Latest / Purposeful mini podcasts
What Does Your AI Actually Know About Your Business?
Would you ask a new colleague to look after your customers without explaining your standards, your processes or what they can promise? Why expect AI to manage without that context?
Gary Robertson explains why building a useful knowledge base deserves time and attention. He introduces the MAP Four Brains: Leadership, Company, MAP Intelligence and Workforce. Together, they bring direction, approved information, practical guidance and the experience of the people doing the work.
You will also hear why an employee's suggestion needs review before becoming guidance, why access permissions are…
The skinny
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