S1E111: True Fitness closure: Why most members will get $0 back

The Straits Times Podcasts · Sep 17, 2026 · 37m

If you’re a customer with a pre-paid package with a business and it closes, will you ever get your money back?

True Fitness and True Yoga customers and employees were left in the lurch last week after the businesses shuttered. Many have unused memberships, packages and services, and members have reported losses of more than $609,000.

And it’s not just gyms. Prepayment packages are common at nail salons, spas, interior design and renovation firms, and bridal studios.

When these businesses close, what happens to consumers’ money, and are there ways consumers can be better…