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When the Plan Breaks: How Leaders Make Decisions Under Pressure | LTC (Ret.) Joseph A. Ruffini
Most organizations prepare for problems they can predict — but a real crisis rarely follows the plan. Information is incomplete, people are under stress, and leaders face pressure to act before they know the full story. In this episode of The SmartMAI Consulting Edge Podcast, host Dan Mulberry talks with Joseph A. Ruffini, a retired U.S. Army Lieutenant Colonel and founder of JPR & Associates, about how leaders actually make decisions when the plan breaks.Joe's career spans military leadership — including armored cavalry command in Germany — counterterrorism, FBI-trained crisis negotiation…
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