She Rebuilt a Failing Hospital's Reputation With One Simple Shift
What happens when healthcare stops focusing only on procedures and starts focusing on people? In this inspiring conversation, Dr. Kristen McCreight shares how one simple shift—putting human connection first—helped transform a struggling hospital's patient experience from the bottom of the rankings to the very top.
Kristen joins Jen Maldonado to discuss why empathy isn't just a nice quality to have—it's a leadership strategy that improves trust, communication, healing, and long-term outcomes. Together, they explore the lessons Kristen has learned as a nurse leader, educator, entrepreneur…
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