Latest / Becker’s Healthcare Podcast / Driving Access and Trust in the Borderless Healthcare Era with Dr. Sarah Matt

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Driving Access and Trust in the Borderless Healthcare Era with Dr. Sarah Matt · Becker’s Healthcare Podcast

• 0:00
  Hello, and welcome to the Becker's Healthcare podcast.
• 0:02
  My name is Chanel Banger. Today, I have
• 0:04
  the pleasure of speaking with doctor Sarah Matt,
• 0:06
  a brilliant physician leader, entrepreneur,
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  author, and a whole lot more, who joins
• 0:11
  the podcast today to share insights in our
• 0:13
  background,
• 0:14
  turn cheese keeping in, and a bit more.
• 0:16
  Doctor Matt, thank you so much for joining
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  me today.
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  Absolutely. It's always been fun to be on
• 0:19
  the Beggars podcast. Perfect. Well, to get us
• 0:22
  started out, for listeners who may not know
• 0:24
  who you are yet, could you please introduce
• 0:25
  yourself and tell us a bit about your
• 0:27
  background?
• 0:28
  Of course. So I'm doctor Sarah Matt. I
• 0:30
  like to think I'm a recovering surgeon. So
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  I started off a 100% clinical and then
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  moved into the tech sector early in my
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  career. So I have been in leadership roles
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  at lots of different startups, everything from ESO,
• 0:41
  which exited to Vista, to
• 0:43
  Savato, which most recently I was a chief
• 0:45
  strategy officer focused on remote robotic surgery. But
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  I also spent a lot of time at
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  NextGen Healthcare focused on critical access and patient
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  engagement. And then I was at Oracle, both
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  building out the OCI business for health care
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  and life sciences and then helping with the
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  Cerner acquisition, which was definitely a huge part
• 1:00
  of the excitement of health care a couple
• 1:02
  years ago. So these days, I do a
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  lot of speaking, a lot of consulting.
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  My book, the borderless health care revolution, came
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  out in December as a national bestseller. And
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  so I do a lot of work in
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  the access space, not just for the government
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  programs, but with how health care organizations
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  and tech companies can include access as a
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  key differentiator in their practices.
• 1:23
  Love it. Thank you so much for that
• 1:25
  introduction. And now as somebody with their hands
• 1:27
  in so many different pots, I'm curious to
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  know what health care trends are you currently
• 1:31
  watching either in digital health, the government space,
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  or just health care overall?
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  So it's '26.
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  The conference season has been in full swing.
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  Everything from ACHE to HIMSS to Vibe, and
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  now GTC is in full blast. And everything
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  I'm seeing is porting towards
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  not just AI, but are we gonna actually
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  make it work? And I think that the
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  biggest trend I'm seeing is
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  AI governance, what it means for clinical executives,
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  but also what it means for health tech
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  companies that are in the space and trying
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  to not just push
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  implementation of their technology,
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  but true implementation into the entire programmatic area
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  of the health care ecosystem.
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  So that means,
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  hey. Once we implement, it's not just
• 2:18
  SLAs around uptime, it's SLAs around outcomes.
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  Got it. Got it. And
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  now looking forward, I am curious to know
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  what are you most focused on and excited
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  about going into the next part of 2026?
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  And then looking back at last year, the
• 2:33
  last six to eighteen months or so, can
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  you talk about something that you've accomplished that
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  you're proud of?
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  Well, first, I'll start with what I'm proud
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  of. I'd say that
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  bringing the health
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  care access message to the masses in The
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  United States has been a really big push
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  for me. The borderless health care revolution really
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  focuses on the five pillars of access, which
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  I define as geography, financial, cultural, digital, and
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  trust and knowledge. And I think that that's
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  really resonating with both tech companies and health
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  delivery systems
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  because everyone, you, me, anyone listening to this
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  podcast is having a difficult time with their
• 3:08
  own health care access. And so what I'd
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  say is that people are now recognizing that
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  it's everywhere, it's not just them, and it's
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  not just specific populations. It's
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  one of those things everyone can talk about.
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  When it comes to what I'm excited about
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  for the next six to twelve months,
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  I'd say that it's really seen
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  how the technology sector improves
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  its ability to communicate
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  with clinicians
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  and build that trust.
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  So we all know that the tech is
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  the easy part when it comes to the
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  new advances in innovation,
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  and, ultimately,
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  that's gonna keep going fast and furious. We
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  can't stop that one.
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  When it comes to actually adopting it, bringing
• 3:48
  it into workflows, and helping delivery systems
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  actually improve outcomes,
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  that's the tricky part. No matter how amazing
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  your algo is, no matter how amazing your
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  therapeutic, no matter how amazing your digital tool,
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  ultimately,
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  getting that clinical backing
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  and getting real folks that are at the
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  front lines utilizing your systems
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  and bringing that value to patients is the
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  hard part. And so, again, seeing huge advancements
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  in tech, I'm excited to see how we're
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  now making, hopefully,
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  new advancements in that adoption and trust.
• 4:24
  Absolutely. You have a lot of things going
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  on in health care right now. And now
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  in the short conversation, I could tell that
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  you're a very driven and impactful leader.
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  With that, I'm curious, what advice would you
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  give to other evolving leaders looking to have
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  that same impact and drive in their careers
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  as you have?
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  So if you've been under a rock,
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  then maybe you wouldn't understand this, but
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  you have to evolve. And so here in
• 4:49
  '26 I mean, right now, we're talking today
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  in March. It's been three months. And just
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  in the last three months, not only has
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  the market in health care and life sciences
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  grown exponentially,
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  what the technology has,
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  the implications, the trends,
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  everything's changing at such an astronomical rate that
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  we can't,
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  I'd say, rely on how we learned in
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  the past. So what I'd say for any
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  evolving leader, whether you're new
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  in health care and tech or whether you've
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  been in this ecosystem for decades,
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  it's time to up your game. It's time
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  to start learning more and more. So not
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  only can you stay up with the times,
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  but you can be at the bleeding edge
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  and start pushing it in the right direction.
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  Excellent advice. Well, doctor Matt, I wanna thank
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  you for your time today. But before I
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  let you go, is there anything else that
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  listeners should know?
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  What I'd say is that if you've resonated
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  with some of the messages I've said today,
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  I'd love to see you. Hit me up
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  on doctor ceramat dot com. My primary platform
• 5:44
  is LinkedIn, and I work with
• 5:46
  small tech companies, delivery systems, etcetera, every day
• 5:50
  solving these big problems. So would be excited
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  to chat.
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  Perfect. Well, that's a great spot to end
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  on. Doctor. Brown, I wanna thank you once
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  again for your time today and for sharing
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  your insights on the Becker's Healthcare podcast. Thank
• 5:59
  you so much. Thanks, Janelle.