3096: AI Costs vs. ROI: Why Outsourcing is the New Competitive Advantage
Are businesses overestimating the ROI of AI while underestimating the power of strategic outsourcing? With AI adoption costs soaring to $5 billion globally, companies are grappling with rising budgets and uncertain returns. High-profile cuts at organizations like Intel illustrate the mounting pressures to fund AI initiatives. Meanwhile, a significant shift in business priorities is underway, as "growth at all costs" gives way to a sharper focus on profitability and sustainability. In this episode, I'm joined by Craig Crisler, CEO of SupportNinja, to explore how outsourcing is evolving from a…
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