44
  SPEAKER_01: So it doesn't have to be an hour consecutive, but even being able to just take those quick breaks to like breathe it out and then reset again and come back to um start the next quarter.
• 26:55
  SPEAKER_02: Um, I'm gonna just share something personal.
• 26:57
  SPEAKER_02: I'll like look at my boyfriend, like, why are you always on your phone?
• 27:01
  SPEAKER_02: You know, or anyone.
• 27:02
  SPEAKER_02: I'm like, oh wait, that should not be the phrase I use.
• 27:04
  SPEAKER_02: So what I use, like, hey, I really love it when we don't have our students on the TV present.
• 27:08
  SPEAKER_02: So just the different word choices there.
• 27:12
  SPEAKER_02: Alex, um, you built the whole framework around what's in your control versus out of your control.
• 27:18
  SPEAKER_02: And I know for us women it's like, no, everything is in our control what you talk about.
• 27:22
  SPEAKER_02: Where did that come from?
• 27:24
  SPEAKER_03: Um, honestly, like we talked a little bit about like Amazon being very um driven by like seasons or what kind of like we're going through in that year.
• 27:33
  SPEAKER_03: And the first like obviously a year or two is like fairly difficult.
• 27:38
  SPEAKER_03: Um, because that like I'm a control freak.
• 27:41
  SPEAKER_03: So like I have to know.
• 27:42
  SPEAKER_03: Who else?
• 27:42
  SPEAKER_03: Like who else is control freaks?
• 27:44
  SPEAKER_03: No, I need to know when things are gonna happen, why they're happening, and like if I don't like it, like I need to have control to stop it.
• 27:51
  SPEAKER_03: Like, you know, but there's just some things like we don't have control over.
• 27:55
  SPEAKER_03: Like we don't have control over when peak is gonna happen.
• 27:58
  SPEAKER_03: We don't have control over the fact that we're probably gonna have a bunch of new hires, right?
• 28:02
  SPEAKER_03: Like we don't have control sometimes where um, you know, whatever it may be going on.
• 28:08
  SPEAKER_03: Um, however, we do have a control like on how we respond to it, right?
• 28:12
  SPEAKER_03: Like if we know we have new hires coming up, there are things that we can do uh to um alleviate some of that burden, right?
• 28:20
  SPEAKER_03: Um, I know we always talk about LC5s, but like it's true, right?
• 28:23
  SPEAKER_03: Like if we work on their rate, our new higher rate's not gonna affect us as much.
• 28:27
  SPEAKER_03: So when you know these things are coming up and you're paying attention to these patterns, even though you're not controlling like maybe the bigger issue, right?
• 28:34
  SPEAKER_03: Um, or the bigger pattern, you're still controlling how you're responding to it.
• 28:38
  SPEAKER_03: So it gives you um the perspective and the ability to really control your day and feel like you're actually making something happen, right?
• 28:46
  SPEAKER_03: That's positive versus just kind of like floating in the wind and like whatever happens happens.
• 28:51
  SPEAKER_03: Just chaos.
• 28:53
  SPEAKER_02: I think it's really hard because like I just agree up really reactive where it's like I just need to survive today.
• 28:59
  SPEAKER_02: But then the importance of let me look at this like macro view of these patterns, what's working, what's like how can I come from a place of curiosity and all of that?
• 29:08
  SPEAKER_02: So all of you ladies have been promoted.
• 29:11
  SPEAKER_02: Uh accidentally gave promotions to some of you when I was gonna do this.
• 29:16
  SPEAKER_02: Um and actually, there was one person that submitted this coaching question anonymously.
• 29:21
  SPEAKER_02: How do you advocate for yourself without sounding arrogant?
• 29:25
  SPEAKER_02: So I want to give the question time for this question, so this is open to all three of you.
• 29:31
  SPEAKER_02: How do you do it?
• 29:32
  SPEAKER_02: How did you learn to do it?
• 29:33
  SPEAKER_03: I kind of have something to say.
• 29:35
  SPEAKER_03: Like, I don't necessarily is it gonna be spicy?
• 29:38
  SPEAKER_03: I mean, yeah, as an L Tan I was like, it's gonna be spicy.
• 29:41
  SPEAKER_03: Hot take.
• 29:42
  SPEAKER_03: Um, I don't know.
• 29:42
  SPEAKER_03: I feel like as women, I think we tend to over um kind of like overcorrect or maybe being arrogant or being too forward.
• 29:52
  SPEAKER_03: So I'm like 90% sure that even if you're feeling like you're being arrogant, you're probably not being arrogant.
• 29:59
  SPEAKER_03: You know what I mean?
• 30:00
  SPEAKER_03: You're maybe just like sharing your successes or actually what you did.
• 30:03
  SPEAKER_03: Um, and then if you're still kind of worried about it, the best thing to refer back to is metrics, right?
• 30:10
  SPEAKER_03: Like exactly what you did for your project and exactly what your metrics are.
• 30:14
  SPEAKER_03: That's gonna be like your um sports term, slam dung something.
• 30:19
  SPEAKER_03: I asked Alex, like, did you play sports?
• 30:21
  SPEAKER_03: She's like, no.
• 30:23
  SPEAKER_03: Right?
• 30:23
  SPEAKER_03: So like nobody can argue with that, right?
• 30:25
  SPEAKER_03: And nobody can say that, like, hey, um, this is literally my like resume and this is what I did.
• 30:30
  SPEAKER_03: These are my metrics.
• 30:31
  SPEAKER_03: Like, how can I be arrogant?
• 30:32
  SPEAKER_03: I literally did this.
• 30:34
  SPEAKER_00: I think I go.
• 30:35
  SPEAKER_00: Um, I know when we were talking in our um first meetup, um, one of the biggest things that I say is um I'm a big basketball player.
• 30:42
  SPEAKER_00: I played basketball for 16 years of my life, so it was a big uh thing in my life.
• 30:46
  SPEAKER_00: Um, but we know two figures in basketball very well: Kobe and Chuck.
• 30:51
  SPEAKER_00: Did they like each other?
• 30:52
  SPEAKER_00: Nope, no, right?
• 30:53
  SPEAKER_00: They didn't like each other.
• 30:54
  SPEAKER_00: In the beginning, they did not like each other.
• 30:56
  SPEAKER_00: At the end, they probably didn't like each other, but they respected each other.
• 31:00
  SPEAKER_00: They worked as a team, but guess what?
• 31:02
  SPEAKER_00: Each one had their own stats.
• 31:04
  SPEAKER_00: Each one of them was part of that team, but each one stood alone.
• 31:07
  SPEAKER_00: So they were able to not only be part of a team, but also know, like, hey, I came out of this game with my stats, with knowing that I did X, Y, and C, I passed the ball to my teammates, I shot when I needed to show shoot.
• 31:18
  SPEAKER_00: I went up for a layup when I needed to go up for a layup, but they worked together, but they came out as individual winners at the end, right?
• 31:27
  SPEAKER_00: They each got their rings five times?
• 31:30
  SPEAKER_00: Four times?
• 31:30
  SPEAKER_00: Five?
• 31:31
  SPEAKER_00: Five?
• 31:31
  SPEAKER_00: Four?
• 31:32
  SPEAKER_00: Four?
• 31:33
  SPEAKER_00: I think it was four times, sorry.
• 31:34
  SPEAKER_00: Four times together as a team, right?
• 31:36
  unknown: Five?
• 31:37
  SPEAKER_00: It was five, right?
• 31:38
  SPEAKER_00: There we go.
• 31:38
  SPEAKER_00: So Colby had to want the mentality.
• 31:42
  SPEAKER_00: So um, um, how many of you guys have uh trouble writing your talent review?
• 31:47
  SPEAKER_00: I will say this.
• 31:48
  SPEAKER_00: I'm the last person to turn it in every single time.
• 31:51
  SPEAKER_00: I'm the last one to be able to write about myself.
• 31:54
  SPEAKER_00: But the way that I take about it is like how, what did my team do to be successful?
• 31:59
  SPEAKER_00: Hey, for example, I own pick, they they ran a 330 rate.
• 32:03
  SPEAKER_00: What did I do to support them?
• 32:04
  SPEAKER_00: That is what my success was, right?
• 32:07
  SPEAKER_00: So, yes, I can't do my job without my teammates.
• 32:10
  SPEAKER_00: I cannot do my job without my teammates.
• 32:12
  SPEAKER_00: The same way that I tell my associates when I go into birthday roundtables, thank you guys, because without you guys, we can't deliver a smile, right?
• 32:19
  SPEAKER_00: So we are working as a team, but what did you do to support that team?
• 32:22
  SPEAKER_00: That is your success.
• 32:23
  SPEAKER_00: That's what you did.
• 32:24
  SPEAKER_00: That is what you did to put the umbrella underneath them.
• 32:28
  SPEAKER_00: Hey, come under my umbrella, let me help you out.
• 32:30
  SPEAKER_00: Right.
• 32:31
  SPEAKER_00: So that is how I see that.
• 32:32
  SPEAKER_00: Um, and how um when I think about goals to get promoted, um, how am I supporting my team?
• 32:39
  SPEAKER_00: Because if they shine, I shine.
• 32:42
  SPEAKER_00: If my center and my basketball team is able to block that defender, guess what?
• 32:48
  SPEAKER_00: I'm gonna take that shot.
• 32:49
  SPEAKER_02: Remember, we talked about the brag sheet.
• 32:51
  SPEAKER_02: Also, I know brag could be also triggering for women, so I call it value add sheet.
• 32:55
  SPEAKER_02: That should be an ongoing document, not just one city.
• 32:58
  SPEAKER_02: Ongoing.
• 32:59
  SPEAKER_02: Because guess what you could do with that ongoing document?
• 33:02
  SPEAKER_02: You update your resume and you update your LinkedIn, and also it could be ugly, so I call it a draft.
• 33:09
  SPEAKER_02: I think still often as perfectionists and control freaks, we want it perfect, but it could be a draft, so continue to work on it and metrics.
• 33:16
  SPEAKER_02: Metrics are very, very important.
• 33:18
  SPEAKER_02: All right, Liz, you shared something really honest.
• 33:23
  SPEAKER_02: When you started as an L4, you were in a room of mostly men, and you were told you were too emotional, which unfortunately I feel like a lot of women get, including myself.
• 33:34
  SPEAKER_02: How did you navigate without losing yourself?
• 33:37
  SPEAKER_01: So when I started off as an L4, it was a really difficult time for me.
• 33:41
  SPEAKER_01: I was still trying to learn, like I had mentioned, I was still trying to learn how to not only be a manager, but also just work with the team.
• 33:50
  SPEAKER_01: Um, I ended up overcorrecting and I ended up there, I went from being too emotional to too direct.
• 33:57
  SPEAKER_01: So it is something that I'm actually still navigating today.
• 34:00
  SPEAKER_01: I am still working on it, something that I work on every day.
• 34:03
  SPEAKER_01: Um yeah.
• 34:04
  SPEAKER_02: Sorry, I'm gonna do a coaching moment.
• 34:06
  SPEAKER_01: Is that okay?
• 34:06
  SPEAKER_01: How are you continuing to work on it every day?
• 34:10
  SPEAKER_01: I think it's when I'm having those conversations, also just kind of reflecting back on how I'm delivering that conversation.
• 34:18
  SPEAKER_01: So if there's something uh little conversation that I don't like or something that I feel like I could have corrected, I reflect on it after.
• 34:25
  SPEAKER_01: And then I also try to move forward from it and then learn from it as well.
• 34:30
  SPEAKER_02: I just want to emphasize a debrief moment.
• 34:32
  SPEAKER_02: That's exactly what she was describing.
• 34:34
  SPEAKER_02: And then talking about basketball, like Steph Curry, for example.
• 34:37
  SPEAKER_02: Do you notice when he shoots?
• 34:39
  SPEAKER_02: If anyone's into basketball, he knows when it goes in before it even goes in.
• 34:44
  SPEAKER_02: He just knows it.
• 34:45
  SPEAKER_02: It's because I forgot what the stat is.
• 34:47
  SPEAKER_02: It's like he does 10,000 shots a day.
• 34:49
  SPEAKER_02: Like he knows what works for him because he's constantly debriefing and looking back.
• 34:53
  SPEAKER_02: Oh, I did something with my hand or my arms or my legs.
• 34:56
  SPEAKER_02: All right, Alex, you talk about honesty without tact is cruelty.
• 35:02
  SPEAKER_02: It's such a strong word.
• 35:04
  SPEAKER_02: How does that principle work in reverse?
• 35:06
  SPEAKER_02: And when you're the one who needs something like a resource or a promotion, or to be heard in a room.
• 35:12
  SPEAKER_03: Just to I guess explain the phrase a little bit, um when we're we talked a lot about like difficult conversations, uh, right.
• 35:20
  SPEAKER_03: Um sometimes difficult conversations don't just happen like with your associates, they could happen with your managers, they could happen with your peers, or even like your bosses, right?
• 35:30
  SPEAKER_03: Um, my biggest thing is that even if you know that you're gonna go and have a tough conversation, like you have to make a game plan for it, right?
• 35:38
  SPEAKER_03: Like we can't go in and just be like, well, you suck because of this, or like we're not doing good because of this.
• 35:45
  SPEAKER_03: It's important to make a plan and kind of like figure out what your end goal is.
• 35:51
  SPEAKER_03: And obviously, everybody's intention in this room is always really good, right?
• 35:56
  SPEAKER_03: Like nobody wants to go and tear somebody down, but at the end of it all, like we're not just the sum of our intentions, right?
• 36:02
  SPEAKER_03: Like we it's our actions and our words that actually like land for the person.
• 36:06
  SPEAKER_03: So if we're not being um mindful of the words that we're using, or maybe like front loading a little bit, right, on like why we're having this conversation, um, that really could end up sticking with somebody very negatively, especially if that person may be somebody who looks up to you, right?
• 36:22
  SPEAKER_03: Or who's your employee.
• 36:24
  SPEAKER_03: Um, that's the same kind of conversation that you can very much use with your bosses for promotions, right?
• 36:31
  SPEAKER_03: Like once again, going back to the data and really making the game plan of like how you can be honest uh without sounding arrogant, right?
• 36:40
  SPEAKER_03: Without sounding like you're just, you know, maybe not don't know what you're what you're really talking about, stuff like that, I guess.
• 36:47
  SPEAKER_02: I remember at one job I was making a lot of mistakes, and my boss, I didn't know you know when you're like, we need to talk, I'm like, oh yeah, we'll talk.
• 36:56
  SPEAKER_02: And then I came into the room and I was scared, but she's also a great boss and a great leader.
• 37:00
  SPEAKER_02: She was like, hey, numbers are going down.
• 37:03
  SPEAKER_02: Can you just help me understand?
• 37:06
  SPEAKER_02: And I respected and appreciated her so much.
• 37:09
  SPEAKER_02: And I was just being honest, I just don't understand it.
• 37:11
  SPEAKER_02: It's like, okay, let's work through it.
• 37:14
  SPEAKER_02: So I could have responded differently.
• 37:16
  SPEAKER_02: It's like, why did you ask here as opposed to like, hey, what happened here?
• 37:20
  SPEAKER_02: So it comes from a place of curiosity.
• 37:22
  SPEAKER_02: Speaking of curiosity, Yesenia, you lead a lot with curiosity.
• 37:26
  SPEAKER_02: How does that actually work when what you need isn't a question and it's like I want a yes, like a promotion or a resource?
• 37:35
  SPEAKER_00: So I think um the biggest thing is um, yes, most questions always require a no a yes, but there's always a but what about this?
• 37:46
  SPEAKER_00: What if this, right?
• 37:47
  SPEAKER_00: So understanding that if you take that time to really take that step back and understand, like, hey, what is he asking me?
• 37:55
  SPEAKER_00: Is my boss asking me to jump off of a cliff?
• 37:58
  SPEAKER_00: I don't know about this, right?
• 37:59
  SPEAKER_00: I need to take a step back and understand what's happening, right?
• 38:02
  SPEAKER_00: But if you build that trust with them, if you build that trust with your associates, with your managers, like example, I'm lucky and I have Jackie here, and I tell Jackie, hey, I need you to go do this.
• 38:13
  SPEAKER_00: She'll ask me, Hey, I'll go do it.
• 38:16
  SPEAKER_00: Are you sure you want to do this, right?
• 38:17
  SPEAKER_00: How many times have I asked you, like, hey, I need a 325?
• 38:20
  SPEAKER_00: And she's like, Oh, I don't know about this, but I'm gonna try.
• 38:22
  SPEAKER_00: Right.
• 38:23
  SPEAKER_00: So, yes, you're gonna want to say yes, but you also need to make sure you put your boundaries, you put your barriers, you put your understanding of like why am I getting asked this question, and then drive that.
• 38:33
  SPEAKER_00: Because even if you're giving them a yes, there's always a way to learn, a way to ask, like, okay, I'll do it, but it's not gonna work out, maybe, right?
• 38:41
  SPEAKER_00: That's what actually one of our principles, right?
• 38:43
  SPEAKER_00: Agree and disagree, commit, right?
• 38:45
  SPEAKER_00: So making sure that you guys give them that understanding and um, hey, I'm gonna do this, but should I be doing this, right?
• 38:51
  SPEAKER_00: So I think that's a really weird question, um, honestly, but take that time to understand and be okay with what why you're saying yes, and then ask those questions as well.
• 39:01
  SPEAKER_02: There is a coaching question I got from the survey that's open up to all three of you that feel comfortable with.
• 39:07
  SPEAKER_02: She asked, well, she stated, I have a wealth of knowledge, but I hesitate on driving larger initiatives for fear of failure.
• 39:16
  SPEAKER_02: And I stick to what I know and I excel in to protect myself from negative feedback.
• 39:21
  SPEAKER_02: I heard a lot of us are nodding and agreeing.
• 39:25
  SPEAKER_02: Anything you want to share, ladies.
• 39:27
  SPEAKER_01: For that one, I think I can also relate to that one, but you miss the opportunities you don't take.
• 39:33
  SPEAKER_01: So, yes, there's that fear of failing, there's a fear of I'm not good enough or I'm not gonna do great.
• 39:39
  SPEAKER_01: But if you don't put yourself out there and you don't actually try, or actually you'll you'll never grow, you'll never learn.
• 39:45
  SPEAKER_01: So always try to take those opportunities when they're handed to you.
• 39:49
  SPEAKER_02: Is there an example of like, oh, I was too scared to try that?
• 39:53
  SPEAKER_02: I failed and then it worked, and this happened for me.
• 39:55
  SPEAKER_02: You're gonna say something, oh, go ahead, Alex.
• 39:58
  SPEAKER_03: I mean, I think we're all kind of out of our comfort zone doing the women's conference.
• 40:01
  SPEAKER_02: They were not excited when I asked them.
• 40:04
  SPEAKER_03: Like, not necessarily, like not that we didn't want to do it, but it's like, you know, like especially in our jobs, like we're not like ever sitting at a stage, like just you know, taking questions.
• 40:14
  SPEAKER_03: So um, yeah, like this would be a perfect example.
• 40:17
  SPEAKER_03: Definitely could have said, like, no, like we should do something else, but you know, Usainia definitely has so much to share, Liz as well.
• 40:23
  SPEAKER_03: So we thought it would be like a value added.
• 40:26
  SPEAKER_02: How did you overcome that fear?
• 40:28
  SPEAKER_02: Are you still overcoming on stage?
• 40:29
  SPEAKER_02: I just put you on spot, sorry.
• 40:32
  SPEAKER_02: You tell me later.
• 40:33
  SPEAKER_03: Yeah, I mean, I mean, I think we're all we're a little nervous, uh, right, like speaking to like a lot of successful women, like, because there's not a difference between like you guys or us, like we're all here together.
• 40:43
  SPEAKER_03: So even like that thought of like, oh, well, do I even have anything like good to add?
• 40:48
  SPEAKER_03: You know, like do I even have like any valuable answers that I can provide, kind of just getting over that and being like, hey, we're trying to create safe space for everybody to come in and talk about this, that also means a safe space for me as well, right?
• 41:02
  SPEAKER_00: Um, I definitely think that um I'm gonna go back to my basketball careers because that's where I learned a lot of um standard work that I have for myself.
• 41:10
  SPEAKER_00: So um I am a forward, I was a forward shooter.
• 41:13
  SPEAKER_00: So um, like Steph Curry, um, when I went into college, my coach made me come in at 6 a.m.
• 41:20
  SPEAKER_00: shoot 100 shots, and then at night shoot another 100.
• 41:24
  SPEAKER_00: So I was shooting about 200 shots um every single day.
• 41:27
  SPEAKER_00: However, to this day, as soon as I get a basketball, I'm already ready to shoot it.
• 41:33
  SPEAKER_00: It's just something that is now engraved in my head, right?
• 41:36
  SPEAKER_00: I'm gonna tell you this: I failed a lot in my shots.
• 41:39
  SPEAKER_00: Yeah, I did not have the grass uh shooting percentage because guess what?
• 41:42
  SPEAKER_00: I was going into a situation that was not perfect.
• 41:46
  SPEAKER_00: That is not perfect, right?
• 41:48
  SPEAKER_00: So those stuff is gonna happen.
• 41:50
  SPEAKER_00: You're gonna come where, hey, on paper, this project looks like it's gonna succeed.
• 41:55
  SPEAKER_00: I know how we're gonna do this.
• 41:56
  SPEAKER_00: Like we're completely here, right?
• 41:59
  SPEAKER_00: We had a panelist two weeks ago, three people are gonna come in.
• 42:02
  SPEAKER_00: Guess what?
• 42:03
  SPEAKER_00: Things happen.
• 42:04
  SPEAKER_00: We had to yesterday, um, we were able to get Courtney.
• 42:07
  SPEAKER_00: I'm gonna put you on as well.
• 42:08
  SPEAKER_00: But Courtney was able to join our panelists at last minute because we did have people that had to come out.
• 42:13
  SPEAKER_00: But guess what?
• 42:14
  SPEAKER_00: We put ourselves out there.
• 42:15
  SPEAKER_00: We had a second plan.
• 42:17
  SPEAKER_00: We had plan B, plan C, plan D, right?
• 42:20
  SPEAKER_00: In the back of your head, you should be having that, right?
• 42:22
  SPEAKER_00: You should understand, like, hey, if I go out there, I'm gonna push this project out.
• 42:26
  SPEAKER_00: If it doesn't work, guess what?
• 42:28
  SPEAKER_00: I'm gonna learn from it, right?
• 42:29
  SPEAKER_00: I um I have pushed a lot of projects to push out project or to get to the next level, you need to push out a project, you need to be pushing out initiatives, you need to be able to drive that changes, right?
• 42:41
  SPEAKER_00: So I have felt a lot in projects, but guess what?
• 42:43
  SPEAKER_00: I don't give up on the project.
• 42:45
  SPEAKER_00: You cannot give up on a project.
• 42:46
  SPEAKER_00: Once you push out a project, you need to make sure that you complete it, right?
• 42:50
  SPEAKER_00: If you were going a different direction and you have to pivot 360, guess what?
• 42:54
  SPEAKER_00: Pivot 360, go a different direction, be like, hey, this didn't work out, but we actually found this.
• 42:59
  SPEAKER_00: We were able to fix this in this situation, right?
• 43:01
  SPEAKER_00: Um, there's been very few times that I have not been able to complete a project.
• 43:06
  SPEAKER_00: That end result is very different to what I thought in the beginning, but I was able to learn from it and at least drive something with it.
• 43:12
  SPEAKER_00: So um day one again mentality, right?
• 43:16
  SPEAKER_00: If it doesn't work today, try again tomorrow.
• 43:19
  SPEAKER_02: What a coach.
• 43:21
  SPEAKER_02: I remember I'm I'm looking at my parents right now.
• 43:23
  SPEAKER_02: I wanted to ask for a raise in my mid-20s.
• 43:26
  SPEAKER_02: So I asked my immigrant parents how do you ask for a raise?
• 43:28
  SPEAKER_02: Oh, just wait, they'll give it to you.
• 43:29
  SPEAKER_02: I'm like, that's not how it works in this country.
• 43:33
  SPEAKER_02: And it's it's also I realized it's because I didn't know, right?
• 43:36
  SPEAKER_02: That uncertainty.
• 43:37
  SPEAKER_02: How do how will I know if I don't even know how to do it?
• 43:41
  SPEAKER_02: And so I started like learning.
• 43:42
  SPEAKER_02: I even hired my own coach.
• 43:43
  SPEAKER_02: It's like, oh, okay, I'll create that memo of all the stats, and then I'll share it.
• 43:47
  SPEAKER_02: And then I asked for a raise, being really scared, and then they gave it to me.
• 43:50
  SPEAKER_02: And I was like, Oh, let me do it again.
• 43:54
  SPEAKER_02: And I did it again in six months, and I got it.
• 43:57
  SPEAKER_02: Um, but also, I mean, I shared this.
• 44:00
  SPEAKER_02: Earlier, when I presented, I understand the privilege I'm at that my parents didn't have.
• 44:06
  SPEAKER_02: And then as I've moved up in my career and being a woman, a woman of color, a child of immigrants.
• 44:13
  SPEAKER_02: I have so many women that come to me.
• 44:15
  SPEAKER_02: It's so nice to see you do this, like someone like me.
• 44:19
  SPEAKER_02: I talked about that woman, my old boss that I worked with.
• 44:22
  SPEAKER_02: She was just so great in those difficult conversations.
• 44:25
  SPEAKER_02: I was like, how did you do it?
• 44:27
  SPEAKER_02: I mean, I watch in Tagala, we call it tele seria, which is dramatic Filipino shows.
• 44:33
  SPEAKER_02: And I thought to get what you want, you need to yell.
• 44:35
  SPEAKER_02: And I was like, oh, this is a different type of leadership.
• 44:38
  SPEAKER_02: Like knowing that she's a role model for me and how I could be a role model to my friends and colleagues as well.
• 44:45
  SPEAKER_02: That's what keeps me going.
• 44:46
  SPEAKER_02: And even if I fail, the reason why I had that slide, like I've been fired three times, I've been let go, like it actually has people relate to me as opposed to me bragging about every company that I work with.
• 44:57
  SPEAKER_02: Like it just keeps it real as well.
• 45:00
  SPEAKER_02: So Liz, um what help you push through delivering results, getting things done, being part of the team, reaching out when you need help?
• 45:10
  SPEAKER_01: I think what's helped me delivering results is fine, making sure that you have a team that's going to be able to support you.
• 45:15
  SPEAKER_01: You can't do everything alone.
• 45:17
  SPEAKER_01: Um, so being able to connect with others, help have that support, like as of like today's event, it couldn't have happened without the support of everyone here.
• 45:26
  SPEAKER_01: So um just making sure that you do have that support system as well.
• 45:31
  SPEAKER_02: And Alex, you said this.
• 45:33
  SPEAKER_02: Um well, you talked about it earlier, so I'm curious if you have anything to add.
• 45:37
  SPEAKER_02: But you said don't take it personally.
• 45:38
  SPEAKER_02: Issues on at Amazon are cyclical and the glass doll framework, know what you cannot drop, let the rest go.
• 45:46
  SPEAKER_02: Can you elaborate on that?
• 45:48
  SPEAKER_03: Yeah, I mean, there's a lot of shifting priorities throughout the day, like we all know it, like whether it's mechanical issues or different things that just happen, like new initiatives that got pushed out.
• 45:59
  SPEAKER_03: Um, but we all know that we'll never drop the safety ball, right?
• 46:04
  SPEAKER_03: Like stuff like that.
• 46:05
  SPEAKER_03: So I and I think like, yeah, if you're gonna miss things, of course, like communication is important on it, why you're missing it, like what do we do to prevent the miss, like that's all very important.
• 46:16
  SPEAKER_03: But if you truly did your best, there are things that you should prioritize that can never be dropped, and then maybe some things that you can come to your manager and say, like, hey, I don't know how to prioritize that, or I don't know how to include that into my day, or this is not gonna get done.
• 46:30
  SPEAKER_03: And I'm giving you a heads up so like we can make maybe another plan.
• 46:34
  SPEAKER_03: Um, once again, like it doesn't reflect on like your own personal failure, it more reflects on like, hey, maybe we need to like um reprioritize some things, maybe there's some training that we can take advantage of.
• 46:47
  SPEAKER_03: Uh, but yeah, once again, the best way is to pay attention to Amazon patterns, like kind of really figure out the cycles of it.
• 46:54
  SPEAKER_03: Like, we all know for tas are coming up, right?
• 46:57
  SPEAKER_03: Like we we could have been working on it a little while ago, right?
• 47:00
  SPEAKER_03: We talked about keeping your own track record of your uh specific wins.
• 47:05
  SPEAKER_03: Like, they don't even have to be great wins, but like we do things every day that we succeed on that in a week we don't remember anymore, right?
• 47:15
  SPEAKER_03: Um, so even if it's like a small thing that you did today or this week, like that needs to go on your sheet or like in your notepad or somewhere.
• 47:24
  SPEAKER_02: Honestly, one of my wins that I've had before, um, because Gerella and I were in a unique high school, iPoly high school, I think he's in the restroom right now, is like, oh, I learned how to deal with this difficult person.
• 47:34
  SPEAKER_02: Like we were able to push through on things.
• 47:36
  SPEAKER_02: So it doesn't just have to be about just like, oh, I learned how to get along with this colleague and work through things.
• 47:40
  SPEAKER_02: So Yesenia, you get a coaching question from the survey.
• 47:44
  SPEAKER_02: Um, some one of you shared, I've been in my role for five years and I wonder how to stay engaged and deliver at a high level.
• 47:52
  SPEAKER_00: So for this one, I think um you want to make sure that you understand um what your end goal is.
• 47:58
  SPEAKER_00: So if your end goal is promote, if it's hey, I'm good where I'm not, um, hey, I want to maybe go into PXT, I want to go into a different role.
• 48:07
  SPEAKER_00: So know that goal, right?
• 48:08
  SPEAKER_00: So once you know that goal, everything that you do needs to be tailored to that goal.
• 48:12
  SPEAKER_00: If you do not have a goal, that's when you start losing sight of what you're doing.
• 48:16
  SPEAKER_00: If you do not have a goal, like I've I've done it before too, you know, I've gone there where I have no goal.
• 48:22
  SPEAKER_00: For me, it's traveling, right?
• 48:23
  SPEAKER_00: If I do not have a planned vacation, my days seem like the same day over and over, right?
• 48:29
  SPEAKER_00: But guess what?
• 48:30
  SPEAKER_00: I have a vacation coming up next month, going to Puerto Rico, and every day is like, hey, what do I need you to go to Puerto Rico, right?
• 48:36
  SPEAKER_00: Same thing with goals, right?
• 48:37
  SPEAKER_00: So if you know like Jackie, Jackie's goal is to get you 325, right?
• 48:42
  SPEAKER_00: We have talked about this multiple times.
• 48:44
  SPEAKER_00: She is now in the same manifest it.
• 48:48
  SPEAKER_00: We're manifesting it.
• 48:49
  SPEAKER_00: We're manifesting.
• 48:50
  SPEAKER_00: Jackie's like, if that's your goal.
• 48:54
  SPEAKER_00: It's her goal too, right?
• 48:55
  SPEAKER_00: She got my 314 already, so we're getting there.
• 48:58
  SPEAKER_00: So um, I think once you have those goals, every day is you're gonna think about like, hey, my goal is to get to 325.
• 49:04
  SPEAKER_00: So what do I need to do to support Jackie?
• 49:06
  SPEAKER_00: Making sure that cycle audits are getting done, right?
• 49:09
  SPEAKER_00: Sana took over that for me.
• 49:10
  SPEAKER_00: She's not doing them every Sunday.
• 49:12
  SPEAKER_00: Guess what?
• 49:12
  SPEAKER_00: Now we have that goal, right?
• 49:14
  SPEAKER_00: Now it's engaging those to hey, well, how am I engaging to get to those 325s?
• 49:19
  SPEAKER_00: How is Jackie engaging with her team to make sure that, hey guys, our goal is to get to 325?
• 49:23
  SPEAKER_00: What are we doing?
• 49:24
  SPEAKER_00: What do we need to do, right?
• 49:26
  SPEAKER_00: If you have those goals, so you can set boundaries of like, hey, I need to hit this goal.
• 49:31
  SPEAKER_00: Do we know what we need to do?
• 49:33
  SPEAKER_00: How do we engage with our associates?
• 49:34
  SPEAKER_00: How do we motivate our associates?
• 49:36
  SPEAKER_00: That's the biggest thing, right?
• 49:37
  SPEAKER_00: But at the end of the day, how do you motivate yourself?
• 49:39
  SPEAKER_00: Setting a goal, understanding where you're going.
• 49:41
  SPEAKER_00: This is how I set myself.
• 49:43
  SPEAKER_00: I'm going on vacation, so I need to start eating healthier.
• 49:45
  SPEAKER_00: I need to make sure that I'm losing those extra pounds.
• 49:47
  SPEAKER_00: You know, so that's what at the end of the day, set your goal, drive everything towards that goal.
• 49:53
  SPEAKER_02: Actually, Sonia, I appreciate you being real because, and no one has to like raise their hand on this, but our our job and our career doesn't have to be our whole life.
• 50:02
  SPEAKER_02: And if you're like, I've seen what the next level is, I don't want it.
• 50:06
  SPEAKER_02: So, like, my motivation is Puerto Rico or whatever country, or like I want a dog, you know?
• 50:12
  SPEAKER_02: And there's nothing wrong with that.
• 50:15
  SPEAKER_02: Like, I've had clients where it's like, okay, I want to be at C Speed, and then they're researching and pausing and you be like, nope, don't want her problems.
• 50:23
  SPEAKER_02: There's nothing wrong with that as well.
• 50:25
  SPEAKER_02: So I'm excited for Puerto Rico for you.
• 50:28
  SPEAKER_02: You're managing teams of over a hundred who are measured individually, competing, shift on metrics and barely seeing each other.
• 50:35
  SPEAKER_02: So, how do you actually build a team like that?
• 50:37
  SPEAKER_02: How do you build a Lakers team or Dodgers team?
• 50:40
  SPEAKER_02: I'm gonna be trying to be inclusive, so I apologize to other fans for teams.
• 50:45
  SPEAKER_00: Uh I'll kind of go for this.
• 50:47
  SPEAKER_00: So um, I think this one is a hard question, right?
• 50:49
  SPEAKER_00: Um, how many of you guys feel that you have enough time to do your job in 10 hours?
• 50:54
  SPEAKER_00: Right?
• 50:54
  SPEAKER_00: So a lot of us feel that way, right?
• 50:56
  SPEAKER_00: Um, I think one of the biggest things is um practice will come, you need practice, and every day it's practice, right?
• 51:04
  SPEAKER_00: It's knowing like, hey, I know how I can speak to Jackie and Sana, I know how I can speak to Maddie, I know how I can speak to my bestie Candice, right?
• 51:12
  SPEAKER_00: Like I can go and have a conversation with her.
• 51:15
  SPEAKER_00: But it's making sure that you have those connections with your team.
• 51:17
  SPEAKER_00: If you do not have those connections to your team, you're not gonna be able to go nowhere, right?
• 51:21
  SPEAKER_00: Um, you guys, like when I was at level four or level five, I knew probably 80% of my people on my ship.
• 51:31
  SPEAKER_00: Um, a good example is Kate.
• 51:33
  SPEAKER_00: Kate, Kate goes out to the floor.
• 51:35
  SPEAKER_00: Everyone knows who Kate is, with her vest or without her vest.
• 51:39
  SPEAKER_00: And I know she makes it a point to know her people, right?
• 51:42
  SPEAKER_00: So, like when you're when you have that engagement with your team and you know, like, hey, I can go back to a good example, LGB3.
• 51:49
  SPEAKER_00: I was there for four years.
• 51:51
  SPEAKER_00: I went back a week and a half ago, I was probably stopped about 20 times, right?
• 51:56
  SPEAKER_00: Because I had people that still knew me and I still knew them.
• 52:00
  SPEAKER_00: And that's how you build those connections, right?
• 52:02
  SPEAKER_00: Like, it's all about practice, it's knowing where you're at.
• 52:05
  SPEAKER_00: And for me, knowing back that this is my shot, my shot is right here.
• 52:09
  SPEAKER_00: I get the ball here and I will make it 100%.
• 52:12
  SPEAKER_00: It took me 200 shots every day to get to that spot.
• 52:15
  SPEAKER_02: So there's a reason why I gave the sports analogy in the beginning, it's just like easier to remember.
• 52:20
  SPEAKER_02: And even if you don't, you're not athletic, like watching it.
• 52:24
  SPEAKER_02: Um, like I want to, what's that?
• 52:25
  SPEAKER_02: It's the Olympic one, the winter where you move it.
• 52:28
  SPEAKER_02: What's it called?
• 52:30
  SPEAKER_04: Yeah.
• 52:30
  SPEAKER_02: Mom and dad, why did you not put me in that?
• 52:32
  SPEAKER_02: I wish I could have been the Olympic.
• 52:34
  SPEAKER_02: Um Alex, you talked about working for your team rather than enforcing metrics at them, taking direction from them, asking what's in the way.
• 52:43
  SPEAKER_02: What actually changed when you did that?
• 52:46
  SPEAKER_03: Um, I think just um just overall shift improvements uh started becoming a little bit easier uh for me.
• 52:54
  SPEAKER_03: Um when you're not just sitting there being like, okay, like how are we gonna bring this rate up?
• 52:58
  SPEAKER_03: Like every day, like we gotta bring the rate up, we gotta bring the like whatever.
• 53:02
  SPEAKER_03: We all talk about that.
• 53:03
  SPEAKER_03: But if I'm changing my perspective and I'm working for my team, and now my goal becomes, hey, like what projects can we do?
• 53:11
  SPEAKER_03: So you do get to that next level, right?
• 53:13
  SPEAKER_03: Like obviously you would ask them like what their end goal is, but like if somebody's um goal is to get promoted, obviously the the projects are gonna be tailored, right?
• 53:23
  SPEAKER_03: And I'm gonna be there throughout like every single step to make sure that they have the tools uh to complete those and complete those successfully, right?
• 53:31
  SPEAKER_03: Because it's their name and my name on those projects, right?
• 53:33
  SPEAKER_03: So if I'm leading with that in mind, that like, hey, if I get you further, that also gets my shift further, right?
• 53:41
  SPEAKER_03: Because like they there cannot be like a negative impact from that.
• 53:45
  SPEAKER_03: So if you're uh kind of like attacking it from that perspective, it becomes less of like, why didn't you improve like five coins and rate like last week or like whatever it is, right?
• 53:55
  SPEAKER_03: It becomes more of like, hey, like, why are we not what are we seeing about your project that maybe is not like landing that well?
• 54:01
  SPEAKER_03: Like, what do we need to change?
• 54:02
  SPEAKER_03: How do we need to like figure out like what else should we implement?
• 54:05
  SPEAKER_02: I'm gonna rephrase those questions just in case you're writing the script.
• 54:08
  SPEAKER_02: I heard you could correct me, what projects can you do to get to the next level?
• 54:13
  SPEAKER_02: That was one question.
• 54:14
  SPEAKER_02: And then you I've the one I'm missing, what's landing?
• 54:18
  SPEAKER_03: Can you yeah, like what like reevaluating the pro like what are results like within the last week, what's not landing, and why we're not getting the result that we would hope from that project and adjusting it based on that.
• 54:30
  SPEAKER_02: Liz, on the floor level, when A's are competing with each other on their numbers, what do you do in the moment to redirect that?
• 54:38
  SPEAKER_01: Um, so finding every every associate's strength.
• 54:41
  SPEAKER_01: So if there's a someone that's really good in problem solve, giving them those opportunities to learn, to try something new and different, um, but also just remembering that we all share the same end goal.
• 54:52
  SPEAKER_01: So kind of going back to like the Shaq and Kobe, right?
• 54:54
  SPEAKER_01: They all have they have their strengths in their own ways, but at the end of the day, they shared the same goal and it's winning that ring.
• 55:00
  SPEAKER_01: Um, so same thing with our teams.
• 55:02
  SPEAKER_01: So, yes, find everyone's strength and what they're good at, and also just reminding them constantly that they do at the end of the day, we are sharing the same goal.
• 55:10
  SPEAKER_02: I'm like even thinking, so these girls are like, you're gonna talk for two hours.
• 55:15
  SPEAKER_02: Like, they do not want to hear a speaker talk to them for two hours.
• 55:18
  SPEAKER_02: And I was like, they actually want to learn and grow.
• 55:20
  SPEAKER_02: And I was like, this is why I made the Destiny's Child reference.
• 55:23
  SPEAKER_02: Like, well, I don't need to be the person also winning.
• 55:25
  SPEAKER_02: You guys could win too.
• 55:26
  SPEAKER_02: Let me help you get to your next level, like and get on the stage.
• 55:30
  SPEAKER_02: Because it's the relate relatability and the storytelling and even learning from those specific examples.
• 55:35
  SPEAKER_02: Like, I don't work at Amazon, I have other experiences with myself and also clients I work with, but it's also nice to hear from someone that is going through the issues.
• 55:43
  SPEAKER_02: And if you notice, talking about vulnerability and scared to make mistakes, you probably resonated the most when you heard all three of them share mistakes that they've gone through or challenges that they've gone through as well.
• 55:54
  SPEAKER_02: Not like I'm so perfect, but like, oh, they've actually dealt with it.
• 55:58
  SPEAKER_02: So I'm surprised, like, we're also good at time.
• 56:01
  SPEAKER_02: This is the last question.
• 56:02
  SPEAKER_02: I think we might have time for one question if any of you have it.
• 56:06
  SPEAKER_02: So, Liz, you told me don't forget to celebrate every win, every shift success.
• 56:11
  SPEAKER_02: Tell us more about that.
• 56:13
  SPEAKER_01: So if you're anything like me, I tend to focus on the next thing, the next thing.
• 56:17
  SPEAKER_01: So I got promoted, and then it's like, okay, so what's the next thing for me?
• 56:21
  SPEAKER_01: Um, I lose focus a lot of just celebrating those small wins.
• 56:25
  SPEAKER_01: So it's it's a good reminder, just like to note it down like, hey, you know what?
• 56:29
  SPEAKER_01: Even if it's a shift success, like I did COE today, so you know, just win those, take those small wins.
• 56:36
  SPEAKER_01: Um, also when it comes to promotions, like celebrate the promotions, take that time to reflect and be like, hey, you know what?
• 56:42
  SPEAKER_01: I got this far this this year, or this is where I was at this year, and I actually reached my goals.
• 56:48
  SPEAKER_01: Um, I think that's something that I definitely have had opportunities to like work on.
• 56:53
  SPEAKER_01: So yeah.
• 56:53
  SPEAKER_02: Alex, I don't know if you remember the quote, but there was a quote you shared with me.
• 56:58
  SPEAKER_02: Do you remember it?
• 57:00
  unknown: Yeah.
• 57:00
  SPEAKER_02: Do you want to stay in the room?
• 57:02
  SPEAKER_03: Um, yeah, I I don't know obviously exactly the words, but um essentially what I was trying to get across is that the whole point of this uh women's conference, right, for me at least, is to kind of like an understanding.
• 57:17
  SPEAKER_03: I don't know.
• 57:17
  SPEAKER_03: I just I like being in a space where I can uh talk to other women and be able to tell them that you don't have to like necessarily like act like a man, right?
• 57:27
  SPEAKER_03: Or be the loudest in the room or like do the things that they're doing to like have a seat at the table, really.
• 57:34
  SPEAKER_03: Like if everybody was acting like a man, like it would be so boring, honestly.
• 57:39
  SPEAKER_03: Um, because I feel like we just have so much duality and we have so much like capacity for like emotion and empathy and like different things.
• 57:46
  SPEAKER_03: Um, I think a lot of the times, maybe throughout our experience, experiences we're made to believe that it's almost like a weakness or it's something that we should hide or something that we should not like really highlight.
• 57:58
  SPEAKER_03: But in reality, like it becomes our strength because we're so well equipped to like make in the relationships and really like understanding um other women, other men, you know what I mean?
• 58:08
  SPEAKER_03: Um, and I just really think as women we're really successful at that.
• 58:12
  SPEAKER_03: So we should really own it.
• 58:13
  SPEAKER_02: And Yesenia, you said something to me that you want to say directly to this one, these women too.
• 58:18
  SPEAKER_02: Do you remember?
• 58:20
  SPEAKER_00: I want you guys to all look at the person next to you, the person in front of you, the person next to you.
• 58:26
  SPEAKER_00: Guess what?
• 58:27
  SPEAKER_00: You guys have made it.
• 58:29
  SPEAKER_00: You guys are an Amazon, you guys have a career, you guys are level four, a level five, a level six, a level seven, part of corpse, part of uh PXT.
• 58:37
  SPEAKER_00: You guys have made it, right?
• 58:39
  SPEAKER_00: Guess what?
• 58:40
  SPEAKER_00: That means you have been successful.
• 58:42
  SPEAKER_00: There is some success out there.
• 58:43
  SPEAKER_00: You guys have had some success.
• 58:45
  SPEAKER_00: If not, you guys wouldn't be here, right?
• 58:47
  SPEAKER_00: You guys, Cordy, you rolled up four, four or five levels?
• 58:51
  SPEAKER_00: Four, four, five levels from operations to PXT.
• 58:55
  SPEAKER_00: You have um, who else can I pick on?
• 58:58
  SPEAKER_00: Genesis.
• 58:59
  SPEAKER_00: Genesis was a tier one, my PA, my manager at one point, and guess what?
• 59:03
  SPEAKER_00: She was a level five, right?
• 59:05
  SPEAKER_00: You guys have made it, you guys are here, you guys are standing here, you guys are successful.
• 59:09
  SPEAKER_00: One thing that I like to uh also go back a little bit is um Kate actually gave me a book, Atomic Habits.
• 59:14
  SPEAKER_00: How many of you guys have read it?
• 59:16
  SPEAKER_00: So a cyclist coach joined the London team, correct?
• 59:21
  SPEAKER_00: I believe it's a London team.
• 59:22
  SPEAKER_00: 1% success every single day.
• 59:25
  SPEAKER_00: You guys work four days, you gain one percent of success every day.
• 59:28
  SPEAKER_00: That is four percent of success that you have that week, eight percent for two weeks, you have 12% of success every day.
• 59:35
  SPEAKER_00: 1% can be anything.
• 59:37
  SPEAKER_00: I used to honestly, when I was in Ship Doc, I used to be like, hey, guess what?
• 59:40
  SPEAKER_00: We have one less bips.
• 59:42
  SPEAKER_00: Guess what?
• 59:43
  SPEAKER_00: You know what?
• 59:44
  SPEAKER_00: One bips is less, it's only like 200 packages less, but guess what?
• 59:47
  SPEAKER_00: I have one bit less.
• 59:48
  SPEAKER_00: That is a success, right?
• 59:50
  SPEAKER_00: So you gotta remember that you guys are here because you guys have like succeeded in one way or another.
• 59:55
  SPEAKER_00: You guys have gained that 1%, that 5%.
• 59:58
  SPEAKER_00: Hey, maybe you haven't gained anything, but guess what?
• 1:00:00
  SPEAKER_00: You're coming every day, so that's a game.
• 1:00:01
  SPEAKER_02: We are at time, by the way.
• 1:00:03
  SPEAKER_02: I was like, how are we gonna have this conversation?
• 1:00:06
  SPEAKER_02: But I know it doesn't seem like it, but I push these ladies to be on stage with me.
• 1:00:11
  SPEAKER_02: And I hope that also encourages it, doesn't just have to be you alone.
• 1:00:14
  SPEAKER_02: It's like, who else can I bring up with me as well?
• 1:00:17
  SPEAKER_02: So they probably don't seem nervous to you, but they like also hated me for asking them to be on stage.
• 1:00:21
  SPEAKER_02: So can we give them a round of applause?
• 1:00:27
  SPEAKER_02: And then our favorite session of the day, lunch.
• 1:00:46
  SPEAKER_02: I didn't want to just be Beyoncé, I wanted it to be Destiny's Child, where it was a group of women where we were elevating one another and also just supporting one another, not just on stage, but even with the audience, I always share in my talks, I am not the only expert.
• 1:01:06
  SPEAKER_02: You are also an expert.
• 1:01:09
  SPEAKER_02: The experience that you have, the mistakes you've had to overcome, as well as the things you've had to learn and the lessons.
• 1:01:18
  SPEAKER_02: So if you enjoyed this podcast episode and you know one or two people that would benefit from this, go ahead and for them a link to this podcast and message them a sentence or two on why they should take a listen.
• 1:01:35
  SPEAKER_02: And if you enjoy this podcast, it would mean so much if you could leave a rating and review.
• 1:01:41
  SPEAKER_02: It would let other leaders find this podcast so they could listen to it and also get that same support and strategies that you received in this podcast episode.
• 1:01:52
  SPEAKER_02: And if you want further support and you're interested in possibly having me come in as a speaker, as a facilitator to your team, to your company, or have me in your corner as your coach, then you could schedule an introductory coaching call at ElaineLou.com forward slash call.
• 1:02:13
  SPEAKER_02: That's E-L-A-I-N-E or L L U.com forward slash call.
• 1:02:19
  SPEAKER_02: I'll see you in a bit.